--- description: Squaretalk : qu'en pensent les utilisateurs ? Lisez les avis clients sur Squaretalk, consultez les prix, tarifs, abonnements et découvrez ses fonctionnalités grâce à Capterra Luxembourg. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Squaretalk - Avis, notes, prix et abonnements - Capterra Luxembourg 2026 --- Breadcrumb: [Accueil](/) > [Logiciels d'assurance qualité pour centre de contact](/directory/33415/contact-center-quality-assurance/software) > [Squaretalk](/software/219046/squaretalk-matrix) # Squaretalk Canonical: https://www.capterra.lu/software/219046/squaretalk-matrix Page : 1/6\ Suivant: [Page suivante](https://www.capterra.lu/software/219046/squaretalk-matrix?page=2) > Squaretalk est une plateforme de communication cloud polyvalente qui permet à vos équipes de vente et d'assistance de travailler efficacement où qu'ils se trouvent. > > Conclusion : 114 utilisateurs lui ont donné la note de **4.8/5**. Figure au meilleur classement pour **Probabilité de recommander le produit**. ----- ## Présentation ### Qui utilise Squaretalk ? C'est une solution parfaite pour les centres de communication de BPO (Business Process Outsourcing) et les grandes marques avec des équipes de vente et de rétention proactives, les négociants, les spécialistes du télémarketing, les responsables d'études de marché, les agents d'assurance et les conseillers financiers, etc. ## Statistiques et notes | Métrique | Notation | En détail | | **Note globale** | **4.8/5** | 114 Avis | | Simplicité | 4.8/5 | D'après l'ensemble des avis | | Support client | 4.8/5 | D'après l'ensemble des avis | | Rapport qualité-prix | 4.7/5 | D'après l'ensemble des avis | | Fonctionnalités | 4.7/5 | D'après l'ensemble des avis | | Pourcentage de recommandation | 90% | (9/10 Probabilité de recommander le produit) | ## À propos de l'éditeur - **Société**: Squaretalk - **Entreprise fondée en**: 2008 ## Contexte commercial - **À partir de**: 25,00 $US - **Public cible**: 2–10, 11–50, 51–200, 201–500, 501–1.000, 1.001–5.000, 5.001–10.000, 10.000+ - **Déploiement et plateformes**: Cloud, SaaS, web - **Langues**: allemand, anglais, arabe, espagnol, français, hébreu, italien - **Pays disponibles**: Afrique du Sud, Albanie, Algérie, Allemagne, Andorre, Arabie saoudite, Arménie, Australie, Autriche, Azerbaïdjan, Bahreïn, Bangladesh, Belgique, Bhoutan, Biélorussie, Bosnie-Herzégovine, Brésil, Bulgarie, Cambodge, Canada et 79 de plus ## Fonctionnalités - Alertes/Notifications - Automate d'appel - Automated Attendant - Automatisation des processus métiers - Autorisations basées sur les rôles - Chat et messagerie - Collaboration entre plusieurs utilisateurs - Communication multicanal - Conférences - Distribution automatique des appels - Engagement des leads - Enregistrements - Envoi de SMS en masse - Extensions virtuelles - Gestion de contenu - Gestion de la qualité - Gestion des campagnes - Gestion des centres d'appel - Gestion des leads - Gestion des listes - Gestion des listes d'appels - Gestion des listes d'attente - Gestion du pipeline de ventes - Intelligence artificielle et machine learning - Interface d'agent - Journalisation des appels - Liaisons SIP - Messagerie SMS - Messagerie bidirectionnelle - Messagerie planifiée - Messagerie vocale - Mesure des performances - Numéroteur prédictif (predictive dialer) - PBX - Personnalisation - Planification des campagnes - Prise en charge de plusieurs langues - Rapports et analyses - Rapports personnalisables - Rapports sur les appels - Routage automatisé - Routage des appels - Réponses automatisées - Scripts d'appel - Suivi des appels - Tableau de bord - Tableau de bord d'activités - Third-Party Integrations - Traitement automatique du langage naturel - Transcription des appels ... et 26 fonctionnalités supplémentaires ## Intégrations (7 au total) - Freshdesk - HubSpot CRM - Pipedrive - Salesforce Sales Cloud - WhatsApp - Zendesk Suite - Zoho CRM ## Ressources d'aide - Service client/e-mail - Base de connaissances - Support téléphonique - Support 24/7 (réponse directe) - Chat ## Category - [Logiciels d'assurance qualité pour centre de contact](https://www.capterra.lu/directory/33415/contact-center-quality-assurance/software) ## Catégories connexes - [Logiciels d'assurance qualité pour centre de contact](https://www.capterra.lu/directory/33415/contact-center-quality-assurance/software) - [Assistant virtuel](https://www.capterra.lu/directory/33535/virtual-assistant/software) - [Numéroteur prédictif (predictive dialer)](https://www.capterra.lu/directory/30597/predictive-dialer/software) - [Logiciels de numérotation automatique](https://www.capterra.lu/directory/30999/auto-dialer/software) - [Logiciels de centre d'appel](https://www.capterra.lu/directory/30007/call-center/software) ## Logiciels similaires 1. [Ringover](https://www.capterra.lu/software/169627/ringover) — 4.7/5 (884 reviews) 2. [DialedIn CCaaS](https://www.capterra.lu/software/29589/callcenternow) — 4.8/5 (330 reviews) 3. [Convoso](https://www.capterra.lu/software/76768/cloud-predictive-dialer) — 4.5/5 (395 reviews) 4. [LiveAgent](https://www.capterra.lu/software/102188/liveagent) — 4.7/5 (1787 reviews) 5. [Readymode](https://www.capterra.lu/software/136728/Readymode) — 4.6/5 (144 reviews) ## Avis ### "Reliable Calling Platform That Helped My Insurance Sales Team Stay Organized" — 4.0/5 > **Venkat** | *20 juillet 2026* | Assurance | Taux de recommandation : 9.0/10 > > **Avantages**: My team adapted to the platform fairly quickly, and