Qui utilise SolarWinds Passportal ?

Idéal pour les prestataires d'infogérance et/ou les équipes de services informatiques internes qui ont besoin d'une sécurité des mots de passe et d'une documentation informatique simples, faciles à utiliser et basées sur le cloud dans des environnements informatiques cogérés.

Description de SolarWinds Passportal

Cette solution cryptée et efficace de gestion des mots de passe et des informations d'identification s'adresse aux prestataires d'infogérance. Elle offre des fonctionnalités d'injection d'informations d'identification, de reporting, d'audit, d'automatisation de changement de mot de passe et de documentation client confidentielle conçues pour rationaliser les journées de travail des techniciens en mettant une documentation essentielle à leur disposition afin de normaliser la prestation de services et accélérer la résolution des problèmes.

Informations sur SolarWinds Passportal

SolarWinds MSP

https://www.solarwindsmsp.com

Fondé en 2014

Prix de SolarWinds Passportal

SolarWinds Passportal n'est pas disponible en version gratuite mais propose un essai gratuit. La version payante de SolarWinds Passportal est disponible à partir de 18,00 $US/mois.

À partir de

18,00 $US/mois
Consulter les tarifs

Version gratuite

Non

Essai gratuit

Déploiement

Cloud, SaaS, web

Mobile (iOS natif)

Mobile (Android natif)

Formation

Formation en ligne en direct

Webinaires

Documentation

Ressources d'aide

Service de support permanent (réponse directe)

En ligne

SolarWinds Passportal - Fonctionnalités

Logiciels de mots de passe
Authentification multifacteur
Authentification unique
Gestion des informations d'identification
Gestion des utilisateurs
Générateur de mots de passe
Réinitialisation de mot de passe
Synchronisation de mot de passe
Antispam
Antivirus
Audit de sécurité de bases de données
Contrôle d'accès aux fichiers
Gestion de la conformité
Journal des événements de sécurité
Mise à jour des définitions de virus
Piste d'audit
Planification de la maintenance
Protection contre les failles
Protection des données financières
Surveillance en temps réel
Attribution d’utilisateurs
Authentification multifacteur
Authentification unique
Certification d'accès
Demande d'accès en libre-service
Gestion de la conformité
Gestion des comptes privilégiés
Gestion des mots de passe

Avis sur SolarWinds Passportal

Afficher 5 avis sur 83

Note globale
4,4/5
Facilité d'utilisation
4,2/5
Service client
4,4/5
Fonctionnalités
4,2/5
Rapport qualité-prix
4,4/5
Jason P.
President
Services et technologies de l'information, 2-10 employés
Temps d'utilisation du produit: 1 à 5 mois
  • Note globale
    5/5
  • Facilité d'utilisation
    5/5
  • Fonctionnalités
    5/5
  • Support client
    5/5
  • Rapport qualité-prix
    5/5
  • Probabilité de recommander le produit
    10/10
  • Provenance de l'utilisateur 
  • Publié le 25/07/2019

"Zero Complaints"

Commentaires: Documentation of customer systems is a nightmare. A) You've got to have a centralized place where your staff can access it, B) That data needs to be secure, C) There are not many affordable AND secure options for small businesses like ours. PassportalMSP has solved all of these issues in one go. We are now migrating all of our documentation into Passportal with ease and it's actually USEFUL to keep up and running as we go about our day supporting clients.
My sales rep has been amazing! Highly communicative, quick to respond, ensures I've understood how the system works for when I want to start reselling password security to clients.
Onboarding was a breeze. By the time I had scheduled my onboarding session, however, I had already begun utilizing the system and my customizations were as they would have recommended. A very intuitive system to use!
Pricing is spot on as well. Add to the fact I can resell to clients as part of a service bundle or otherwise, and eventually the service pays for itself. You can't go wrong with that.
I highly recommend giving it a trial, if you're struggling with centralized documentation and password management!

Avantages: Highly intuitive interface, easy browser integration, plenty of options to customize data entered into the system, data is connected quickly to other relevant data to navigate client documentation quickly, password management has been spot on with little to no issues. Recently learned I can integrate it with customer AD networks and manage account resets from within my own system!

Inconvénients: As of yet, clients cannot access their documentation we record. This is supposed to be coming in the future, however. Also waiting for documentation access in the mobile app, but I can forgive as I know progress doesn't happen overnight.

  • Provenance de l'utilisateur 
  • Publié le 25/07/2019
Andrew F.
Owner
Réseaux informatiques, 2-10 employés
Temps d'utilisation du produit: 1 à 5 mois
  • Note globale
    5/5
  • Facilité d'utilisation
    4/5
  • Fonctionnalités
    5/5
  • Support client
    4/5
  • Rapport qualité-prix
    4/5
  • Probabilité de recommander le produit
    8/10
  • Provenance de l'utilisateur 
  • Publié le 07/10/2019

"Pretty good so far."

Commentaires: Being able to collect user passwords from my team automatically without us having to remember to document everything has been pretty helpful.

Avantages: It was quick and easy to setup and deploy on my systems and customer systems. Being able to see who accessed a password and when is also pretty huge for audits.

