--- description: Stonly : qu'en pensent les utilisateurs ? Lisez les avis clients sur Stonly, consultez les prix, tarifs, abonnements et découvrez ses fonctionnalités grâce à Capterra Luxembourg. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Stonly - Avis, notes, prix et abonnements - Capterra Luxembourg 2026 --- Breadcrumb: [Accueil](/) > [Gestion des connaissances](/directory/30094/knowledge-management/software) > [Stonly](/software/202805/stonly) # Stonly Canonical: https://www.capterra.lu/software/202805/stonly Page : 1/2\ Suivant: [Page suivante](https://www.capterra.lu/software/202805/stonly?page=2) > Visites interactives des produits et accueil des utilisateurs, aide en libre-service pour les clients et logiciel de base de connaissances interne/externe. > > Conclusion : 12 utilisateurs lui ont donné la note de **4.3/5**. Figure au meilleur classement pour **Probabilité de recommander le produit**. ----- ## Présentation ### Qui utilise Stonly ? Stonly est destiné aux équipes de support et de produit pour créer des visites interactives étape par étape et des guides pour l'intégration, l'aide en libre-service, le dépannage et l'adoption. Stonly est également idéal pour les connaissances internes. ## Statistiques et notes | Métrique | Notation | En détail | | **Note globale** | **4.3/5** | 12 Avis | | Simplicité | 4.3/5 | D'après l'ensemble des avis | | Support client | 4.6/5 | D'après l'ensemble des avis | | Rapport qualité-prix | 4.2/5 | D'après l'ensemble des avis | | Fonctionnalités | 4.6/5 | D'après l'ensemble des avis | | Pourcentage de recommandation | 90% | (9/10 Probabilité de recommander le produit) | ## À propos de l'éditeur - **Société**: Stonly - **Fondé**: 2018 ## Contexte commercial - **Type de licence**: (Version gratuite disponible) (Essai gratuit) - **Public cible**: 51–200, 201–500, 501–1.000, 1.001–5.000, 5.001–10.000, 10.000+ - **Déploiement et plateformes**: Cloud, SaaS, web - **Langues**: anglais, français - **Pays disponibles**: Afghanistan, Afrique du Sud, Albanie, Algérie, Allemagne, Andorre, Angola, Anguilla, Antigua-et-Barbuda, Arabie saoudite, Argentine, Arménie, Aruba, Australie, Autriche, Azerbaïdjan, Bahamas, Bahreïn, Bangladesh, Barbade et 208 de plus ## Fonctionnalités - Catalog Management - Contrôles/Permissions d'accès - Enquêtes et feedback - Gestion de contenu - Gestion de la base de connaissances - Gestion des connaissances - Messagerie instantanée - Mise en forme de texte - Outils de collaboration - Portail libre-service - Prise en charge de plusieurs langues - Rapports et statistiques - Recherche en texte intégral - Stratégie de marque personnalisable - Third-Party Integrations ## Intégrations (7 au total) - Freshdesk - Front - Intercom - Salesforce Service Cloud - WordPress - Zapier - Zendesk Suite ## Ressources d'aide - Base de connaissances - Chat ## Category - [Gestion des connaissances](https://www.capterra.lu/directory/30094/knowledge-management/software) ## Catégories connexes - [Gestion des connaissances](https://www.capterra.lu/directory/30094/knowledge-management/software) - [Plateformes d'adoption numérique](https://www.capterra.lu/directory/31638/digital-adoption-platform/software) - [Support client](https://www.capterra.lu/directory/32315/customer-support/software) - [Logiciels d'expérience client](https://www.capterra.lu/directory/30671/customer-experience/software) - [Service client](https://www.capterra.lu/directory/22/customer-service/software) ## Logiciels similaires 1. [Zoho CRM](https://www.capterra.lu/software/155928/zoho-crm) — 4.3/5 (6964 reviews) 2. [LiveAgent](https://www.capterra.lu/software/102188/liveagent) — 4.7/5 (1753 reviews) 3. [Freshdesk](https://www.capterra.lu/software/124981/freshdesk) — 4.5/5 (3408 reviews) 4. [Zendesk Suite](https://www.capterra.lu/software/164283/zendesk) — 4.4/5 (4072 reviews) 5. [Zoho Desk](https://www.capterra.lu/software/169505/zoho-desk) — 4.5/5 (2211 reviews) ## Avis ### "A platform full of potential" — 5.0/5 > **Clothilde** | *8 juin 2021* | Services et technologies de l'information | Taux de recommandation : 10.0/10 > > **Avantages**: We have started by integrating Stonly interactive guides in our help center and then we have transferred all our knowledge content to Stonly. The quality of the experience for our clients is a lot better as they can choose