--- description: Mint Service Desk : qu'en pensent les utilisateurs ? Lisez les avis clients sur Mint Service Desk, consultez les prix, tarifs, abonnements et découvrez ses fonctionnalités grâce à Capterra Luxembourg. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Mint Service Desk - Avis, notes, prix et abonnements - Capterra Luxembourg 2026 --- Breadcrumb: [Accueil](/) > [Logiciels pour centres de services](/directory/31027/service-desk/software) > [Mint Service Desk](/software/187044/mint-service-desk) # Mint Service Desk Canonical: https://www.capterra.lu/software/187044/mint-service-desk Page : 1/2\ Suivant: [Page suivante](https://www.capterra.lu/software/187044/mint-service-desk?page=2) > Plateforme de centre de service et de gestion d'actifs extrêmement flexible avec un moyen convivial de dialoguer avec des clients potentiels. > > Conclusion : 22 utilisateurs lui ont donné la note de **4.8/5**. Figure au meilleur classement pour **Probabilité de recommander le produit**. ----- ## Présentation ### Qui utilise Mint Service Desk ? Destiné aux entreprises à la recherche d'une solution qui peut être installée sur site, sur leur propre infrastructure (c.-à-d. cloud privé). ## Statistiques et notes | Métrique | Notation | En détail | | **Note globale** | **4.8/5** | 22 Avis | | Simplicité | 4.9/5 | D'après l'ensemble des avis | | Support client | 4.9/5 | D'après l'ensemble des avis | | Rapport qualité-prix | 4.9/5 | D'après l'ensemble des avis | | Fonctionnalités | 4.7/5 | D'après l'ensemble des avis | | Pourcentage de recommandation | 100% | (10/10 Probabilité de recommander le produit) | ## À propos de l'éditeur - **Société**: OPGK RZESZOW - **Pays**: Rzeszów, Pologne - **Fondé**: 2011 ## Contexte commercial - **À partir de**: 5,00 $US - **Type de licence**: (Essai gratuit) - **Public cible**: Auto-entrepreneur, 2–10, 11–50, 51–200, 201–500, 501–1.000, 1.001–5.000, 5.001–10.000, 10.000+ - **Déploiement et plateformes**: Cloud, SaaS, web, Mac (ordinateur), Windows (ordinateur), Linux (ordinateur), Windows (sur site), Linux (sur site) - **Langues**: allemand, anglais, espagnol, malais, polonais - **Pays disponibles**: Afghanistan, Afrique du Sud, Albanie, Algérie, Allemagne, Andorre, Angola, Anguilla, Antigua-et-Barbuda, Arabie saoudite, Argentine, Arménie, Aruba, Australie, Autriche, Azerbaïdjan, Bahamas, Bahreïn, Bangladesh, Barbade et 208 de plus ## Fonctionnalités - Alertes/Notifications - Alerts/Escalation - Analytique - Barcode/Ticket Scanning - Base de données de clients - Catégorisation des ressources - Communication multicanal - Définition des priorités - Enquêtes et feedback - Gestion de la base de connaissances - Gestion de la configuration - Gestion des accords de service - Gestion des billets - Gestion des changements - Gestion des contrats/licences - Gestion des enquêtes - Gestion des incidents - Gestion des listes d'attente - Gestion des problèmes - Gestion des ressources informatiques - Gestion des stocks - Gestion des tickets de support - Gestion des tâches - Interface d'agent - Macros et réponses types - Outils CMDB (Configuration Management Database) - Portail libre-service - Rapports d'incidents - Rapports et analyses - Rapports et statistiques - Recherche/Filtre - Routage automatisé - Stratégie de marque personnalisable - Suivi des interactions - Suivi des ressources - Suivi des statuts - Support client - Tableau de bord d'activités - Third-Party Integrations ## Intégrations (5 au total) - Lansweeper - Microsoft Azure - Microsoft Exchange - OAuth - baramundi Management Suite ## Ressources d'aide - Service client/e-mail - FAQ/forums - Base de connaissances - Support téléphonique - Support 24/7 (réponse directe) - Chat ## Category - [Logiciels pour centres de services](https://www.capterra.lu/directory/31027/service-desk/software) ## Catégories connexes - [Logiciels pour centres de services](https://www.capterra.lu/directory/31027/service-desk/software) - [Logiciels helpdesk](https://www.capterra.lu/directory/30008/help-desk/software) - [Gestion des ressources informatiques](https://www.capterra.lu/directory/30077/it-asset-management/software) - [Gestion des ressources numériques](https://www.capterra.lu/directory/30203/digital-asset-management/software) - [Outils ITSM](https://www.capterra.lu/directory/30676/itsm/software) ## Logiciels similaires 