--- description: Capacity : qu'en pensent les utilisateurs ? Lisez les avis clients sur Capacity, consultez les prix, tarifs, abonnements et découvrez ses fonctionnalités grâce à Capterra Luxembourg. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Capacity - Avis, notes, prix et abonnements - Capterra Luxembourg 2026 --- Breadcrumb: [Accueil](/) > [Logiciels d'intelligence artificielle](/directory/30938/artificial-intelligence/software) > [Capacity](/software/192480/capacity) # Capacity Canonical: https://www.capterra.lu/software/192480/capacity Page : 1/2\ Suivant: [Page suivante](https://www.capterra.lu/software/192480/capacity?page=2) > Capacity est une plateforme d'automatisation d'assistance sécurisée et issue de l'IA (intelligence artificielle) qui vous aide, vous et votre équipe, à gagner du temps et à travailler plus intelligemment. > > Conclusion : 14 utilisateurs lui ont donné la note de **4.5/5**. Figure au meilleur classement pour **Probabilité de recommander le produit**. ----- ## Présentation ### Qui utilise Capacity ? Capacity dessert plusieurs équipes au sein des entreprises de tous les secteurs. Chaque organisation possède des connaissances dispersées dans les applications, les documents et les personnes de l'équipe. L'outil est là pour transmettre ses connaissances. ## Statistiques et notes | Métrique | Notation | En détail | | **Note globale** | **4.5/5** | 14 Avis | | Simplicité | 4.3/5 | D'après l'ensemble des avis | | Support client | 4.6/5 | D'après l'ensemble des avis | | Rapport qualité-prix | 4.2/5 | D'après l'ensemble des avis | | Fonctionnalités | 4.1/5 | D'après l'ensemble des avis | | Pourcentage de recommandation | 80% | (8/10 Probabilité de recommander le produit) | ## À propos de l'éditeur - **Société**: Capacity - **Pays**: University City, É.-U. - **Fondé**: 2017 ## Contexte commercial - **À partir de**: 25.000,00 $US - **Public cible**: 2–10, 11–50, 51–200, 201–500, 501–1.000, 1.001–5.000, 5.001–10.000, 10.000+ - **Déploiement et plateformes**: Cloud, SaaS, web - **Langues**: anglais - **Pays disponibles**: États-Unis ## Fonctionnalités - Alertes/Notifications - Alerts/Escalation - Analyse des sentiments - Analyse prédictive - Analyse visuelle - Automatisation des processus et flux de travail - Automatisation des processus métiers - Autorisations basées sur les rôles - Catalog Management - Collecte de données multicanal - Communication multicanal - Configuration des workflows - Engagement des clients - Enquêtes et feedback - Fonction de glisser-déposer - Gestion de contenu - Gestion de la base de connaissances - Gestion de la communication - Gestion des billets - Gestion des commentaires - Gestion des commentaires négatifs - Gestion des connaissances - Gestion des e-mails - Gestion des enquêtes et sondages - Gestion des flux de travail - Gestion des formulaires - Gestion des incidents - Gestion des listes d'attente - Gestion des ressources informatiques - Intégration des employés - Logiciels d'expérience client - Logiciels de chatbots - Macros et réponses types - Messagerie instantanée - Mise en forme de texte - Modélisation et conception de processus - Portail libre-service - Rapports et statistiques - Recherche en texte intégral - Recherche/Filtre - Reconnaissance vocale - Routage automatisé - Sans code - Score "health score" - Suivi des plaintes - Suivi et analyse de l'utilisation - Support client - Third-Party Integrations - Visualisation de données - Éditeur graphique de workflow ... et 19 fonctionnalités supplémentaires ## Intégrations (28 au total) - Box - Breeze - Bullhorn ATS & CRM - Cornerstone - Encompass - Freshdesk - Gmail - Google Calendar - Google Drive - Google Maps - HubSpot Marketing Hub - Insperity OrgPlus - Jira - Kit - Marketo Sales Connect ... et 13 intégrations supplémentaires ## Ressources d'aide - Service client/e-mail - FAQ/forums - Base de connaissances - Support téléphonique - Chat ## Category - [Logiciels d'intelligence artificielle](https://www.capterra.lu/directory/30938/artificial-intelligence/software) ## Catégories connexes - [Logiciels d'intelligence artificielle](https://www.capterra.lu/directory/30938/artificial-intelligence/software) - [Service client](https://www.capterra.lu/directory/22/customer-service/software) - [Logiciels helpdesk](https://www.capterra.lu/directory/30008/help-desk/software) - [Logiciels BPM (Business Process Management)](https://www.capterra.lu/directory/30010/business-process-management/software) - [Gestion des flux de travail](https://www.capterra.lu/directory/30091/workflow-management/software) ## Logiciels similaires 1. [Zendesk Suite](https://www.capterra.lu/software/164283/zendesk) — 4.4/5 (4072 reviews) 2. [LiveAgent](https://www.capterra.lu/software/102188/liveagent) — 4.7/5 (1753 reviews) 3. [Bitrix24](https://www.capterra.lu/software/113540/bitrix24) — 4.2/5 (984 reviews) 4. [Hiver](https://www.capterra.lu/software/142975/hiver) — 4.7/5 (146 reviews) 5. [TeamSupport](https://www.capterra.lu/software/87908/teamsupport) — 4.5/5 (848 reviews) ## Avis ### "Capacity’s Knowledge Management Solution" — 5.0/5 > **Sherea** | *14 novembre 2019* | Gestion d'organisme à but non lucratif | Taux de recommandation : 10.0/10 > > **Avantages**: The Capacity team has been wonderful. The customer support team is always responsive and helpful. We are thrilled to offer 24/7 support to customers and potential customers, and they can get the answers they need at their fingertips. > > **Inconvénients**: We would like to offer live chat to our customers who need additional support. We talked to