--- description: Spruce : qu'en pensent les utilisateurs ? Lisez les avis clients sur Spruce, consultez les prix, tarifs, abonnements et découvrez ses fonctionnalités grâce à Capterra Luxembourg. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Spruce - Avis, notes, prix et abonnements - Capterra Luxembourg 2026 --- Breadcrumb: [Accueil](/) > [Logiciels pour la distribution](/directory/30079/distribution/software) > [Spruce](/software/218534/spruce) # Spruce Canonical: https://www.capterra.lu/software/218534/spruce Page : 1/3\ Suivant: [Page suivante](https://www.capterra.lu/software/218534/spruce?page=2) > Spruce est un logiciel cloud de gestion d'affaire pour les entreprises de bois et de matériel de construction. Une solution de point de vente > > Conclusion : 33 utilisateurs lui ont donné la note de **3.3/5**. Figure au meilleur classement pour **Probabilité de recommander le produit**. ----- ## Présentation ### Qui utilise Spruce ? Spruce est idéal pour : revendeurs de bois et matériaux de construction, quincailleries, magasins de bricolage, salles d'exposition de cuisines et salles de bain, fournisseurs d'articles de plomberie/électricité/CVC (chauffage, ventilation et climatisation), fenêtres/portes/menuiserie intérieure, fournisseurs de carrelage/sols, maçonnerie/briques/béton. ## Statistiques et notes | Métrique | Notation | En détail | | **Note globale** | **3.3/5** | 33 Avis | | Simplicité | 3.3/5 | D'après l'ensemble des avis | | Support client | 2.9/5 | D'après l'ensemble des avis | | Rapport qualité-prix | 3.0/5 | D'après l'ensemble des avis | | Fonctionnalités | 3.4/5 | D'après l'ensemble des avis | | Pourcentage de recommandation | 60% | (6/10 Probabilité de recommander le produit) | ## À propos de l'éditeur - **Société**: ECI Software Solutions - **Pays**: Grand Prairie, É.-U. - **Fondé**: 1999 ## Contexte commercial - **À partir de**: 10.000,00 $US - **Public cible**: Auto-entrepreneur, 2–10, 11–50, 51–200, 201–500 - **Déploiement et plateformes**: Cloud, SaaS, web, Windows (ordinateur), Windows (sur site) - **Langues**: anglais - **Pays disponibles**: Canada, Royaume-Uni, États-Unis ## Fonctionnalités - Archivage et rétention - Carte de fidélité - Cartes de fidélité - Classification des documents - Comptabilité - Comptabilité clients - Comptabilité fournisseurs - Connecteurs de données - Contrôles/Permissions d'accès - Facturation - Gestion de l'e-commerce - Gestion des abonnements - Gestion des bons de commande - Gestion des commandes - Gestion des documents - Gestion des flux de travail - Gestion des promotions - Gestion des renouvellements de commande - Gestion des reçus - Gestion des récompenses - Gestion des stocks - Gestion des stocks - Gestion financière - Grand livre comptes clients - Logiciels d'expérience client - Marketing multicanal - Mesure des performances - Modèles personnalisables - Opérations d'entreprise intégrées - Paiements en ligne - Partage des fichiers - Payment Collection - Piste d'audit - Planification stratégique - Publishing/Sharing - Rapprochement bancaire - Real-Time Reporting - Relevés clients - Reporting financier - Saisie de documents - Signature électronique - Stockage de documents - Suivi de l'activité des clients - Suivi de l'inventaire - Suivi des coûts - Sécurité des données - Tableau de bord - Tableau de bord personnalisable - Transfert électronique de fonds - Visualisation de données ... et 33 fonctionnalités supplémentaires ## Ressources d'aide - Service client/e-mail - FAQ/forums - Base de connaissances - Support téléphonique - Support 24/7 (réponse directe) - Chat ## Category - [Logiciels pour la distribution](https://www.capterra.lu/directory/30079/distribution/software) ## Catégories connexes - [Logiciels pour la distribution](https://www.capterra.lu/directory/30079/distribution/software) - [Gestion des stocks](https://www.capterra.lu/directory/30106/inventory-control/software) - [Gestion des commandes](https://www.capterra.lu/directory/30225/order-management/software) - [Gestion des stocks](https://www.capterra.lu/directory/30006/inventory-management/software) - [Comptabilité](https://www.capterra.lu/directory/1/accounting/software) ## Logiciels similaires 1. [Booqable](https://www.capterra.lu/software/138689/booqable) — 4.8/5 (1134 reviews) 2. [Fishbowl](https://www.capterra.lu/software/123794/fishbowl) — 4.2/5 (1106 reviews) 3. [NetSuite](https://www.capterra.lu/software/135757/netsuite) — 4.2/5 (2007 reviews) 4. [Odoo](https://www.capterra.lu/software/135618/odoo) — 4.2/5 (1299 reviews) 5. [QuickBooks Enterprise](https://www.capterra.lu/software/46497/quickbooks-enterprise) — 4.5/5 (20621 reviews) ## Avis ### "My experience with Spruce" — 3.0/5 > **Martin** | *18 avril 2022* | Vente au détail | Taux de recommandation : 7.0/10 > > **Avantages**: Integrating accounting with the point of sale and purchasing functions. I also like being on the cloud as opposed to having inhouse servers. I like how the system updates POS transactions to the accounting modules. > > **Inconvénients**: Limited