---
description: daisee : qu'en pensent les utilisateurs ? Lisez les avis clients sur daisee, consultez les prix, tarifs, abonnements et découvrez ses fonctionnalités grâce à Capterra Luxembourg.
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title: daisee - Avis, notes, prix et abonnements - Capterra Luxembourg 2026
---

Breadcrumb: [Accueil](/) > [Logiciels d'analyse de la parole](/directory/32258/speech-analytics/software) > [daisee](/software/196948/lisa)

# daisee

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> Logiciel d'analyse de la parole et de l'intelligence artificielle pour les call centers permettant une couverture à 100 % avec une notation automatisée de la qualité et de la conformité.
> 
> Conclusion : 11 utilisateurs lui ont donné la note de **4.5/5**. Figure au meilleur classement pour **Probabilité de recommander le produit**.

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## Présentation

### Qui utilise daisee ?

Toute entreprise disposant d'un call center, y compris les entreprises de services financiers, en particulier les compagnies d'assurance, les banques, les recouvrements, la télésanté, les services publics, les télécommunications et les BPO (Business Process Outsourcing) avec des clients des services financiers.

## Statistiques et notes

| Métrique | Notation | En détail |
| **Note globale** | **4.5/5** | 11 Avis |
| Simplicité | 4.4/5 | D'après l'ensemble des avis |
| Support client | 4.7/5 | D'après l'ensemble des avis |
| Rapport qualité-prix | 4.8/5 | D'après l'ensemble des avis |
|  Fonctionnalités | 4.1/5 | D'après l'ensemble des avis |
| Pourcentage de recommandation | 90% | (9/10 Probabilité de recommander le produit) |

## À propos de l'éditeur

- **Société**: daisee
- **Pays**: St.Leonards, Australie
- **Fondé**: 2017

## Contexte commercial

- **À partir de**: 2,00 $US
- **Type de licence**:  (Essai gratuit)
- **Public cible**: 51–200, 201–500, 501–1.000, 1.001–5.000, 5.001–10.000, 10.000+
- **Déploiement et plateformes**: Cloud, SaaS, web
- **Langues**: anglais
- **Pays disponibles**: Australie, Canada, Nouvelle-Zélande, Royaume-Uni, États-Unis

##  Fonctionnalités

- Agrégation et publication de données
- Analyse des sentiments
- Analyse prédictive
- Analyse visuelle
- Automatisation des processus et flux de travail
- Connecteurs de données
- Enquêtes et feedback
- Enregistrement des appels
- Gestion de l'expérience client
- Gestion de la conformité
- Gestion des commentaires
- Gestion des commentaires négatifs
- Mesure des performances
- Notation des risques
- Prise en charge de plusieurs langues
- Rapports et analyses
- Reconnaissance vocale
- Tableau de bord
- Transcription automatique

## Intégrations (18 au total)

- Avaya UCaaS
- Dynamics 365
- Five9
- Genesys Cloud CX
- MiContact Center Business
- MiVoice Business Solution
- Microsoft Azure
- Oracle CPQ
- Salesforce Sales Cloud
- SugarCRM
- Tableau
- Talkdesk
- Twilio
- Vonage Contact Center
- Zendesk Suite

... et 3 intégrations supplémentaires

## Ressources d'aide

- Service client/e-mail
- Support téléphonique

## Category

- [Logiciels d'analyse de la parole](https://www.capterra.lu/directory/32258/speech-analytics/software)

## Catégories connexes

- [Logiciels d'analyse de la parole](https://www.capterra.lu/directory/32258/speech-analytics/software)
- [Gestion des risques](https://www.capterra.lu/directory/30665/risk-management/software)
- [Logiciels d'intelligence artificielle](https://www.capterra.lu/directory/30938/artificial-intelligence/software)
- [Outils de BI](https://www.capterra.lu/directory/23/business-intelligence/software)
- [Extraction de données](https://www.capterra.lu/directory/30619/data-extraction/software)

##  Logiciels similaires

1. [Centralpoint](https://www.capterra.lu/software/161470/centralpoint) — 4.6/5 (9 reviews)
2. [Splunk Enterprise](https://www.capterra.lu/software/94317/splunk) — 4.6/5 (259 reviews)
3. [Rayven](https://www.capterra.lu/software/173908/rayven-industrial-business-intelligence) — 5.0/5 (24 reviews)
4. [inconnect](https://www.capterra.lu/software/164772/omnichannel) — 3.9/5 (19 reviews)
5. [Elastic Stack](https://www.capterra.lu/software/149304/elasticsearch) — 4.6/5 (70 reviews)

## Avis

### "Focused QA Software" — 4.0/5

> **Utilisateur vérifié** | *2 avril 2020* | Marchés boursiers | Taux de recommandation : 10.0/10
> 
> **Avantages**: It's accuracy levels are high.  AI / ML does what it says it will do.
Out of the box deployment, consumption pricing.
> 
> **Inconvénients**: Post call review only. Does not do real time review of calls.
> 
> Overall one of the better products in the local Australian market (have seen them all ).  

