--- description: SpotOn : qu'en pensent les utilisateurs ? Lisez les avis clients sur SpotOn, consultez les prix, tarifs, abonnements et découvrez ses fonctionnalités grâce à Capterra Luxembourg. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: SpotOn - Avis, notes, prix et abonnements - Capterra Luxembourg 2026 --- Breadcrumb: [Accueil](/) > [Logiciels pour listes d'attente](/directory/31495/waitlist/software) > [SpotOn](/software/197473/spoton-restaurant) # SpotOn Canonical: https://www.capterra.lu/software/197473/spoton-restaurant Page : 1/16\ Suivant: [Page suivante](https://www.capterra.lu/software/197473/spoton-restaurant?page=2) > Le matériel est robuste et fiable, prêt à répondre aux exigences des restaurants, bars, vitrines, boutiques en ligne, etc. > > Conclusion : 370 utilisateurs lui ont donné la note de **4.2/5**. Figure au meilleur classement pour **Probabilité de recommander le produit**. ----- ## Présentation ### Qui utilise SpotOn ? Que vous vendiez en personne, en ligne ou en déplacement, SpotOn facilite l'acceptation rapide et sécurisée des paiements. ## Statistiques et notes | Métrique | Notation | En détail | | **Note globale** | **4.2/5** | 370 Avis | | Simplicité | 4.2/5 | D'après l'ensemble des avis | | Support client | 4.2/5 | D'après l'ensemble des avis | | Rapport qualité-prix | 4.2/5 | D'après l'ensemble des avis | | Fonctionnalités | 4.2/5 | D'après l'ensemble des avis | | Pourcentage de recommandation | 80% | (8/10 Probabilité de recommander le produit) | ## À propos de l'éditeur - **Société**: SpotOn - **Pays**: San Francisco, É.-U. - **Entreprise fondée en**: 2013 ## Contexte commercial - **À partir de**: 99,00 $US - **Type de licence**: (Version gratuite disponible) - **Public cible**: Auto-entrepreneur, 2–10, 11–50, 51–200, 201–500, 501–1.000, 1.001–5.000, 5.001–10.000, 10.000+ - **Déploiement et plateformes**: Cloud, SaaS, web, Mac (ordinateur), Windows (ordinateur), Linux (ordinateur), Chromebook (ordinateur), Android (mobile), iPhone (mobile), iPad (mobile) - **Langues**: anglais - **Pays disponibles**: Mexique, États-Unis ## Fonctionnalités - Alertes/Notifications - Analyse des campagnes - Bar Tab Management - Base de données de clients - Base de données de contacts - Booking Management - Campagnes multiples - Carte de fidélité - Cartes de fidélité - Conformité PCI - Facturation - Gestion de table - Gestion des calendriers - Gestion des campagnes - Gestion des canaux - Gestion des commandes - Gestion des remises - Gestion des rendez-vous - Gestion des reçus - Gestion des récompenses - Gestion des réponses - Gestion des stocks - Importation et exportation de données - Kitchen/Menu Management - Messagerie SMS - Notes de réservation - Notification en cas d'avis émis - Options de paiement multiples - Paiements en ligne - Paiements en personne - Planification des campagnes - Point de vente (PDV) - Rappels - Rapports et analyses - Rapports et statistiques - Réservation en ligne - Réservations de groupe - Saisie de commande - Signature électronique - Suivi de l'engagement - Suivi des commandes - Suivi du statut des listes d'attente - Suivi du temps d'attente - Support client - Surveillance des avis émis - Surveillance des transactions - Traitement des cartes de crédit - Traitement des cartes de crédit et de débit - Traitement des paiements - Écran tactile ... et 29 fonctionnalités supplémentaires ## Intégrations (27 au total) - 7shifts - Apple Pay - Auto Decision Platform - BevSpot Food and Beverage Management - Craftable - DAVO - DolceClock - DoorDash for Merchants - HotSchedules - INControl - MarginEdge - Marqii - PayPal - Paycom - Paycor ... et 12 intégrations supplémentaires ## Ressources d'aide - Service client/e-mail - FAQ/forums - Base de connaissances - Support téléphonique - Support 24/7 (réponse directe) - Chat ## Category - [Logiciels pour listes d'attente](https://www.capterra.lu/directory/31495/waitlist/software) ## Catégories connexes - [Logiciels pour listes d'attente](https://www.capterra.lu/directory/31495/waitlist/software) - [Caisse pour bars](https://www.capterra.lu/directory/30897/bar-pos/software) - [Logiciels de gestion de restaurant](https://www.capterra.lu/directory/20026/restaurant-management/software) - [Logiciels