--- description: Hospitable.com : qu'en pensent les utilisateurs ? Lisez les avis clients sur Hospitable.com, consultez les prix, tarifs, abonnements et découvrez ses fonctionnalités grâce à Capterra Luxembourg. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Hospitable.com - Avis, notes, prix et abonnements - Capterra Luxembourg 2026 --- Breadcrumb: [Accueil](/) > [Logiciels de location saisonnière](/directory/30616/vacation-rental/software) > [Hospitable.com](/software/189280/smartbnb) # Hospitable.com Canonical: https://www.capterra.lu/software/189280/smartbnb Page : 1/7\ Suivant: [Page suivante](https://www.capterra.lu/software/189280/smartbnb?page=2) > Smartbnb est le moteur d'automatisation qui alimente plus de 75 000 locations de vacances à travers le monde pour offrir une expérience client personnalisée à grande échelle. > > Conclusion : 143 utilisateurs lui ont donné la note de **4.7/5**. Figure au meilleur classement pour **Probabilité de recommander le produit**. ----- ## Présentation ### Qui utilise Hospitable.com ? Propriétaires de biens ou responsables qui dirigent entre deux et plus de 5 000 propriétés. ## Statistiques et notes | Métrique | Notation | En détail | | **Note globale** | **4.7/5** | 143 Avis | | Simplicité | 4.7/5 | D'après l'ensemble des avis | | Support client | 4.6/5 | D'après l'ensemble des avis | | Rapport qualité-prix | 4.6/5 | D'après l'ensemble des avis | | Fonctionnalités | 4.5/5 | D'après l'ensemble des avis | | Pourcentage de recommandation | 90% | (9/10 Probabilité de recommander le produit) | ## À propos de l'éditeur - **Société**: Hospitable.com - **Pays**: Tallinn, Estonie - **Entreprise fondée en**: 2016 ## Contexte commercial - **À partir de**: 59,00 $US - **Type de licence**: (Version gratuite disponible) (Essai gratuit) - **Public cible**: Auto-entrepreneur, 2–10, 11–50, 51–200, 201–500 - **Déploiement et plateformes**: Cloud, SaaS, web, Android (mobile), iPhone (mobile) - **Langues**: anglais - **Pays disponibles**: Afghanistan, Afrique du Sud, Albanie, Algérie, Allemagne, Andorre, Angola, Anguilla, Antigua-et-Barbuda, Arabie saoudite, Argentine, Arménie, Aruba, Australie, Autriche, Azerbaïdjan, Bahamas, Bahreïn, Bangladesh, Barbade et 208 de plus ## Fonctionnalités - Gestion de l'expérience invité - Gestion des biens - Gestion des calendriers - Gestion des canaux - Gestion des contacts - Gestion des employés - Gestion des réservations - Gestion des taux - Gestion des tâches ménagères - Intégration GDS et OTA - Logiciels d'expérience client - Rapports et analyses - Rapports et statistiques - Third-Party Integrations - Traitement des paiements ## Intégrations (13 au total) - August - Autohost - DACK - DPGO - Mailchimp - PriceLabs - Rategenie - RemoteLock - ResortCleaning - StayFi - Turno - Vrbo - Wheelhouse ## Ressources d'aide - Service client/e-mail - FAQ/forums - Base de connaissances - Support 24/7 (réponse directe) - Chat ## Category - [Logiciels de location saisonnière](https://www.capterra.lu/directory/30616/vacation-rental/software) ## Catégories connexes - [Logiciels de location saisonnière](https://www.capterra.lu/directory/30616/vacation-rental/software) - [Logiciels de gestion hôtelière](https://www.capterra.lu/directory/20031/hospitality-property-management/software) ## Logiciels similaires 1. [Hostaway](https://www.capterra.lu/software/152433/hostaway) — 4.8/5 (1577 reviews) 2. [Guesty](https://www.capterra.lu/software/159377/guesty) — 4.4/5 (480 reviews) 3. [Lodgify](https://www.capterra.lu/software/131924/lodgify) — 4.5/5 (1311 reviews) 4. [Breezeway](https://www.capterra.lu/software/186514/breezeway) — 4.6/5 (195 reviews) 5. [Guesty Lite](https://www.capterra.lu/software/169863/your-porter-app) — 4.7/5 (547 reviews) ## Avis ### "Can't recommend Hospitable enough - ideal for most small to medium size STR operators" — 5.0/5 > **Daniel** | *20 août 2025* | Hôtellerie | Taux de recommandation : 10.0/10 > > **Avantages**: Extremely intuitive for someone not technically savvy and functionality and reliability are top notch. It is great software both via the app and the website. Customer service is excellent and rarely needed. > > **Inconvénients**: I've had very few complaints and can't think of anything overarching to warn someone about. I guess part of its ease of use is that it focuses on the most needed functionality for someone operating a property, but doesn't necessarily give you all the bells and whistles that more expensive software might offer. > > They've turned me into a very loyal customer. It is extremely reliable and makes operating our short term rentals so much easier than it would otherwise be. Price point is very fair. ----- ### "Phenomenal - I have tried it all - finally a company that deserves 5 stars in so many ways" — 5.0/5 > **Jonathan** | *24 janvier 2020* | Logiciels | Taux de recommandation : 10.0/10 > > **Avantages**: - $7/listing - No setup costs - Enabled automation of 90% of my communications - I can review communications that are scheduled automatically BEFORE they go out - They don't want a percentage of my COMPANY to provide a killer service ( no % of sales model ) - They are under priced and over deliver - They under sell and overdeliver I have tried SO many tools\!