--- description: Capturi : qu'en pensent les utilisateurs ? Lisez les avis clients sur Capturi, consultez les prix, tarifs, abonnements et découvrez ses fonctionnalités grâce à Capterra Luxembourg. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Capturi - Avis, notes, prix et abonnements - Capterra Luxembourg 2026 --- Breadcrumb: [Accueil](/) > [Logiciels d'analyse de la parole](/directory/32258/speech-analytics/software) > [Capturi](/software/216651/capturi) # Capturi Canonical: https://www.capterra.lu/software/216651/capturi Page : 1/2\ Suivant: [Page suivante](https://www.capterra.lu/software/216651/capturi?page=2) > Capturi est une excellente plateforme de conversation et d'IA en Scandinavie. Utilisez l'IA pour transformer vos conversations enregistrées en informations concrètes. > > Conclusion : 11 utilisateurs lui ont donné la note de **4.8/5**. Figure au meilleur classement pour **Probabilité de recommander le produit**. ----- ## Présentation ### Qui utilise Capturi ? L'IA conversationnelle Capturi est conçue pour améliorer l'expérience des clients et des employés. Cette technologie est utilisée par les centres de contact, les centres d'appel, les services aux citoyens et les services de vente de toutes tailles. ## Statistiques et notes | Métrique | Notation | En détail | | **Note globale** | **4.8/5** | 11 Avis | | Simplicité | 4.4/5 | D'après l'ensemble des avis | | Support client | 5.0/5 | D'après l'ensemble des avis | | Rapport qualité-prix | 4.9/5 | D'après l'ensemble des avis | | Fonctionnalités | 4.8/5 | D'après l'ensemble des avis | | Pourcentage de recommandation | 100% | (10/10 Probabilité de recommander le produit) | ## À propos de l'éditeur - **Société**: Puzzel ## Contexte commercial - **Public cible**: 11–50, 51–200, 201–500, 501–1.000, 1.001–5.000, 5.001–10.000, 10.000+ - **Déploiement et plateformes**: Cloud, SaaS, web, iPhone (mobile), iPad (mobile) - **Langues**: allemand, anglais, danois, finnois, norvégien, polonais, suédois - **Pays disponibles**: Afghanistan, Afrique du Sud, Albanie, Algérie, Allemagne, Andorre, Angola, Anguilla, Antigua-et-Barbuda, Arabie saoudite, Argentine, Arménie, Aruba, Australie, Autriche, Azerbaïdjan, Bahamas, Bahreïn, Bangladesh, Barbade et 209 de plus ## Fonctionnalités - Analyse des sentiments - Analyse des tendances - Automatisation des processus et flux de travail - Collecte de données multicanal - Employee Coaching Tools - Gestion de l'expérience client - Gestion de la qualité - Gestion des commentaires - Gestion des enquêtes et sondages - Prise en charge de plusieurs langues - Rapports et analyses - Reconnaissance vocale - Tableau de bord - Tableau de bord d'activités ## Intégrations (14 au total) - Adversus - Aircall - Dixa - Enreach Contact - IntraManager Work - LeadDesk - Plecto - Puzzel - Telavox - Trio - Twilio - Vonage Contact Center - babelforce - nps.today ## Ressources d'aide - Service client/e-mail - FAQ/forums - Support téléphonique ## Category - [Logiciels d'analyse de la parole](https://www.capterra.lu/directory/32258/speech-analytics/software) ## Catégories connexes - [Logiciels d'analyse de la parole](https://www.capterra.lu/directory/32258/speech-analytics/software) - [Outils de chat avec IA](https://www.capterra.lu/directory/31596/conversational-ai-platform/software) - [Logiciels d'expérience client](https://www.capterra.lu/directory/30671/customer-experience/software) - [Logiciels d'assurance qualité pour centre de contact](https://www.capterra.lu/directory/33415/contact-center-quality-assurance/software) - [Logiciels de satisfaction client](https://www.capterra.lu/directory/30541/customer-satisfaction/software) ## Logiciels similaires 1. [Genesys Cloud CX](https://www.capterra.lu/software/21409/genesys-cloud) — 4.3/5 (262 reviews) 2. [LiveAgent](https://www.capterra.lu/software/102188/liveagent) — 4.7/5 (1776 reviews) 3. [NiCE