--- description: Vanillasoft : qu'en pensent les utilisateurs ? Lisez les avis clients sur Vanillasoft, consultez les prix, tarifs, abonnements et découvrez ses fonctionnalités grâce à Capterra Luxembourg. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Vanillasoft - Avis, notes, prix et abonnements - Capterra Luxembourg 2026 --- Breadcrumb: [Accueil](/) > [Logiciels de télévente](/directory/30680/inside-sales/software) > [Vanillasoft](/software/27609/vanillasoft) # Vanillasoft Canonical: https://www.capterra.lu/software/27609/vanillasoft Page : 1/11\ Suivant: [Page suivante](https://www.capterra.lu/software/27609/vanillasoft?page=2) > Logiciel de gestion des leads dans le cloud comprenant des fonctionnalités de numérotation automatique, d'enregistrement des appels, de conformité DNC et d'intégration des leads web pour les appels sortants. > > Conclusion : 233 utilisateurs lui ont donné la note de **4.6/5**. Figure au meilleur classement pour **Probabilité de recommander le produit**. ----- ## Présentation ### Qui utilise Vanillasoft ? Les équipes de vente internes et à distance. ## Statistiques et notes | Métrique | Notation | En détail | | **Note globale** | **4.6/5** | 233 Avis | | Simplicité | 4.6/5 | D'après l'ensemble des avis | | Support client | 4.5/5 | D'après l'ensemble des avis | | Rapport qualité-prix | 4.5/5 | D'après l'ensemble des avis | | Fonctionnalités | 4.4/5 | D'après l'ensemble des avis | | Pourcentage de recommandation | 90% | (9/10 Probabilité de recommander le produit) | ## À propos de l'éditeur - **Société**: VanillaSoft - **Pays**: Plano, É.-U. - **Entreprise fondée en**: 2003 ## Contexte commercial - **Public cible**: 11–50, 51–200, 201–500, 501–1.000, 1.001–5.000, 5.001–10.000, 10.000+ - **Déploiement et plateformes**: Cloud, SaaS, web, Mac (ordinateur), Windows (ordinateur) - **Langues**: anglais - **Pays disponibles**: Canada, États-Unis ## Fonctionnalités - Analyse prédictive - Automate d'appel - Base de données de clients - Champs personnalisables - Communication multicanal - Distribution de leads - Définition des priorités - Enregistrements - Fonctions pour secteur de l'assurance - Gestion de la communication - Gestion des activités commerciales - Gestion des calendriers - Gestion des campagnes - Gestion des contacts - Gestion des e-mails - Gestion des flux de travail - Gestion des leads - Gestion des listes d'appels - Gestion des opportunités - Gestion des performances - Gestion des pipelines - Gestion des réunions - Gestion des tâches - Importation et exportation de données - Lead nurturing - Logiciels d'expérience client - Mesure des performances - Notation personnalisable - Outils de collaboration - Outils de prospection - Qualification de leads - Rapports de ventes - Rapports et analyses - Rapports personnalisables - Saisie de leads - Segmentation de leads - Suivi de l'engagement - Suivi des appels - Suivi des interactions - Système de calendrier et de rappel - Tableau de bord d'activités - Third-Party Integrations - Transcription des appels - Workflow Automation ## Intégrations (11 au total) - Chorus - Comm-unity - Docusign - Gong.io - Salesforce Platform - Salesforce Sales Cloud - VerticalResponse - Vidyard - Vonage Business Communications - Zapier - authorize.net ## Ressources d'aide - Service client/e-mail - FAQ/forums - Base de connaissances - Support téléphonique - Chat ## Category - [Logiciels de télévente](https://www.capterra.lu/directory/30680/inside-sales/software) ## Catégories connexes - [Logiciels de télévente](https://www.capterra.lu/directory/30680/inside-sales/software) - [Logiciels de SFA (Sales Force Automation)](https://www.capterra.lu/directory/12/sales-force-automation/software) - [Logiciels d'aide à la vente](https://www.capterra.lu/directory/30798/sales-enablement/software) - [Gestion des leads](https://www.capterra.lu/directory/30017/lead-management/software) - [Prévision des ventes](https://www.capterra.lu/directory/30930/sales-forecasting/software) ## Logiciels similaires 1. [Zoho CRM](https://www.capterra.lu/software/155928/zoho-crm) — 4.3/5 (6982 reviews) 2. [Bigin by Zoho CRM](https://www.capterra.lu/software/204998/bigin-by-zoho-crm) — 4.7/5 (738 reviews) 3. [HubSpot CRM](https://www.capterra.lu/software/152373/hubspot-crm) — 4.5/5 (4470 reviews) 4. [Salesforce Sales Cloud](https://www.capterra.lu/software/61368/salesforce) — 4.4/5 (18790 reviews) 5. [Dynamics 365](https://www.capterra.lu/software/157279/dynamics-365) — 4.4/5 (5834 reviews) ## Avis ### "VSoft Is Very Reliable" — 5.0/5 > **JOIA** | *29 juillet 2025* | Assurance | Taux de recommandation : 8.0/10 > > **Avantages**: The ease of access is very sufficient. Communication tools are up to date and functions well with the tailored options > > **Inconvénients**: The preset combined options that I can not opt out of before