--- description: Solve CRM : qu'en pensent les utilisateurs ? Lisez les avis clients sur Solve CRM, consultez les prix, tarifs, abonnements et découvrez ses fonctionnalités grâce à Capterra Luxembourg. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Solve CRM - Avis, notes, prix et abonnements - Capterra Luxembourg 2026 --- Breadcrumb: [Accueil](/) > [Logiciels de CRM pour PME](/directory/31583/small-business-crm/software) > [Solve CRM](/software/41409/solve360) # Solve CRM Canonical: https://www.capterra.lu/software/41409/solve360 Page : 1/7\ Suivant: [Page suivante](https://www.capterra.lu/software/41409/solve360?page=2) > Mise à jour majeure en 2018. Un système de CRM de productivité permettant aux équipes de gérer les flux de travail client. > > Conclusion : 144 utilisateurs lui ont donné la note de **4.5/5**. Figure au meilleur classement pour **Probabilité de recommander le produit**. ----- ## Présentation ### Qui utilise Solve CRM ? Aujourd'hui, Solve offre ses services à des milliers d'entreprises de divers secteurs d'activité. Notamment le secteur du CVC, de l'énergie, des services médicaux, résidentiels et de consulting grâce à ses applications mobiles et à son portail de bureau exceptionnels. ## Statistiques et notes | Métrique | Notation | En détail | | **Note globale** | **4.5/5** | 144 Avis | | Simplicité | 4.4/5 | D'après l'ensemble des avis | | Support client | 4.7/5 | D'après l'ensemble des avis | | Rapport qualité-prix | 4.5/5 | D'après l'ensemble des avis | | Fonctionnalités | 4.4/5 | D'après l'ensemble des avis | | Pourcentage de recommandation | 90% | (9/10 Probabilité de recommander le produit) | ## À propos de l'éditeur - **Société**: Norada - **Fondé**: 2000 ## Contexte commercial - **À partir de**: 25,00 $US - **Type de licence**: (Essai gratuit) - **Public cible**: Auto-entrepreneur, 2–10, 11–50, 51–200, 201–500 - **Déploiement et plateformes**: Cloud, SaaS, web, Mac (ordinateur), Windows (ordinateur), Android (mobile), iPhone (mobile), iPad (mobile) - **Langues**: allemand, anglais, français, néerlandais, polonais, russe, suédois - **Pays disponibles**: Allemagne, Australie, Canada, Chine, Inde, Japon, Royaume-Uni, États-Unis ## Fonctionnalités - Accès mobile - Alertes/Notifications - Base de données de contacts - Devis - Facturation - GPS - Gestion des contacts - Gestion des e-mails - Gestion des expéditions - Gestion des leads - Gestion des ordres de travail - Gestion des tâches - Gestion du pipeline de ventes - Historique des services - Importation et exportation de données - Planification - Qualification de leads - Rapports et analyses - Rapports personnalisables - Routage - Segmentation - Stockage de documents - Suivi des interactions - Suivi du temps - Suivi du temps en ligne - Système de calendrier et de rappel - Tableau de bord d'activités - Third-Party Integrations ## Intégrations (4 au total) - Gmail - Google Calendar - Microsoft Azure - Wufoo ## Ressources d'aide - Service client/e-mail - FAQ/forums - Base de connaissances - Chat ## Category - [Logiciels de CRM pour PME](https://www.capterra.lu/directory/31583/small-business-crm/software) ## Catégories connexes - [Logiciels de CRM pour PME](https://www.capterra.lu/directory/31583/small-business-crm/software) - [Logiciels de gestion des interventions](https://www.capterra.lu/directory/10009/field-service-management/software) - [Logiciels d'expérience client](https://www.capterra.lu/directory/2/customer-relationship-management/software) - [Logiciels pour paysagistes et jardiniers](https://www.capterra.lu/directory/31338/lawn-care/software) - [Logiciels de suivi commercial](https://www.capterra.lu/directory/32744/sales-tracking/software) ## Logiciels similaires 1. [Zoho CRM](https://www.capterra.lu/software/155928/zoho-crm) — 4.3/5 (6969 reviews) 2. [Bigin by Zoho CRM](https://www.capterra.lu/software/204998/bigin-by-zoho-crm) — 4.7/5 (727 reviews) 3. [HubSpot CRM](https://www.capterra.lu/software/152373/hubspot-crm) — 4.5/5 (4455 reviews) 4. [Salesforce Sales Cloud](https://www.capterra.lu/software/61368/salesforce) — 4.4/5 (18771 reviews) 5. [Dynamics 365](https://www.capterra.lu/software/157279/dynamics-365) — 4.4/5 (5817 reviews) ## Avis ### "Comprehensive, versatile CRM and project management tool with outstanding customer support" — 5.0/5 > **Carl** | *1 avril 2018* | Taux de recommandation : 10.0/10 > > **Avantages**: Works superbly with other cloud platforms. VERY flexible. Two versions to choose - Solve CRM and Solve Client Manager. Lots of great features - Google sheets report integration (slice, dice, geo-reference, and pivot the data anyway you want), click to call, easy to navigate activity window, flexible workflows and follow-ups, individualised task lists and on and on. We've implemented Solve360 in three companies and recommended it to dozens of others and never been disappointed. Of course we always consider other products on the market. Many of them promise to deliver great things, but when you get into the detail, they lack key features that are essential, or are prohibitively expensive. > > **Inconvénients**: Really difficult to find cons with the software. Being really picky, perhaps some lesser used functions are not immediately obvious, but there are plenty of guides and the customer support is outstanding. The inclusion of a Gantt chart function would be great for project work, but there are work arounds for this. > > The main benefits are: 1. The ability to offer great customer relationship - the information on the project and the customer is easily available to the team. 2. The ability to track all potential clients in a meaningful way, organising follow-ups at any point in the future. 