--- description: Refiner : qu'en pensent les utilisateurs ? Lisez les avis clients sur Refiner, consultez les prix, tarifs, abonnements et découvrez ses fonctionnalités grâce à Capterra Luxembourg. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Refiner - Avis, notes, prix et abonnements - Capterra Luxembourg 2026 --- Breadcrumb: [Accueil](/) > [Logiciels d'expérience client](/directory/30671/customer-experience/software) > [Refiner](/software/192855/refiner) # Refiner Canonical: https://www.capterra.lu/software/192855/refiner Page : 1/2\ Suivant: [Page suivante](https://www.capterra.lu/software/192855/refiner?page=2) > Refiner est un outil de sondage client conçu pour les sites SaaS, e-commerce et d'adhésion en pleine croissance. > > Conclusion : 8 utilisateurs lui ont donné la note de **4.6/5**. Figure au meilleur classement pour **Probabilité de recommander le produit**. ----- ## Présentation ### Qui utilise Refiner ? Refiner est un outil d'opinion des utilisateurs et de sondage client conçu pour les entreprises SaaS B2B axées sur les données. ## Statistiques et notes | Métrique | Notation | En détail | | **Note globale** | **4.6/5** | 8 Avis | | Simplicité | 4.6/5 | D'après l'ensemble des avis | | Support client | 5.0/5 | D'après l'ensemble des avis | | Rapport qualité-prix | 4.8/5 | D'après l'ensemble des avis | | Fonctionnalités | 4.3/5 | D'après l'ensemble des avis | | Pourcentage de recommandation | 90% | (9/10 Probabilité de recommander le produit) | ## À propos de l'éditeur - **Société**: Refiner - **Pays**: Paris, France - **Fondé**: 2019 ## Contexte commercial - **À partir de**: 99,00 $US - **Type de licence**: (Version gratuite disponible) (Essai gratuit) - **Public cible**: Auto-entrepreneur, 2–10, 11–50, 51–200, 201–500, 501–1.000, 1.001–5.000, 5.001–10.000, 10.000+ - **Déploiement et plateformes**: Cloud, SaaS, web - **Langues**: allemand, anglais, espagnol, français, italien, portugais - **Pays disponibles**: Allemagne, Andorre, Argentine, Australie, Autriche, Belgique, Bosnie-Herzégovine, Brésil, Bulgarie, Canada, Chypre, Colombie, Croatie, Danemark, Espagne, Finlande, France, Gibraltar, Grèce, Irlande et 28 de plus ## Fonctionnalités - Analyse des tendances - Analyse visuelle - Bibliothèque de questions - Commentaires anonymes - Distribution multicanal - Division des questions (question branching) - Enquête mobile - Enquêtes et feedback - Formulaires personnalisables - Gestion de l'expérience client - Gestion des commentaires - Gestion des commentaires négatifs - Gestion des enquêtes et sondages - Importation et exportation de données - Logique d'évitement - Modèles personnalisables - Personnalisation des URL - Questions personnalisables - Rapports et analyses - Segmentation - Segmentation de la clientèle - Structure des enquêtes de Net Promoter Score (NPS) - Structure enquêtes CES - Structure enquêtes CSAT - Suivi de l'engagement - Suivi des plaintes - Tableau de bord - Third-Party Integrations - Visualisation de données ## Intégrations (23 au total) - ActiveCampaign - Airtable - Amplitude - Calendly - Close - Customer.io - Dovetail - Drip - Gmail - Google Sheets - Heap - HubSpot CRM - Mailchimp - Make - Mixpanel ... et 8 intégrations supplémentaires ## Ressources d'aide - Service client/e-mail - FAQ/forums - Base de connaissances - Chat ## Category - [Logiciels d'expérience client](https://www.capterra.lu/directory/30671/customer-experience/software) ## Catégories connexes - [Logiciels d'expérience client](https://www.capterra.lu/directory/30671/customer-experience/software) - [Outils de vote en ligne](https://www.capterra.lu/directory/30092/survey/software) - [Logiciels de satisfaction client](https://www.capterra.lu/directory/30541/customer-satisfaction/software) - [Logiciels de NPS (Net Promoter Score)](https://www.capterra.lu/directory/32075/nps/software) ## Logiciels similaires 1. [SurveyMonkey](https://www.capterra.lu/software/32728/surveymonkey) — 4.6/5 (10426 reviews) 2. [Trustpilot](https://www.capterra.lu/software/169618/trustpilot) — 4.5/5 (1202 reviews) 3. [Jotform](https://www.capterra.lu/software/158456/jotform-4-0) — 4.7/5 (2794 reviews) 4. [Broadly](https://www.capterra.lu/software/161326/broadly-reviews) — 4.8/5 (336 reviews) 5. [Typeform](https://www.capterra.lu/software/137289/typeform) — 4.7/5 (945 reviews) ## Avis ### "Super flexible feedback tool for a wide range of uses" — 5.0/5 > **Jonny** | *7 juillet 2020* | Marketing et publicité | Taux de recommandation : 10.0/10 > > **Avantages**: Refiner allows us to run various types of surveys within our product and our websites. We