---
description: ChargeAutomation : qu'en pensent les utilisateurs ? Lisez les avis clients sur ChargeAutomation, consultez les prix, tarifs, abonnements et découvrez ses fonctionnalités grâce à Capterra Luxembourg.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: ChargeAutomation - Avis, notes, prix et abonnements - Capterra Luxembourg 2026
---

Breadcrumb: [Accueil](/) > [Traitement des paiements](/directory/30232/payment-processing/software) > [ChargeAutomation](/software/215613/chargeautomation)

# ChargeAutomation

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> Un leader reconnu à l'internationale en matière d'enregistrement en ligne, d'automatisation des paiements, de recouvrement de cautions et de vente incitative pour les hôtels, les bed and breakfast et les locations de vacances.
> 
> Conclusion : 11 utilisateurs lui ont donné la note de **4.5/5**. Figure au meilleur classement pour **Probabilité de recommander le produit**.

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## Présentation

### Qui utilise ChargeAutomation ?

Locations de vacances, hôtels, agences de location de vacances, auberges et chambres d'hôtes.

## Statistiques et notes

| Métrique | Notation | En détail |
| **Note globale** | **4.5/5** | 11 Avis |
| Simplicité | 4.5/5 | D'après l'ensemble des avis |
| Support client | 4.5/5 | D'après l'ensemble des avis |
| Rapport qualité-prix | 4.4/5 | D'après l'ensemble des avis |
|  Fonctionnalités | 4.5/5 | D'après l'ensemble des avis |
| Pourcentage de recommandation | 90% | (9/10 Probabilité de recommander le produit) |

## À propos de l'éditeur

- **Société**: ChargeAutomation

## Contexte commercial

- **Type de licence**:  (Essai gratuit)
- **Public cible**: 2–10, 11–50
- **Déploiement et plateformes**: Cloud, SaaS, web, Mac (ordinateur), Windows (ordinateur), Linux (ordinateur), Chromebook (ordinateur)
- **Langues**: anglais
- **Pays disponibles**: Afrique du Sud, Allemagne, Australie, Canada, Espagne, France, Grèce, Inde, Irlande, Islande, Italie, Mexique, Nouvelle-Zélande, Pays-Bas, Philippines, Royaume-Uni, Singapour, Émirats arabes unis, États-Unis

##  Fonctionnalités

- Conformité PCI
- Facturation
- Facturation récurrente et des abonnements
- Gestion de l'expérience invité
- Gestion des biens
- Gestion des réservations
- Options de paiement multiples
- Paiements en personne
- Paiements mobiles
- Payment Gateway Integration
- Point de vente (PDV)
- Prévention des paiements frauduleux
- Rapports et analyses
- Traitement des cartes de crédit et de débit
- Traitement des paiements
- Traitement des paiements ACH

## Ressources d'aide

- Service client/e-mail
- FAQ/forums
- Base de connaissances
- Chat

## Category

- [Traitement des paiements](https://www.capterra.lu/directory/30232/payment-processing/software)

## Catégories connexes

- [Traitement des paiements](https://www.capterra.lu/directory/30232/payment-processing/software)
- [Logiciels de location saisonnière](https://www.capterra.lu/directory/30616/vacation-rental/software)
- [Logiciels de gestion hôtelière](https://www.capterra.lu/directory/20031/hospitality-property-management/software)

##  Logiciels similaires

1. [Hostaway](https://www.capterra.lu/software/152433/hostaway) — 4.8/5 (1524 reviews)
2. [Guesty Lite](https://www.capterra.lu/software/169863/your-porter-app) — 4.7/5 (547 reviews)
3. [Lodgify](https://www.capterra.lu/software/131924/lodgify) — 4.5/5 (1282 reviews)
4. [Breezeway](https://www.capterra.lu/software/186514/breezeway) — 4.6/5 (195 reviews)
5. [OwnerRez](https://www.capterra.lu/software/100831/ownerrez) — 4.9/5 (259 reviews)

## Avis

### "Easy and effortless to use, very great additional to our system" — 5.0/5

> **Utilisateur vérifié** | *10 juin 2023* | Hôtellerie | Taux de recommandation : 9.0/10
> 
> **Avantages**: Forms an important part of our business system which enables us to make additional sales
> 
> **Inconvénients**: None noted, all is very basic and functional
> 
> Great service and support from the team, and reliable.

