--- description: Ombud : qu'en pensent les utilisateurs ? Lisez les avis clients sur Ombud, consultez les prix, tarifs, abonnements et découvrez ses fonctionnalités grâce à Capterra Luxembourg. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Ombud - Avis, notes, prix et abonnements - Capterra Luxembourg 2026 --- Breadcrumb: [Accueil](/) > [Logiciels d'aide à la vente](/directory/30798/sales-enablement/software) > [Ombud](/software/204190/ombud) # Ombud Canonical: https://www.capterra.lu/software/204190/ombud Page : 1/2\ Suivant: [Page suivante](https://www.capterra.lu/software/204190/ombud?page=2) > Les clients se tournent vers Ombud pour réduire de 60 % leurs efforts de réponse aux appels d'offres et aux demandes de renseignements en matière de sécurité informatique et pour multiplier le nombre de demandes acceptées par trois. > > Conclusion : 16 utilisateurs lui ont donné la note de **4.9/5**. Figure au meilleur classement pour **Probabilité de recommander le produit**. ----- ## Présentation ### Qui utilise Ombud ? L’ombudsman aide les moyennes et grandes entreprises répondant à 100 demandes de propositions ou à des questionnaires similaires ou plus chaque année. ## Statistiques et notes | Métrique | Notation | En détail | | **Note globale** | **4.9/5** | 16 Avis | | Simplicité | 4.8/5 | D'après l'ensemble des avis | | Support client | 4.9/5 | D'après l'ensemble des avis | | Rapport qualité-prix | 5.0/5 | D'après l'ensemble des avis | | Fonctionnalités | 4.7/5 | D'après l'ensemble des avis | | Pourcentage de recommandation | 90% | (9/10 Probabilité de recommander le produit) | ## À propos de l'éditeur - **Société**: Ombud ## Contexte commercial - **Public cible**: 501–1.000, 1.001–5.000, 5.001–10.000, 10.000+ - **Déploiement et plateformes**: Cloud, SaaS, web - **Langues**: anglais - **Pays disponibles**: Albanie, Allemagne, Andorre, Autriche, Belgique, Biélorussie, Bosnie-Herzégovine, Bulgarie, Canada, Chypre, Croatie, Danemark, Espagne, Estonie, Finlande, France, Gibraltar, Groenland, Grèce, Guernesey et 35 de plus ## Fonctionnalités - Bibliothèque de connaissances - Bibliothèque de contenu - Contrôles/Permissions d'accès - Gestion de la base de connaissances - Gestion de versions - Gestion des appels d'offres - Gestion des documents - Gestion des flux de travail - Gestion des tâches - Génération d'offres - Importation et exportation de données - Mise en forme automatique - Mise en forme de texte - Modèles - Modèles personnalisables - Options de publication de contenu - Outils de collaboration - Piste d'audit - Rapports et statistiques - Recherche en texte intégral - Suivi de la progression - Suivi des échéances - Third-Party Integrations ## Ressources d'aide - Service client/e-mail - FAQ/forums - Base de connaissances - Support téléphonique ## Category - [Logiciels d'aide à la vente](https://www.capterra.lu/directory/30798/sales-enablement/software) ## Catégories connexes - [Logiciels d'aide à la vente](https://www.capterra.lu/directory/30798/sales-enablement/software) - [Gestion de contenu](https://www.capterra.lu/directory/10007/content-management/software) - [Gestion des offres](https://www.capterra.lu/directory/10032/proposal-management/software) - [Logiciels de devis](https://www.capterra.lu/directory/31555/rfp/software) ## Logiciels similaires 1. [PandaDoc](https://www.capterra.lu/software/131735/pandadoc) — 4.5/5 (1243 reviews) 2. [QorusDocs](https://www.capterra.lu/software/126738/qorus-for-proposal-management) — 4.7/5 (91 reviews) 3. [Conga Composer](https://www.capterra.lu/software/120208/conga-document-generation) — 4.4/5 (113 reviews) 4. [XaitPorter](https://www.capterra.lu/software/76385/xaitporter) — 4.6/5 (45 reviews) 5. [Seismic](https://www.capterra.lu/software/140225/seismic) — 4.6/5 (215 reviews) ## Avis ### "Solid product with high-touch service" — 5.0/5 > **Grace** | *10 novembre 2020* | Logiciels | Taux de recommandation : 9.0/10 > > **Avantages**: Our users find the software easy to navigate, and the content management features are excellent. We can't imagine developing proposals without it now. > > **Inconvénients**: The system-wide reporting dashboards leave a lot to be desired, but the library does offer some decent querying functionality. > > We originally chose Ombud because of its solid functionality, modern UI, and excellent customer service. Some other solutions caught up with Ombud and even surpassed some of their functionality during our original contract term, but we decided to renew with Ombud because