1. [LiveAgent](https://www.capterra.lu/software/102188/liveagent) — 4.7/5 (1755 reviews) 2. [Milvus](https://www.capterra.lu/software/202528/milvus) — 4.8/5 (298 reviews) 3. [Desk Manager](https://www.capterra.lu/software/173025/help-desk-software) — 4.8/5 (106 reviews) 4. [Freshservice](https://www.capterra.lu/software/132997/freshservice) — 4.5/5 (688 reviews) 5. [Zendesk Suite](https://www.capterra.lu/software/164283/zendesk) — 4.4/5 (4076 reviews) ## Avis ### "Flexible, easy to use, a host of features at a reasonable implementation price" — 5.0/5 > **J F** | *27 octobre 2020* | Matériel informatique | Taux de recommandation : 10.0/10 > > **Avantages**: The design takes into account both the user and the service desk agent experience. Its flexibility is huge. It's quite rare in today's ITSM landscape, where the current approach is to provide enough (meaning, too much, with useless mandatory fields and categories) data for steering committee reports. > > **Inconvénients**: When you think a feature is missing and call the support, you just learn that the feature is just a setting away, or almost. No weak point\! > > I have been working on many systems, such as HP Service Manager, the CA and BMS Helpdesk solutions, OTRS, and so on. Mint is a very good surprise, ergonomics and ease of use are really incredible. ----- ### "ITSM Software that doesn't kill your budget and time" — 5.0/5 > **Piotr** | *30 septembre 2021* | Logiciels | Taux de recommandation : 10.0/10 > > **Avantages**: - flexibility and ease to deploy in an organization - available on-premise (what is very important in our organization) - ITIL V4 certified - scalable (ready for cloud architecture - it's dockerized) > > **Inconvénients**: - some UX improvements - calendar control should be changed - lack of API documentation in free version (had to order Enteprise) ----- ### "Very good Asset Management tool" — 5.0/5 > **Utilisateur vérifié** | *9 octobre 2020* | Services financiers | Taux de recommandation : 7.0/10 > > **Avantages**: I like that it has its own ticketing system integrated with it. > > **Inconvénients**: I wish they improve and modernize the user interface. ----- ### "Budget friendly. Great features. Built for those who actually work on SD platforms." — 5.0/5 > **Tomasz** | *30 juillet 2025* | Équipements publics | Taux de recommandation : 10.0/10 > > **Avantages**: Enteprise features for a very reasonable budget. If you don't want to spend tons of money - that's your choice. In addition, anytime we need a custom integration Mint Service Desk team is very helpful in that matter. > > **Inconvénients**: As any platform, process of implementation may take a while but it's mostly due to understanding your actual organisation needs. Luckily Mint team is very competent and they guide you through the process. > > We migrated from a different platform due to their drastic pricing changes and we regret we haven't done it earlier. I strongly recommend Mint as the platform that is stable with great support (if needed). ----- ### "Nice and affordable ITSM solution." — 5.0/5 > **Mauricio** | *8 septembre 2025* | Assurance | Taux de recommandation : 10.0/10 > > **Avantages**: It is a very affordable ITSM solution. The fact that they have On-Premises, Managed and Cloud versions helped us to decide the best one for our needs. The system is easy to use to support our users. IT helps to track the service request and incidents properly. > > **Inconvénients**: I think it is too early now and we have not found any show stopper. We had our "nice to have" requirements and "must have". The "must have" were all covered and many "nice to have" too. We'll see in the future if there is something not that good. > > The overall experience is good, for the moment the users are happy and they are not complaining. They use email and customer portal to send their inquiries and we can easily get them, classify and solve them. ----- Page : 1/2\ Suivant: [Page suivante](https://www.capterra.lu/software/187044/mint-service-desk?page=2) ## Liens - [Afficher sur Capterra](https://www.capterra.lu/software/187044/mint-service-desk) ## Cette page est disponible dans les langues suivantes. | Langue | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nb | | | nl | | | nl-BE | | | pl | | | pt | | | pt-PT | | | sv | | | tr | | ----- ## Données structurées