de caisse](https://www.capterra.lu/directory/20052/point-of-sale/software) - [Traitement des paiements](https://www.capterra.lu/directory/30232/payment-processing/software) ## Logiciels similaires 1. [Restroworks](https://www.capterra.lu/software/142877/Restroworks) — 4.9/5 (618 reviews) 2. [Toast POS](https://www.capterra.lu/software/136301/toast-pos) — 4.2/5 (552 reviews) 3. [Lavu](https://www.capterra.lu/software/118828/lavu) — 4.2/5 (259 reviews) 4. [CAKE POS](https://www.capterra.lu/software/143463/cake-pos) — 4.6/5 (522 reviews) 5. [Epos Now](https://www.capterra.lu/software/152638/epos-now) — 3.8/5 (721 reviews) ## Avis ### "SpotOn and Great Customer Service" — 5.0/5 > **Bill** | *16 mai 2025* | Restaurants | Taux de recommandation : 9.0/10 > > **Avantages**: The user interface is ahead of the game when it comes to other POS's. Also, the tech and application support is top notch. It took a bit of getting used to, but once we did, it was a huge improvement over our old system. That and the online ordering capabilities as well as the Doordash Direct functionality make it a win win for us. > > **Inconvénients**: It took a bit of getting used to once we implemented. I'm not sure if it's the fact that we were with our old system for many years prior and we were used to it, but relearning was the hardest part. > > It's been great. I recently had an issue that Client Success Partner \[sensitive content hidden\] helped me out with and exceeded my expectations\! She helped me resolve a transition issue from my old POS and allowed us to close the book on it completely. Very much appreciated\! ----- ### "SpotOn its Amazing\!\!\!" — 5.0/5 > **Gabriela** | *22 août 2025* | Restaurants | Taux de recommandation : 10.0/10 > > **Avantages**: Spoton is a top-tier payment processing and digital marketing company that truly understands the needs of modern businesses. Their platform handles complex menu modifiers seamlessly, making it perfect for restaurants with intricate setups. The customizable reports provide deep insights to drive smarter decisions. Their email marketing and loyalty programs are easy to use and highly effective. Online ordering with built-in discounts adds tremendous value. What really sets Spoton apart is their outstanding customer service—especially from \[sensitive content hidden\], whose expertise and support are second to none. Highly recommended for businesses seeking a powerful, all-in-one solution. > > **Inconvénients**: One area where Spoton could improve is communication with their development team—feature requests or technical issues sometimes take longer than expected to be addressed. Additionally, the offline mode for taking transactions isn't as seamless as it could be, which can be a challenge during internet outages. These issues don’t outweigh the platform’s strengths, but they’re worth noting for businesses with high-volume, always-on operations. > > My overall experience with Spoton has been exceptional. The platform is powerful, intuitive, and tailored to meet the unique needs of complex businesses. With expert support from \[sensitive content hidden\], I always feel confident navigating their tools and growing my business. ----- ### "A Restaurant‑Focused All‑in‑One Platform" — 5.0/5 > **Radha** | *27 avril 2026* | Services juridiques | Taux de recommandation : 10.0/10 > > **Avantages**: What I liked most about SpotOn was its all‑in‑one approach tailored specifically for restaurants. The platform combines POS, online ordering, reservations, marketing, and reporting in a way that feels cohesive and practical for day‑to‑day operations. I especially appreciated how intuitive the system is for staff and how it provides useful insights to help operators better understand sales performance and customer behavior. The restaurant‑first focus made it feel purpose‑built rather than generic. > > **Inconvénients**: What I liked least about SpotOn was that some areas of the platform felt less flexible and more rigid to customize, particularly when tailoring workflows or reports to specific business needs. While the system is generally intuitive, certain features required additional steps or