--- description: Librestream Onsight : qu'en pensent les utilisateurs ? Lisez les avis clients sur Librestream Onsight, consultez les prix, tarifs, abonnements et découvrez ses fonctionnalités grâce à Capterra Luxembourg. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Librestream Onsight - Avis, notes, prix et abonnements - Capterra Luxembourg 2026 --- Breadcrumb: [Accueil](/) > [Logiciels de réalité augmentée](/directory/30943/augmented-reality/software) > [Librestream Onsight](/software/200104/onsight) # Librestream Onsight Canonical: https://www.capterra.lu/software/200104/onsight Page : 1/2\ Suivant: [Page suivante](https://www.capterra.lu/software/200104/onsight?page=2) > Assistance avancée à distance pour la gestion des comptes clients dans le secteur industriel, instructions de travail numériques et superposition de données IoT, le tout optimisé pour les environnements à faible bande passante. > > Conclusion : 14 utilisateurs lui ont donné la note de **4.3/5**. Figure au meilleur classement pour **Probabilité de recommander le produit**. ----- ## Présentation ### Qui utilise Librestream Onsight ? Les grandes entreprises du secteur de la fabrication et des équipements industriels, du pétrole et du gaz, des énergies alternatives, des services de test, d'inspection et de certification, ainsi que de l'aérospatial et de la défense. ## Statistiques et notes | Métrique | Notation | En détail | | **Note globale** | **4.3/5** | 14 Avis | | Simplicité | 4.8/5 | D'après l'ensemble des avis | | Support client | 4.6/5 | D'après l'ensemble des avis | | Rapport qualité-prix | 3.9/5 | D'après l'ensemble des avis | | Fonctionnalités | 4.4/5 | D'après l'ensemble des avis | | Pourcentage de recommandation | 90% | (9/10 Probabilité de recommander le produit) | ## À propos de l'éditeur - **Société**: Librestream Technologies - **Fondé**: 2003 ## Contexte commercial - **À partir de**: 100,00 $CA - **Type de licence**: (Essai gratuit) - **Public cible**: 501–1.000, 1.001–5.000, 5.001–10.000, 10.000+ - **Déploiement et plateformes**: Cloud, SaaS, web, Windows (ordinateur), Linux (ordinateur), Windows (sur site), Chromebook (ordinateur), Android (mobile), iPhone (mobile), iPad (mobile) - **Langues**: allemand, anglais, chinois, coréen, espagnol, français, italien, japonais, portugais, russe, suédois - **Pays disponibles**: Afrique du Sud, Albanie, Algérie, Allemagne, Angola, Antigua-et-Barbuda, Arabie saoudite, Argentine, Arménie, Australie, Autriche, Azerbaïdjan, Bahamas, Bahreïn, Bangladesh, Barbade, Belgique, Bermudes, Bhoutan, Biélorussie et 162 de plus ## Fonctionnalités - Accès et contrôle à distance - Accès mobile - Alertes/Notifications - Contrôles/Permissions d'accès - Création de contenu - Enregistrement de session - Fonction de glisser-déposer - Outils de collaboration - Partage d'écran - Partage des fichiers - Rapports et analyses - Real-Time Data - Scan et analyse d'image ## Ressources d'aide - Support 24/7 (réponse directe) - Chat ## Category - [Logiciels de réalité augmentée](https://www.capterra.lu/directory/30943/augmented-reality/software) ## Catégories connexes - [Logiciels de réalité augmentée](https://www.capterra.lu/directory/30943/augmented-reality/software) - [Logiciels d'inspection](https://www.capterra.lu/directory/30117/inspection/software) - [Assistance à distance](https://www.capterra.lu/directory/30928/remote-support/software) ## Logiciels similaires 1. [Onirix Studio](https://www.capterra.lu/software/212360/onirix-studio) — 4.4/5 (12 reviews) 2. [Blitzz](https://www.capterra.lu/software/156773/blitzz) — 4.7/5 (20 reviews) 3. [Help Lightning](https://www.capterra.lu/software/200979/help-lightning) — 5.0/5 (10 reviews) 4. [JigSpace](https://www.capterra.lu/software/203918/jigspace) — 4.8/5 (19 reviews) 5. [Fixzy Assist](https://www.capterra.lu/software/1031069/fixzy-assist) — 4.8/5 (10 reviews) ## Avis ### "Changing Customer Support with Onsight" — 5.0/5 > **Utilisateur vérifié** | *9 juin 2020* | Aviation et industrie aéronautique | Taux de recommandation : 10.0/10 > > **Avantages**: Onsight by Librestream is a very well designed product that is easy to use right out of the box. My colleagues and I have deployed this technology to various locations around the world with good results. When I need a person in the field to use Onsight it is a simple of matter of an email and a phone call to have them up and running. The people in the field that are using Onsight for our organization vary in computer/phone skill level and none of them have had any issues in setting up and running Onsight. The low bandwidth capapbility is an outstanding feature giving us more