--- description: SERVTRAC : qu'en pensent les utilisateurs ? Lisez les avis clients sur SERVTRAC, consultez les prix, tarifs, abonnements et découvrez ses fonctionnalités grâce à Capterra Luxembourg. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: SERVTRAC - Avis, notes, prix et abonnements - Capterra Luxembourg 2026 --- Breadcrumb: [Accueil](/) > [Logiciels de gestion des interventions](/directory/10009/field-service-management/software) > [SERVTRAC](/software/30215/servtrac) # SERVTRAC Canonical: https://www.capterra.lu/software/30215/servtrac Page : 1/2\ Suivant: [Page suivante](https://www.capterra.lu/software/30215/servtrac?page=2) > SERVTRAC gère les processus de maintenance sur site pour les fabricants d'équipements commerciaux, les distributeurs et les prestataires de services indépendants. > > Conclusion : 11 utilisateurs lui ont donné la note de **4.5/5**. Figure au meilleur classement pour **Probabilité de recommander le produit**. ----- ## Présentation ### Qui utilise SERVTRAC ? SERVTRAC convient aux entreprises qui vendent et entretiennent des équipements et qui emploient une main-d'œuvre mobile qui nécessite un accès en temps réel aux calendriers, à l'historique des équipements, à l'inventaire, aux SLA des clients et aux informations de tarification. ## Statistiques et notes | Métrique | Notation | En détail | | **Note globale** | **4.5/5** | 11 Avis | | Simplicité | 4.4/5 | D'après l'ensemble des avis | | Support client | 5.0/5 | D'après l'ensemble des avis | | Rapport qualité-prix | 4.5/5 | D'après l'ensemble des avis | | Fonctionnalités | 4.5/5 | D'après l'ensemble des avis | | Pourcentage de recommandation | 90% | (9/10 Probabilité de recommander le produit) | ## À propos de l'éditeur - **Société**: AMTECH Computer Services - **Pays**: Jacksonville Beach, É.-U. - **Fondé**: 1989 ## Contexte commercial - **À partir de**: 15.000,00 $US - **Public cible**: 2–10, 11–50, 51–200, 201–500, 501–1.000 - **Déploiement et plateformes**: Cloud, SaaS, web, Windows (ordinateur) - **Langues**: anglais - **Pays disponibles**: Canada, Mexique, États-Unis ## Fonctionnalités - Accès mobile - Base de données de clients - Base de données de contacts - Devis - Facturation - GPS - Gestion des contrats/licences - Gestion des expéditions - Gestion des ordres de travail - Gestion des stocks - Gestion des techniciens - Gestion des tâches - Historique des services - Planification - Recouvrement des paiements sur le terrain - Routage - Signature électronique - Suivi du temps en ligne ## Ressources d'aide - Service client/e-mail - Base de connaissances - Support téléphonique - Support 24/7 (réponse directe) - Chat ## Category - [Logiciels de gestion des interventions](https://www.capterra.lu/directory/10009/field-service-management/software) ## Catégories connexes - [Logiciels de gestion des interventions](https://www.capterra.lu/directory/10009/field-service-management/software) - [Logiciels d'affectation du personnel](https://www.capterra.lu/directory/30059/service-dispatch/software) - [Logiciels pour électriciens](https://www.capterra.lu/directory/31006/electrical-contractor/software) ## Logiciels similaires 1. [Housecall Pro](https://www.capterra.lu/software/140363/housecall-pro) — 4.7/5 (2737 reviews) 2. [ServiceTitan](https://www.capterra.lu/software/150053/servicetitan) — 4.3/5 (325 reviews) 3. [BuildOps](https://www.capterra.lu/software/194155/buildops) — 4.5/5 (151 reviews) 4. [Service Fusion](https://www.capterra.lu/software/135788/service-fusion) — 4.3/5 (290 reviews) 5. [ServiceTrade](https://www.capterra.lu/software/132690/servicetrade-commercial) — 4.6/5 (339 reviews) ## Avis ### "SERVTRAC Mobile Solution" — 5.0/5 > **James** | *5 juillet 2016* | Eau/gaz/électricité | Taux de recommandation : 10.0/10 > > **Avantages**: The complete integration with our inventory and accounting package makes the invoicing process seamless; no double entry. The service history now available to the technician allows them to communicate with the customer more knowledgably. This is a complete solution. It simplifies the inventory reorder process for my parts department, streamlines invoicing for my accounting staff, and allows me to manage the business with robust reporting features. > > **Inconvénients**: Once everyone was trained on the software, it has been performing exactly how I hoped it would. > > We purchased the SERVTRAC Mobile solution because we realized the level of