---
description: Infor HMS : qu'en pensent les utilisateurs ? Lisez les avis clients sur Infor HMS, consultez les prix, tarifs, abonnements et découvrez ses fonctionnalités grâce à Capterra Luxembourg.
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title: Infor HMS - Avis, notes, prix et abonnements - Capterra Luxembourg 2026
---

Breadcrumb: [Accueil](/) > [Logiciels de gestion hôtelière](/directory/20031/hospitality-property-management/software) > [Infor HMS](/software/191402/infor-hms)

# Infor HMS

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> Solution PMS basée sur le cloud offrant la flexibilité, la sécurité et l'efficacité nécessaires pour garantir une expérience client exceptionnelle.
> 
> Conclusion : 6 utilisateurs lui ont donné la note de **3.3/5**. Figure au meilleur classement pour **Probabilité de recommander le produit**.

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## Présentation

### Qui utilise Infor HMS ?

Infor fournit des solutions cloud spécifiques au secteur pour les grands hôtels, centres de villégiature et établissements de jeux dans le domaine de l'hôtellerie, qu'il s'agisse de sites uniques ou de propriétés à plusieurs établissements dans le monde entier.

## Statistiques et notes

| Métrique | Notation | En détail |
| **Note globale** | **3.3/5** | 6 Avis |
| Simplicité | 3.5/5 | D'après l'ensemble des avis |
| Support client | 2.7/5 | D'après l'ensemble des avis |
| Rapport qualité-prix | 3.0/5 | D'après l'ensemble des avis |
|  Fonctionnalités | 3.3/5 | D'après l'ensemble des avis |
| Pourcentage de recommandation | 70% | (7/10 Probabilité de recommander le produit) |

## À propos de l'éditeur

- **Société**: Infor
- **Fondé**: 2014

## Contexte commercial

- **À partir de**: 15,00 $US
- **Public cible**: 2–10, 11–50, 51–200, 201–500, 501–1.000, 1.001–5.000, 5.001–10.000, 10.000+
- **Déploiement et plateformes**: Cloud, SaaS, web, Windows (ordinateur), Windows (sur site), Linux (sur site), Android (mobile), iPhone (mobile), iPad (mobile)
- **Langues**: allemand, anglais, chinois, coréen, espagnol, français, italien, polonais, tchèque
- **Pays disponibles**: Afrique du Sud, Australie, Brésil, Canada, Chine, Corée du Sud, Espagne, Italie, Pologne, Royaume-Uni, Singapour, Taïwan, Tchéquie, États-Unis

##  Fonctionnalités

- Automatisation du marketing
- Booking Management
- Comptabilité
- Facturation
- Gestion de l'expérience invité
- Gestion de la communication
- Gestion de la maintenance
- Gestion des calendriers
- Gestion des employés
- Gestion des taux
- Logiciels d'expérience client
- Notes de réservation
- Point de vente (PDV)
- Rapports et analyses
- Rapports et statistiques
- Réservation en ligne
- Réservations de groupe
- Support client
- Tableau de bord d'activités
- Traitement des paiements

## Ressources d'aide

- Service client/e-mail
- FAQ/forums
- Base de connaissances
- Support téléphonique
- Support 24/7 (réponse directe)
- Chat

## Category

- [Logiciels de gestion hôtelière](https://www.capterra.lu/directory/20031/hospitality-property-management/software)

## Catégories connexes

- [Logiciels de gestion hôtelière](https://www.capterra.lu/directory/20031/hospitality-property-management/software)
- [Logiciels de réservation](https://www.capterra.lu/directory/20032/reservations/software)
- [Logiciels de comptabilité pour gestion des biens](https://www.capterra.lu/directory/32654/property-management-accounting/software)
- [Gestion des propriétés commerciales](https://www.capterra.lu/directory/32535/commercial-property-management/software)
- [Logiciels pour motels](https://www.capterra.lu/directory/32584/motel/software)

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4. [RMS](https://www.capterra.lu/software/208061/rms-cloud) — 4.4/5 (412 reviews)
5. [GuestTracker](https://www.capterra.lu/software/1007390/guesttracker) — 4.5/5 (12 reviews)

## Avis

### "True Cloud PMS" — 5.0/5

> **Utilisateur vérifié** | *3 octobre 2018* | Hôtellerie | Taux de recommandation : 9.0/10
> 
> **Avantages**: Infor HMS is a progress PMS solution, where new enhancements are released every quarter. Initially, our experience's were not great in 2016, as HMS was somewhat lacking in features. In 2018, we have integrated practically all our system's in Infor HMS, delivering best in Class functionality. 

