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With Salesforces multi-tenant cloud computing model we can serve the needs of companies of all sizes, in any industry. Our customers benefit from a shared main framework, while maintaining privacy.

Notes moyennes

9 395 avis
  • Note globale 4.5 / 5
  • Facilité d'utilisation 4 / 5
  • Service client 4 / 5
  • Fonctionnalités 4.5 / 5
  • Rapport qualité-prix 4 / 5

Informations sur le produit

  • À partir de $25/mois
  • Version gratuite Non
  • Version d'essai gratuite Oui, obtenez un essai gratuit
  • Déploiement Cloud, SaaS, web
    Mobile (iOS natif)
    Mobile (Android natif)
  • Formation Formation présentielle
    Formation en ligne en direct
    Webinaires
    Documentation
  • Ressources d'aide Support en horaire de bureau
    En ligne

Informations sur l'éditeur

  • Salesforce
  • http://www.salesforce.com
  • Fondé en 1999

En savoir plus sur Salesforce

Sales Cloud is a customizable CRM platform that grows with you. Get real-time customer information and activity in one place, plus insights with dashboards and reports. Connect to thousands of business apps to extend your CRM to every department. Or choose Salesforce Essentials for small businesses to manage customer relationships and grow faster. It's easy to set-up, easy to use and grows with your business. Use customer insights to prioritize intelligently and spend your time where it matters.

Salesforce - Fonctionnalités

  • Analyse du service client
  • Catalogage et catégorisation
  • Contrôle des réponses par e-mail
  • Gestion des connaissances
  • Messagerie instantanée
  • Mesure des performances
  • Portail libre-service
  • Recherche
  • Suivi du support client
  • Collaboration
  • Gestion de contenu
  • Gestion de la formation
  • Gestion des contacts
  • Gestion des documents
  • Gestion des leads
  • Gestion des objectifs et des quotas
  • Gestion des offres
  • Gestion des performances
  • Gestion des présentations
  • Gestion des réunions
  • Gestion du territoire
  • Accès mobile
  • Devis et offres
  • Gestion des tâches
  • Gestion du territoire
  • Intégration des médias sociaux
  • Intégration du chat interne
  • Intégration du marketing automation
  • Lead scoring
  • Segmentation
  • Stockage de documents
  • Système de calendrier et de rappel
  • e-mail marketing
  • Automatisation du marketing
  • Catalogue de produits
  • Devis et offres
  • Gestion de projets
  • Gestion des campagnes
  • Gestion des centres d'appel
  • Gestion des contacts
  • Gestion des documents
  • Gestion des enquêtes
  • Gestion des leads
  • Gestion des listes
  • Gestion du territoire
  • Lead scoring
  • Pages de renvoi et formulaires Web
  • Suivi des interactions
  • Suivi des références
  • Support client
  • e-mail marketing
  • Alertes sur les biens
  • Client/Property Matching
  • Gestion des campagnes
  • Gestion des contacts
  • Gestion des leads
  • Segmentation
  • Suivi des interactions
  • Suivi des références
  • e-mail marketing
  • Gestion de projets
  • Gestion des contrats
  • Gestion des devis
  • Gestion des ventes
  • Gestion du temps
  • Planification
  • Prévision
  • Suivi des clients
  • Base de données de clients
  • Gestion des appels
  • Gestion des campagnes
  • Gestion des canaux
  • Gestion des commissions
  • Gestion des contacts
  • Gestion des contrats
  • Gestion des leads
  • Gestion des opportunités
  • Gestion des ventes sur le terrain
  • Gestion du territoire
  • Génération d'offres
  • Mesure des performances
  • Prévision des ventes
  • Suivi des références
  • e-mail marketing
  • Base de données de contacts
  • Contacts partagés
  • Gestion des leads
  • Importation et exportation de contacts
  • Outils de prospection
  • Recherche/Filtre
  • Sales Pipeline Management
  • Segmentation
  • Suivi des interactions
  • Avis sur les programmes
  • Distribution de récompenses
  • Recherche
  • Suivi de l'utilisation des références
  • Suivi des nominations
  • Distribution de leads
  • Gestion des campagnes
  • Gestion des pipelines
  • Lead nurturing
  • Lead scoring
  • Outils de prospection
  • Saisie de leads
  • Segmentation de leads
  • Suivi des activités
  • Suivi des sources
  • Analyse de corrélation
  • Analyse de l'évolution des ventes
  • Analyse des concurrents
  • Analyse statistique
  • Mesure des performances
  • Modélisation dynamique
  • Modélisation et simulation
  • Présentation graphique des données
  • Rapports sur les exceptions
  • Tableau de bord
  • Distribution de leads
  • Enregistrement des appels
  • Gestion des campagnes
  • Gestion des données
  • Gestion des listes d'appels
  • Gestion des performances
  • Lead scoring
  • Numérotation automatique
  • Saisie de leads
  • Tableau de bord
  • Devis
  • ERP
  • Gestion de la maintenance
  • Gestion de la qualité
  • Gestion de la sécurité
  • Gestion des bons de commande
  • Gestion des expéditions
  • Intégration comptable
  • MES
  • MRP (material resource planning)
  • Rapports et analyses