service we provided to our customers could be greatly enhanced with this product. Previously, we would have a lag time of possibly up to a week from call completion to invoicing due to technicians not being able to get back to the shop to drop off paper service tickets. SERVTRAC mobile closed that gap effectively, helping our cash flow in the process. Also, the admin support that we previously needed in the way of phone calls/text messages from technicians in the field was greatly diminished. At their fingertips, field technicians are able to view available inventory company wide and see complete service history, including previous technicians' notes. Having all of this information easily accessible by the technician has greatly improved our customer satisfaction scores. ----- ### "Integration of ServTrac Software thru Mobile Devices" — 5.0/5 > **Mark** | *18 juillet 2016* | Eau/gaz/électricité | Taux de recommandation : 10.0/10 > > **Avantages**: ServTrac Mobile provides for fast turnaround when additional parts and labor are needed for those customers who require DNE approvals. TIS and service history information has proven very beneficial to our technicians. Technician productivity reports are very useful in managing and evaluating each member of our service team. > > **Inconvénients**: Payroll Management - ServTrac Field Service Software is integrated with Microsoft Dynamics GP Financials which includes a comprehensive Payroll application. Our staff has found that handing off payroll processing services to our bank is more productive and cost effective vs completing this task in-house. This is not a negative reflection on ServTrac, but it does make sense to our business. The time savings allows our administrative and accounting staff to focus more on our customer service objectives. We are using all ServTrac modules and Dynamic GP modules except the payroll system. > > ServTrac has improved productivity in all facets of our business. The most significant improvements have occurred through better parts inventory management and rapid turnaround from call completion to invoicing. ----- ### "Useful Software" — 4.0/5 > **Greta** | *4 juillet 2019* | Gestion d'organisme à but non lucratif | Taux de recommandation : 7.0/10 > > **Avantages**: It's pretty intuitive. Good customer support. > > **Inconvénients**: Wish it could also work as a donor database. ----- ### "Service Management Software Improves Business Efficiency and Service Delivery." — 5.0/5 > **Dennis** | *27 juin 2016* | Eau/gaz/électricité | Taux de recommandation : 10.0/10 > > **Avantages**: The SERVTRAC Mobile software deployed on technician computers with electronic service reporting and parts ordering has substantially improved technician productivity. We have totally eliminated paper documents associated with service delivery. Technicians are very pleased with access to technical information and service history from the field. > > **Inconvénients**: No unsatisfactory issues to report. > > SERVTRAC software has greatly improved our business processes associated with service scheduling and inventory management. Full integration of order processing with our accounting package has simplified accounting functions and financial reporting. Software support is excellent. ----- ### "SERVTRAC is designed for our business" — 5.0/5 > **Joseph** | *3 août 2016* | Produits alimentaires | Taux de recommandation : 10.0/10 > > **Avantages**: SERVTRAC Mobile helps us communicate with our field Technicians without phone calls back and forth to the office. Our Technicians have all the information about the equipment they are servicing. Technicians are able to get the job done the first time and increase customer satisfaction. Dispatch efficiency has improved two fold. > > **Inconvénients**: N/A > > We have been an AMTECH customer since 1989. SERVTRAC Mobile is the latest generation product. We appreciate that AMTECH continues to update their products and services for their customers. We feel that we have been able to keep pace with technology without having to change vendors every few years. ----- Page : 1/2\ Suivant: [Page suivante](https://www.capterra.lu/software/30215/servtrac?page=2) ## Liens - [Afficher sur Capterra](https://www.capterra.lu/software/30215/servtrac) ## Cette page est disponible dans les langues suivantes. | Langue | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | ----- ## Données structurées