CXone](https://www.capterra.lu/software/134775/incontact-call-center-software) — 4.2/5 (581 reviews) 4. [XM for Customer Experience](https://www.capterra.lu/software/152924/customer-frontlines) — 4.6/5 (255 reviews) 5. [EvaluAgent](https://www.capterra.lu/software/148526/evaluagent) — 4.7/5 (20 reviews) ## Avis ### "Intuitive design and ease of use." — 5.0/5 > **Lars** | *30 septembre 2024* | Télécommunications | Taux de recommandation : 10.0/10 > > **Avantages**: Intuitive design and ease of use. Capturi makes data analysis more accessible for many employees, while allowing deep data dives for professionals. > > **Inconvénients**: None so far. The company has been very accommodating for us. ----- ### "Excellent software with a multitude of uses" — 5.0/5 > **Peter** | *28 septembre 2023* | Transport routier/ferroviaire | Taux de recommandation : 10.0/10 > > **Avantages**: The ease of use is very helpful, ensuring active use in an often timeframe. The learning curve for me was quite steep, however being an active user now for a few years, it comes almost natural to me. > > **Inconvénients**: For users it can be quite overwelming to adapt to a system like Capturi. As I do not know any other software solutions offering the same type of insights, I cannot comment if this is similar with competing solutions. > > I am very happy working with Capturi, appreciating my company deciding on signing with their platform. It gives great insights into reasons for customers calling our company as opposed to having to ask the employees directly.It gives a fast an easy option to create overviews for teamleads or managers, allowing for them to get the most valuable information in a quick and easy-to-use manner, without them having to spend hours on end, searching for the information. ----- ### "Capturi" — 4.0/5 > **Charlotte** | *29 juin 2023* | Banque | Taux de recommandation : 9.0/10 > > **Avantages**: Easy to use and very intuitive platform. Very helpful support > > **Inconvénients**: The limited ability to do advanced analysis in Capturi. It is possible to use the API wich is a hugh advantage ----- ### "Tracking authenticity" — 5.0/5 > **Sune** | *10 juillet 2023* | Biens de consommation | Taux de recommandation : 10.0/10 > > **Avantages**: You can quickly create a tracker to get the feel and scope of a problem caught through intuition. Tracking in new ways with AI reforms the way of measuring good customer service. Implentent advanced search criteria and show them with simple and easily understood dashboards. > > **Inconvénients**: To get the right results you have to define the frameworks precisely. You have to be precise in what you want to know and put effort into adjusting your trackers to get the right results. ----- ### "Very satisfied with Capturi" — 5.0/5 > **Mie** | *17 octobre 2023* | Assurance | Taux de recommandation : 10.0/10 > > **Avantages**: I have easy access to our recorded telephone conversations, can read a summery and the system guides me to specific subject, if I choose to listen.The dash boards gives me a good overview to all aspects in our conversations, how our customer satisfaction is, and where we can focus to improve.We are very fond of our Customer Success Manager from Capturi who guides us to valuable data, insights and inspire us. > > **Inconvénients**: Maybe some more standard dashboards, but Capturis consultant always help me to make the ones I need. > > We are very satisfied with the easy access to our conversations without a major server installation. We learn a lot from the statistics, views and results to improve our customer satisfaction. ----- Page : 1/2\ Suivant: [Page suivante](https://www.capterra.lu/software/216651/capturi?page=2) ## Liens - [Afficher sur Capterra](https://www.capterra.lu/software/216651/capturi) ## Cette page est disponible dans les langues suivantes. | Langue | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | ----- ## Données structurées