--- description: SmartCustomer : qu'en pensent les utilisateurs ? Lisez les avis clients sur SmartCustomer, consultez les prix, tarifs, abonnements et découvrez ses fonctionnalités grâce à Capterra Luxembourg. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: SmartCustomer - Avis, notes, prix et abonnements - Capterra Luxembourg 2026 --- Breadcrumb: [Accueil](/) > [Logiciels de gestion des avis](/directory/31024/review-management/software) > [SmartCustomer](/software/184152/sitejabber-business-suite) # SmartCustomer Canonical: https://www.capterra.lu/software/184152/sitejabber-business-suite Page : 1/4\ Suivant: [Page suivante](https://www.capterra.lu/software/184152/sitejabber-business-suite?page=2) > Sitejabber Business Suite vous permet de collecter, gérer et partager des avis commerciaux et sur les produits pour développer votre business et renforcer la confiance. > > Conclusion : 65 utilisateurs lui ont donné la note de **4.4/5**. Figure au meilleur classement pour **Probabilité de recommander le produit**. ----- ## Présentation ### Qui utilise SmartCustomer ? Entreprises qui cherchent à accélérer leur croissance en utilisant les avis des clients et le contenu généré par l'utilisateur pour accroître le trafic et les ventes, améliorer la fidélisation des clients et augmenter instantanément leur présence en ligne. ## Statistiques et notes | Métrique | Notation | En détail | | **Note globale** | **4.4/5** | 65 Avis | | Simplicité | 4.5/5 | D'après l'ensemble des avis | | Support client | 4.2/5 | D'après l'ensemble des avis | | Rapport qualité-prix | 4.0/5 | D'après l'ensemble des avis | | Fonctionnalités | 4.4/5 | D'après l'ensemble des avis | | Pourcentage de recommandation | 80% | (8/10 Probabilité de recommander le produit) | ## À propos de l'éditeur - **Société**: Sitejabber - **Pays**: San Mateo, É.-U. - **Fondé**: 2008 ## Contexte commercial - **Type de licence**: (Version gratuite disponible) - **Public cible**: Auto-entrepreneur, 2–10, 11–50, 51–200, 201–500, 501–1.000, 1.001–5.000, 5.001–10.000, 10.000+ - **Déploiement et plateformes**: Cloud, SaaS, web - **Langues**: anglais - **Pays disponibles**: Australie, Canada, Chine, Nouvelle-Zélande, Royaume-Uni, États-Unis ## Fonctionnalités - Analyse des sentiments - Demande d'avis - Gestion SEO - Gestion de l'expérience client - Gestion des campagnes - Gestion des commentaires négatifs - Gestion des réponses - Intégration des médias sociaux - Notification en cas d'avis émis - Partage social - Suivi de l'engagement - Suivi des mots-clés - Surveillance des avis émis - Tableau de bord - Third-Party Integrations ## Intégrations (7 au total) - Adobe Commerce - BigCommerce - Instagram - Meta for Business - QuickBooks Online Advanced - Shopify - Twitter/X ## Ressources d'aide - Service client/e-mail - FAQ/forums - Base de connaissances - Support téléphonique - Support 24/7 (réponse directe) - Chat ## Category - [Logiciels de gestion des avis](https://www.capterra.lu/directory/31024/review-management/software) ## Catégories connexes - [Logiciels de gestion des avis](https://www.capterra.lu/directory/31024/review-management/software) - [Gestion de l'é-réputation](https://www.capterra.lu/directory/30750/reputation-management/software) - [Logiciels de NPS (Net Promoter Score)](https://www.capterra.lu/directory/32075/nps/software) ## Logiciels similaires 1. [Trustpilot](https://www.capterra.lu/software/169618/trustpilot) — 4.5/5 (1202 reviews) 2. [Birdeye](https://www.capterra.lu/software/152997/birdeye) — 4.7/5 (702 reviews) 3. [NiceJob](https://www.capterra.lu/software/142037/nicejob) — 4.9/5 (202 reviews) 4. [Okendo](https://www.capterra.lu/software/176189/okendo) — 4.9/5 (223 reviews) 5. [Yotpo](https://www.capterra.lu/software/144389/yotpo) — 4.5/5 (375 reviews) ## Avis ### "A Website That Saved Me From Scams" — 5.0/5 > **Ryan Samuel** | *23 novembre 2022* | Hôpitaux et soins de santé | Taux de recommandation : 10.0/10 > > **Avantages**: I am using Sitejabber as a review website to see different online opportunities that will not fool me. For many years I've been using this and they have very accurate in reviews. In the past, I have been scammed many times because I don't know this yet. They have high standards in reviews which is very helpful in finding the legitimate and scam online opportunities. Whenever I search for an online opportunities, I always go to this website and check their reviews. This website is a gold for me. > > **Inconvénients**: There is nothing I don't like about this website because it saved me from different online scams lurking across the internet. > > I've earned many times on different online opportunities because of their reviews. I can determine whether they are scam or not. Sitejabber for me is phenomenal. ----- ### "Excellent