their path at any step and only see the relevant content. We are also using it internally to pre-qualify requests from our Sales team to CS team and pre-fill information in Zendesk. This saves us a lot of time. Stonly platform is really easy to use and offers a lot of options to build up custom workflow. Moreover, the team has been very supportive. > > **Inconvénients**: As far as I'm using Stonly, there is nothing that I dislike. There are still options I have not tested yet. > > My team is fully autonomous managing our knowledge base without technical support. Also, Stonly offers connectors with main technical solutions which request little time to be linked and add value to our client journey. ----- ### "Great help to every business\!" — 4.0/5 > **Iveta** | *31 mai 2023* | Électronique grand public | Taux de recommandation : 9.0/10 > > **Avantages**: The instant and quick publication of the widget to the portal. This is one of the most crucial elements in the fast-changing digital era. Moreover, Stonly updates the functionalities on a monthly basis. Thanks to this, we can inform our end-users about the new features, bug improvements, etc. > > **Inconvénients**: The mass import of translations via CSV is not possible or mass duplication of the widgets, therefore the setup of the widget is time-consuming if you manage multiple languages. > > Overall, the support we received from Stonly was great\! They quickly respond to all questions therefore even the minor bugs were handled within the hour\! This is amazing, we are very happy with Stonly, and step-by-step we integrate it into more and more pages we develop. ----- ### "Onboarding solution that can't trigger any action on dynamic code" — 2.0/5 > **Gael** | *18 mars 2022* | Services et technologies de l'information | Taux de recommandation : 3.0/10 > > **Avantages**: Easy to implement, you just need a script in your header. Build a guide isn't difficult and the logic path is as easy to understand than many solution > > **Inconvénients**: If your app / website depend on dynamic code (like Call to Action including dynamic code for example) Stonly onboarding will work randomly depending on their previous behaviours on your app/website. We use Angular's framework by the way. Pretty common. In our case, we haven't been warn before we subscribed. We received an apologize and as a solution, we were asked to change our code. So are currently launching a refactory sprint with the tech team to review the code were its needed, just for the sake of having Stonly running correctly. > > Stonly is supposed to help onboarding in many ways all your users. You can trigger help and information based on behaviour, status and so on ----- ### "Powerful knowledge management system" — 5.0/5 > **Philipp** | *9 avril 2022* | Logistique et chaîne d'approvisionnement | Taux de recommandation : 10.0/10 > > **Avantages**: Elegant solution to allow your customers as well as your agents to follow step-by-step instructions for onboarding as well as for customer support as a self-guided help center > > **Inconvénients**: Interface sometime is not intuitive, some interesting options are on the expensive plans. > > We use Stonly as a self-guided help center for our customers, providing detailed instructions on how to place the order, use the application, etc. Also, our dispatchers are using it as a reference. ----- ### "Good interactive tours platform with great potential" — 4.0/5 > **Michele** | *7 mars 2025* | Services et technologies de l'information | Taux de recommandation : 9.0/10 > > **Avantages**: It's very easy to implement and get started with. You can have a good guided tour up and running in minutes. > > **Inconvénients**: Some pieces of the UI could use a refresh and become more intuitive. It would be great, for example to introduce stronger controls around widgets, to avoid accidentally enabling/disabling them. The automated translation functionality needs some work as it produces some wonky results. ----- Page : 1/2\ Suivant: [Page suivante](https://www.capterra.lu/software/202805/stonly?page=2) ## Liens - [Afficher sur Capterra](https://www.capterra.lu/software/202805/stonly) ## Cette page est disponible dans les langues suivantes. | Langue | URL | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | ----- ## Données structurées