--- description: Maestro PMS : qu'en pensent les utilisateurs ? Lisez les avis clients sur Maestro PMS, consultez les prix, tarifs, abonnements et découvrez ses fonctionnalités grâce à Capterra Luxembourg. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Maestro PMS - Avis, notes, prix et abonnements - Capterra Luxembourg 2026 --- Breadcrumb: [Accueil](/) > [Logiciels de gestion hôtelière](/directory/20031/hospitality-property-management/software) > [Maestro PMS](/software/2437/maestro-pms) # Maestro PMS Canonical: https://www.capterra.lu/software/2437/maestro-pms Page : 1/2\ Suivant: [Page suivante](https://www.capterra.lu/software/2437/maestro-pms?page=2) > Solution permettant d'améliorer à la fois la productivité des hôtels, des centres de vacances et des centres de conférence et des opérations d'entreprise. > > Conclusion : 23 utilisateurs lui ont donné la note de **4.3/5**. Figure au meilleur classement pour **Probabilité de recommander le produit**. ----- ## Présentation ### Qui utilise Maestro PMS ? Hôtels indépendants à service complet, villages de vacances, centres de congrès, locations de vacances, casinos, entreprises de gestion hôtelière, refuges et organismes à but non lucratif, logements universitaires, gîtes et grands groupes. ## Statistiques et notes | Métrique | Notation | En détail | | **Note globale** | **4.3/5** | 23 Avis | | Simplicité | 3.8/5 | D'après l'ensemble des avis | | Support client | 4.3/5 | D'après l'ensemble des avis | | Rapport qualité-prix | 4.2/5 | D'après l'ensemble des avis | | Fonctionnalités | 4.0/5 | D'après l'ensemble des avis | | Pourcentage de recommandation | 80% | (8/10 Probabilité de recommander le produit) | ## À propos de l'éditeur - **Société**: NORTHWIND - **Pays**: Markham, Canada - **Fondé**: 1978 ## Contexte commercial - **À partir de**: 25.000,00 $US - **Public cible**: 2–10, 11–50, 51–200, 201–500, 501–1.000, 1.001–5.000, 5.001–10.000, 10.000+ - **Déploiement et plateformes**: Cloud, SaaS, web, Mac (ordinateur), Windows (ordinateur), Linux (ordinateur), Windows (sur site), Linux (sur site), Android (mobile), iPhone (mobile), iPad (mobile) - **Langues**: anglais - **Pays disponibles**: Canada, Irlande, Mexique, Royaume-Uni, États-Unis ## Fonctionnalités - Automatisation du marketing - Gestion de l'expérience invité - Gestion de la communication - Gestion de la maintenance - Gestion des documents - Gestion des employés - Gestion des tests - Intégration GDS et OTA - Logiciels d'expérience client - Point de vente (PDV) - Rapports et analyses - Third-Party Integrations ## Intégrations (5 au total) - Book4Time - Ivy Experience Suite - ResortCleaning - Tripleseat - Whistle Messaging ## Ressources d'aide - Service client/e-mail - FAQ/forums - Base de connaissances - Support téléphonique - Support 24/7 (réponse directe) - Chat ## Category - [Logiciels de gestion hôtelière](https://www.capterra.lu/directory/20031/hospitality-property-management/software) ## Catégories connexes - [Logiciels de gestion hôtelière](https://www.capterra.lu/directory/20031/hospitality-property-management/software) - [Logiciels de gestion d'API](https://www.capterra.lu/directory/31065/api-management/software) - [Gestion des biens](https://www.capterra.lu/directory/30929/rental-property-management/software) ## Logiciels similaires 1. [Hostaway](https://www.capterra.lu/software/152433/hostaway) — 4.8/5 (1524 reviews) 2. [Guesty](https://www.capterra.lu/software/159377/guesty) — 4.4/5 (465 reviews) 3. [Smoobu](https://www.capterra.lu/software/160106/smoobu) — 4.5/5 (195 reviews) 4. [WebRezPro](https://www.capterra.lu/software/113348/webrezpro) — 4.6/5 (211 reviews) 5. [GuestTracker](https://www.capterra.lu/software/1007390/guesttracker) — 4.5/5 (12 reviews) ## Avis ### "Fantastic customer support drives feature rich PMS" — 5.0/5 > **Chris** | *18 octobre 2017* | Taux de recommandation : 9.0/10 > > **Avantages**: The hospitality industry is about people - connecting people, servicing people, and other various interactions. Having a key software vendor that is also about people is invaluable. The support staff at Maestro are what sets them apart from their competition - the Canadian hospitality is on full display here. > > **Inconvénients**: As is common with PMS suites, the interface is a bit dated in its look. The HTML version is a bit more polished however. ----- ### "Used it for 7 