--- description: Forethought : qu'en pensent les utilisateurs ? Lisez les avis clients sur Forethought, consultez les prix, tarifs, abonnements et découvrez ses fonctionnalités grâce à Capterra Luxembourg. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Forethought - Avis, notes, prix et abonnements - Capterra Luxembourg 2026 --- Breadcrumb: [Accueil](/) > [Base de connaissances](/directory/32454/knowledge-base/software) > [Forethought](/software/196175/agatha) # Forethought Canonical: https://www.capterra.lu/software/196175/agatha Page : 1/2\ Suivant: [Page suivante](https://www.capterra.lu/software/196175/agatha?page=2) > Résolvez instantanément les cas courants, prévoyez et hiérarchisez les cas d'assistance et aidez les agents d'assistance avec des connaissances pertinentes. > > Conclusion : 11 utilisateurs lui ont donné la note de **4.5/5**. Figure au meilleur classement pour **Probabilité de recommander le produit**. ----- ## Présentation ### Qui utilise Forethought ? Forethought s'adresse aux équipes d'assistance centrées sur le client dans les moyennes et grandes entreprises. Upwork, Lime, Marriot, Carta, Qualtrics, Asana et Acorns figurent parmi ses clients. ## Statistiques et notes | Métrique | Notation | En détail | | **Note globale** | **4.5/5** | 11 Avis | | Simplicité | 4.5/5 | D'après l'ensemble des avis | | Support client | 4.7/5 | D'après l'ensemble des avis | | Rapport qualité-prix | 4.6/5 | D'après l'ensemble des avis | | Fonctionnalités | 4.4/5 | D'après l'ensemble des avis | | Pourcentage de recommandation | 90% | (9/10 Probabilité de recommander le produit) | ## À propos de l'éditeur - **Société**: Forethought Technologies - **Fondé**: 2017 ## Contexte commercial - **Type de licence**: (Essai gratuit) - **Public cible**: 51–200, 201–500, 501–1.000, 1.001–5.000, 5.001–10.000, 10.000+ - **Déploiement et plateformes**: Cloud, SaaS, web - **Langues**: allemand, anglais, arabe, basque, bulgare, catalan, chinois, chinois traditionnel, coréen, croate, danois, espagnol, estonien, finnois, français, galicien, grec, hindi, hongrois, hébreu, indonésien, irlandais, islandais, italien, japonais, kazakh, letton, lituanien, malais, norvégien, néerlandais, polonais, portugais, roumain, russe, serbe, serbe, slovaque, slovène, suédois, tchèque, thaï, turc, ukrainien, vietnamien - **Pays disponibles**: Afrique du Sud, Allemagne, Australie, Belgique, Brésil, Canada, Espagne, Estonie, Finlande, France, Irlande, Israël, Italie, Malaisie, Mexique, Norvège, Nouvelle-Zélande, Pays-Bas, Royaume-Uni, Singapour et 4 de plus ## Fonctionnalités - Aide contextuelle - Analyse des sentiments - Analyse prédictive - Automatisation des processus et flux de travail - Chat et messagerie - Détection de la langue - Développement sans code - Enquêtes et feedback - Gestion de la base de connaissances - Gestion des commentaires - Gestion des flux de travail - Gestion des tickets de support - Importation et exportation de données - Intelligence artificielle et machine learning - Logiciels d'expérience client - Logiciels de chatbots - Outils de collaboration - Prise en charge de plusieurs langues - Rapports et analyses - Rapports et statistiques - Reconnaissance d'intention - Relevé et historique des chats - Routage automatisé - Réponses automatisées - Stratégie de marque personnalisable - Suggestions de requêtes - Support client - Tableau de bord d'activités - Third-Party Integrations - Traitement automatique du langage naturel - Transferts/Routage ## Intégrations (11 au total) - Dialpad - Dialpad Ai Contact Center - HubSpot CRM - HubSpot Service Hub - Kustomer - Salesforce Service Cloud - ServiceNow - ServiceNow IT Service Management - Talkdesk - Zendesk Suite - Zendesk Sunshine ## Ressources d'aide - Service client/e-mail - FAQ/forums - Base de connaissances - Support téléphonique ## Category - [Base de connaissances](https://www.capterra.lu/directory/32454/knowledge-base/software) ## Catégories connexes - [Base de connaissances](https://www.capterra.lu/directory/32454/knowledge-base/software) - [Logiciels d'IA générative](https://www.capterra.lu/directory/34155/generative-ai/software) - [Logiciels d'expérience client](https://www.capterra.lu/directory/30671/customer-experience/software) - [Logiciels helpdesk](https://www.capterra.lu/directory/30008/help-desk/software) - [Outils de chat avec IA](https://www.capterra.lu/directory/31596/conversational-ai-platform/software) ## Logiciels similaires 1. [Zendesk Suite](https://www.capterra.lu/software/164283/zendesk) — 4.4/5 (4072 reviews) 2. [Freshdesk](https://www.capterra.lu/software/124981/freshdesk) — 