the call management tools made it simple to monitor ongoing conversations and follow up with potential policyholders. The reporting dashboard gave me a clear picture of agent performance and campaign results, which helped me make better decisions. As a Sales Manager in the insurance industry, I found Squaretalk to be very easy to use after the initial setup. I also think it offers good value for money because it combines calling, reporting, and management features in one platform. The connection quality was generally stable, so our customer conversations were rarely interrupted. > > **Inconvénients**: The learning curve can be a little challenging for new agents who have never worked with a cloud-based calling system before. Some reporting filters could be more flexible, and we experienced occasional internet-related delays during peak business hours, although they were not frequent enough to significantly affect productivity. > > It has improved the way my insurance sales team handles outbound calls, tracks performance, and manages customer interactions. The interface is user-friendly, the reporting tools provide useful insights, and the call management features have made daily operations much smoother. ----- ### "Squaretalk Review - A Decent Tool for Team Communication" — 5.0/5 > **Clara** | *13 août 2026* | Logiciels | Taux de recommandation : 8.0/10 > > **Avantages**: Squaretalk's ease of use and seamless integration with our existing workflow are a big plus. I've found it pretty solid for team communication and collaboration. We've been able to streamline our processes and improve productivity, which is a huge benefit for our team. > > **Inconvénients**: One thing that's kind of annoying is the occasional lag when loading large files. It's not a huge deal, but it can be frustrating when you're working under tight deadlines. We've also found the customer support to be a bit slow to respond at times. > > I've had a generally positive experience with Squaretalk, using it regularly for our team's communication and collaboration. It's user-friendly and has helped streamline our workflow, although I've encountered some minor glitches and wish for a few more customization options to enhance its functionality further. ----- ### "Horrible, not working, and not even refunding or replying to refund requests" — 1.0/5 > **Alexander** | *14 mai 2019* | Logistique et chaîne d'approvisionnement | Taux de recommandation : 0.0/10 > > **Avantages**: The way its being massively oversold by a highly qualified sales person. It's a cool dude, but once the sale is made and nothing is working, it's not possible to contact this guy. > > **Inconvénients**: It never worked. The guys couldn't like this \[SENSITIVE CONTENT\] to our internet or something. Support was worthless, again not helping at all. After 2 weeks of wasting a lot of time on this, I decided to just give up an not waste energy on this bs anymore. Again, the team was very very unprofessional, not refunding the pilot money, though I've never been able to use it. Wasted my time, my resources, and this is the type of service you can expect from these fellows. ----- ### "Squaretalk Enhanced Customer Satisfaction and Simplified Delivery Support During High Demand" — 5.0/5 > **Radhika** | *22 juin 2026* | Services et technologies de l'information | Taux de recommandation : 10.0/10 > > **Avantages**: Delivery enquiries are handled very effectively by the IVR and queue management. The system remains stable and calls are correctly routed from the first ring during busy times. Agents can instantly view order status thanks to the CRM integration. > > **Inconvénients**: Although useful, the reporting email layout could use some polish. The information itself is precise and extremely helpful. > > When customers call regarding deliveries, they anticipate prompt responses. Squaretalk practically eliminated needless transfers and decreased our average handle time. During our busiest quarter, customer satisfaction scores increased and repeat contact rates decreased. ----- ### "A solid choice for remote meetings in the UK" — 4.0/5 > **Jesseica** | *8 août 2026* | Services aux consommateurs | Taux de recommandation : 8.0/10 > > **Avantages**: Squaretalk's audio and video conferencing features work well enough for our team's daily stand-ups and catch-up meetings. The screen sharing is pretty solid, and it's easy to schedule meetings on the go. Our team's size is about 15 people. > > **Inconvénients**: The mobile app took a bit to figure out, but once we got the hang of it, it worked well. Not a huge deal, but it would be great if they could add more customization options for the mobile app. Our team's industry is education, and we're based in the UK. > > Overall, I'm quite satisfied with Squaretalk. It's a reliable platform that I've used extensively for regular video conferencing and team collaboration. While there are minor features I wish were more streamlined, the experience has been mostly seamless and efficient, earning it a solid 4-star rating from me. ----- Page : 1/6\ Suivant: [Page suivante](https://www.capterra.lu/software/219046/squaretalk-matrix?page=2) ## Liens - [Afficher sur Capterra](https://www.capterra.lu/software/219046/squaretalk-matrix) ## Cette page est disponible dans les langues suivantes. | Langue | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | ko | | | nl | | | nl-BE | | | pl | | | pt | | | pt-PT | | | sv | | | tr | | ----- ## Données structurées