--- description: Waystar : qu'en pensent les utilisateurs ? Lisez les avis clients sur Waystar, consultez les prix, tarifs, abonnements et découvrez ses fonctionnalités grâce à Capterra Luxembourg. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Waystar - Avis, notes, prix et abonnements - Capterra Luxembourg 2026 --- Breadcrumb: [Accueil](/) > [Logiciels de traitement des réclamations](/directory/30029/claims-processing/software) > [Waystar](/software/45512/zirmed) # Waystar Canonical: https://www.capterra.lu/software/45512/zirmed Page : 1/10\ Suivant: [Page suivante](https://www.capterra.lu/software/45512/zirmed?page=2) > Waystar fournit une technologie cloud de nouvelle génération qui simplifie et unifie le cycle des revenus pour le secteur des soins de santé. > > Conclusion : 212 utilisateurs lui ont donné la note de **4.4/5**. Figure au meilleur classement pour **Probabilité de recommander le produit**. ----- ## Présentation ### Qui utilise Waystar ? Waystar, l'association de ZirMed et de Navicure, offre l'expérience client la mieux notée du marché à plus de 450 000 fournisseurs, hôpitaux, systèmes de santé, organisations de services ambulatoires et partenaires. ## Statistiques et notes | Métrique | Notation | En détail | | **Note globale** | **4.4/5** | 212 Avis | | Simplicité | 4.4/5 | D'après l'ensemble des avis | | Support client | 4.3/5 | D'après l'ensemble des avis | | Rapport qualité-prix | 4.2/5 | D'après l'ensemble des avis | | Fonctionnalités | 4.4/5 | D'après l'ensemble des avis | | Pourcentage de recommandation | 80% | (8/10 Probabilité de recommander le produit) | ## À propos de l'éditeur - **Société**: Waystar - **Pays**: Louisville, É.-U. - **Entreprise fondée en**: 1999 ## Contexte commercial - **Public cible**: Auto-entrepreneur, 2–10, 11–50, 51–200, 201–500, 501–1.000, 1.001–5.000, 5.001–10.000, 10.000+ - **Déploiement et plateformes**: Cloud, SaaS, web - **Langues**: anglais - **Pays disponibles**: États-Unis ## Fonctionnalités - Avis de versement - Clôture de réclamations - Comptabilité clients - Conforme HIPAA - Denial Management - Déclarations de sinistre électroniques - Facturation - Facturation médicale - Gestion des clients - Gestion des documents - Gestion des factures - Gestion des flux de travail - Gestion des recettes - Gestion des réclamations - Historique des factures - Intégration DMP/DMI - Portail client - Portail des patients - Rapports et statistiques - Suivi des réclamations - Third-Party Integrations - Traitement des paiements - Vérification de l'admissibilité à l'assurance ## Intégrations (14 au total) - AdvancedMD EHR - AlayaCare - Alora Home Health - AxisCare - Azalea Health - Bonafide - CHIROSPRING - ChiroTouch - PHIMED - Raintree Systems - Residex - Sunwave - TELCOR RCM - eClinicalWorks ## Ressources d'aide - Service client/e-mail - FAQ/forums - Base de connaissances - Support téléphonique - Chat ## Category - [Logiciels de traitement des réclamations](https://www.capterra.lu/directory/30029/claims-processing/software) ## Catégories connexes - [Logiciels de traitement des réclamations](https://www.capterra.lu/directory/30029/claims-processing/software) - [Logiciels de gestion pour cabinet médical](https://www.capterra.lu/directory/20029/medical-practice-management/software) - [Facturation médicale](https://www.capterra.lu/directory/30026/medical-billing/software) - [Logiciels de gestion hospitalière](https://www.capterra.lu/directory/30096/hospital-management/software) - [Logiciels de RCM (Revenue Cycle Management)](https://www.capterra.lu/directory/32275/revenue-cycle-management/software) ## Logiciels similaires 1. [EZClaim](https://www.capterra.lu/software/106348/ezclaim-medical-billing) — 4.5/5 (128 reviews) 2. [Tebra](https://www.capterra.lu/software/129169/tebra) — 3.9/5 (1371 reviews) 3. [NextGen Office](https://www.capterra.lu/software/31268/nextgen-ambulatory-ehr) — 4.0/5 (1284 reviews) 4. [Jane](https://www.capterra.lu/software/178984/jane-app) — 4.8/5 (524 reviews) 5. [ModMed](https://www.capterra.lu/software/124590/ema) — 4.4/5 (367 reviews) ## Avis ### "Using Navicure for the 1st time was fairly easy." — 5.0/5 > **Cyrena** | *16 janvier 2018* | Hôpitaux et soins de santé | Taux de recommandation : 9.0/10 > > **Avantages**: Navicure is absolutely great for daily reporting\! There are various reports that can be review such as the daily productivity, rejection and denial