-----

### "Automating our growing business" — 5.0/5

> **Tracey** | *30 septembre 2021* | Hôtellerie | Taux de recommandation : 10.0/10
> 
> **Avantages**: We moved from another supplier due to the manual payments we were having to collect from our guest.
We were not able to use security deposits for guests. It has enabled our growing business to automate its payments in a secure and flexible manner.
> 
> **Inconvénients**: Very small but as we are based in the UK some of the features and set up is based in $ rather than £
> 
> There have a been a few gaps in our requirtements - however the team at CA have always been receptive to these and have added lots of new functionality to support us.

-----

### "WORST NIGHTMARE AND SCAM" — 1.0/5

> **Eric Alvin** | *26 août 2024* | Hôtellerie | Taux de recommandation : 0.0/10
> 
> **Avantages**: NONE AT ALL. We never got to use their services and they charged us so much.  Ian is the worst customer service representative you could ever encounter. The most arrogant person I have ever talked to.
> 
> **Inconvénients**: Customer service was really bad and over charging over services that we never availed
> 
> RATING : 0 ( if I could rate negative I would)

Our experience with ChargeAutomation has been an absolute nightmare. Despite not using any of their services for an entire year, we were forced into a non-refundable contract. We subscribed based on misleading claims that ChargeAutomation could easily integrate with PayPal Business. However, we later discovered that additional, undisclosed steps were required. This bait-and-switch tactic cost us valuable time and money.

The layers of coordination—starting from Hostaway to ChargeAutomation, then to Cybersource, GlobalPay, and Paynamics—added nothing but financial burden. This tangled mess has been incredibly frustrating and costly, with no benefit to our business whatsoever.

The customer service is abysmal. Ian from ChargeAutomation not only refused our refund request but also fought with us when we tried to discuss our concerns. He even made a fuss about the negative review we left, showing a complete lack of professionalism and disregard for customer satisfaction. 

This company is nothing short of a scam. Avoid ChargeAutomation at all costs if you value your time, money, and sanity.

-----

### "Makes Payment Processing Easy" — 5.0/5

> **Ian** | *10 février 2021* | Hôtellerie | Taux de recommandation : 10.0/10
> 
> **Avantages**: ChargeAutomation is a feature rich platform that makes process payments, authorizing deposits, and handling guest documentation easy. The hard working team of develops is constantly making improvements and readily accepts feedback and suggestions.
> 
> **Inconvénients**: The software struggles with updating when dates of stay change which is a challenge.
> 
> Overall this software is excellent. It has made the day to day task of payment processing and guest document gathering smooth and reliable.

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### "CA is the future of guest experience" — 5.0/5

> **Stuart** | *11 août 2024* | Hôtellerie | Taux de recommandation : 10.0/10
> 
> **Avantages**: The integration with RemoteLock software which enables the PIN code door access information to be included in the guest guidebook is fantastic. Obtaining the guests real email address rather than the random booking.com/expedia/airbnb system generated email address is worth its wait in gold. Now you can communicate with these guests outwith the walled garden. Best of all, these features and much more are included for FREE in their Basic plan.
> 
> **Inconvénients**: Dashboard, I would like to be able to move the widget order. I would like to see a widget where it displays the booking and answers to the custom questions, rather than having to open a new window.
> 
> Fantastic, this is the future for guest experience\!

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## Liens

- [Afficher sur Capterra](https://www.capterra.lu/software/215613/chargeautomation)

## Cette page est disponible dans les langues suivantes.

| Langue | URL |
| en | <https://www.capterra.com/p/215613/ChargeAutomation/> |
| en-AE | <https://www.capterra.ae/software/215613/chargeautomation> |
| en-AU | <https://www.capterra.com.au/software/215613/chargeautomation> |
| en-CA | <https://www.capterra.ca/software/215613/chargeautomation> |
| en-GB | <https://www.capterra.co.uk/software/215613/chargeautomation> |
| en-IE | <https://www.capterra.ie/software/215613/chargeautomation> |
| en-IL | <https://www.capterra.co.il/software/215613/chargeautomation> |
| en-IN | <https://www.capterra.in/software/215613/chargeautomation> |
| en-NZ | <https://www.capterra.co.nz/software/215613/chargeautomation> |
| en-SG | <https://www.capterra.com.sg/software/215613/chargeautomation> |
| en-ZA | <https://www.capterra.co.za/software/215613/chargeautomation> |
| fr | <https://www.capterra.fr/software/215613/chargeautomation> |
| fr-BE | <https://fr.capterra.be/software/215613/chargeautomation> |
| fr-CA | <https://fr.capterra.ca/software/215613/chargeautomation> |
| fr-LU | <https://www.capterra.lu/software/215613/chargeautomation> |

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