--- description: HelpDesk : qu'en pensent les utilisateurs ? Lisez les avis clients sur HelpDesk, consultez les prix, tarifs, abonnements et découvrez ses fonctionnalités grâce à Capterra Luxembourg. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: HelpDesk - Avis, notes, prix et abonnements - Capterra Luxembourg 2026 --- Breadcrumb: [Accueil](/) > [Logiciels helpdesk](/directory/30008/help-desk/software) > [HelpDesk](/software/185973/helpdesk) # HelpDesk Canonical: https://www.capterra.lu/software/185973/helpdesk Page : 1/8\ Suivant: [Page suivante](https://www.capterra.lu/software/185973/helpdesk?page=2) > HelpDesk est un système de gestion des cas d'assistance en ligne conçu pour simplifier le travail de votre équipe. Offrez un support client exceptionnel. sans effort. > > Conclusion : 180 utilisateurs lui ont donné la note de **4.6/5**. Figure au meilleur classement pour **Probabilité de recommander le produit**. ----- ## Présentation ### Qui utilise HelpDesk ? Des start-up qui démarrent aux grandes entreprises mondiales, Helpdesk convient à toutes les entreprises, quel que soit leur secteur ou leur taille. ## Statistiques et notes | Métrique | Notation | En détail | | **Note globale** | **4.6/5** | 180 Avis | | Simplicité | 4.7/5 | D'après l'ensemble des avis | | Support client | 4.5/5 | D'après l'ensemble des avis | | Rapport qualité-prix | 4.4/5 | D'après l'ensemble des avis | | Fonctionnalités | 4.4/5 | D'après l'ensemble des avis | | Pourcentage de recommandation | 80% | (8/10 Probabilité de recommander le produit) | ## À propos de l'éditeur - **Société**: Text - **Pays**: Boston, É.-U. - **Fondé**: 2002 ## Contexte commercial - **À partir de**: 29,00 $US - **Type de licence**: (Essai gratuit) - **Public cible**: Auto-entrepreneur, 2–10, 11–50, 51–200, 201–500, 501–1.000, 1.001–5.000, 5.001–10.000, 10.000+ - **Déploiement et plateformes**: Cloud, SaaS, web - **Langues**: anglais - **Pays disponibles**: Afghanistan, Afrique du Sud, Albanie, Algérie, Allemagne, Andorre, Angola, Anguilla, Antigua-et-Barbuda, Arabie saoudite, Argentine, Arménie, Aruba, Australie, Autriche, Azerbaïdjan, Bahamas, Bahreïn, Bangladesh, Barbade et 209 de plus ## Fonctionnalités - Alerts/Escalation - Analyse des sentiments - Analyse des tendances - Analyse visuelle - Audit des problèmes - Automatisation des processus et flux de travail - Base de données de clients - Communication multicanal - Définition des priorités - Enquêtes et feedback - Formulaires personnalisables - Gestion de contenu - Gestion de l'expérience client - Gestion de la base de connaissances - Gestion des accords de service - Gestion des affectations - Gestion des boîtes de messagerie - Gestion des centres d'appel - Gestion des commentaires - Gestion des e-mails - Gestion des enquêtes et sondages - Gestion des flux de travail - Gestion des listes d'attente - Gestion des modèles - Gestion des tâches - Historique des clients - Intelligence conversationnelle - Logiciels d'expérience client - Macros et réponses types - Modèles personnalisables - Outils de collaboration - Personnalisation - Portail libre-service - Rapports et analyses - Rapports et statistiques - Routage automatisé - Segmentation de la clientèle - Structure des enquêtes de Net Promoter Score (NPS) - Structure enquêtes CSAT - Suivi de l'engagement - Suivi des interactions - Suivi des plaintes - Suivi des problèmes - Sécurité des données - Tableau de bord - Tableau de bord d'activités - Task Automation - Third-Party Integrations ## Intégrations (11 au total) - Chatbot - GitHub - HubSpot CRM - Jira - LiveChat - OpenWidget - Shopify - Slack - Webflow - WordPress - Zapier ## Ressources d'aide - Service client/e-mail - FAQ/forums - Base de connaissances - Support téléphonique - Support 24/7 (réponse directe) - Chat ## Category - [Logiciels helpdesk](https://www.capterra.lu/directory/30008/help-desk/software) ## Catégories connexes - [Logiciels helpdesk](https://www.capterra.lu/directory/30008/help-desk/software) - [Service client](https://www.capterra.lu/directory/22/customer-service/software) - [Gestion des plaintes](https://www.capterra.lu/directory/30674/complaint-management/software) - [Suivi des problèmes](https://www.capterra.lu/directory/30675/issue-tracking/software) - [Logiciels de satisfaction client](https://www.capterra.lu/directory/30541/customer-satisfaction/software) ## Logiciels similaires 1. [Salesforce Sales Cloud](https://www.capterra.lu/software/61368/salesforce) — 4.4/5 (18771 reviews) 2. [Zendesk Suite](https://www.capterra.lu/software/164283/zendesk) — 4.4/5 (4076 reviews) 