---
description: Utilmate : qu'en pensent les utilisateurs ? Lisez les avis clients sur Utilmate, consultez les prix, tarifs, abonnements et découvrez ses fonctionnalités grâce à Capterra Luxembourg.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Utilmate - Avis, notes, prix et abonnements - Capterra Luxembourg 2026
---

Breadcrumb: [Accueil](/) > [Logiciels de facturation récurrente](/directory/30927/recurring-billing/software) > [Utilmate](/software/200113/utilmate)

# Utilmate

Canonical: https://www.capterra.lu/software/200113/utilmate

> Une solution de facturation pour les entreprises de services publics, les réseaux intégrés, les entreprises nécessitant une facturation, des recouvrements et un portail client.
> 
> Conclusion : 4 utilisateurs lui ont donné la note de **4.5/5**. Figure au meilleur classement pour **Probabilité de recommander le produit**.

-----

## Présentation

### Qui utilise Utilmate ?

Une solution de facturation qui permet de gérer les factures, les paiements et les clients pour la facturation des services publics. Une solution de facturation en temps réel et cloud pour les fournisseurs de services de distribution d'eau chaude et d'eau froide, d'électricité, de gaz et d'Internet.

## Statistiques et notes

| Métrique | Notation | En détail |
| **Note globale** | **4.5/5** | 4 Avis |
| Simplicité | 4.8/5 | D'après l'ensemble des avis |
| Support client | 4.8/5 | D'après l'ensemble des avis |
| Rapport qualité-prix | 5.0/5 | D'après l'ensemble des avis |
|  Fonctionnalités | 4.8/5 | D'après l'ensemble des avis |
| Pourcentage de recommandation | 100% | (10/10 Probabilité de recommander le produit) |

## À propos de l'éditeur

- **Société**: Utilmate
- **Fondé**: 2017

## Contexte commercial

- **À partir de**: 0,60 $US
- **Type de licence**:  (Essai gratuit)
- **Public cible**: 2–10, 11–50, 51–200, 201–500, 501–1.000, 1.001–5.000, 5.001–10.000, 10.000+
- **Déploiement et plateformes**: Cloud, SaaS, web
- **Langues**: anglais
- **Pays disponibles**: Australie, Canada, Guernesey, Nouvelle-Zélande, Royaume-Uni, États-Unis

##  Fonctionnalités

- Accès mobile
- Base de données de contacts
- Facturation
- Facturation en fonction de l'utilisation
- Factures personnalisables
- Gestion des clients
- Gestion des ordres de travail
- Gestion des remboursements
- Gestion des taux
- Meter Data Management
- Paiements en ligne
- Payment Collection
- Penalty/Cut-Off Processing
- Portail libre-service
- Rapports et statistiques
- Third-Party Integrations
- Traitement des paiements
- Traitement des paiements ACH

## Intégrations (4 au total)

- GoCardless
- Stripe
- Xero
- Zendesk Suite

## Ressources d'aide

- Service client/e-mail
- Base de connaissances
- Support téléphonique
- Chat

## Category

- [Logiciels de facturation récurrente](https://www.capterra.lu/directory/30927/recurring-billing/software)

## Catégories connexes

- [Logiciels de facturation récurrente](https://www.capterra.lu/directory/30927/recurring-billing/software)
- [Logiciels de gestion pour fournisseurs eau/gaz/électricité](https://www.capterra.lu/directory/30972/utility-management-systems/software)
- [Logiciels de facturation](https://www.capterra.lu/directory/30015/billing-and-invoicing/software)
- [Facturation des fournisseurs eau/gaz/électricité](https://www.capterra.lu/directory/20017/utility-billing/software)

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2. [Dynamics Billing](https://www.capterra.lu/software/81688/dynamics-billing) — 4.6/5 (5 reviews)
3. [TrueContext](https://www.capterra.lu/software/131789/prontoforms-mobile-forms) — 4.6/5 (329 reviews)
4. [Zego](https://www.capterra.lu/software/1012995/zego) — 4.5/5 (81 reviews)
5. [Emvisage](https://www.capterra.lu/software/207576/emvisage-field-workflow-software) — 4.9/5 (13 reviews)

## Avis

### "Easy to use" — 4.0/5

> **Elham** | *27 août 2024* | Équipements publics | Taux de recommandation : 9.0/10
> 
> **Avantages**: Can do majority of the automation. User friendly.
> 
> **Inconvénients**: Templating error is not an easy fix. Some persisting back end issues which no one has an answer to. Few occasions where I got 3 different answers for the same persisting problem.
> 
> Great team. User friendly. Like the reporting style.