support to configure properly. There were also occasional limitations in reporting depth, which made deeper analysis more challenging for more complex operational needs. > > Overall, my experience with SpotOn was positive and well‑rounded, particularly for restaurant‑focused operations. The platform stands out for its all‑in‑one approach, combining POS, online ordering, marketing, and reporting into a single system that supports day‑to‑day efficiency. I found the interface intuitive for staff, and the restaurant‑specific tools helped streamline operations while providing useful insights into sales and customer behavior. That said, some aspects of the platform felt less flexible when it came to customization and advanced reporting. Certain configurations required additional steps or support, which could slow down implementation for more complex needs. Despite this, SpotOn remains a strong, restaurant‑centric solution that delivers solid functionality and value, especially for businesses looking for an integrated system designed with operators in mind. ----- ### "SPOT ON is the WORST POS SYSTEM" — 1.0/5 > **Kris** | *25 mars 2026* | Produits alimentaires | Taux de recommandation : 0.0/10 > > **Avantages**: I originally purchased this system to replace my existing system. I wanted the cloud based system that wouldn’t fail during power outages and the handhelds were also a bonus. > > **Inconvénients**: It’s really hard to come up with a least favorite when there are so many issues that have gone wrong. I guess I would have to say Spot On’s inability to fix the problems is the biggest problem we have currently > > We purchased the spot on POS system about a two months ago for our restaurant. It has been a total disaster to say the least. The problems started almost immediately when they missed the installation date that we both agreed to. When they did finally install, their technician was an unprofessional buffoon. Upon arrival he disconnected our AV system and our back office system that was supposed to remain running until we could transfer over our gift cards. After unplugging everything, he then determined our wiring wasn’t sufficient for the new system. Mind you this is a few hours before we need to open for the day. Once he finally figured out the wiring was fine, he installed the system. 4 terminals and 8 handhelds along with several printers. Once the system was turned on, we noticed there were many missing items, buttons, categories, etc. all of which had been worked on and discussed in several zoom programming meetings. Now the fun starts. Prices are wrong, discounts are added instead of subtracted, gratuity can’t be added, printers malfunction, systems lose connectivity to the internet, handhelds don’t work, back up cell service fails, tickets won’t print to the kitchen, the list continues. The next day brought a fresh new set of challenges, including categories disappearing and previous day programming corrections being erased. As I sit here a month after system start up, problems still persist. All I can do is warn anyone thinking about purchasing this system regrets. We are still having problems with the system, accurate reporting, credit card processing and their ability to fix many of the problems with the system. ----- ### "Review from Cary" — 4.0/5 > **Cary** | *31 décembre 2025* | Restaurants | Taux de recommandation : 8.0/10 > > **Avantages**: Customer Service from \[sensitive content hidden\] and Sales Representative \[sensitive content hidden\]. Cellular backup works well on handhelds. > > **Inconvénients**: Reports, Contest setup poor, Enterprise Reporting, flexibility of moving certain items on ticket command screens, handheld connectivity issues > > Overall I would say average except for Customer Service. It is great. Terminals don't hold cellular as well as handhelds. ----- Page : 1/16\ Suivant: [Page suivante](https://www.capterra.lu/software/197473/spoton-restaurant?page=2) ## Liens - [Afficher sur Capterra](https://www.capterra.lu/software/197473/spoton-restaurant) ## Cette page est disponible dans les langues suivantes. | Langue | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | ja | | ----- ## Données structurées