Gist

Gist

par ConvertFox Global

Qui utilise Gist ?

SaaS, agences de marketing, services aux entreprises, services à domicile, blogueurs et éditeurs, e-commerce

Description de Gist

Une seule source de vérité pour vos contacts avec le chat en direct, le service d'assistance, la base de connaissances, le marketing automation par e-mail, etc.

Informations sur Gist

ConvertFox Global

https://getgist.com

Fondé en 2017

Prix de Gist

Gist est disponible en version gratuite et propose un essai gratuit. La version payante de Gist est disponible à partir de 9,00 $US/mois.

À partir de

9,00 $US/mois

Version gratuite

Oui

Essai gratuit

Oui

Déploiement

Cloud, SaaS, web

Formation

Formation en ligne en direct

Webinaires

Documentation

Ressources d'aide

Service de support permanent (réponse directe)

Gist - Fonctionnalités

Logiciels helpdesk
Alertes et remontée des problèmes
Chat en temps réel
Communication multicanal
Gestion de la base de connaissances
Gestion des accords de service
Gestion des billets
Gestion des ressources informatiques
Intégration des e-mails
Monitoring réseau
Portail libre-service
Routage automatisé
Stockage de documents
Stratégie de marque personnalisable
Suivi des interactions

Avis sur Gist

Afficher 5 avis sur 116

Note globale
4,8/5
Facilité d'utilisation
4,6/5
Service client
4,7/5
Fonctionnalités
4,6/5
Rapport qualité-prix
4,8/5
Luke D.
Owner
Marketing et publicité, Auto-entrepreneur
Temps d'utilisation du produit: plus de deux ans
  • Note globale
    5/5
  • Facilité d'utilisation
    5/5
  • Fonctionnalités
    5/5
  • Support client
    5/5
  • Rapport qualité-prix
    4/5
  • Probabilité de recommander le produit
    10/10
  • Provenance de l'utilisateur 
  • Publié le 15/01/2020

"All-In-One Marketing Automation Software - Covers Most Features Needed"

Avantages: I’ve been a fan of Gist (formely Convertfox) since after they launched their product. Since then, the product has developed with updates and new features being rolled out to assist business owners. The fact that it’s an all-in-one marketing automation platform is where it demonstrates its value. It incorporates: • Automations based on events
• Email automation
• Live chat & bots
• Scheduling
• Help desk/ knowledge base
• Forms
• Tracking
• Plenty of integrations
The platform essentially saves you connected different apps via APIs as it’s an all in one where contact data is updated along the way, from lead to customer.

Inconvénients: Gist are constantly improving and listening to customer feedback which is great, but sometimes it does take time to implement. This is to be expected though from any company especially when there’s many users wanting all types of integrations and features added.

  • Provenance de l'utilisateur 
  • Publié le 15/01/2020
Andrew B.
Andrew Beach
Conseil en gestion, 2-10 employés
Temps d'utilisation du produit: plus de deux ans
  • Note globale
    4/5
  • Facilité d'utilisation
    4/5
  • Fonctionnalités
    5/5
  • Support client
    3/5
  • Rapport qualité-prix
    5/5
  • Probabilité de recommander le produit
    8/10
  • Provenance de l'utilisateur 
  • Publié le 23/07/2019

"Course Creator's Dream: marketing, customer service, booking, knowledge base - It's all here"

Avantages: Love that everything is integrated and works together. Chat is cross platform with twitter, facebook and your website (javascript can be placed on any website that allows it including many 3rd party apps). Email product is maturing really well compared to others in the market in just 2 short years.

Inconvénients: Having an all-in-one product is really ambitious. Doing that in 2 years is spectacular. Although some features aren't yet fully developed, the product is definitely a player against others in the space. Also needs updates to customer service/communications especially in the area of product updates.

  • Provenance de l'utilisateur 
  • Publié le 23/07/2019
David H.
Director
Formation professionnelle et coaching, Auto-entrepreneur
Temps d'utilisation du produit: plus de deux ans
  • Note globale
    5/5
  • Facilité d'utilisation
    5/5
  • Fonctionnalités
    5/5
  • Support client
    5/5
  • Rapport qualité-prix
    5/5
  • Probabilité de recommander le produit
    10/10
  • Provenance de l'utilisateur 
  • Publié le 02/06/2020

"Email and Chat Auto-Responder Great All-Rounder"

Commentaires: They are saving me time with automated emails that are triggered by tags and that drip out to customers and prospects. They provide the capability that means when you send out emails they are branded correctly and come from your own company's domain. The chat widget on my website looks very professional.

Avantages: The flexibility of sending automated emails and broadcast HTML emails that look great. They are always looking to develop the product. They have a ton of features including Automation Workflows, Email alerts, and importantly are GDPR compliant. They listen to their community and provide video training and a knowledge base. They do Time Zone Sending which is useful as I send to people outside my timezone. You can copy-paste images directly into your emails. The tags can be automated to alert when someone abandons a page or shopping cart. email count time timers, API integration, and did I mention the excellent form builder? The price is very reasonable for all the love, care and attention to development the Gist team put in.

Inconvénients: Nothing really. They don't have any bad points as they keep open-minded about development and are customer-led in terms of what you can upvote as being what they should concentrate on developing next. Sometimes they have such a can-do attitude that they used to be tempted to take on more than they can realistically deliver but even this has improved in the last year. I have a hard time keeping up with all the latest developments but I periodically go into educating myself on the latest update.

  • Provenance de l'utilisateur 
  • Publié le 02/06/2020
Michael N.
owner
Sécurité publique, 2-10 employés
Temps d'utilisation du produit: 1 à 5 mois
  • Note globale
    4/5
  • Facilité d'utilisation
    1/5
  • Fonctionnalités
    2/5
  • Support client
    3/5
  • Rapport qualité-prix
    1/5
  • Probabilité de recommander le produit
    0/10
  • Provenance de l'utilisateur 
  • Publié le 18/10/2019

"Gist is not what it's made out to be"

Commentaires: I was looking for a "helpdesk" solution with near time chat from our website.

Avantages: I like the ability to see each page a user has visited on our website and I like being able to reply to customers in near real time.

Inconvénients: It's very un-intuitive and it is too easy to accidentally change or delete data if you click on the wrong icon. What I find most dismaying is there is no way to cancel the account. Once you are signed up, you held hostage. You cannot cancel from the account page nor the subscription page. There is no way to reach someone live and they do not reply to email.

  • Provenance de l'utilisateur 
  • Publié le 18/10/2019
Michael O.
CEO
Logiciels, 13-50 employés
Temps d'utilisation du produit: 1 à 5 mois
  • Note globale
    5/5
  • Facilité d'utilisation
    5/5
  • Fonctionnalités
    5/5
  • Support client
    5/5
  • Rapport qualité-prix
    5/5
  • Probabilité de recommander le produit
    10/10
  • Provenance de l'utilisateur 
  • Publié le 06/05/2020

"Gist Customer Contact - Ideal for SaaS companies"

Commentaires: We use Gist as our unified customer contact system. Customers can use integrated Gist chat in our app for immediate contact both before and after purchase. We use the strong email automation to drive our onboarding of customers and for ongoing customer engagement. Gist is fast and the UI is beautiful to use.

Avantages: Gist integrates the three customer contact modules required by SasS companies. It has strong chat, email automation and help desk CRM.

Inconvénients: We've yet to find a limiting feature for our business.

  • Provenance de l'utilisateur 
  • Publié le 06/05/2020