3. [LiveAgent](https://www.capterra.lu/software/102188/liveagent) — 4.7/5 (1758 reviews) 4. [LiveChat](https://www.capterra.lu/software/62194/livechat) — 4.6/5 (1719 reviews) 5. [Freshdesk](https://www.capterra.lu/software/124981/freshdesk) — 4.5/5 (3412 reviews) ## Avis ### "HelpDesk= Helpful" — 4.0/5 > **Jessica** | *5 août 2024* | Biens de consommation | Taux de recommandation : 7.0/10 > > **Avantages**: I do like the ease of functionality. It is pretty straight forward to use. > > **Inconvénients**: It can be kind of slow, and harder to train people on. > > Super useful tool when working in customer service ----- ### "Well-Organized Interface and Easy Ticket Management" — 5.0/5 > **David** | *12 mars 2026* | Aviation et industrie aéronautique | Taux de recommandation : 10.0/10 > > **Avantages**: HelpDesk was very easy to set up and configure. Managing tickets is straightforward, and assigning them to the right team member takes just a few clicks. It has made organizing and tracking support requests much more efficient. > > **Inconvénients**: We did have an issue with our Outlook rejecting the notices when people left messages. However, we were able to resolve it by adding helpdesk to our whitelist. > > What I like best about HelpDesk is the browser interface. The layout is clean and well organized, making it easy to navigate between tickets, track conversations, and manage requests without confusion. ----- ### "Scam company" — 1.0/5 > **Neel** | *18 mars 2026* | Jeux vidéos | Taux de recommandation : 0.0/10 > > **Avantages**: Overall ui interface and everything's is good and works perfectly fine except they don't have a mobile app > > **Inconvénients**: There refund policy, terms and service and customer support is complete scam they had blocked my account in trial period but they still charged me when the trial period ended and told me that I had to contact them to deactivate the subscription this even means they might had kept me charging for the services which they have blocked for every month until and unless I would have contacted their support and they are now not even refunding me the amount they charged for the subscription after the trial period ended for the services which they have blocked on their end for ke > > Very bad avoid at all cost complete scam company and least bothered live support they won't help you for any problems ----- ### "Efficient and User-Friendly Support Tool works really well because it highlights both usability and performance without sounding exaggerated." — 5.0/5 > **Bruna** | *19 mars 2026* | Services et technologies de l'information | Taux de recommandation : 7.0/10 > > **Avantages**: What I liked most about HelpDesk was its intuitive interface and ease of use. It made managing tickets, tracking issues, and communicating with customers very efficient. The organization of information and automation features also helped streamline daily tasks. > > **Inconvénients**: One aspect I liked least about HelpDesk was that some features felt limited or not as flexible as expected, especially when handling more complex workflows. There is room for improvement in customization and advanced options. > > Overall, my experience with HelpDesk has been positive. The platform is easy to use, helps keep customer interactions organized, and improves response efficiency. While there are some areas that could be more flexible or streamlined, it remains a reliable tool for managing support tasks. ----- ### "helpdesk support" — 5.0/5 > **lebohang** | *16 février 2026* | Services aux consommateurs | Taux de recommandation : 10.0/10 > > **Avantages**: i like working in a helpdesk environment because it allows me to assist people directly and solve problems in real time. > > **Inconvénients**: i have learned that technical skills are important, but understanding the users concern and explaining solutions in simple terms in just as crucial. > > my experience it has been rewarding and educational. i have developed strong problem-solving skills, improved my communication abilities a learned help how to handle multiple requests efficiently. ----- Page : 1/8\ Suivant: [Page suivante](https://www.capterra.lu/software/185973/helpdesk?page=2) ## Liens - [Afficher sur Capterra](https://www.capterra.lu/software/185973/helpdesk) ## Cette page est disponible dans les langues suivantes. | Langue | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fi | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | ko | | | nb | | | nl | | | nl-BE | | | pl | | | pt | | | pt-PT | | | sv | | | tr | | ----- ## Données structurées