---
description: SAP Service Cloud : qu'en pensent les utilisateurs ? Lisez les avis clients sur SAP Service Cloud, consultez les prix, tarifs, abonnements et découvrez ses fonctionnalités grâce à Capterra Luxembourg.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: SAP Service Cloud - Avis, notes, prix et abonnements - Capterra Luxembourg 2026
---

Breadcrumb: [Accueil](/) > [Service client](/directory/22/customer-service/software) > [SAP Service Cloud](/software/205276/sap-service-cloud)

# SAP Service Cloud

Canonical: https://www.capterra.lu/software/205276/sap-service-cloud

> Comblez le fossé entre les engagements de votre front-office et les processus de votre back-office pour créer une expérience de service unifiée avec SAP Service Cloud.
> 
> Conclusion : 2 utilisateurs lui ont donné la note de **4.5/5**. Figure au meilleur classement pour **Probabilité de recommander le produit**.

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## Statistiques et notes

| Métrique | Notation | En détail |
| **Note globale** | **4.5/5** | 2 Avis |
| Simplicité | 4.0/5 | D'après l'ensemble des avis |
| Support client | 4.0/5 | D'après l'ensemble des avis |
| Rapport qualité-prix |  | D'après l'ensemble des avis |
|  Fonctionnalités | 4.5/5 | D'après l'ensemble des avis |
| Pourcentage de recommandation | 90% | (9/10 Probabilité de recommander le produit) |

## À propos de l'éditeur

- **Société**: SAP
- **Fondé**: 1999

## Contexte commercial

- **Public cible**: 2–10, 11–50, 51–200, 201–500, 501–1.000, 1.001–5.000, 5.001–10.000, 10.000+
- **Déploiement et plateformes**: Cloud, SaaS, web, Windows (sur site), Linux (sur site), Android (mobile), iPhone (mobile), iPad (mobile)
- **Langues**: anglais
- **Pays disponibles**: Allemagne, Canada, États-Unis

##  Fonctionnalités

- Chat et messagerie
- Gestion de la base de connaissances
- Gestion des contacts
- Gestion des leads
- Importation et exportation de données
- Messagerie client en temps réel
- Portail libre-service
- Routage des appels
- Stockage de documents
- Suivi des interactions
- Support client
- Tableau de bord d'activités

## Ressources d'aide

- Service client/e-mail
- FAQ/forums
- Base de connaissances
- Support téléphonique

## Category

- [Service client](https://www.capterra.lu/directory/22/customer-service/software)

## Catégories connexes

- [Service client](https://www.capterra.lu/directory/22/customer-service/software)
- [Support client](https://www.capterra.lu/directory/32315/customer-support/software)
- [Base de connaissances](https://www.capterra.lu/directory/32454/knowledge-base/software)
- [Messagerie instantanée](https://www.capterra.lu/directory/30797/live-chat/software)
- [Logiciels helpdesk](https://www.capterra.lu/directory/30008/help-desk/software)

##  Logiciels similaires

1. [Salesforce Service Cloud](https://www.capterra.lu/software/136189/salesforce) — 4.5/5 (820 reviews)
2. [LiveAgent](https://www.capterra.lu/software/102188/liveagent) — 4.7/5 (1753 reviews)
3. [Zendesk Suite](https://www.capterra.lu/software/164283/zendesk) — 4.4/5 (4072 reviews)
4. [Bitrix24](https://www.capterra.lu/software/113540/bitrix24) — 4.2/5 (984 reviews)
5. [TeamSupport](https://www.capterra.lu/software/87908/teamsupport) — 4.5/5 (848 reviews)

## Avis

### "increasing the efficiency of customer service" — 5.0/5

> **Daniel** | *23 mai 2023* | Assurance | Taux de recommandation : 9.0/10
> 
> **Avantages**: Thinking about the attention that is given to each of the clients via virtual, it was decided to hire SAP Service Cloud to provide a better experience and a faster, more efficient, personalized response mode, being pleasant for the clients and that their concerns or requirements be solved faster
> 
> **Inconvénients**: fortunately I have managed to have a pleasant experience without something along the way that I dislike or affect its operation
> 
> All the response processes are faster to solve and easier to follow up to finalize, the tickets are ordered by categories and it helps to make it faster to solve

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### "comprehensive solution for customer service and support" — 4.0/5

> **Utilisateur vérifié** | *13 mai 2023* | Logiciels | Taux de recommandation : 8.0/10
> 
> **Avantages**: Offers a customizable interface and workflows to meet specific business needs.
> 
> **Inconvénients**: Can be complex and require specialized knowledge and training to implement and use effectively.

## Liens

- [Afficher sur Capterra](https://www.capterra.lu/software/205276/sap-service-cloud)

## Cette page est disponible dans les langues suivantes.

| Langue | URL |
| en | <https://www.capterra.com/p/227370/SAP-Service-Cloud/> |
| en-AE | <https://www.capterra.ae/software/205276/sap-service-cloud> |
| en-AU | <https://www.capterra.com.au/software/205276/sap-service-cloud> |
| en-CA | <https://www.capterra.ca/software/205276/sap-service-cloud> |
| en-GB | <https://www.capterra.co.uk/software/205276/sap-service-cloud> |
| en-IE | <https://www.capterra.ie/software/205276/sap-service-cloud> |
| en-IL | <https://www.capterra.co.il/software/205276/sap-service-cloud> |
| en-IN | <https://www.capterra.in/software/205276/sap-service-cloud> |
| en-NZ | <https://www.capterra.co.nz/software/205276/sap-service-cloud> |
| en-SG | <https://www.capterra.com.sg/software/205276/sap-service-cloud> |
| en-ZA | <https://www.capterra.co.za/software/205276/sap-service-cloud> |
| fr | <https://www.capterra.fr/software/205276/sap-service-cloud> |
| fr-BE | <https://fr.capterra.be/software/205276/sap-service-cloud> |
| fr-CA | <https://fr.capterra.ca/software/205276/sap-service-cloud> |
| fr-LU | <https://www.capterra.lu/software/205276/sap-service-cloud> |

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