3. Easily pick-up projects and clients from other members of the team should they be absent. ----- ### "Wonderful tool for any business with contacts" — 5.0/5 > **Dorea** | *26 février 2020* | Santé, bien-être et fitness | Taux de recommandation : 10.0/10 > > **Avantages**: I have used Solve for over 4 years, and introduced it to my latest start-up business project. I vetted several CRM's before going with Solve and have been very happy with this decision. At first glance I was intimidated by how to begin and organize, but with guidance from their team with one on one training and reading their guides, I have been very pleased with the results. I use the desktop version which I like better than the app for the phone, but I still appreciate the app when on the road to make notes and reminders. I can easily make templates for emails and reminder tasks/queues/calendar dates. It has been a wonderful CRM to work with. I recommend it to anyone that needs to keep track of contacts and their interactions. > > **Inconvénients**: It would be nice if the mobile app could link with the desktop templates I have created to insert those on the fly. I think I was given a tutorial of how to do this, but it must have been too many steps, because I never completed it. We cannot connect our Quickbooks with Solve. I have used Xero with success with my prior business. I prefer Xero over Freshbooks. No number to call for support, but when you email support they can setup a time and they do respond quickly. > > Overall, employees can now keep track of conversations with customers, track orders, shipping, reminders via queues, calendars and/or tasks, draft emails for send at future dates, create email templates for ease of tasks that are customizable and stay more organized. ----- ### "Solve CRM is somewhat unwieldly and difficult to use" — 2.0/5 > **Henry** | *27 août 2025* | Gestion de l'enseignement | Taux de recommandation : 3.0/10 > > **Avantages**: It is a very information dense CRM, where a lot of information is stored and displayed at once, which can be helpful if you want to see all the information at once. > > **Inconvénients**: The high level of information displayed at once, without any sort of options for filtering can make it difficult at times to find the most important information regarding a client. > > I found Solve to be pretty difficult and unwieldly to use with too much information and limited filtering ability, impairing my ability to understand information about a client without feeling overwhelmed. ----- ### "You can't live without Solve for your business\!" — 5.0/5 > **Jennifer** | *24 janvier 2020* | Automobile | Taux de recommandation : 10.0/10 > > **Avantages**: Solve is highly customize-able for a business like ours that can't just use a cookie cutter program to manage our clients and their needs. We are highly productive using Solve and there is nothing out there like this program. The price point is unbeatable and the customer service is top notch - they are on the ball EVERY TIME we need help\! > > **Inconvénients**: There is nothing we do not like about Solve\! We can make it into anything we want it to be and the customer service team is fast to respond if we run into issues. That is a major thing today when you can barely get someone on the phone after 10 minutes of pressing buttons on an automated phone system like most companies use. > > We started using Solve around 2011-2012 (I believe) and we've never looked back\! We searched and searched for an affordable way to keep up with our small growing business and nothing was out there until we ran into Solve. We created our database from the ground up and continue to change it according to our needs and it always lives up to our high standards. We have a very niche product and business and Solve has made it a million times easier to manage and grow our business\! ----- ### "Intuitive and Easy to Use" — 5.0/5 > **Greg** | *10 janvier 2020* | Immobilier | Taux de recommandation : 9.0/10 > > **Avantages**: The mobile app and the ease in which you can follow up with clients, record conversations, and hand tasks off to other team members. > > **Inconvénients**: Would like to see an easier way for admin to track team members assigned tasks. > > Solve helps us manage recurring tasks like processing offers, servicing listings, holding open houses, etc. ----- Page : 1/7\ Suivant: [Page suivante](https://www.capterra.lu/software/41409/solve360?page=2) ## Liens - [Afficher sur Capterra](https://www.capterra.lu/software/41409/solve360) ## Cette page est disponible dans les langues suivantes. | Langue | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Données structurées