type on your claims. You can work them by the denied reason, insurance company or the dates of service. > > **Inconvénients**: Some of the rejections reason/descriptions are not that clear and sometimes will need the help from customer service to determine the best way to fix however here is short wait time to get assistance. The rejection also sometime duplicate in more than on category but when one is completed it does remove it's self from the other categories as well. > > Easier way to find the reason of the rejected and denied claims daily. ----- ### "Functional, easy-to-use software" — 5.0/5 > **Jeanne** | *20 septembre 2022* | Santé, bien-être et fitness | Taux de recommandation : 10.0/10 > > **Avantages**: Integrates with eClinicalworks EMR. Claim information drops immediately into our EMR > > **Inconvénients**: New features and functions that are added require additional fees. > > Consistent product with results. New features added regularly ----- ### "Beware of Waystar’s Hidden Auto-Renewal & Illegal Price Hikes" — 1.0/5 > **Betty** | *5 mars 2025* | Cabinets médicaux | Taux de recommandation : 0.0/10 > > **Avantages**: We had been customers for 10 years, back when it used to be Navicure. I can't believe this is how they treat long term customers. > > **Inconvénients**: 🚨 Predatory Auto-Renewals: The contract renews for two years at a time, and they do not send proper reminders before you’re locked in again. 🚨 Unlawful Price Increases: They increased our rates without contractually required notice and far beyond what was allowed (over 200%) 🚨 No Way to Leave: They refuse to let clinics exit the contract early unless you pay the entire balance upfront—even if you’re not using the service. 🚨 Data Access Held Hostage: If you terminate, you instantly lose access to all claims and financial data unless you pay additional fees to reactivate. > > Waystar traps medical providers into multi-year contracts with unfair terms, sneaky price hikes, and no ethical way to exit. If you sign up, be prepared for hidden fees, forced renewals, increased pricing, and an uphill battle if you ever try to leave. If you’re a practice owner, read the fine print carefully before signing with Waystar. There are better clearinghouse services out there that are more capable, affordable with seamless EHR integration that don’t rely on deception to keep customers. We originally signed a contract in 2015 with Navicure, which later became Waystar. The contract contained a 24-month auto-renewal clause, meaning if we didn’t cancel at least 90 days before renewal, we were locked in for another 2 years because they use a "go live date" instead of the signed contract date and considered us passed the 90 day window to cancel before auto renewal. In January 2025, we received only 60 days’ notice (not the required 90) that our prices would increase. The price increased from $115.43 to $365.43 per month—a greater than 200% increase, when the contract explicitly states that annual increases cannot exceed 5% unless justified by CPU-H inflation rates. They refused to allow early termination unless we paid out the full term upfront for services we wouldn’t even be able to use. ----- ### "Easy to Use" — 5.0/5 > **Santin** | *9 août 2019* | Hôpitaux et soins de santé | Taux de recommandation : 10.0/10 > > **Avantages**: I really like the ease of use between all the apps in Esolutions. The eligibility checks for monthly is a great feature to have. > > **Inconvénients**: Sometimes the eligibility takes a long period of time. > > I like using all the apps within ESolutions. I really like the MAVEN software for submitting ADRs and appeals. ----- ### "Great claims submission software" — 5.0/5 > **Danielle** | *30 novembre 2025* | Hôpitaux et soins de santé | Taux de recommandation : 10.0/10 > > **Avantages**: Very user friendly for submitting electronic medical claims. Easy to make claim edits and claim resubmissions > > **Inconvénients**: My only complaint is that we couldn’t submit claim attachments like notes or eobs but I’m not sure if any software can do this ----- Page : 1/10\ Suivant: [Page suivante](https://www.capterra.lu/software/45512/zirmed?page=2) ## Liens - [Afficher sur Capterra](https://www.capterra.lu/software/45512/zirmed) ## Cette page est disponible dans les langues suivantes. | Langue | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Données structurées