--- description: Arketa : qu'en pensent les utilisateurs ? Lisez les avis clients sur Arketa, consultez les prix, tarifs, abonnements et découvrez ses fonctionnalités grâce à Capterra Luxembourg. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Arketa - Avis, notes, prix et abonnements - Capterra Luxembourg 2026 --- Breadcrumb: [Accueil](/) > [Logiciels pour clubs de sport](/directory/33276/gym-management/software) > [Arketa](/software/212718/sutra-fitness) # Arketa Canonical: https://www.capterra.lu/software/212718/sutra-fitness Page : 1/5\ Suivant: [Page suivante](https://www.capterra.lu/software/212718/sutra-fitness?page=2) > Une plateforme professionnelle de bien-être conçue pour le monde moderne et hybride. > > Conclusion : 92 utilisateurs lui ont donné la note de **4.2/5**. Figure au meilleur classement pour **Probabilité de recommander le produit**. ----- ## Présentation ### Qui utilise Arketa ? Les entreprises de fitness et de bien-être ## Statistiques et notes | Métrique | Notation | En détail | | **Note globale** | **4.2/5** | 92 Avis | | Simplicité | 4.2/5 | D'après l'ensemble des avis | | Support client | 4.2/5 | D'après l'ensemble des avis | | Rapport qualité-prix | 4.2/5 | D'après l'ensemble des avis | | Fonctionnalités | 4.1/5 | D'après l'ensemble des avis | | Pourcentage de recommandation | 80% | (8/10 Probabilité de recommander le produit) | ## À propos de l'éditeur - **Société**: Arketa ## Contexte commercial - **Type de licence**: (Essai gratuit) - **Public cible**: Auto-entrepreneur, 2–10, 11–50, 51–200, 201–500, 501–1.000, 1.001–5.000, 5.001–10.000, 10.000+ - **Déploiement et plateformes**: Cloud, SaaS, web, Mac (ordinateur), Windows (ordinateur), Linux (ordinateur), Chromebook (ordinateur), Android (mobile), iPhone (mobile), iPad (mobile) - **Langues**: anglais - **Pays disponibles**: Australie, Canada, Royaume-Uni, États-Unis ## Fonctionnalités - Accès mobile - Automatisation du marketing - Facturation - For Gyms - For Yoga/Pilates Studios - Gestion de décharge de responsabilité - Gestion de la communication - Gestion des abonnements - Gestion des calendriers - Gestion des campagnes e-mail - Gestion des contrats/licences - Gestion des cours - Gestion des employés - Gestion des inscriptions - Gestion du personnel - Paiements en ligne - Planification des cours - Planification des groupes - Point de vente (PDV) - Portail client - Rappels - Rapports et statistiques - Réservation en ligne - Suivi des présences - Third-Party Integrations - Traitement des paiements - e-mail marketing ## Intégrations (17 au total) - ClassPass - ClassPass - Claude - Facebook Business Suite - Flodesk - Google Business Review Link Generator - Google Calendar - HubSpot CRM - Kisi - Klaviyo - Mailchimp - Perkville - Stripe - Stripe Billing - Twilio ... et 2 intégrations supplémentaires ## Ressources d'aide - Service client/e-mail - FAQ/forums - Base de connaissances - Support téléphonique - Chat ## Category - [Logiciels pour clubs de sport](https://www.capterra.lu/directory/33276/gym-management/software) ## Catégories connexes - [Logiciels pour clubs de sport](https://www.capterra.lu/directory/33276/gym-management/software) - [Logiciels pour centres de yoga](https://www.capterra.lu/directory/30755/yoga-studio/software) - [Logiciels pour studios Pilates](https://www.capterra.lu/directory/30966/pilates-studio/software) - [Logiciels de gestion salle de sport](https://www.capterra.lu/directory/30910/fitness/software) ## Logiciels similaires 1. [My PT Hub](https://www.capterra.lu/software/146651/my-pt-hub) — 4.6/5 (3206 reviews) 2. [FitBudd](https://www.capterra.lu/software/1010817/fitbudd) — 4.6/5 (407 reviews) 3. [Mindbody](https://www.capterra.lu/software/40229/mindbody) — 4.0/5 (2993 reviews) 4. [Everfit](https://www.capterra.lu/software/202837/everfit) — 4.8/5 (418 reviews) 5. [FLiiP](https://www.capterra.lu/software/215808/fliip) — 4.7/5 (82 reviews) ## Avis ### "FINALLY found my perfect fit for studio software\!" — 5.0/5 > **Kathy** | *19 décembre 2024* | Santé, bien-être et fitness | Taux de recommandation : 10.0/10 > > **Avantages**: Software looks great and it's easy to customize to your brand. I have EVERYTHING that I need is one spot, instead of paying 3 different providers (software/email/app/etc) which gets overwhelming and expensive. I've had to contact customer service a few times since I'm new(ish) to Arketa, and they've quickly resolved any questions that I've encountered. I LOVE my branded app and so do my members\! > > **Inconvénients**: I haven't had any problems with my software or app. > > I've been around the fitness block a few times. I've been teaching group ex classes since they were called "aerobics", and I've had my own fitness business for 19 years. I was with MindBody for 10 years and then Mariana Tek for the past 3 years. While both are well established companies, Arketa has so much more to offer\! To start, the onboarding process was top notch. \[sensitive content hidden\] was my specialist and he was amazing\! We went through everything in weekly zoom meetings, so that when it was time for my software to go "live" I was more than ready. I feel that I finally found a software that has everything my brick \& mortar studio + my online business need. ----- ### "AIR+Arketa Partnership" — 5.0/5 > **David** | *9 juillet 2026* | Santé, bien-être et fitness | Taux de recommandation : 9.0/10 > > **Avantages**: Flexibility and the staff/leadership team. They are innovative, courteous ,smart, driven, and very kind people. > > **Inconvénients**: At times buggy. Would prefer more regression testing before releases. The team does a great job of enhancing the product all the time and at times needs to slow down to ensure existing features are not affected. > > Wonderful. I consider them a true partner and we are very happy with them. One of the best decisions we made as a brand was moving to Arketa. ----- ### "Frustrated is an understatement" — 2.0/5 > **Ina** | *5 août 2026* | Services et installations de loisirs | Taux de recommandation : 0.0/10 > > **Avantages**: Easy to navigate. The look and ease of the platform is what attracted me to the platform in the first place. > > **Inconvénients**: First and foremost, the data migration was a complete disaster. Student names and phone numbers were mismatched, leaving contact information attached to the wrong