the Capacity team, and this feature is rolling out soon. > > We are very happy with Capacity’s Knowledge Management Solution. When we recognized that our team was fielding the same questions repeatedly, we knew we needed to implement a solution to field and resolve the never-ending cavalcade of questions about available courses, sponsorship opportunities, or enrollment requirements. We are now able to rely on Capacity to provide the right answers to our customers and potential customers. Our leadership can now focus their attention on long-term goals of our organization. ----- ### "Valuable Time Saver" — 5.0/5 > **Alyssa** | *18 novembre 2019* | Immobilier | Taux de recommandation : 10.0/10 > > **Avantages**: 1) There is not a limit to enter different phrases for a dialogue. Ex.: "John's Favorite Pen" is the dialogue, but I might say one day "What is John's Favorite Pen". Capacity allows you to enter and connect different phrases for one dialogue. 2) When entering in a dialogue, you can hyperlink which comes in handy when you cannot remember a link and you need it on the fly. 3) The price point for this product is extremely fair. 4) Customer Support is attentive and more than willing to approve functionality and the end user's experience\! > > **Inconvénients**: 1) None at this time. Please note, this takes a little bit of time to set up in order to get the most out of this product. Trust me it is worth the 30 - 60 min. doing so. You can also work with customer support to use their Excel template to enter in all of the information and then toss it into Capacity in order to save time creating a new dialogue one by one. > > Fantastic and quick which is just the way I like to operate. ----- ### "Great concept but needed more work before release" — 3.0/5 > **Kirsten** | *11 mai 2020* | Assurance | Taux de recommandation : 2.0/10 > > **Avantages**: The integration was fairly easy with our website. After several months of fine tuning, the program was able to begin learning some of the questions customers asked. > > **Inconvénients**: We asked for a live chat feature for a year before it was offered. Our previous rep with the company was poor at communicating. We never were able to get the After the Login feature available through our website. ----- ### "Capacity: An AI-powered team collaboration software with intuitive features" — 5.0/5 > **Utilisateur vérifié** | *4 avril 2023* | Marketing et publicité | Taux de recommandation : 9.0/10 > > **Avantages**: AI-powered virtual assistant: Capacity's AI-powered virtual assistant can help teams automate tasks, manage projects, and provide contextual responses to queries, increasing team productivity and efficiency.Intuitive features: The software has an intuitive and easy-to-use interface, allowing teams to collaborate efficiently and effectively.Seamless integrations: Capacity integrates with other popular software platforms, such as Slack and Microsoft Teams, making it easy to incorporate into existing workflows.Advanced reporting and analytics: The platform provides detailed reporting and analytics, allowing teams to monitor their productivity and measure their success. > > **Inconvénients**: Limited customization options: While Capacity offers some customization options, it may not provide enough flexibility for some businesses' specific needs.Limited team management features: Capacity may not provide enough features to manage teams effectively, such as task assignment, time tracking, and performance monitoring.Limited pricing options: Capacity's pricing may be limiting for smaller businesses or teams with limited budgets.Limited support options: The platform's support options may be limited or costly, making it difficult for some teams to get help when needed. > > Overall, Capacity is an AI-powered team collaboration software platform that offers intuitive features for teams looking to improve their productivity and efficiency. While there are some limitations, such as limited customization and team management features, the platform's AI-powered virtual assistant, seamless integrations, and advanced reporting and analytics make it a valuable tool for businesses of all sizes. However, the platform's limited pricing options and support options may make it less accessible to some teams. ----- ### "You'll never have to answer a question twice. Use Capacity - a great AI platform" — 5.0/5 > **Jake** | *14 novembre 2019* | Hôpitaux et soins de santé | Taux de recommandation : 10.0/10 > > **Avantages**: Our team appreciates how Capacity is a more customizable chatbot with natural language processing, so you can focus on answering each question once. Many departments (Reception, Billing, Admin, Leadership, HR, Payroll) are asked multiple questions each day, so it's helpful to store, organize, and access that knowledge with Capacity. > > **Inconvénients**: Of course, like any knowledge platform, you need to take some time for the initial set up and ongoing improvements. That applies to any AI platform or chatbot. To Capacity's credit, they continue to improve the user-interface and add new functionality both for users and admins. > > With our growth, we need partners that help us scale. Capacity is a great partner for that growth. ----- Page : 1/2\ Suivant: [Page suivante](https://www.capterra.lu/software/192480/capacity?page=2) ## Liens - [Afficher sur Capterra](https://www.capterra.lu/software/192480/capacity) ## Cette page est disponible dans les langues suivantes. | Langue | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Données structurées