4.5/5 (3408 reviews) 3. [LiveAgent](https://www.capterra.lu/software/102188/liveagent) — 4.7/5 (1753 reviews) 4. [Milvus](https://www.capterra.lu/software/202528/milvus) — 4.8/5 (298 reviews) 5. [BeyondTrust Remote Support](https://www.capterra.lu/software/86962/bomgar) — 4.6/5 (2009 reviews) ## Avis ### "Forethought is easy to work with\!" — 4.0/5 > **Alex** | *13 mars 2026* | E-learning | Taux de recommandation : 9.0/10 > > **Avantages**: The Forehtought team is easy to engage with. Solve as a support tool meets our business needs. We also gain great value with their spamtriage model and discover insights to pull metrics we need for our business reporting. > > **Inconvénients**: Currently reviewing user sentiment (CSAT) is a very manual process wthout an AI analysis layer to provide us with feedback insights \& actionable items. We also did have to work very closely with Forethought over many months to get to a state where the reporting output/dashboard gave us what we needed for our operations > > Overall very positive and easy to engage with company/team. Happy to work with the FT team. In general they have been a very willing and eager partner to assist us with making iterative improvements to the Solve \& discover insights experience for us to be able to manage and improve our eus business via solve. ----- ### "Forethought's performance is very good" — 5.0/5 > **Fotios** | *4 décembre 2022* | Logiciels | Taux de recommandation : 7.0/10 > > **Avantages**: I like how it automates everything and combines your knowledge base. > > **Inconvénients**: It's not always accurate. The product's AI could use some tweaking. > > Overall, it's a great product and it helps a lot. ----- ### "Forethought is a solid business tool for email deflection" — 4.0/5 > **Celena** | *24 août 2021* | Internet | Taux de recommandation : 7.0/10 > > **Avantages**: Contact deflection rates and configurability to improve quality. > > **Inconvénients**: It takes a lot of work to ensure the model fits business needs. ----- ### "It help businesses to improve their customer service operations." — 4.0/5 > **shivasish** | *9 mars 2023* | Études de marché | Taux de recommandation : 9.0/10 > > **Avantages**: Their main offering is "Agatha Answers," an AI-powered knowledge management platform that uses machine learning and natural language processing to automate customer support. > > **Inconvénients**: Although AI-based solutions like Forethought's Agatha Answers are intended to deliver precise and effective answers to customer inquiries, they might occasionally fall short of a human agent's level of accuracy. > > For companies looking to enhance customer service processes and offer a better customer experience, Forethought's software solutions can be useful resources. Their AI-based technology has the potential to lower costs and boost productivity, which can aid companies in remaining competitive in the current market. ----- ### "Great tool for help desk; I look forward to seeing more updates and features." — 4.0/5 > **Emilie** | *1 septembre 2021* | Impression | Taux de recommandation : 8.0/10 > > **Avantages**: It generates past tickets or articles which are pretty relevant to the page you are on. The ability to preview without having to open a new window entirely and add to a reply with the click of a button is a huge timesaver. There's also a combination of categories from past tickets to articles, which can be helpful, especially as they are organized separately. It's a great add-on where it's easily accessible when needed, but does not take away from ease-of-use on Zendesk overall. > > **Inconvénients**: I noticed that the articles used to include a direct hyperlink when added to a reply, but now just add the content of the article. It would be nice if we could have both features. In addition, it might be fun to see the ability to search within a user's past email history to generate relevant tickets specific to that user as well for any longstanding issues. > > The ability to connect easily with other resources is so helpful\! I'm looking forward to seeing the further developments and especially seeing more what Agatha is capable of. ----- Page : 1/2\ Suivant: [Page suivante](https://www.capterra.lu/software/196175/agatha?page=2) ## Liens - [Afficher sur Capterra](https://www.capterra.lu/software/196175/agatha) ## Cette page est disponible dans les langues suivantes. | Langue | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nb | | | nl | | | nl-BE | | | pt | | | pt-PT | | | sv | | ----- ## Données structurées