Good for SME clients - easily to plus to existing recording infrastructure, excellent flexible pricing.

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### "Great accuracy and wonderful team" — 5.0/5

> **Ramak** | *31 mars 2020* | Marketing et publicité | Taux de recommandation : 10.0/10
> 
> **Avantages**: Daisee was really easy to set up for our customers and provides near real time feedback on 100% of the calls that are going through the contact centre both outbound and inbound. The product is intuitive and easy to navigate. The transcription accuracy is really high and most importantly the AI automation helps our QA teams to work so much more productively.
> 
> **Inconvénients**: More integrations into other software that we use would be really handy.
> 
> I cant imagine operating with Lisa now. With insights that we get from calls, we are able to ensure we pro-actively follow up with calls that need remediation but also provide objective feedback to our agents to help coach them to learn.

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### "Review for Lisa" — 3.0/5

> **Kenneth** | *16 avril 2020* | Télécommunications | Taux de recommandation : 7.0/10
> 
> **Avantages**: The tools is straightforward, easy to navigate, and user-friendly.
> 
> **Inconvénients**: I guess, the dashboard. It plainly shows the scores but there's more data that can be shown. It was still on testing phase so I don't really want to judge. There should also be a way to change Lisa's scoring when re-evaluated by a live QA to update actual scores being presented.
> 
> I can say that it met the standard expectations but can definitely still improve. We believe that we can still enhance what is currently available in LISA which will definitely assist us in making process improvements and decisions.

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### "User friendly & efficient\!" — 4.0/5

> **Natasha** | *21 avril 2020* | Logiciels | Taux de recommandation : 9.0/10
> 
> **Avantages**: The ability to take a quick glance at my teams dashboard has been really useful, as has the dashboard for each individual agent. I have been able to discuss results and identify key areas for coaching within a couple of seconds and then work with the agent to help them improve. The dashboard and call listening functionality is also great for identifying all of the areas where an agent is doing really well so the feedback I am able to provide to my agents is consistently constructive.
> 
> **Inconvénients**: With filters on either side of the screen, it can be a bit tricky to remember which filter does what. It would be useful to have all filters along one side of the screen instead of on the left and right as well as the ability to click next when listening to a call, instead of clicking back on the browser button and manually finding the next call as I tend to lose my place in the list.
> 
> Overall, using Lisa means I can spend less time flicking between platforms to listen to calls or obtain data and I can save and share data with agents as the data presented is both easy to understand and interpret.

-----

### "Althea's Lisa Review" — 5.0/5

> **Althea** | *18 avril 2020* | Services et technologies de l'information | Taux de recommandation : 10.0/10
> 
> **Avantages**: I love that Lisa can analyse the call, transcribe it, flag high risk calls and has the ability to search for key words. This saves the leaders a lot of admin time searching for calls and then having to pick apart the call and note the conduct and compliance. Its amazing\!
> 
> **Inconvénients**: The 2hour window between when the call was completed and when it gets to Lisa. Often i will live call observing and want to track that call down then and there to deliver feedback. I think the delay is a genesys issue though.
> 
> Really enjoying it, i think its great. It really helps me in my coaching sessions with agents and I can show them their own performance through the graphs so they can understand the areas they need to work on.

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## Liens

- [Afficher sur Capterra](https://www.capterra.lu/software/196948/lisa)

## Cette page est disponible dans les langues suivantes.

| Langue | URL |
| en | <https://www.capterra.com/p/196948/Lisa/> |
| en-AE | <https://www.capterra.ae/software/196948/lisa> |
| en-AU | <https://www.capterra.com.au/software/196948/lisa> |
| en-CA | <https://www.capterra.ca/software/196948/lisa> |
| en-GB | <https://www.capterra.co.uk/software/196948/lisa> |
| en-IE | <https://www.capterra.ie/software/196948/lisa> |
| en-IL | <https://www.capterra.co.il/software/196948/lisa> |
| en-IN | <https://www.capterra.in/software/196948/lisa> |
| en-NZ | <https://www.capterra.co.nz/software/196948/lisa> |
| en-SG | <https://www.capterra.com.sg/software/196948/lisa> |
| en-ZA | <https://www.capterra.co.za/software/196948/lisa> |
| fr | <https://www.capterra.fr/software/196948/lisa> |
| fr-BE | <https://fr.capterra.be/software/196948/lisa> |
| fr-CA | <https://fr.capterra.ca/software/196948/lisa> |
| fr-LU | <https://www.capterra.lu/software/196948/lisa> |

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