\! Guesty and Tokeet were so glitchy they cost me money to try to setup. Guesty wanted $1000 just to set me up AND a PERCENTAGE OF MY COMPANY ( % of gross sales ) STAY AWAY from any company like that\! Wheelhouse automated my prices, for a PERCENTAGE OF MY COMPANY - meh. Guesty promised to scale my ads and failed miserably. Tokeet's chat feature was garbage, but import/export listing feature was awesome. In the end, you can only hook up one channel manager to your airbnb account, so if your like me, you have got to decide on one at a time. I have tried 8 and reviewed 50-60... and Im done looking. SmartBNB delivered in almost every way I could have wanted. - Dirt cheap for what you get - Perfect communications channel w guests ( I am super picky ) - Seamless automated messages WITH THE ABILITY TO REVIEW THEM BEFORE THEY GO OUT - Bad Review strategies and are automated, rational, and effective - Almost instant, and intelligent customer service - Killer Documentation that actually trains you and almost never confuses you - Phenomenal - like off the charts phenomenal customer service tools. > > **Inconvénients**: - The calendar viewing is weak. Its fine because you can just use Airbnbs... but to improve it guys: clicking to go to the next month? Really? You cant scroll to Jan 15th to feb 15th? Fix that. Make it scroll like airbnbs please immediately. I don't touch that, but again, its not really a point against the company because you don't actually need to use it, I can get everything from the airbnb cal with info imported via Ical from the other sites. > > This company solved most of my problems I was looking to solve by looking for a channel manager. I had created 150k/year of sales from just airbnb in just a year and new I needed to scale my biz, but I also knew I would not be able to handle more administrative work without finding a way to delegate and automate more fully. I knew I needed to scale to different marketplaces, VRBO, then flipkey, then booking.com... but knew I needed an integrative software to manage that process. I hunted and hunted, I reviewed 50 or 60 tools, pricing structures, features, claims, I tried 20 free trials, I actually set up 8 different tools, until I finally tried this one. While every other tool had a fundamental problem - profoundly over charging, taking a % of your company ( % of sales ), broken essential features like chat features ( tokeet ), broken import/export/linked listing features ( guesty )... this one didnt. Superhost tools was an exception - solid little tool for what it does, but SmartBNB does the same stuff - BETTER... specifically superhost tools automates communication - which is sometimes profoundly out of context but better then nothing, and smartBNB enables review of scheduled messages, which lets you edit them to fit to context. It literally does almost EVERYTHING I could have wanted, but BETTER. While the calendar feature needs a simple fix ( scrolling is the only workable means for that for ease of use like Airbnb ) - THIS is the app to set up and follow. ----- ### "Lack of Customer Service Overshadows the Product" — 1.0/5 > **Utilisateur vérifié** | *2 janvier 2026* | Marketing et publicité | Taux de recommandation : 0.0/10 > > **Avantages**: The automation tools help streamline guest communication and reduce repetitive manual tasks for managing vacation rentals. However, similar automation features are available on other platforms as well. > > **Inconvénients**: Customer service and billing flexibility. A same-day payment issue caused by a card change was resolved within approximately one hour, yet resulted in permanent loss of a legacy rate with no discretion or escalation path offered. The support ticket was later closed due to a holiday without resolution. > > The product itself is functional and does what it’s designed to do, but my overall experience was negatively impacted by how a billing issue was handled. A same-day payment problem caused by a card change was corrected within an hour, yet resulted in permanent loss of a legacy rate with no discretion or escalation offered. The ticket was closed during a holiday without resolution. While the software works, the lack of customer service flexibility and retention focus makes it difficult to recommend. ----- ### "Good entry level PMS" — 5.0/5 > **Julian** | *27 avril 2026* | Immobilier | Taux de recommandation : 5.0/10 > > **Avantages**: Good value for money PMS - Did the basic channel manager functions that we needed at the time(Combined inbox, channel sync.) > > **Inconvénients**: I don't like the name\! When I used it it was called SmartBNB - I also don't know how it's developed with integrations with other OTA's. ----- ### "Easy to use, good value, but lacks a few features" — 5.0/5 > **Danny** | *24 juillet 2025* | Hôtellerie | Taux de recommandation : 9.0/10 > > **Avantages**: Hospitable is extremely easy to learn. It only took me a few days to get the hang of it. Also the cost is only about $50 per month. So it was good value. They also have good phone support. > > **Inconvénients**: The biggest issue with using hospitable is that they don't have as many features and integrations as of the larger companies. But if you're only managing if you properties it's probably fine. > > My overall experience with hospitable good. The only reason I changed to use a different PMS was because we are a growing property management company and needed more features to support that. I would recommend them to anyone self managing or someone that has a few properties. ----- Page : 1/7\ Suivant: [Page suivante](https://www.capterra.lu/software/189280/smartbnb?page=2) ## Liens - [Afficher sur Capterra](https://www.capterra.lu/software/189280/smartbnb) ## Cette page est disponible dans les langues suivantes. | Langue | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pt | | | pt-PT | | | sv | | ----- ## Données structurées