Kronos Workforce Central

"It is a great software with a great amount of functionalities, but lacks ease of use."

Avantages: It has a lot of options and customization tools, it can let you pull all sort of reports with all the employees in the system, also allows to create notifications and reminders for individual employees as well as for group of employees. The reports are customizable and allows to create the different roles to match every need.

Inconvénients: The software lacks depth sometimes needed for approaching specific reports, even thought it has a great variety of customization options some of the lack ability to modified to fit specific needs . Some reports have to be pulled with trial and error since its not clear with the option what results you will be getting. The learning curve is too steep.

"Implementation"

Commentaires: Overall the experience has been positive. We did not have a time and attendance system before, so this is a major upgrade. Unfortunately, balls have been dropped between sales and implementation. Many of the promises during sales did not pan out as we had hopped during implementation. Additionally, implementation has been rocky. We have had a difficult experience with our project manager as far as keeping us on time and on track. Multiple specialists (ATK, Workforce Central, Interface) have joined the team and every time we start from the beginning explaining our needs and our set-up. This was repetitive and time consuming. In all honestly, it was deflating to our team. Nonetheless, we remain positive about our approach and implementation and look forward to starting up with a beta group soon.

Avantages: I like that the software is versatile. The building blocks set up allows for a lot of customization. It also is able to comply with the many time and attendance laws - which is a plus since we are a global firm. I like that the software is also flexible in how the end user experiences it. I also love the automated notifications.

Inconvénients: We are implementing and needed some functionality - reminders to take a lunch break and not allowing non-exempt employees to approve their time with missing punches. In order to accomplish this we needed ATK. We hate how ATK functionality is not incorporated with the actual product itself. I understand that it was separately engineered, but we are having to compromise our needs in order to get the system to work the way we want it. Additionally, while the customization is great, the set-up is not easy or user friendly. Set up is not intuitive and often convoluted.

"This software needs some work"

Commentaires: We do all of our timekeeping with the software and for that it has been working ok. Overall experience has been less than satisfactory, especially with upgrading from v7 to v8. We were quoted 20-30 hours to do a custom report that I finally decided to do myself and was able to do it in a couple of hours. There has been turnover with our contacts at Kronos and we've been kind of left up in the air without a rep on the Kronos side to help us resolve issues.

Avantages: Timekeeping is pretty easy with this software. Support has been helpful in resolving configuration issues, which is good since the configuration process isn't easy.

Inconvénients: This software is overly complicated to configure and customize. Some basic reporting is not included such as being able to report on the number of days employees have worked - something that any business who hires part time workers would need. The software is NOT accessible for visually impaired even though they claim it is using the mobile solution, but for real world users that is not a practical solution. It does not work with screen readers. We were using v7 and had been told that v8 would be accessible, which is why we did the upgrade only to find it did not resolve the accessibility issue. Upgrade process was not smooth at all and took way too long even though we were working with the Kronos team for the upgrade. Flash has still not been completely removed. Built in reports can be VERY slow to run, even though the same report done via SQL is very quick. Running certain large reports has actually crashed the system and the server had to be restarted. We only have about 1600 employees, so that shouldn't be a problem, but it is.

"Robust hub for all things HR"

Commentaires: While I think Kronos is great for the scope of what it does, I find myself worried about the little pieces working. I am always worried if my changes have actually saved and if I will receive the scheduling request that was granted. For example, I once received a request for a day off, but then was scheduled that day even though it said the request was granted. If scheduling is automated, I shouldn't have to worry about talking to admin to ensure the software is doing its job.

Avantages: As an employee of a large company that used this software to manage everything from training to scheduling, Kronos is very easy to use. The platform is huge, and really makes for a great training and management platform. The best feature is probably the training, as I can see what has been assigned to me, what percentage of training I have completed, and when I have completed each training.

Inconvénients: The scheduling features are not great. It's easy to see what my current schedule is, but it is somewhat tricky to change availability or request days off. Some of that might have to do with limitations or conditions set forth by the business.

"A great investment!"

Commentaires: The sales and implementation team have been wonderful! Our PM is top of every task in our project and has been a tremendous and positive experience!

Avantages: Easy to use and navigation. A beautiful new UI. No longer dependant on JAVA installation to run the application. And the application is SaaS and we no longer have to host servers on-site. And a great integration with Outlook 365.

Inconvénients: The reporting capabilities are not as where they should be, but we have been in conversations and they're coming out with a more robust report tools in the future.