Paperless check-in via IPad is the best product out there.
Housekeeping Mobility, saves your business 12 thousand a year, as its included FOC\!
New check-in app allow's you to provide VIP Check-in Expierence like no other\!
> 
> **Inconvénients**: The new enhancement's do come in wave's, and mandatory. Takeup of new changes can be quite challenging to some.

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### "Satisfaction with INFOR HMS" — 5.0/5

> **Scott** | *12 mai 2021* | Hôtellerie | Taux de recommandation : 10.0/10
> 
> **Avantages**: The reports that are available are extremally helpful.  Training time with new employees has been greatly reduced.   This is the third PMS that we have had and by far the best.  Functionality and ease of use is amazing.
> 
> **Inconvénients**: The lack of a Defense Travel Service Module.   It would be very helpful if we could message all in our system via e-mail.  We have new challenge that will affect all our out of state travelers.   The lack of rental car availability in Alaska will no doubt have an adverse impact on the majority of our customers.  Being able to send a PSA to all our inbound guest through INFOR would be very helpful.
> 
> Overall, we are very happy with the INFOR HMS.  The onsite training was top notch, the functionality and ease of use is amazing, and the reports that are available give us the ability to forecast and adjust as needed to maximize profitability.

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### "Terrible\!" — 1.0/5

> **Xin** | *23 avril 2022* | Hôtellerie | Taux de recommandation : 0.0/10
> 
> **Avantages**: Nothing. This system single handling destroyed the hotel's staff morale. Only feature that is better is remote friendly, meaning you can log in at home and use it since it is web-based.
> 
> **Inconvénients**: Everything. Our hotel "upgraded" our system from OPERA to Infor HMS. After 3 months of using Infor HMS, clearly OPERA is way more advance in their program. Infor HMS can improve on their billing screen, room assignment, finding guest reservations past/future, everything you can think of as it is NOT USER FREINDLY, you have to take multiple steps to do a single thing. It's basically an EXCEL Sheet someone created from their mother's basement.

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### "User Friendly\!" — 4.0/5

> **Abigail** | *11 février 2020* | Hôtellerie | Taux de recommandation : 6.0/10
> 
> **Avantages**: HMS is incredibly user-friendly. It is easy to navigate using the drop down menus, and its bright, bold pages make it easy to read. Everything is fairly straight forward.
> 
> **Inconvénients**: I do not like the customer support options; often feels like phone tag and representatives can be hard to understand. HMS would also slow down somewhat regularly, causing a negative impact when we made reservations or checked people in, as we would be waiting a while for things to load.
> 
> I think its user friendly, but could use some change in its customer support features.

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### "HMS uploaded new features. Not too crazy about it." — 3.0/5

> **Marianna** | *12 février 2018* | Hôtellerie | Taux de recommandation : 8.0/10
> 
> **Avantages**: The drop menus are self explanatory. Functionality is easy to work the program . Easy to log into the system from different windows.
> 
> **Inconvénients**: Not crazy about printing or separate folios. The screen does not show what you want to immediately print. And there is a long pause when printing.
> 
> It is easy system as opposed to other programs I have worked on. Also I can log into program from home, or other window options.

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## Liens

- [Afficher sur Capterra](https://www.capterra.lu/software/191402/infor-hms)

## Cette page est disponible dans les langues suivantes.

| Langue | URL |
| en | <https://www.capterra.com/p/251669/Infor-HMS/> |
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| en-AU | <https://www.capterra.com.au/software/191402/infor-hms> |
| en-CA | <https://www.capterra.ca/software/191402/infor-hms> |
| en-GB | <https://www.capterra.co.uk/software/191402/infor-hms> |
| en-IE | <https://www.capterra.ie/software/191402/infor-hms> |
| en-IL | <https://www.capterra.co.il/software/191402/infor-hms> |
| en-IN | <https://www.capterra.in/software/191402/infor-hms> |
| en-NZ | <https://www.capterra.co.nz/software/191402/infor-hms> |
| en-SG | <https://www.capterra.com.sg/software/191402/infor-hms> |
| en-ZA | <https://www.capterra.co.za/software/191402/infor-hms> |
| fr | <https://www.capterra.fr/software/191402/infor-hms> |
| fr-BE | <https://fr.capterra.be/software/191402/infor-hms> |
| fr-CA | <https://fr.capterra.ca/software/191402/infor-hms> |
| fr-LU | <https://www.capterra.lu/software/191402/infor-hms> |

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