access to our customer in remote locations. One of the best things is the app is the person field does not have to have another tool to use Onsight. Having said that, the accessories, the Cube and the Hub, are excellent add-ons to the basic Onsight set up. This app is a game changer for supporting our customers in the field as we can communicate real time driving faster repairs returning the customer's equipment back to service sooner. In our work with Onsight we have integrated the Hub with UniWest's EVi, and the Grey Gecko Real Time Inspection tool. > > **Inconvénients**: I really do not have any problems with Onsight or issues with any of the functions. > > Overall I am very pleased with the results our organization has had with using Onsight. The members of the Librestream team work very hard to ensure that the Onsight experience is good every time the app is used. When there are questions they are very prompt in answering. The training staff is always ready to step in and assist when needed. On the occasions that I have met with the team from Librestream I have always come away impressed with their customer focus. ----- ### "Security, flexiblity and forward thinking" — 5.0/5 > **Norman** | *4 mai 2020* | Assurance | Taux de recommandation : 9.0/10 > > **Avantages**: Librestream's application is key for our goal to continually enhance the customer experience. It allows us to interact and collaborate with customers to reach a mutual understanding in a more efficient way. We can control costs by reducing travel while being able to engage with customers sooner and when it is typically more convenient for them. The solution has been developed with security in mind and is very adaptable for the available bandwidth. The Librestream team is committed to helping users succeed and is open to recommendations to make the application work for the user. Excited by their vision of integrating new functionality including potential augmented reality and IoT. > > **Inconvénients**: We use the application almost exclusively to connect with our customers (guests). We send them an invite from which they must download the application, click on a link and then point the device at the item at issue. An ideal solution would be to eliminate the need to download the application. However, we understand that it could reduce security and some underlying data capture. With that in mind, we are not willing to sacrifice for a little more convenience. Another pain point maintaining connection if the customer's device is unable to get a signal. Librestream's application is very adaptable to very low bit rate environments. But when we are unable to collaborate due to low connectivity, we have asked them to explore allowing us to toggle the customer's instance to allow them to record video for future upload. While not possible for us today, I am confident that Librestream's team will make it happen if they are able. > > Our objective in using a virtual collaboration solution was first to improve the customer experience with regard to equipment insurance claims. Soon after claim reporting, we are able to connect with the customer remotely to get a view of the damage and discuss how the coverage can respond. The customer is engaged as they don't have to wait for us to coordinate a visit and they are able to direct us to what they believe is important for us to see. Beyond being part of the process, the customer gets an assessment much sooner allowing them to make informed decisions. Beyond customer experience, using this technology allows us to better control travel costs and to triage damage in the event that we still need to get on-site. ----- ### "Onsight meets our expectations and improves customer satisfaction" — 3.0/5 > **Utilisateur vérifié** | *9 juin 2020* | Compagnies aériennes/Aéronautique | Taux de recommandation : 7.0/10 > > **Avantages**: Onsight is very easy to use and easy to learn. Our technicians use it with our customers without any problem. The features of telestration and document sharing during live video are very useful. This makes it possible to respond very quickly to customer needs. Compatibility with endoscopes and connected glasses is a big added value in our industry. > > **Inconvénients**: There is no difficulty in using the tool, but I think it lacks some features to further improve the user experience. Sharing files in .pdf format is not possible, which can be a problem with some of our documents. It lacks a chat feature, if we just want to exchange quickly, like on a network like Whatsapp or messenger, text information. It is possible to record the session in video format, but the file format is only readable by Onsight, so it cannot be reused outside the application. > > Our overall experience is good. The tool allows us to improve the reactivity of our technicians. To improve the relationship with our customers and their satisfaction by responding quickly and easily to their needs. It saves time for our customers and our technicians. ----- ### "Onsight for Remote Digital Inspections" — 4.0/5 > **Stewart** | *18 juin 2020* | Pétrole et énergies | Taux de recommandation : 8.0/10 > > **Avantages**: There are a couple of areas within the solution which I personally liked. 