value, and the best response rate I've seen." — 5.0/5 > **Benjamin** | *29 juin 2021* | Gestion de l'enseignement | Taux de recommandation : 10.0/10 > > **Avantages**: Our driving factor for switching to Sitejabber after using three other review services for years, was simply that it proved to be an effective all-in-one solution that drove better results that the other three services combined. It was the most expensive of the four, however, since it allowed us to save by rolling everything into one platform, this was an obvious choice. > > **Inconvénients**: The on-site badging could be more useful if it was smaller, and on a transparent background. > > From implementation, to everyday use, we have had excellent experiences with Sitejabber, it's services, results, and employees. ----- ### "Broken Dispute Tools, Suppressed Positive Reviews, Aggressive Sales Pressure — FTC Consent Order Says It All" — 1.0/5 > **Jenna** | *7 février 2026* | Art/artisanat | Taux de recommandation : 0.0/10 > > **Avantages**: The concept of a consumer review platform is good in theory. The dashboard interface is clean and easy to navigate initially. > > **Inconvénients**: Where do I begin. We are a 25-year-old business featured in Forbes, BBC, The Guardian and Vogue. Sitejabber created our listing without authorization and refuses to remove it. When a reviewer posted provably false claims, we submitted comprehensive evidence including delivery confirmation, payment records, and the reviewer's own enthusiastic emails. Sitejabber declined our report with a generic template and marked it "Report Declined" with no appeal. Their suggested "Verification Request" tool returns a 404 error — the tool literally does not exist. A customer left us a glowing 5-star review — Sitejabber published it momentarily then removed it permanently. Meanwhile false 1-star reviews stay forever. After declining our evidence, Sitejabber emailed us saying we have a 1.5 rating and offering paid tools to "fix" it. For years their sales reps \[sensitive content hidden\] called and emailed repeatedly pressuring us to buy premium plans. The pattern: host negative reviews, suppress positive ones, break dispute tools, then sell you the solution. Sitejabber is under an FTC Consent Order (January 2025) for misrepresenting reviews. We have filed complaints with the FTC, BBB, and California Attorney General. > > Sitejabber's business model appears designed to trap businesses. They create unauthorized listings, accumulate negative reviews, suppress or remove positive ones, provide broken dispute tools, then aggressively pressure you to pay for premium services to improve the rating they manufactured. When provided with irrefutable evidence that a review is false — including delivery proof, payment records, and the reviewer's own contradictory emails — they send a generic response and close the case. We have filed formal complaints with the FTC (Report 197458219), BBB, and California Attorney General. Any business considering Sitejabber should read their 15 BBB complaints first. Other businesses describe identical experiences. ----- ### "Pretty good reviewing platform" — 4.0/5 > **Kevin** | *30 mai 2021* | Logiciels | Taux de recommandation : 6.0/10 > > **Avantages**: Hi like how serious they take reviews. They have standards and verification like requiring actual proof before letting someone post a review. They have a system that really puts pressure on anyone who tries to do fake reviews. I really love that about them, they take fake reviews seriously. > > **Inconvénients**: It just doesn't seem too mainstream or used as much as Yotpo or TrustPilot. They sadly seem to be a rarely used reviewing platform so they aint suggested. > > If you want a reviewing system that is reliable and amazing at preventing fake stuff, go with them. ----- ### "Great tool\!" — 5.0/5 > **Mateo** | *26 avril 2021* | Biens de consommation | Taux de recommandation : 10.0/10 > > **Avantages**: Once it's set up, it runs itself. There's very little work to do after you've installed their features. > > **Inconvénients**: Setup was somewhat difficult for me as I don't have a lot of experience with coding. However, I had help from Sitejabber every step of the way. It was intimidating at first but actually ended up being a very simple process. > > I've been using Sitejabber to gather reviews for my small business for a year now and I'm very happy with it. ----- Page : 1/4\ Suivant: [Page suivante](https://www.capterra.lu/software/184152/sitejabber-business-suite?page=2) ## Liens - [Afficher sur Capterra](https://www.capterra.lu/software/184152/sitejabber-business-suite) ## Cette page est disponible dans les langues suivantes. | Langue | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Données structurées