--- description: Insocial : qu'en pensent les utilisateurs ? Lisez les avis clients sur Insocial, consultez les prix, tarifs, abonnements et découvrez ses fonctionnalités grâce à Capterra Luxembourg. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Insocial - Avis, notes, prix et abonnements - Capterra Luxembourg 2026 --- Breadcrumb: [Accueil](/) > [Logiciels d'expérience client](/directory/30671/customer-experience/software) > [Insocial](/software/203266/insocial) # Insocial Canonical: https://www.capterra.lu/software/203266/insocial Page : 1/2\ Suivant: [Page suivante](https://www.capterra.lu/software/203266/insocial?page=2) > La solution vous permet de recueillir les opinions de vos clients à tout moment de leur parcours. > > Conclusion : 15 utilisateurs lui ont donné la note de **4.9/5**. Figure au meilleur classement pour **Probabilité de recommander le produit**. ----- ## Présentation ### Qui utilise Insocial ? Les équipes de gestion de l'expérience client, les équipes de service client, les équipes de marketing et les équipes de gestion. ## Statistiques et notes | Métrique | Notation | En détail | | **Note globale** | **4.9/5** | 15 Avis | | Simplicité | 4.7/5 | D'après l'ensemble des avis | | Support client | 5.0/5 | D'après l'ensemble des avis | | Rapport qualité-prix | 4.7/5 | D'après l'ensemble des avis | | Fonctionnalités | 4.6/5 | D'après l'ensemble des avis | | Pourcentage de recommandation | 90% | (9/10 Probabilité de recommander le produit) | ## À propos de l'éditeur - **Société**: Insocial - **Pays**: Delft, Pays-Bas - **Fondé**: 2012 ## Contexte commercial - **À partir de**: 250,00 $US - **Public cible**: 2–10, 11–50, 51–200, 201–500, 501–1.000, 1.001–5.000, 5.001–10.000, 10.000+ - **Déploiement et plateformes**: Cloud, SaaS, web, Mac (ordinateur), Windows (ordinateur), Linux (ordinateur), Chromebook (ordinateur) - **Langues**: anglais, néerlandais - **Pays disponibles**: Belgique, Pays-Bas ## Fonctionnalités - Analyse de texte - Analyse des sentiments - Collecte de données multicanal - Collecte de réponses hors ligne - Demande d'avis - Division des questions (question branching) - Enquêtes et feedback - Gestion des campagnes - Gestion des commentaires - Gestion des commentaires négatifs - Gestion des enquêtes et sondages - Gestion des réponses - Importation et exportation de données - Logique d'évitement - Modèles personnalisables - Notification en cas d'avis émis - Partage social - Personnalisation des URL - Rapports et analyses - Structure des enquêtes de Net Promoter Score (NPS) - Surveillance des avis émis - Tableau de bord - Visualisation de données - e-mail marketing ## Intégrations (4 au total) - Bullhorn ATS & CRM - Coosto - Saysimple - TOPdesk ## Ressources d'aide - Service client/e-mail - Support téléphonique - Chat ## Category - [Logiciels d'expérience client](https://www.capterra.lu/directory/30671/customer-experience/software) ## Catégories connexes - [Logiciels d'expérience client](https://www.capterra.lu/directory/30671/customer-experience/software) - [Outils de vote en ligne](https://www.capterra.lu/directory/30092/survey/software) - [Logiciels de gestion des avis](https://www.capterra.lu/directory/31024/review-management/software) ## Logiciels similaires 1. [Google Forms](https://www.capterra.lu/software/176571/google-forms) — 4.7/5 (11363 reviews) 2. [SurveyMonkey](https://www.capterra.lu/software/32728/surveymonkey) — 4.6/5 (10426 reviews) 3. [XM for Customer Experience](https://www.capterra.lu/software/152924/customer-frontlines) — 4.6/5 (255 reviews) 4. [Jotform](https://www.capterra.lu/software/158456/jotform-4-0) — 4.7/5 (2794 reviews) 5. [WebEngage](https://www.capterra.lu/software/143401/webengage) — 4.5/5 (32 reviews) ## Avis ### "Highly recommended\!" — 5.0/5 > **Michael** | *12 décembre 2024* | Conseil en gestion | Taux de recommandation : 9.0/10 > > **Avantages**: Very high maturity level of the product. Clear service. Fast responses by employees. > > **Inconvénients**: I can think of nothing negative to mention. > > Clear communication with friendly and expert employees. A fast and easy process of implementation. ----- ### "Insocial, the tool for understanding your customer\!" — 5.0/5 > **Carel** | *11 mars 2022* | Loisirs, voyage et tourisme | Taux de recommandation : 10.0/10 > > **Avantages**: The software gathers feedback on all of the customers' touch points. You really understand the good and the bad of your company, so you can improve and grow. All of the data is gathered in a dashboard and you can combine them and visualize them as you wish. Besides that it's a great team to work with\! Really enjoyed working together. > > **Inconvénients**: The software is constantly improving\! So if there are any cons about this software; then you can always address this to the Customer Succes team, so they can help out and evolve the platform. > > With Insocial we can better understand our customers and therefore improve our company. ----- ### "Perfect" — 4.0/5 > **Mirjam** | *20 juillet 2022* | Sports | Taux de recommandation : 8.0/10 > > **Avantages**: We used the reporting to get insights on how members and employees value our company. Through InSocial we learned where we can improve, but also where can further strengthen our organization. The assistance from Laurien was fast, helpful, proactive and extremely insightful. > > **Inconvénients**: The speed when analyzing. When changing between teams for example. > > Perfect\! ----- ### "Great organization to work with." — 5.0/5 > **Victor** | *8 décembre 2022* | Services et technologies de l'information | Taux de recommandation : 10.0/10 > > **Avantages**: The basic things you work with most are very intuitive and do not really need much training or explanation. It has a nice look\&feel to provide our customer with a good experience, which was very important for us. Although we haven't utilized all the integration possibilities, we're confident that the platforms API will support our needs. > > **Inconvénients**: There's a lot of insights you can already get from the data that's collected. I think there's an opportunity to standardize certain insights even more, so that (admin) users can become even more self sufficient in getting those deep dive insights. > > We wanted to get a better grip on how customers experience our company, software and services and provide those customers with an extra channel to give feedback and advice. InSocial helps to facilitate this, both with their platform capabilities as with their expertise and support. ----- ### "Insocial easy to integrate in your business proces and easy to use." — 5.0/5 > **Frank** | *15 mars 2023* | Services et technologies de l'information | Taux de recommandation : 10.0/10 > > **Avantages**: Intergation with our business process was easy. > > **Inconvénients**: What we mis is when you discuss with te customer after you receive the feedback there is no possiblity to register what you did discuss with the customer. > > This product gives our organisation an easy and good overview of how they experience our service. ----- Page : 1/2\ Suivant: [Page suivante](https://www.capterra.lu/software/203266/insocial?page=2) ## Liens - [Afficher sur Capterra](https://www.capterra.lu/software/203266/insocial) ## Cette page est disponible dans les langues suivantes. | Langue | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | nl | | | nl-BE | | ----- ## Données structurées