no one we evaluated offered the same level of service that we need to be successful. We especially appreciate document importing service for users who don't use the product enough to learn how to perform the task themselves, and the admins love getting guidance from our customer success manager to launch the product with new teams and for new use cases. Ombud is also great about sharing roadmap updates and taking customer feedback about new features we'd like to see in the software. ----- ### "Product has streamlined our processes, but best part of Ombud is the support staff." — 5.0/5 > **Buster** | *18 février 2021* | Télécommunications | Taux de recommandation : 10.0/10 > > **Avantages**: Workflow and the ability to spread assignments and work load. Reuse of existing content with the ability to easily nominate and approve new content. Licensing model fit our business that requires multiple subject matter experts across a broad product portfolio. > > **Inconvénients**: Ability to report on how much time in each stage in a summary report. My understanding this is road mapped. > > Excellent experience. Ombud staff is like an extension of my own. Application has more than met my needs and the bonus has be the support provided. We were new to using this type of tool having done RFPs and security questionnaires manually before adopting Ombud. Their staff walked us right through implementation and continue to provide excellent engagement day-to-day. ----- ### "Ombud easy to use" — 4.0/5 > **Chad** | *20 mai 2021* | Santé, bien-être et fitness | Taux de recommandation : 7.0/10 > > **Avantages**: Ombud is easy to use and pretty intuitive. > > **Inconvénients**: Importing/Exporting data, graphics needs to be upgraded, become more flexible to accomodate apples to apples transitions. > > Much easier to to my job with Ombud as opposed to other proposals software. ----- ### "Great solution and partner" — 5.0/5 > **Steven** | *10 novembre 2020* | Transport routier/ferroviaire | Taux de recommandation : 10.0/10 > > **Avantages**: The simplicity combined with the range of features, particularly collaboration. > > **Inconvénients**: I have no dislikes specific to the software. > > The overall experience, using the software in addition to the responsive and knowledgeable support, is excellent. ----- ### "Product Review from a Daily User" — 5.0/5 > **Bill** | *11 février 2021* | Logiciels | Taux de recommandation : 10.0/10 > > **Avantages**: The ability to support parallel resource collaboration while maintaining versioning is critical and has been (for me) the \#1 feature. Assignment feature and messaging directly from a question are very helpful. Filtering questions by various criteria for ease of responding, review, and other criteria. > > **Inconvénients**: Working in filter mode can be difficult occasionally. For example, if I'm working on Unanswered questions, and want/need to stop for some reason, Saving the question removes it from the filtered space immediately. Clearing the filter does not always bring me directly back to the question. Long RFPs can be difficult, as the screen can only show so much. I tend to scroll a lot. Not major issues, but inconvenient at times depending on SLAs. Also would like to see a way to eliminate older RFPs from the search algorithm. I understand the design premise to be that utilizing updated master content on a consistent basis will push older responses down in the response returns, but this does not work well in real life. Maintaining master content and currency is difficult in our particular environment, but I'm sure this is not a rare problem across your customer base. And people tend not to read closely every response option that is returned, especially when they are similar at a glance. That's just the way it is, and again I assume it is not unheard of across customers and industries. > > Overall I am very pleased with the product, and would not ever want to return to the old-fashioned manual methods of populating RFPs and managing versioning. Even my comments in the field directly above are relatively minor in comparison with the work of managing RFPs without a tool like this. ----- Page : 1/2\ Suivant: [Page suivante](https://www.capterra.lu/software/204190/ombud?page=2) ## Liens - [Afficher sur Capterra](https://www.capterra.lu/software/204190/ombud) ## Cette page est disponible dans les langues suivantes. | Langue | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | pt | | | pt-PT | | ----- ## Données structurées