--- description: SmartSurvey : qu'en pensent les utilisateurs ? Lisez les avis clients sur SmartSurvey, consultez les prix, tarifs, abonnements et découvrez ses fonctionnalités grâce à Capterra Luxembourg. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: SmartSurvey - Avis, notes, prix et abonnements - Capterra Luxembourg 2026 --- Breadcrumb: [Accueil](/) > [Outils de vote en ligne](/directory/30092/survey/software) > [SmartSurvey](/software/57112/smartsurvey) # SmartSurvey Canonical: https://www.capterra.lu/software/57112/smartsurvey Page : 1/6\ Suivant: [Page suivante](https://www.capterra.lu/software/57112/smartsurvey?page=2) > SmartSurvey est une solution de sondage en ligne qui aide toute personne à créer des enquêtes, à collecter des données et à analyser les résultats. > > Conclusion : 114 utilisateurs lui ont donné la note de **4.6/5**. Figure au meilleur classement pour **Probabilité de recommander le produit**. ----- ## Présentation ### Qui utilise SmartSurvey ? Universitaires, consultants, entreprises, multinationales, gouvernement, secteur public, organismes sans but lucratif. ## Statistiques et notes | Métrique | Notation | En détail | | **Note globale** | **4.6/5** | 114 Avis | | Simplicité | 4.7/5 | D'après l'ensemble des avis | | Support client | 4.7/5 | D'après l'ensemble des avis | | Rapport qualité-prix | 4.6/5 | D'après l'ensemble des avis | | Fonctionnalités | 4.6/5 | D'après l'ensemble des avis | | Pourcentage de recommandation | 90% | (9/10 Probabilité de recommander le produit) | ## À propos de l'éditeur - **Société**: SmartSurvey - **Pays**: Tewkesbury, R.-U. - **Entreprise fondée en**: 2010 ## Contexte commercial - **À partir de**: 0,00 £GB - **Type de licence**: (Version gratuite disponible) (Essai gratuit) - **Public cible**: Auto-entrepreneur, 2–10, 11–50, 51–200, 201–500, 501–1.000, 1.001–5.000, 5.001–10.000, 10.000+ - **Déploiement et plateformes**: Cloud, SaaS, web - **Langues**: anglais - **Pays disponibles**: Allemagne, Australie, Brésil, Canada, Chine, Finlande, Inde, Islande, Japon, Mexique, Norvège, Royaume-Uni, Suède, États-Unis ## Fonctionnalités - Analyse des sentiments - Analyse des tendances - Analyse statistique - Analyse visuelle - Automatisation des processus et flux de travail - Benchmarking - Bibliothèque de questions - Collecte de données multicanal - Collecte de réponses hors ligne - Créateur d'enquêtes - Création et conception de formulaires - Distribution multicanal - Division des questions (question branching) - Enquête mobile - Enquêtes et feedback - Fonction de glisser-déposer - Formulaires personnalisables - Gestion de l'expérience client - Gestion des commentaires - Gestion des e-mails - Gestion des enquêtes et sondages - Gestion des formulaires - Gestion des modèles - Gestion du panel - Importation et exportation de données - Logique conditionnelle - Logique d'évitement - Messagerie SMS - Modèles personnalisables - Outils d'analyse de données - Personnalisation des URL - Questions personnalisables - Rapports et analyses - Rapports et statistiques - Segmentation de la clientèle - Sondages d'opinion - Stratégie de marque personnalisable - Structure des enquêtes de Net Promoter Score (NPS) - Suivi de l'engagement - Tableau de bord - Tableau de bord d'activités - Third-Party Integrations - Visualisation de données - e-mail marketing ## Intégrations (3 au total) - Google Analytics 360 - Salesforce Sales Cloud - Zapier ## Ressources d'aide - Service client/e-mail - Base de connaissances - Support téléphonique - Support 24/7 (réponse directe) - Chat ## Category - [Outils de vote en ligne](https://www.capterra.lu/directory/30092/survey/software) ## Catégories connexes - [Outils de vote en ligne](https://www.capterra.lu/directory/30092/survey/software) - [Générateur de formulaires](https://www.capterra.lu/directory/33235/form-builder/software) - [Outils de vote en ligne](https://www.capterra.lu/directory/31220/polling/software) - [Logiciels de NPS (Net Promoter Score)](https://www.capterra.lu/directory/32075/nps/software) - [motivation des collaborateurs](https://www.capterra.lu/directory/30817/employee-engagement/software) ## Logiciels similaires 1. [Typeform](https://www.capterra.lu/software/137289/typeform) — 4.7/5 (967 reviews) 2. [Google Forms](https://www.capterra.lu/software/176571/google-forms) — 