Pour qui ?
Nous comptons parmi nos clients plus de 1900 entreprises nationales et internationales de différentes tailles et de différents secteurs d'activité, telles que BMW, Lufthansa, PANDORA et bien d'autres.
Notes moyennes
5 avis- Note globale 4.6 / 5
- Facilité d'utilisation 4.4 / 5
- Service client 4.7 / 5
- Fonctionnalités 4.2 / 5
- Rapport qualité-prix 4.7 / 5
Informations sur le produit
- À partir de 109,04 $US/mois
- Version gratuite Non
- Essai gratuit Oui
-
Déploiement
Cloud, SaaS, web
Mobile (iOS natif)
Mobile (Android natif)
-
Formation
Formation en ligne en direct
Webinaires
Documentation
-
Ressources d'aide
Support en horaire de bureau
Informations sur l'éditeur
- MessengerPeople
- https://www.messengerpeople.com/
- Fondé en 2015
En savoir plus sur Messenger Communication Platform
MessengerPeople et le fournisseur leader de SaaS pour communication client via messagerie instantanée. L'innovante Messenger Communication Platform est une solution pour le service client professionnel via WhatsApp Business API, Apple Business Chat, Facebook Messenger, Telegram, et Viber. MessengerPeople est un partner officiel des apps Messenger les plus utilisés du monde. Plus que 1.900 entreprises telles que BMW, Lufthansa, PANDORA, et bien d'autres utilisent la solution MessengerPeople.
Messenger Communication Platform - Fonctionnalités
- Chat et messagerie
- Communication multicanal
- Communications par lot
- Communications à la demande
- Contenu interactif
- Contenu vidéo
- Distribution d'e-mails
- Gestion de contenu
- Gestion des impressions
- Gestion des modèles
- Personnalisation
- Analytique
- Collecte de commentaires
- Contenu vidéo
- Gamification
- Gestion communautaire
- Gestion de la communication
- Gestion des désabonnements
- Messagerie instantanée
- Syndication de contenu
- Alertes et remontée des problèmes
- Assistant virtuel
- Base de connaissances
- Enquêtes et feedback
- Gestion des centres d'appel
- Gestion des e-mails
- Gestion des flux de travail
- Gestion des listes d'attente
- Gestion des rendez-vous
- Intégration des médias sociaux
- Messagerie instantanée
- Mesure des performances
- Portail libre-service
Logiciels les + demandés
Avis les plus utiles sur Messenger Communication Platform
Good for musicians
Publié le 04/10/2019
Thaddeus G.
Avantages: Able to connect to Facebook users and sms messages
Inconvénients: Some security issues but good overall highly recommended
Réponse de l'éditeur
envoyé par MessengerPeople le 09/10/2019
Hi Mr. Greear,
Thank you very much for your positive evaluation of our Messenger Communication Platform. However, you indicate that we also offer SMS as a channel which is not the case. We purely focus on messaging apps: WhatsApp, Facebook Messenger, Apple Business Chat (iMessage), Telegram and Viber are the channels we offer for customer communication. You also mentioned "Some security issues". This must be a mistake. We haven't had a single security problem in our entire history. Disruptions or security problems with the respective messaging apps are outside of our influence.
We wish you continued success with our platform.
Best regards,
Your MessengerPeople team
Messenger communication
Publié le 07/01/2020
Alba V.
Commentaires: My overall experience with the software so far is good, I like how easy it is to use. I’m able to keep everything organize, from doing webinars to utilizing the calendar while also communicating with other people and clients
Avantages: I like that this software it’s easy to use, and up to date
Inconvénients: I’m still experimenting using this software so at this moment I can’t say what I liked the least.
Brilliant Platform
Publié le 08/10/2019
Ollie P.
Avantages: The Messenger Communication Platform is really easy to use and has transformed our customer service offering. Not only are we now able to provide answers to user questions 24/7 through the automated response system, but we are also able to offer personalised communications with our support team with the live chat function, all using WhatsApp. So far the feedback has been amazing.
Inconvénients: The analytics could be a lot better. We are currently having to do a lot of manual work gathering meaningful metrics. The pros far outweigh the cons though.
The best Messenger Platform that we ever used
Publié le 05/09/2019
Daniel G.
Avantages:
- easy to use
- very quick implementations
- very modern
- very fast for customers to react
Inconvénients: - there is nearly no point that we don't like; sometimes there are some bugs which will be fixed within hours
Good product
Publié le 13/12/2019
Christoph B.
Avantages: It makes it possible that we can still use whatsapp as a company
Inconvénients: The cases, when it's not intuitive, when it's not self explaining and you switch from account to Mia to settings to notify settings and you don't really understand how everything corresponds with each other.