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Avis les plus utiles sur Salesforce

Powerful Platform With Incredible Features

Traduire avec Google Translate Publié le 30/11/2018
Hans S.
Director of Enrollment Services
Enseignement supérieur, 13-50 employés
Temps d'utilisation du produit: plus d'un an
Provenance de l'utilisateur 
Source : asdf
5/5
Note globale
5 / 5
Facilité d'utilisation
5 / 5
Fonctionnalités
5 / 5
Support client
5 / 5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Commentaires: Salesforce has been the single most valuable tool for us in tracking prospective students through a funnel, communicating with them across channels and tying together the rest of our marketing stack. We use the Higher Education Data Architecture platform on an Enterprise level instance of Salesforce through Salesforce's philanthropic Power of Us program. As a small, private religious institution of higher education, we need a CRM that allows us to customize contact profiles to an unusual degree, as well as automating basic tasks and integrating with our various other communication and tracking platforms. Salesforce offers us unparalleled customization and allows us to combine analytics on mass emails, texts and website visits from our automation platform with individual emails, SMS, notes and phone call logs. We can analyze data not just about locations and high schools, but also about churches and youth conferences. It's also a useful tool for communication, and has a terrific integration with Twilio for 1-to-1 SMS conversations. We've found that the learning curve on Salesforce is steep. We took care of onboarding, set-up and training ourselves in order to save money on the fees, and have regretted it. I would strongly recommend getting professional help to tailor the platform to your needs from the outset. Based on my experience, I would recommend Salesforce to anyone looking for a powerful CRM product.

Avantages: It can be customized to fit almost any use-case
Support is helpful and enthusiastic
It has a vast range of features
The extensive training available in Trailhead
Reporting capabilities are deep
Importing records is fairly simple
It has a massive range of integrations with other software and services
No automatic email reply capture

Inconvénients: The learning curve is steep
It's incredibly complex, and it can be difficult to fully take advantage of it
It's hard to take advantage of some functionality without spending money on other solutions
Some simple functions are tedious to perform
The interface isn't always intuitive
Switching between Lightning Mode and Classic Mode to perform tasks is annoying

SalesForce: very powerful, but make sure you're ready!

Traduire avec Google Translate Publié le 28/11/2018
Elena P.
Web Communications Coordinator
Organisme social ou civique, 201-500 employés
Temps d'utilisation du produit: plus de deux ans
Provenance de l'utilisateur 
Source : asdf
4/5
Note globale
3 / 5
Facilité d'utilisation
5 / 5
Fonctionnalités
3 / 5
Support client
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Commentaires: We're a union, so we have a little bit of a different situation than a lot of businesses who use Salesforce, but it's been incredibly helpful in allowing us to build an internal leadership structure where we can show the relationships between our members. It has also allowed us to track member activity & engagement in some very powerful ways, and to track the work of our organizers and representatives.

Avantages: Really allows you to track your customers/clients/members/leads and see the arc of their interaction with your organization. If you also use something like Pardot to manage emails and online forms, it will give you a complete life timeline for the individual and how they have interacted with you. Allows you to create a journey & experience based on their interactions with you and to give quick follow-up when someone shows signs of life. The only caveat here is that you have to be ready to use it. That means more than just having people trained in how to use the interface, but making sure everyone is on board for how this kind of data can and SHOULD inform and change how you interact with your clientele. If you're used to getting back to people within 24 hours, you need to be ready to shift that to 20 minutes. If you're used to treating everyone the same, you'd better be ready to create drip/nurture programs based on behavior. If you aren't ready to use it to its full capacity, it isn't worth the investment, but if you are able to use it the way it's meant to be used, it's incredibly powerful.

Inconvénients: It has a steep learning curve. I've been using it for a couple of years now, and I know that I still have barely scratched the surface of what I could be able to do, but I don't have time to devote to just learning SalesForce when it's not my core job. Definitely recommended for larger orgs where you can have a team devoted to support. Also, I hate the way they continually try to sell you new add-ons to the core product.

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