Inconvénients: There are some things that can't be changed after you set them, some of the setup is not super intuitive or flexible. Things like assuming the customer has a person who can administer the service onsite and forcing you to have at least 1 site administrator per customer when in reality, there are probably a number of companies that don't have a person in house suitable to be the site administrator. Integration with N-Central doesn't seem there quite yet, but we're hopeful they'll get it working properly soon enough. You can access and copy the passwords from the Take Control, but it won't actually paste the passwords into the system it seems.

  • Provenance de l'utilisateur 
  • Publié le 07/10/2019
Michael F.
Operations Analyst
Services et technologies de l'information, 13-50 employés
Temps d'utilisation du produit: 6 à 12 mois
  • Note globale
    3/5
  • Facilité d'utilisation
    3/5
  • Fonctionnalités
    2/5
  • Support client
    4/5
  • Rapport qualité-prix
    3/5
  • Probabilité de recommander le produit
    5/10
  • Provenance de l'utilisateur 
  • Publié le 20/08/2019

"From implementation to party of our daily rotation"

Commentaires: The subfolder/search issue gave a bad first impression for myself and my staff of the product. The inability to automate the backup with 2FA is a major issue.

Avantages: Once we removed the subfolders and placed all of the passwords at the root of the clients it works just as we need it to on the web and mobile apps for quick access to users and passwords.

Inconvénients: There is an ability to create subfolders for each client but when you have a number of subfolders for all clients it breaks the search function eliminating the possibility of using the subfolders.
There have been 2-3 major outages in the 8 months we have been using this application. This increases the need for constant backups which can only be done via an application run manually.
Support was not aware of the ability to run the backup application from command line which has instructions in text file in the same folder as the application itself.
Unfortunately you can't run a backup via command line and automate it (batch file, scheduled task, etc.) with 2-factor authentication enabled (which we HAVE to have enabled) so you would have to run the backups manually. If there is ever an update to a password between backups and there is an outage then the staff does not have access to the updated password until the service is restored.

  • Provenance de l'utilisateur 
  • Publié le 20/08/2019
Tom S.
Technical Architect
Services et technologies de l'information, 13-50 employés
Temps d'utilisation du produit: 6 à 12 mois
  • Note globale
    4/5
  • Facilité d'utilisation
    4/5
  • Fonctionnalités
    4/5
  • Support client
    4/5
  • Rapport qualité-prix
    4/5
  • Probabilité de recommander le produit
    8/10
  • Provenance de l'utilisateur 
  • Publié le 19/02/2020

"Enterprise password management"

Commentaires: Very please with the solution, it makes it easier and more secure to login to multiple customer environments.

Avantages: I was involved in choosing this solution for our organisation and chose passportal because it is the only true enterprise password management solution on the market. I like that you can organize your credentials by company, that there is a plugin for connectwise control, and that you have the option to share the credentials with the customer themselves.

Inconvénients: There is no way to permanently delete something as a user, you have to get in touch with support to do this. This is essential for GDPR

  • Provenance de l'utilisateur 
  • Publié le 19/02/2020
Utilisateur vérifié
Senior Systems Engineer
Services et technologies de l'information, 13-50 employés
Temps d'utilisation du produit: 6 à 12 mois
  • Note globale
    4/5
  • Facilité d'utilisation
    3/5
  • Fonctionnalités
    3/5
  • Support client
    4/5
  • Rapport qualité-prix
    3/5
  • Probabilité de recommander le produit
    5/10
  • Provenance de l'utilisateur 
  • Publié le 25/07/2019

"Has potential but not there yet"

Commentaires: We used Thycothic Secret Server for password management and SharePoint for documentation. We were looking for a tools to help improve documentation and found IT Glue first , which seems to be a mature solution, but the sales resps (specially since the product belongs to Kaseya) are jerks and they want to charge an arm and a leg besides locking you up on a contract for years.
In our search, we found Passportal. It looked like IT Glue six years ago and the sales rep made a ton of promises about the development team working on "tons" of new features".
The password manager is good, we like the mobile app; but it is slow and the UI doesn't flow.
The documentation part is not ready yet. We tried to use and it doesn't give us the "efficiency" e were looking for. We went back to SharePoint and hope that SolarWinds brings this product up to speed.

Avantages: The mobile app to see passwords while on the field. +1 for MFA support.
Ability to request access to passwords for L1 techs and they can be assigned permanently or temporarily. The is no report about this, thought.

Inconvénients: It is supper slow. To get one password you have to navigate through folders and it takes 3-5 second to load a page. The search engine should default to current customer and keep that setting until its changed. It should remember your last folder, etc.
All the documentation part is still not mature as rivals like IT Glue:
- Default templates don't have the fields we need, and if we modify them, we can not link them from passwords anymore. There is no way to go back.
- Domains don't allow to enter custom DNS records, and they don't have snapshots; so if somebody changes your DNS zone, there is not way to know what was there before.
- There is not alerts for domain or certificates about to expire.
- SOP Documents don't allow inheritable templates. You need to create the same document for each client for common procedures.
- No reporting. Only for passwords. The "runbook" is just a dump of all documents/assets.
The feedback option doesn't show dates, so you don't know if a feedback or a idea you are going to vote for has been there for years or days.

  • Provenance de l'utilisateur 
  • Publié le 25/07/2019