ability for a user to get software changes done in the system. The lumber world requires software engineers to understand how the programs should work. As a lumber and building material sales company, it is difficult to interface with the software folks. > > My Spruce experience is very good overall. I have demoed other products and am glad that I remained with Spruce. The support is getting better, and the system is very dependable. ----- ### "Spuce is easy to setup, price competitive and use compared to other systems." — 5.0/5 > **LINDA** | *24 juin 2021* | Matériaux de construction | Taux de recommandation : 10.0/10 > > **Avantages**: The ease of generating and maintaining financials and being able to easily look up accounts payable and accounts receivable information needed at a moments notice. > > **Inconvénients**: It did not provide needed payroll. Statements are not easy to read for customers. > > A very good experience. ----- ### "Getting Used to Spruce" — 5.0/5 > **Bonnie** | *14 avril 2022* | Matériaux de construction | Taux de recommandation : 9.0/10 > > **Avantages**: I think that Spruce is easy to use once it is gotten used too. It is somewhat like our old system, with some defined differences. I love the ease of looking at customer's accounts. I love the posting of accounts payable invoices and paying the invoices. > > **Inconvénients**: There are little aspects about Spruce that are aggravating, like the re-receiving in purchasing seems to have extra steps that are un-necessary. The backing out of invoices and deposits seems to also be a little extra > > I like Spruce in general. I think we would have had a better experience with our turnover from ECI to Spruce had the pandemic not hit and we had had trainers on site.....but we have made it\! ----- ### "Very Satisfied" — 5.0/5 > **Kyle** | *10 janvier 2019* | Vente au détail | Taux de recommandation : 9.0/10 > > **Avantages**: Very user friendly. POS works well and is quick to get customer invoiced. The document management built into the software is very good and eliminates the need for paper files. Can easily tag external documents and scan into the software and tag to specific invoices, orders, quotes. Customer support has been great to deal with. They provide a good online help system with videos and documents to explain how to work with the software. There are lots of add on features if you need them. The implementation went very smooth when we switched over from the ECS PRO system we were on. The day we went live we were up and running that afternoon on the ECI Spruce system. The implementation team outlined a course of action over several months to get everything in place and tested before the actual go live date. The key to the success we had was in the planning done by Spruce and on us acting on there advice and getting the training and pre implementation check list done. > > **Inconvénients**: Crystal reports (optional add on) does take some time to get used to and is a little hard to use on initial setup. But overall it offers good reports. > > As with any software of this nature it is only as good as the information you put into it. If you do not input purchase orders correctly or receive the product correctly it will not keep your inventory correct or cost correct. The learning curve is not high but you do have to take the time to learn how to use the software and what the different functions will do. As with any software change or upgrade do your homework first and list out your expectations to see if the software you are looking at will meet those expectations. ----- ### "Spruce - Mostly Good\!" — 4.0/5 > **Monica** | *18 avril 2022* | Vente au détail | Taux de recommandation : 7.0/10 > > **Avantages**: Integration was a bit of a struggle at first but once we got things figured out, the software has run very well. It has a ton of capability - we haven't even scratched the surface yet\! We plan on implementing more features soon - rental and customer loyalty - and look forward to streamlining those in our store. > > **Inconvénients**: There are aspects of the software that feel a little clunky still, or that require a lot of back and forth to accomplish a task. > > Spruce has been an upgrade for us overall and we look forward to utilizing more aspects of the software in the near future. Our biggest gripe with Spruce has been the lack of available customer service representatives when we call with an issue. There are times that weeks go by before someone calls us back. It has definitely been the most frustrating part of our experience thus far. The customer service reps are knowledgeable - there just aren't enough of them to handle all of the calls. ----- Page : 1/3\ Suivant: [Page suivante](https://www.capterra.lu/software/218534/spruce?page=2) ## Liens - [Afficher sur Capterra](https://www.capterra.lu/software/218534/spruce) ## Cette page est disponible dans les langues suivantes. | Langue | URL | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | ----- ## Données structurées