-----

### "Excellent and Affordable Utility Billing Software" — 5.0/5

> **Joy** | *12 mars 2024* | Équipements publics | Taux de recommandation : 10.0/10
> 
> **Avantages**: When searching for billing and customer management software (previously handled by our accounting software), we chose Utilmate because it is Cloud-based and affordable, and industry-specific -- built specifically for utilities. The software has exceeded our expectations. Even though it runs in the in cloud, it is responsive and fast. Our utility is unlike others in the way it bills and Utilmate deftly handles our exceptions. The customer support could not be more responsive, understanding and willing to work with us. It is a relief to have software specifically for our billing and customer management that is separate from our accounting program but still syncs with it.
> 
> **Inconvénients**: The initial billing had some bugs, which Utilmate fixed in a very timely manner, and the learning curve was a little steep, but I think that's more about the exceptions specific to our utility that required some workarounds. Still working on making the reconciliation between our accounting system and Utilmate easier.
> 
> Could not be happier\! Excellent support, great software, feel like our billing is in good hands.

-----

### "Ease of use -customisable with great support" — 4.0/5

> **Kathy** | *18 novembre 2021* | Équipements publics | Taux de recommandation : 9.0/10
> 
> **Avantages**: Utilmate took us from a relatively easy system to use, to one that while still having ease of use, it incorporated so many more features. We have a great relationship with the support team and they understand our requirements well enough to assist us in customisable solutions.
> 
> **Inconvénients**: This is a tough one as we make changes when required, so we are left with little frustration. Some solutions take longer than others, but we have a direct line to discuss and offer feedback.
> 
> It has been a very positive experience and the support is invaluable. I have used various other software solutions in the past and it is tough to get someone to listen to your concerns, let alone implement solutions.

-----

### "Fulfils a Niche we needed\!" — 5.0/5

> **Christian** | *24 août 2021* | Équipements publics | Taux de recommandation : 10.0/10
> 
> **Avantages**: We were attracted to Utilmate as we are a very small Water Utility, and the pricing model suited us due to this.  The software as a subsidiary and having the support of a much larger market player for very large utilities, gave us the confidence that we would be able to mature together with Utilmate.   We found most functions that are standard with Utilmate fulfil what we require.
> 
> **Inconvénients**: Some parts of the process do fall across multiple screens, yet Utilmate are improving continually. with both new functionality and a recent User Interface redesign.
> 
> We found Utilmate team very knowledgeable and accommodating to our requirements.  Responses from support are timely and informative. Recent introduction of Web Demonstrations and talks are very helpful to users.

## Liens

- [Afficher sur Capterra](https://www.capterra.lu/software/200113/utilmate)

## Cette page est disponible dans les langues suivantes.

| Langue | URL |
| en | <https://www.capterra.com/p/200113/Utilmate/> |
| en-AE | <https://www.capterra.ae/software/200113/utilmate> |
| en-AU | <https://www.capterra.com.au/software/200113/utilmate> |
| en-CA | <https://www.capterra.ca/software/200113/utilmate> |
| en-GB | <https://www.capterra.co.uk/software/200113/utilmate> |
| en-IE | <https://www.capterra.ie/software/200113/utilmate> |
| en-IL | <https://www.capterra.co.il/software/200113/utilmate> |
| en-IN | <https://www.capterra.in/software/200113/utilmate> |
| en-NZ | <https://www.capterra.co.nz/software/200113/utilmate> |
| en-SG | <https://www.capterra.com.sg/software/200113/utilmate> |
| en-ZA | <https://www.capterra.co.za/software/200113/utilmate> |
| fr | <https://www.capterra.fr/software/200113/utilmate> |
| fr-BE | <https://fr.capterra.be/software/200113/utilmate> |
| fr-CA | <https://fr.capterra.ca/software/200113/utilmate> |
| fr-LU | <https://www.capterra.lu/software/200113/utilmate> |

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