--- description: Intradiem : qu'en pensent les utilisateurs ? Lisez les avis clients sur Intradiem, consultez les prix, tarifs, abonnements et découvrez ses fonctionnalités grâce à Capterra Luxembourg. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Intradiem - Avis, notes, prix et abonnements - Capterra Luxembourg 2026 --- Breadcrumb: [Accueil](/) > [Gestion du personnel](/directory/30210/workforce-management/software) > [Intradiem](/software/183147/intradiem-contact-center-rpa) # Intradiem Canonical: https://www.capterra.lu/software/183147/intradiem-contact-center-rpa Page : 1/2\ Suivant: [Page suivante](https://www.capterra.lu/software/183147/intradiem-contact-center-rpa?page=2) > Une solution d'automatisation du personnel qui augmente votre efficacité tout en stimulant la motivation des agents et l'expérience client. > > Conclusion : 16 utilisateurs lui ont donné la note de **4.4/5**. Figure au meilleur classement pour **Probabilité de recommander le produit**. ----- ## Présentation ### Qui utilise Intradiem ? Les chefs de centres d'appels, les services de gestion du personnel, d'opérations, informatiques, d'apprentissage et de développement, les professionnels CX (Customer Experience). Marchés : Services financiers, assurances, commerces de détail, télécommunications, services publics, hôtellerie. ## Statistiques et notes | Métrique | Notation | En détail | | **Note globale** | **4.4/5** | 16 Avis | | Simplicité | 4.3/5 | D'après l'ensemble des avis | | Support client | 4.4/5 | D'après l'ensemble des avis | | Rapport qualité-prix | 4.3/5 | D'après l'ensemble des avis | | Fonctionnalités | 4.0/5 | D'après l'ensemble des avis | | Pourcentage de recommandation | 90% | (9/10 Probabilité de recommander le produit) | ## À propos de l'éditeur - **Société**: Intradiem - **Fondé**: 1995 ## Contexte commercial - **Type de licence**: (Essai gratuit) - **Public cible**: 501–1.000, 1.001–5.000, 5.001–10.000, 10.000+ - **Déploiement et plateformes**: Cloud, SaaS, web, Windows (ordinateur), Windows (sur site), Linux (sur site) - **Langues**: anglais - **Pays disponibles**: Canada, Royaume-Uni, États-Unis ## Fonctionnalités - Alertes/Notifications - Analyse de la productivité - CTI (couplage téléphonie informatique) - Chat et messagerie - Communication multicanal - Fil d'activités et d'actualités - Gestion de la conformité - Gestion des calendriers - Gestion des congés - Gestion des e-mails - Gestion des employés - Gestion des listes d'attente - Gestion des performances - Gestion des tâches - Gestion du personnel - Interface d'agent - Intégration dans des applications tierces - Journalisation des appels - Logiciels d'expérience client - Logiciels de chatbots - Outils de collaboration - Planification automatisée - Rapports et analyses - Rapports et statistiques - Routage automatisé - Routage des appels - Répertoire d'employés - Scripts d'appel - Suivi de l'activité des employés - Suivi des compétences - Suivi des présences - Suivi du temps - Transfert d’appel ## Intégrations (3 au total) - Avaya UCaaS - GENESYS - Verint Workforce Management ## Ressources d'aide - Service client/e-mail - FAQ/forums - Base de connaissances - Support téléphonique - Support 24/7 (réponse directe) ## Category - [Gestion du personnel](https://www.capterra.lu/directory/30210/workforce-management/software) ## Catégories connexes - [Gestion du personnel](https://www.capterra.lu/directory/30210/workforce-management/software) - [Logiciels de productivité](https://www.capterra.lu/directory/30968/productivity/software) - [Logiciels de communication pour employés](https://www.capterra.lu/directory/31543/employee-communication-tools/software) - [Logiciels de surveillance des employés](https://www.capterra.lu/directory/31087/employee-monitoring/software) - [Logiciels RPA (Robotic Process Automation)](https://www.capterra.lu/directory/31696/robotic-process-automation/software) ## Logiciels similaires 1. [Bitrix24](https://www.capterra.lu/software/113540/bitrix24) — 4.2/5 (984 reviews) 2. [ActivTrak](https://www.capterra.lu/software/135366/activtrak) — 4.5/5 (577 reviews) 3. [RingCX](https://www.capterra.lu/software/154951/ringcentral-contact-center) — 4.2/5 (253 reviews) 4. [Verint Workforce Management](https://www.capterra.lu/software/104171/verint-workforce-management) — 4.2/5 (19 reviews) 5. [Connecteam](https://www.capterra.lu/software/153140/connecteam) — 4.6/5 (5060 reviews) ## Avis ### "Great Workforce Management Software" — 5.0/5 > **MAIRA** | *27 avril 2021* | Automobile | Taux de recommandation : 9.0/10 > > **Avantages**: It has proved to be very helpful for identifying