1. Ease and pace to get this installed. We were up and running within a few days of raising the PO 2. The software offers several unique features above the other applications we considered which lends itself to the higher criticality types of jobs we undertake e.g. ability to take detailed photographs, even on a lower quality line. Ability to annotate on photographs and the ability to share these to all parties on the call. 3. The guest license feature has been invaluable to the way in which we work > > **Inconvénients**: There are a few areas of the solution which hampered us in its use: 1. Restriction of only having 2 people on a call when initiated from a mobile device (phone/tablet) 2. Additional costs for online storage capabilities. If this could be redirected to our own cloud solutions that would really help 3. Some of our end users operate with Macbooks and there is no software available for this > > Overall or experience has been very good. We had a situation recently where an inspection was able to take place at a remote site with social distancing measures put in place. A company nspector and representative from the end-client would be present to witness the testing activities. Although a local inspector could attend, client project representatives were unable to travel to the site, so the Onsight solution was selected so everyone could still virtually attend. ----- ### "Onsight from Librestream performed where it was needed most" — 5.0/5 > **Mark** | *23 mars 2020* | Pétrole et énergies | Taux de recommandation : 10.0/10 > > **Avantages**: The ability for the software to handle low connection speeds was paramount to being able to provide live video for remote expert collaboration. Before I continue, let me clarify my position and use. I took an early retirement from NOV in August 2019 where I evaluated, used, and established the use of this software in Aftermarket and other groups within NOV. I continue to use the software in a consulting role. Okay, as to handling connection speeds or bandwidth. While a service tech may have a great connection close to a WiFi access point, as they move around areas and machinery, there will be less than desirable speeds to the WiFi connection. You want software that can handle those lower speeds without dropping the call. Onsight is excellent at maintaining continuity as those speeds go up an down. For the oil patch, keeping the connection provides a confidence in the rest of the remote support function. This was the top feature for us. Of course, being able to have multiple people on the call and allowing shared audio and video was at the top of the feature list once you could reliably get and keep a connection. Librestream also provided a way to document what was done, as well as an electronic form to allow anyone unfamiliar with a task to step through the task as well. This allowed us to put people in the field that may have had limited experience in some areas, knowing that they had a support team behind them and a set of instructions detailing the work. > > **Inconvénients**: To be honest, there was very little that was a downside. I suppose one feature that would be useful would be to see who had Onsight active if you needed to make a call. We never just called, but set up the remote session prior so that the right people were available, or could be notified to be available. Other than that, there wasn't “least” about it. > > The experience with Librestream in supporting us was excellent. Tech support, to sales support, to overall interaction with the company was all good. We didn't need a lot of any of that, but when we did, they were very responsive. ----- Page : 1/2\ Suivant: [Page suivante](https://www.capterra.lu/software/200104/onsight?page=2) ## Liens - [Afficher sur Capterra](https://www.capterra.lu/software/200104/onsight) ## Cette page est disponible dans les langues suivantes. | Langue | URL | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | ja | | | ko | | | pt | | | pt-PT | | ----- ## Données structurées