4.7/5 (11437 reviews) 3. [SurveyMonkey](https://www.capterra.lu/software/32728/surveymonkey) — 4.6/5 (10455 reviews) 4. [Jotform](https://www.capterra.lu/software/158456/jotform-4-0) — 4.7/5 (2889 reviews) 5. [Survicate](https://www.capterra.lu/software/132914/survicate) — 4.6/5 (99 reviews) ## Avis ### "Easy to use product, with great customer service" — 4.0/5 > **Suzanne** | *14 novembre 2017* | Immobilier | Taux de recommandation : 8.0/10 > > **Avantages**: We are using SmartSurvey to gather views from both our employees and our customers. We have set up a few surveys now, collecting responses in the form of free text boxes, radio buttons and drop downs. The dashboard is easy to navigate. It is helpful to have the option to use pre-programmed questions and our own corporate template. The response formats are professional and the skip logic is easy to implement. There are comprehensive online guides for each stage of creating and using the survey. Where we needed additional help, the customer service was prompt. > > **Inconvénients**: It doesn't seem possible to customise the formatting of text within a question (italic, bold, paragraphs etc.); this would be a useful tool. > > High quality surveys are straightforward to put together and send to a large number of people. ----- ### "Excellent system and fabulous support" — 5.0/5 > **Nicole** | *26 juillet 2024* | Services à la personne et aux familles | Taux de recommandation : 10.0/10 > > **Avantages**: We use SmartSurvey for a variety of functions (assessment tools, customer feedback, key documentation) and it's adaptable enough to work in all these situations. The support is exceptional. Whenever I've had an issue or needed support the team have gone well beyond expectations. > > **Inconvénients**: There is really nothing I would change. It even has a quick learning curve so even less obvious features are mastered first time. > > I've been using the system for over four years. We started out with a basic account that did everything we needed at the time. It is so easy to use and adaptable that we've extended our usage and tools and now use SmartSurvey for all documents that we ask our clients to complete. We can analyse responses and create reports without effort. ----- ### "SmartSurvey does not meet design requirements." — 3.0/5 > **Allison** | *26 juin 2018* | Taux de recommandation : 8.0/10 > > **Avantages**: SmartSurvey is a platform that does have very good functions to be considered one of the best in the market of surveys, however, it should be stressed that this platform is very good to maintain opinions with a better status. > > **Inconvénients**: SmartSurvey does not fulfill what it promises, because when you go to the registration page, the design is very nice, but when you finish the registration, they send you to a page where nothing that was previously seen is like that, since they give a design horrible with colors that do not attract attention. ----- ### "SmartSurvey - the Smart Choice\!" — 5.0/5 > **Andrew** | *8 octobre 2020* | Administration publique | Taux de recommandation : 10.0/10 > > **Avantages**: Easy to use, with helpful support available. Many templates, example questions and question types with the ability to write your own surveys with your own images and logos. > > **Inconvénients**: There could be more exported data types, and more options within the analysis reports. > > Excellent experience - I'd recommend this to anyone\! ----- ### "Good customer experience" — 5.0/5 > **Annabel** | *18 septembre 2020* | Services juridiques | Taux de recommandation : 10.0/10 > > **Avantages**: Happy with the ease of use of this product, the underlying software is flexible and makes production of useful reports fairly easy. > > **Inconvénients**: Would prefer more options around free text reporting. The new pricing structure is a little more confusing and my costs went up upon migration from the legacy account. > > very useful for global or in house company surveys ----- Page : 1/6\ Suivant: [Page suivante](https://www.capterra.lu/software/57112/smartsurvey?page=2) ## Liens - [Afficher sur Capterra](https://www.capterra.lu/software/57112/smartsurvey) ## Cette page est disponible dans les langues suivantes. | Langue | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Données structurées