years" — 4.0/5 > **Ryan** | *18 février 2019* | Équipement et fournitures de bureau | Taux de recommandation : 8.0/10 > > **Avantages**: Once you get past the learning curve, it's very easy to use and move quickly through the program. It is a great program for all aspects of managing hotel be it inventory and rate management, guest management, reservations, sales, accounting. I'm sure in 7 years I've used it, I didn't get to use every function since there was just so much. What I liked most was that it is quick and easy to access a lot of information (guest, company, or group info or history / room availability and pricing / accounting and sales figures). This was very helpful since easy flow of information is vital to a hotel running smoothly. When loading rates, I particularly liked that I could set automatic rate adjustments base on parameters such as dates, day of the week, occupancy, room type, or a combination of any of the aforementioned. This automation meant that if sudden inventory changes occurred on the rare occasion that I was not working, the rates would increase or decrease to achieve the best average daily rate and occupancy. Managing inventory was very easy with Maestro. Even with 9 different room types, I could use various reports to see overall occupancy, occupancy by room types, and also by specific rooms. I could go on. It is a very solid PMS program and I would use it again. > > **Inconvénients**: The only real dislike that I had with this program was the learning curve. Because the particular Maestro PMS we used was easier to use without using a computer mouse, it was essential to learn the mnemonics (ALT- letter combo) of every function. I still remember that to get to reservations was ALT-I-R. This was was complicated by the fact that sometimes the ALT-letter combo varied between different tasks even though they were similar tasks. The best way to explain is an example: In a guest reservation, to access notes I would key in ALT-I-N, in a group reservation, I would have to key in ALT-I-T. > > I'll have to admit that in 9 years working in hotels that I've only used 2 PMS programs. Of the two, I strongly preferred Maestro. I've used Maestro as a front desk agent, night auditor, front office manager, and general manager. Once past the learning curve, and with repeated use, you can fly through the program quicker than the computer can refresh... at least I could :) ----- ### "Maestro PMS" — 3.0/5 > **Madison** | *2 juillet 2019* | Hôtellerie | Taux de recommandation : 5.0/10 > > **Avantages**: I like that you can put events in and track bookings. You can make payments and keep record of events and rooms booking. > > **Inconvénients**: The program is not user friendly from a hotel stand point. To check in the employees have so many steps in order to get the guest checked in. The reports are not easy to pull and use. when you call support the person is not always nice and helpful. ----- ### "Maestro Review" — 4.0/5 > **Erin** | *12 juillet 2019* | Hôtellerie | Taux de recommandation : 8.0/10 > > **Avantages**: Transaction details, Customer Support, Auditing Reports > > **Inconvénients**: Unfortunately, we are still waiting on Tax reporting for our 1099's / 1042s annual tax reporting. Being in the US, we require both. We've requested the function over 3 years ago and it is still on the back burner. For US Clients-this is a BIG CON > > Over all, we like using Maestro PMS. ----- ### "Top Notch System and Service" — 4.0/5 > **Andy** | *2 août 2019* | Hôtellerie | Taux de recommandation : 9.0/10 > > **Avantages**: The software works as promoted with many options to fit clients needs. What I am most impressed is the level of support we receive and the speed in which we receive support. From daily tech questions to new technology upgrades, the Maestro team is always quick to respond and have the desire to provide solutions. > > **Inconvénients**: Group package rate setup seems to be very complex and difficult to wrap me head around, will continue to study and ask questions. ----- Page : 1/2\ Suivant: [Page suivante](https://www.capterra.lu/software/2437/maestro-pms?page=2) ## Liens - [Afficher sur Capterra](https://www.capterra.lu/software/2437/maestro-pms) ## Cette page est disponible dans les langues suivantes. | Langue | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Données structurées