accounts. It took months to resolve, and I believe many potential and existing students were lost because of it. Customer support has been equally frustrating. Response times often take a week or longer, and despite having a chatbot on the website, getting in touch with an actual person who can provide a solution is nearly impossible. The platform is also full of technical issues. Members are randomly charged incorrect amounts, billed twice, or their memberships are left active indefinitely. We even had students continue taking classes for nearly a year because their three-month memberships never expired due to a system error. The final straw came about three months ago when the company abruptly changed its marketing policy. Businesses were given only two days' notice that email overages would now be charged, even though our plan specifically included unlimited emails. When I reached out about the issue, I was ignored. After emailing every day and spending weeks going back and forth with a manager, I was promised a credit on the next billing statement for both of my studios. That credit was never appeared. Experiences like this make the company feel unprofessional, misleading, and unethical. These are only some of the issues I've encountered over the years. There are many more, but at this point I simply don't have the energy to list them all. I cannot recommend this platform to any business looking for reliable software and dependable customer support. > > I am a frustrated customer, and I can't take it anymore, so I'm writing this review to share my experience. First and foremost, the data migration was a complete disaster. Student names and phone numbers were mismatched, leaving contact information attached to the wrong accounts. It took months to resolve, and I believe many potential and existing students were lost because of it. Customer support has been equally frustrating. Response times often take a week or longer, and despite having a chatbot on the website, getting in touch with an actual person who can provide a solution is nearly impossible. The platform is also full of technical issues. Members are randomly charged incorrect amounts, billed twice, or their memberships are left active indefinitely. We even had students continue taking classes for nearly a year because their three-month memberships never expired due to a system error. The final straw came about three months ago when the company abruptly changed its marketing policy. Businesses were given only two days' notice that email overages would now be charged, even though our plan specifically included unlimited emails. When I reached out about the issue, I was ignored. After emailing every day and spending weeks going back and forth with a manager, I was promised a credit on the next billing statement for both of my studios. That credit was never appeared. Experiences like this make the company feel unprofessional, misleading, and unethical. These are only some of the issues I've encountered over the years. There are many more, but at this point I simply don't have the energy to list them all. I cannot recommend this platform to any business looking for reliable software and dependable customer support. ----- ### "Not set up for those on the individual plan with in-person studio spaces" — 1.0/5 > **Cami** | *4 mai 2026* | Santé, bien-être et fitness | Taux de recommandation : 0.0/10 > > **Avantages**: I liked the user interface and the ease to embed webpages into my own website. I also appreciated the ease of getting set up with Arketa, there were absolutely no hoops to jump through. > > **Inconvénients**: As a customer, I am not valued at all. They state that they have studio support available on weekends, yet I am never able to get in touch with people. They raised my yearly plan without any notice, and when I requested support, they are not able to provide any proof they they sent notice. They have also made payouts nearly impossible, and have held my money for 2-3 weeks now, with no support given (despite multiple requests) for the payout to be made. At an individual plan, they take 6% of all profits as they pass on the Stripe processing fee and have their own fee. They market themselves as the affordable alternative yet every single option is an up-charge. I have had reoccuring issues where if I enable referral codes for clients, their referral code will pop up with a competitor studio's name within it, which is a real great way to drive traffic to my studio as it just creates confusion about the brands and reminds students about the competitor's studio. Their software team does not care about this at all, so to save face, I am not able to have referral codes on at all, which is such a missed opportunity. > > I have already cancelled my plan for next year and about once a month when someone in the industry asks if I would suggest Arketa as a platform, I tell them the truth about my experience. ----- ### "Arketa is the best CRM for a yoga studio" — 5.0/5 > **Ashlee** | *24 septembre 2025* | Santé, bien-être et fitness | Taux de recommandation : 10.0/10 > > **Avantages**: The customer service is EXCELLENT\! We've been with mindbody and momence before and their customer service wasn't nearly as helpful. Arketa agents are quick to reply and always follow up, making client management a breeze. > > **Inconvénients**: The only thing that were having issues with is for some reason our time zone is wonky because we are in Arizona. We've chatted in a few times that they've been wrong and they'll fix it but it will randomly revert back and then we need to chat in again. > > Overall, we love it\! The transfer was a breeze, the user interface is super easy to understand, and our team has been able to pick up on the system quickly. Oh, and we LOVE that there is a huge red alert if clients are missing a signed liability waiver. Overall, we would recommend this software to anyone looking for a cost effective CRM that gives you tools to automate your business. ----- Page : 1/5\ Suivant: [Page suivante](https://www.capterra.lu/software/212718/sutra-fitness?page=2) ## Liens - [Afficher sur Capterra](https://www.capterra.lu/software/212718/sutra-fitness) ## Cette page est disponible dans les langues suivantes. | Langue | URL | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | ----- ## Données structurées