--- description: Capillary Loyalty+ : qu'en pensent les utilisateurs ? Lisez les avis clients sur Capillary Loyalty+, consultez les prix, tarifs, abonnements et découvrez ses fonctionnalités grâce à Capterra Luxembourg. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Capillary Loyalty+ - Avis, notes, prix et abonnements - Capterra Luxembourg 2026 --- Breadcrumb: [Accueil](/) > [Logiciels de fidélisation client](/directory/10031/customer-loyalty/software) > [Capillary Loyalty+](/software/184175/loyalty) # Capillary Loyalty+ Canonical: https://www.capterra.lu/software/184175/loyalty Page : 1/2\ Suivant: [Page suivante](https://www.capterra.lu/software/184175/loyalty?page=2) > La plateforme de fidélisation optimisée par IA de Capillary offre un retour sur investissement optimal grâce à des informations sur les clients, un engagement hyper-personnalisé et une gestion des récompenses. > > Conclusion : 20 utilisateurs lui ont donné la note de **4.4/5**. Figure au meilleur classement pour **Probabilité de recommander le produit**. ----- ## Présentation ### Qui utilise Capillary Loyalty+ ? Conglomérats, carburant au détail, PGC, biens de consommation durables et électronique grand public, aviation et hôtellerie, CD\&IT (Consumer Durables and IT), pharmacie et bien-être, automobile, vêtements, chaussures et accessoires, restauration haut de gamme et rapide, beauté. ## Statistiques et notes | Métrique | Notation | En détail | | **Note globale** | **4.4/5** | 20 Avis | | Simplicité | 4.3/5 | D'après l'ensemble des avis | | Support client | 4.3/5 | D'après l'ensemble des avis | | Rapport qualité-prix | 4.2/5 | D'après l'ensemble des avis | | Fonctionnalités | 4.3/5 | D'après l'ensemble des avis | | Pourcentage de recommandation | 80% | (8/10 Probabilité de recommander le produit) | ## À propos de l'éditeur - **Société**: Capillary Technologies - **Fondé**: 2008 ## Contexte commercial - **À partir de**: 30.000,00 $US - **Public cible**: 2–10, 11–50, 51–200, 201–500, 501–1.000, 1.001–5.000, 5.001–10.000, 10.000+ - **Déploiement et plateformes**: Cloud, SaaS, web, Mac (ordinateur), Windows (ordinateur) - **Langues**: anglais - **Pays disponibles**: Arabie saoudite, Bahreïn, Inde, Indonésie, Koweït, Malaisie, Oman, Philippines, Qatar, Singapour, Thaïlande, Viêt Nam, Yémen, Émirats arabes unis, États-Unis ## Fonctionnalités - Carte de fidélité - Cartes de fidélité - Gestion des abonnements - Gestion des campagnes - Gestion des récompenses - Logiciels d'expérience client - Marketing multicanal - Outils de gamification - Rapports et analyses - Rapports et statistiques - Segmentation de la clientèle - Suivi de l'activité des clients - Suivi des références ## Ressources d'aide - Service client/e-mail - FAQ/forums - Base de connaissances - Support téléphonique - Chat ## Category - [Logiciels de fidélisation client](https://www.capterra.lu/directory/10031/customer-loyalty/software) ## Catégories connexes - [Logiciels de fidélisation client](https://www.capterra.lu/directory/10031/customer-loyalty/software) - [Ambassadeurs de marque - Clients](https://www.capterra.lu/directory/31435/customer-advocacy/software) - [Logiciels de parrainage](https://www.capterra.lu/directory/30681/referral/software) ## Logiciels similaires 1. [Referral Factory](https://www.capterra.lu/software/218230/referral-factory) — 4.8/5 (150 reviews) 2. [TrueLoyal](https://www.capterra.lu/software/143027/zinrelo) — 4.8/5 (57 reviews) 3. [PartnerStack](https://www.capterra.lu/software/161423/partnerstack) — 4.8/5 (91 reviews) 4. [Buyapowa](https://www.capterra.lu/software/153180/buyapowa) — 4.6/5 (80 reviews) 5. [Kangaroo](https://www.capterra.lu/software/149363/kangaroo-rewards) — 4.9/5 (248 reviews) ## Avis ### "Simple to use but highly customizable tool" — 5.0/5 > **Abhishek** | *16 septembre 2020* | Produits chimiques | Taux de recommandation : 10.0/10 > > **Avantages**: The Campaign Automation is absolutely easy to use and saves a lot of time. The reporting from the Campaign Tool is truly insightful. > > **Inconvénients**: Mobile Interface will be helpful for reviewing. > > Been using for a long time. Have used many other tools like Unica, Adobe, Siebel in the past - however, this inexpensive tool with its simple interface scores on speed of execution, ease of use \& support. ----- ### "A great partnership depends on 3 things: the product, the implementors & their agility for upgrades" — 4.0/5 > **Oofrish** | *17 août 2020* | Vente au détail | Taux de recommandation : 8.0/10 > > **Avantages**: The success of any software /system implementation depends not just on the software product but also on: a. the knowledge \& expertise that Capillary as vendor have on the subject of "Loyalty" that their system is supposed to fulfill. b. the ability to assist the client to implement the best business practices through their system c. easy and convenience of implementation d. the exchange of industry knowledge to benefit all partners. It's very easy to use \& accountability can be measured. > > **Inconvénients**: It's too vast in its features. Hence, their services have been broken down into small individual modules. However, this makes it a challenge to get access to everything \& hence difficult to operate independently in absence of services from their team or an in-house resource dedicated for it. > > Working on loyal customers is a given for any business. Hence one needs the tools to monitor it and take pro-active decisions to ensure that customers remain active, frequent \& do not lapse. This is a good system to keep score of everything related to customers as well as your own sales team. However, the strategy still has to come from the business and data analyst and is not provided by the system. ----- ### "Product Review" — 4.0/5 > **Vinay** | *26 novembre 2020* | Vente au détail | Taux de recommandation : 5.0/10 > > **Avantages**: Easy to be adopted by the Stores as it is per customized level of their interest. > > **Inconvénients**: Complex system from backend reporting point view ----- ### "Capillary CRM and Loyalty Software" — 4.0/5 > **Utilisateur vérifié** | *28 octobre 2020* | Vente au détail | Taux de recommandation : 8.0/10 > > **Avantages**: Ease of use, customizable, good support from the team > > **Inconvénients**: Support is across time-zones and has to be managed properly > > The software has great features and is highly customizable and fit into any POS systems. The project and account teams are great. Sales teams keep changing, preferably these people need to product experts to avoid and manage expectations ----- ### "Great product to manage the CRM and Loyalty" — 5.0/5 > **Varuna** | *20 octobre 2020* | Vente au détail | Taux de recommandation : 8.0/10 > > **Avantages**: Ability to perform campaigns with extensive amount of conditions / filters without our employees having access to the customer database. Capillary team will actively follow up and provide suggestions to run more campaigns to achieve the ROI. The system also provides a large number of reports which makes analyzing the trends as well as campaign performance easy > > **Inconvénients**: We have 2 brands that are having different characteristics and we had difficulty to implement the same point scheme that we wanted to implement. I believe this was mainly due to the IDR currency having high values for every transaction. But we managed to do workarounds that achieve what we needed > > Great product and a great team behind it ----- Page : 1/2\ Suivant: [Page suivante](https://www.capterra.lu/software/184175/loyalty?page=2) ## Liens - [Afficher sur Capterra](https://www.capterra.lu/software/184175/loyalty) ## Cette page est disponible dans les langues suivantes. | Langue | URL | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | ----- ## Données structurées