initially started with a quick survey to better understand our users. We then started using it for customer satisfactions surveys and it's generating a constant stream of customer feedback since then. > > **Inconvénients**: There is no option to send surveys by email yet. According to their support this will be added though in the future. > > The app is very intuitive and well designed. Our customers seem to enjoy the widget too with a very high response rate. The support was very good and we are happy customers. ----- ### "Easy-to-use & right-to-the-point tool" — 5.0/5 > **Vitoldas** | *13 novembre 2022* | Génie civil | Taux de recommandation : 10.0/10 > > **Avantages**: Extremely good customer support - fast reaction, personal approach, customer-oriented solutions.Intuitive and effective features without any useless gimmick.Pricing is very accessible. > > **Inconvénients**: We use Refiner only to measure Customer Satisfaction. Can't specify any cons so far. > > Our IT team needed a solution to measure customer satisfaction. We needed an easy-to-use, lightweight and inexpensive tool. Refiner matched these requirements perfectly. On top of that, customer support is outstanding. ----- ### "Could be vastly more improved by tackling little things" — 3.0/5 > **Kevin** | *18 mars 2026* | Immobilier | Taux de recommandation : 5.0/10 > > **Avantages**: It's straight to the point, immediate preview, some flexibility in terms of implementation (with email, dedicated page and more). > > **Inconvénients**: I would've wanted to just copy paste a well done questionnaire (.doc, .xls or even a Google Doc link and Refiner to leverage AI to generate a draft. Copy pasting question, explanation text, etc is cumbersome Translating one text at a time is also the worst at the moment. Generally speaking: lack: 1. flexibility in regards of matrixes 2. lacks numeric fields 3. doesn't connect to slack. Editing questionnaire could be easier:. I worked on a long one 50+ question and there's no way to search for a specific question, no question number i.e. Q1, Q2. UX wise: it's not evident that question can be dragged and dropped. Revealing one should close the other (or be a customisable setting). Accessibility in editing, preview and/or deliverable could be improve > > cumbersome as the devil is in the details as described above. I do wonder why you haven't used Refiner for this survey. ----- ### "A must-have feedback tool for indie developers" — 5.0/5 > **Yusuf** | *14 novembre 2025* | Développement de programmes | Taux de recommandation : 10.0/10 > > **Avantages**: Refiner is incredibly easy to set up and use. As an indie app developer, I appreciate how quickly I could integrate surveys into both my iOS and Android apps—just an API key and I was ready to go. The templates are clean, customizable, and work perfectly inside mobile apps without breaking the UI. Survey delivery rules are also powerful, especially targeting specific user segments or events. Customer support is fast, friendly, and helpful whenever I have a question. > > **Inconvénients**: It would be great to have a few more modern survey templates or design customization options out of the box. Nothing major—everything works very well—but a bit more visual flexibility would make it even better. > > My overall experience has been excellent. I started using Refiner to collect in-app ratings, NPS feedback, and user insights, and it immediately helped me understand why my Google Play ratings were fluctuating. The dashboard is straightforward, the targeting logic is strong, and the insights are actionable. Refiner quickly became an essential part of my app workflow, and I use it across multiple apps now. If you're a solo developer or a small team, it’s one of the easiest ways to gather high-quality user feedback. ----- ### "Amazing to use" — 5.0/5 > **Noy** | *7 août 2025* | Logiciels de construction | Taux de recommandation : 9.0/10 > > **Avantages**: Very value for the money The most I lied about Refiner is very easy to use And the reviews feedbacks was great > > **Inconvénients**: The least I liked about Refiner is the customer support section a little bit slow but beside that everything was great ----- Page : 1/2\ Suivant: [Page suivante](https://www.capterra.lu/software/192855/refiner?page=2) ## Liens - [Afficher sur Capterra](https://www.capterra.lu/software/192855/refiner) ## Cette page est disponible dans les langues suivantes. | Langue | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | nl | | | nl-BE | | | pl | | | pt | | | pt-PT | | | sv | | | tr | | ----- ## Données structurées