and time scheduling for associate development and sharing useful data and information. The rule engine plays a vital role to help create intricate way to deliver training. The favorite feature gives you the ability for the team to focus on the items with high priority. > > **Inconvénients**: From the engineering and management point of view, I do not find any negative aspect of this management tool. > > A highly recommended tool for employee and knowledge management. ----- ### "Powerful workforce management tool" — 5.0/5 > **Utilisateur vérifié** | *4 avril 2019* | Banque | Taux de recommandation : 8.0/10 > > **Avantages**: Intradiem's use of "If/Then" methodology paired with a multitude of integrations from which to pull data makes it a flexible platform. Further, aside from standard statement creation, they went further to add "Advanced Conditions" where you can further customize and tailor your rules to meet a variety of business needs. The Agent interface is simple to use, and the Manager Console is robust and contains a wealth of information for real-time management and historical trending. Also, there is a very helpful "WebHelp" learning section that outlines specific details about much of the interface. > > **Inconvénients**: The occasional need to re-package and re-deploy is a pain-point in larger environments where users leverage a variety of machine configurations and login platforms. Fortunately, Intradiem is making strides in moving further away from this necessity and most upgrades/enhancements are already occurring without this requirement. There are also opportunities in the rules engine design to add more flexibility to triggers, conditions, and actions to reduce the number of rules and filters needed for certain use-cases. ----- ### "Intradiem Product Evaluation" — 3.0/5 > **Utilisateur vérifié** | *22 août 2019* | Services financiers | Taux de recommandation : 7.0/10 > > **Avantages**: Product is very effective in the delivery of training and surveys. We've been able to continue to have a positive ROI for several years. The ability to deliver training an optimal times has allowed our company to to more effectively manage our intra-day trends > > **Inconvénients**: New product functionality does not seem to always function as designed. Great ideas with awesome potential to product additional savings, but it seems the functionality is put to marker without proper quality control or effective user testing ----- ### "Positive ROI, low TCO and short payback\!" — 5.0/5 > **Gene** | *28 août 2019* | Assurance | Taux de recommandation : 10.0/10 > > **Avantages**: The ability to turn agent idle time into productive off-phone activities such as training or coaching. The reduction in labor hours of the WFM team in scheduling off-phone activities. Productivity metrics went through the roof once we turned the application on in the contact centers. > > **Inconvénients**: There’s nothing to not like and from an engineering, s/w development and architecture perspective there is nothing in the con list that I have to add. > > We implanted the very first cloud to cloud integration between Intradiem and NICE WFM and the collaboration between the two companies and my team was nothing less than great\! My account exec, \[SENSITIVE CONTENT HIDDEN\] was always right there any time I had a question or concern. ----- ### "Powerfully customizable training delivery tool" — 5.0/5 > **Doug** | *7 août 2019* | Hôpitaux et soins de santé | Taux de recommandation : 10.0/10 > > **Avantages**: The rules engine that is a part of Intradiem allows you to create some of the most intricate way to deliver training or other tasks to your staff. This tool does exactly what they say it does. > > **Inconvénients**: For new users might take a little bit of time to dial in your rules for the perfect and seamless operation it can provide. Requires Administrators that understand not only the Intradiem system but how your business works. > > As a 24/7/365 Call Center, we needed to provide training to 2000+ employees while not creating high wait times for members calling us for their needs. This tool is able to find the slack time that develops everyday and allows it to be utilized for real purposes. ----- Page : 1/2\ Suivant: [Page suivante](https://www.capterra.lu/software/183147/intradiem-contact-center-rpa?page=2) ## Liens - [Afficher sur Capterra](https://www.capterra.lu/software/183147/intradiem-contact-center-rpa) ## Cette page est disponible dans les langues suivantes. | Langue | URL | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | ----- ## Données structurées