---
description: Observe.AI : qu'en pensent les utilisateurs ? Lisez les avis clients sur Observe.AI, consultez les prix, tarifs, abonnements et découvrez ses fonctionnalités grâce à Capterra Luxembourg.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Observe.AI - Avis, notes, prix et abonnements - Capterra Luxembourg 2026
---

Breadcrumb: [Accueil](/) > [Logiciels de centre d'appel](/directory/30007/call-center/software) > [Observe.AI](/software/197952/observe-ai)

# Observe.AI

Canonical: https://www.capterra.lu/software/197952/observe-ai

> Observe.AI est une plateforme d'activation des agents optimisée par IA. Évaluez 100 % des appels vocaux, analysez les performances et personnalisez le coaching des agents.
> 
> Conclusion : 3 utilisateurs lui ont donné la note de **4.3/5**. Figure au meilleur classement pour **Probabilité de recommander le produit**.

-----

## Présentation

### Qui utilise Observe.AI ?

Recouvrement, BPO (Business Process Outsourcing), finances, assurance, voyages et hôtellerie, commerce de détail et soins de santé grand public.

## Statistiques et notes

| Métrique | Notation | En détail |
| **Note globale** | **4.3/5** | 3 Avis |
| Simplicité | 4.0/5 | D'après l'ensemble des avis |
| Support client | 4.0/5 | D'après l'ensemble des avis |
| Rapport qualité-prix | 4.5/5 | D'après l'ensemble des avis |
|  Fonctionnalités | 3.7/5 | D'après l'ensemble des avis |
| Pourcentage de recommandation | 80% | (8/10 Probabilité de recommander le produit) |

## À propos de l'éditeur

- **Société**: Observe.AI
- **Fondé**: 2017

## Contexte commercial

- **Public cible**: 51–200, 201–500, 501–1.000, 1.001–5.000, 5.001–10.000, 10.000+
- **Déploiement et plateformes**: Cloud, SaaS, web
- **Langues**: anglais
- **Pays disponibles**: États-Unis

##  Fonctionnalités

- Analyse des sentiments
- Enregistrement des appels
- Gestion de l'expérience client
- Gestion des commentaires
- Rapports et analyses
- Suivi des appels
- Third-Party Integrations
- Transcription automatique

## Intégrations (17 au total)

- 3CLogic
- 8x8 Contact Center
- Aircall
- Avaya UCaaS
- CallRail
- CxEngage
- Five9
- GENESYS
- Gladly
- LiveVox
- RingCentral Engage Voice
- Talkdesk
- Twilio
- UJET
- VICIdial

... et 2 intégrations supplémentaires

## Ressources d'aide

- Service client/e-mail
- Base de connaissances
- Support téléphonique

## Category

- [Logiciels de centre d'appel](https://www.capterra.lu/directory/30007/call-center/software)

## Catégories connexes

- [Logiciels de centre d'appel](https://www.capterra.lu/directory/30007/call-center/software)
- [Logiciels d'analyse de la parole](https://www.capterra.lu/directory/32258/speech-analytics/software)
- [Logiciels de contact client](https://www.capterra.lu/directory/32035/contact-center/software)
- [Logiciels d'assurance qualité pour centre de contact](https://www.capterra.lu/directory/33415/contact-center-quality-assurance/software)
- [Logiciels d'expérience client](https://www.capterra.lu/directory/30671/customer-experience/software)

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2. [CallMiner Eureka](https://www.capterra.lu/software/130323/eureka) — 4.6/5 (5 reviews)
3. [Calabrio ONE](https://www.capterra.lu/software/110588/calabrio-one-suite) — 4.5/5 (263 reviews)
4. [LiveAgent](https://www.capterra.lu/software/102188/liveagent) — 4.7/5 (1753 reviews)
5. [Genesys Cloud CX](https://www.capterra.lu/software/21409/genesys-cloud) — 4.3/5 (262 reviews)

## Avis

### "It's That Good" — 5.0/5

> **Utilisateur vérifié** | *14 février 2021* | Télécommunications | Taux de recommandation : 10.0/10
> 
> **Avantages**: The speech analytics and capturing moments is truly game-changing. It's incredibly easy to set up and start using. The speech analytics is very accurate. If you use it correctly, this will pay for its self easily. Now that they have QM to grade agent calls it's even better. There reporting and analysis around call grading is also great for a newly released feature.
> 
> **Inconvénients**: Reporting leaves a lot to be desired. There are really only single value charts and they don't display any comparisons. This makes it difficult to see trends with your calls. They also only support English and Spanish at this time.
> 
> Overall this is a great product and they are headed in the right direction. They still need to improve reporting and language support but they do a great job and making sure when they do release new products and features they do the right way.

-----

### "Great Product" — 4.0/5

> **Utilisateur vérifié** | *23 février 2021* | Logiciels | Taux de recommandation : 7.0/10
> 
> **Avantages**: I like how automated it is. I will score my calls with pre-defined moments and attributes I am looking for.
> 
> **Inconvénients**: It is more pricey than other tools, and support is sometimes lacking.
> 
> Overall it is user-friendly, and integrates seamlessly.

-----

### "Observe AI Needs More Work" — 4.0/5

> **Renae** | *28 octobre 2021* | Télécommunications | Taux de recommandation : 6.0/10
> 
> **Avantages**: I like that its easy to find a call in it and provide coaching to an agent. I like that there are different ways to search for information within the application and also how its easy to follow along with the audio recording in the same application versus having to pull it from elsewhere.
> 
> **Inconvénients**: I dont like that the speech portion doesnt match the audio being said at all. I feel this needs to be improved as well as the moments terminology, i wish it was more user friendly and easier to understand on how it applies to a call.
> 
> Im not fond of it but i feel with improvements on the main issues listed above it can be useful.

## Liens

- [Afficher sur Capterra](https://www.capterra.lu/software/197952/observe-ai)

## Cette page est disponible dans les langues suivantes.

| Langue | URL |
| en | <https://www.capterra.com/p/197952/Observe-AI/> |
| en-AE | <https://www.capterra.ae/software/197952/observe-ai> |
| en-AU | <https://www.capterra.com.au/software/197952/observe-ai> |
| en-CA | <https://www.capterra.ca/software/197952/observe-ai> |
| en-GB | <https://www.capterra.co.uk/software/197952/observe-ai> |
| en-IE | <https://www.capterra.ie/software/197952/observe-ai> |
| en-IL | <https://www.capterra.co.il/software/197952/observe-ai> |
| en-IN | <https://www.capterra.in/software/197952/observe-ai> |
| en-NZ | <https://www.capterra.co.nz/software/197952/observe-ai> |
| en-SG | <https://www.capterra.com.sg/software/197952/observe-ai> |
| en-ZA | <https://www.capterra.co.za/software/197952/observe-ai> |
| fr | <https://www.capterra.fr/software/197952/observe-ai> |
| fr-BE | <https://fr.capterra.be/software/197952/observe-ai> |
| fr-CA | <https://fr.capterra.ca/software/197952/observe-ai> |
| fr-LU | <https://www.capterra.lu/software/197952/observe-ai> |

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