purchase. I would like the opt out option added > > I have used it for many years and it has always been streamlined. Learning curves are very minimal and they have resources available to help resolve any issues ----- ### "Streamlined Lead Management with Powerful Automation" — 5.0/5 > **Kathia** | *22 octobre 2025* | Services aux consommateurs | Taux de recommandation : 8.0/10 > > **Avantages**: Vanillasoft makes it easy to manage leads and automate follow-up tasks. The workflow automation saves a lot of time, and the interface is straightforward once you get used to it. I especially liked the call queue feature, it ensures reps never miss a lead and keeps outreach consistent. Their security features, including user permissions and data access controls, also inspire confidence. > > **Inconvénients**: The reporting tools could be more customizable. Some analytics are locked behind higher tiers, and integrating with other CRMs or marketing tools sometimes requires manual setup or third-party connectors. The learning curve for new team members can also be a bit steep. also Clarity is dope. > > Overall, Vanillasoft is a solid sales engagement platform that delivers great value for money, especially for teams focused on outbound calling and lead follow-up. Customer support is responsive and knowledgeable, and onboarding resources are helpful. Once configured, it really boosts productivity and lead conversion rates. ----- ### "Rudimentary At Best." — 1.0/5 > **Gabby** | *25 août 2025* | Collecte de fonds | Taux de recommandation : 0.0/10 > > **Avantages**: If I'm being honest, I don't really like anything about Vanilla Soft. Every single aspect of it is rudimentary at best. > > **Inconvénients**: If I have multiple people texting me, when a new message comes in, the other message fully disappears and if I'm not paying attention, my message is now being sent to someone that it has NOTHING to do with. We cannot receive photos. The phones and they're ability to call and it go through is a mess 9 times out of 10. If you email someone with another person cc'ed and one of the emails is wrong/bounces... NOW YOU CAN'T EMAIL EITHER OF THEM without getting Vanilla Soft involved. All of the improvements that have been rolled out have actually made pretty much EVERYTHING significantly WORSE. > > The learning curve of to this program is that you need to memorize the ways that its bad so that you can work around the issue before it even presents itself. I should have to copy every email before I send it, in fear that the whole system is going to crash out the second I hit send. I'm honestly not the hugest fan of the program. It's very much not a user friendly platform in a lot of ways including the fact that literally everything HAS to be resulted to be moved/we cannot just drag and drop it. It's also incredibly inconvenient that your text platform is basically useless in most ways. ----- ### "My overall experience with VS." — 5.0/5 > **Felipe** | *4 août 2025* | Assurance | Taux de recommandation : 2.0/10 > > **Avantages**: What I liked most about VanillaSoft was its intuitive user interface and powerful automation tools. It made it easy to prioritize leads, streamline follow-ups, and stay productive. The real-time performance tracking and call routing features also helped improve team efficiency and accountability. > > **Inconvénients**: What I liked least about VanillaSoft was the occasional lag and syncing issues, especially during high-volume outreach periods. Additionally, the reporting dashboard could be more customizable for detailed performance insights. > > My overall experience with VanillaSoft was positive. It’s a powerful tool for managing outreach, keeping leads organized, and improving follow-up efficiency. The dialing and scripting features helped streamline conversations, and it supported consistent productivity. With a few improvements to reporting and system speed, it could be nearly perfect. ----- ### "Vanillasoft not Vanillahard" — 5.0/5 > **Eric** | *29 janvier 2026* | Assurance | Taux de recommandation : 10.0/10 > > **Avantages**: I love how easy the setup is with calling leads and dispositioning them to their appropriate category. > > **Inconvénients**: I do not have any issues with Vanillasoft it's very easy to call the leads and really the only problem is the mindset I can have at times. > > Amazing, I've had it for over 5 years now and do not regret it what so ever. I recommend all new agents to give Vanillasoft a try. ----- Page : 1/11\ Suivant: [Page suivante](https://www.capterra.lu/software/27609/vanillasoft?page=2) ## Liens - [Afficher sur Capterra](https://www.capterra.lu/software/27609/vanillasoft) ## Cette page est disponible dans les langues suivantes. | Langue | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Données structurées