--- description: eviivo : qu'en pensent les utilisateurs ? Lisez les avis clients sur eviivo, consultez les prix, tarifs, abonnements et découvrez ses fonctionnalités grâce à Capterra Luxembourg. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: eviivo - Avis, notes, prix et abonnements - Capterra Luxembourg 2026 --- Breadcrumb: [Accueil](/) > [Logiciels de gestion hôtelière](/directory/20031/hospitality-property-management/software) > [eviivo](/software/66294/eviivo-suite) # eviivo Canonical: https://www.capterra.lu/software/66294/eviivo-suite Page : 1/17\ Suivant: [Page suivante](https://www.capterra.lu/software/66294/eviivo-suite?page=2) > eviivo est une suite de réservation tout-en-un originale. Ce logiciel primé offre un moyen simple de gérer les clients, les réservations et les agences de voyages en ligne. > > Conclusion : 393 utilisateurs lui ont donné la note de **4.0/5**. Figure au meilleur classement pour **Probabilité de recommander le produit**. ----- ## Présentation ### Qui utilise eviivo ? Plus de 12 000 établissements indépendants et de qualité utilisent cette solution, des châteaux majestueux aux hôtels hantés au sommet d'une colline, en passant par des cabanes de berger confortables et des bed and breakfast en bord de mer. Chacun d'eux est tout aussi unique que les personnes qui le gèrent. ## Statistiques et notes | Métrique | Notation | En détail | | **Note globale** | **4.0/5** | 393 Avis | | Simplicité | 4.0/5 | D'après l'ensemble des avis | | Support client | 4.0/5 | D'après l'ensemble des avis | | Rapport qualité-prix | 4.0/5 | D'après l'ensemble des avis | | Fonctionnalités | 4.0/5 | D'après l'ensemble des avis | | Pourcentage de recommandation | 70% | (7/10 Probabilité de recommander le produit) | ## À propos de l'éditeur - **Société**: eviivo - **Pays**: London, R.-U. - **Entreprise fondée en**: 2005 ## Contexte commercial - **À partir de**: 21,00 € - **Prix**: Le prix de départ est de €20 mois et le tarif mensuel maximum de €199 par propriété. - **Public cible**: Auto-entrepreneur, 2–10, 11–50, 51–200, 201–500, 501–1.000 - **Déploiement et plateformes**: Cloud, SaaS, web, Android (mobile), iPhone (mobile), iPad (mobile) - **Langues**: allemand, anglais, espagnol, français, italien, portugais - **Pays disponibles**: Allemagne, Autriche, Belgique, Canada, Espagne, France, Italie, Portugal, Royaume-Uni, Suisse, États-Unis ## Fonctionnalités - Analytique des canaux - Automatisation du marketing - Booking Management - Distribution multicanal - Entrée et sortie des invités - Gestion de l'expérience invité - Gestion de la maintenance - Gestion des biens - Gestion des calendriers - Gestion des campagnes - Gestion des canaux - Gestion des commandes - Gestion des contacts - Gestion des employés - Gestion des leads - Gestion des partenaires - Gestion des promotions - Gestion des réservations - Gestion des réservations de site - Gestion des stocks - Gestion des taux - Gestion des tâches ménagères - Gestion multicanal - Intégration GDS et OTA - Inventaire des salles - Logiciels d'expérience client - Mesure des performances - Notes de réservation - Point de vente (PDV) - Portail des partenaires - Rapports et analyses - Rapports et statistiques - Réservation en ligne - Réservations de groupe - Réservations en ligne - Support client - Tarification dynamique - Third-Party Integrations - Traitement des paiements ## Intégrations (14 au total) - Breezeway - Duve - GuestRevu - Jervis systems - KeyNest - Operto - PayPal - PriceLabs - RoomPriceGenie - Turno - UpMarket - Vrbo - Xero - Zapier ## Ressources d'aide - Service client/e-mail - FAQ/forums - Base de connaissances - Support téléphonique - Chat ## Category - [Logiciels de gestion hôtelière](https://www.capterra.lu/directory/20031/hospitality-property-management/software) ## Catégories connexes - [Logiciels de gestion hôtelière](https://www.capterra.lu/directory/20031/hospitality-property-management/software) - [Logiciels de réservation](https://www.capterra.lu/directory/20032/reservations/software) - [Gestion des canaux](https://www.capterra.lu/directory/30678/channel-management/software) - [Logiciels de location saisonnière](https://www.capterra.lu/directory/30616/vacation-rental/software) - [Logiciels de gestion de campings](https://www.capterra.lu/directory/31059/campground-management/software) ## Logiciels similaires 1. [Guesty](https://www.capterra.lu/software/159377/guesty) — 4.4/5 (480 reviews) 2. [Hostaway](https://www.capterra.lu/software/152433/hostaway) — 4.8/5 (1577 reviews) 3. [Lodgify](https://www.capterra.lu/software/131924/lodgify) — 4.5/5 (1311 reviews) 4. [Amenitiz](https://www.capterra.lu/software/183836/amenitiz) — 4.3/5 (249 reviews) 5. [ResNexus](https://www.capterra.lu/software/129392/reservation-nexus) — 4.8/5 (431 reviews) ## Avis ### "A fuir \! Absolument pas professionel" — 1.0/5 > **Pablo** | *25 août 2025* | Restaurants | Taux de recommandation : 0.0/10 > > **Avantages**: A priori aucun avantage, je n'ai eu que des déceptions, des mauvais conseils et un commercial qui souhaitait me vendre une solution à 120€ par mois pour un logement > > **Inconvénients**: J’ai eu une très mauvaise expérience avec Eviivo. Je cherchais à louer le même bien, commercialisé de trois façons différentes. Leur support m’avait confirmé qu’une solution existait à moins de 55€, mais lorsque j’ai échangé avec le responsable France, il n’a jamais été à l’écoute. Au lieu de rechercher une option adaptée, il proposait systématiquement une solution dépassant 120€. Aucune volonté de trouver un compromis ou de répondre à un besoin simple : seulement une logique de maximisation des profits, sans considération pour le client. Très décevant et absolument pas professionnel. ----- ### "Formez Mieux Vos Téléconseillers pour des Réponses Efficaces" — 1.0/5 > **Michel** | *4 décembre 2024* | Hôtellerie | Taux de recommandation : 2.0/10 > > **Avantages**: Disponibilité du service client par téléphone. > > **Inconvénients**: Manque de compétence et de réactivité des téléconseillers > > Exemple concret : j'ai contacté le service client pour résoudre un problème de carte client avant l'arrivée d'un client. On m'a conseillé d'attendre son arrivée. Le jour venu, n'ayant pas de solution, j'ai rappelé, et le téléconseiller m'a promis de se renseigner et de me recontacter. Deux jours plus tard, sans nouvelles, j'ai dû relancer, et on m'a finalement indiqué qu'il aurait fallu agir différemment. Malheureusement, il était alors trop tard. ----- ### "Highly Recommend" — 5.0/5 > **Nikki Louise** | *28 juin 2022* | Hôtellerie | Taux de recommandation : 10.0/10 > > **Avantages**: I like how easy the view of the dashboard is and how there are separate categories views such as "Actions" which shows you any cancelled bookings, deposits due, cards declined or over bookings. It also has a lot of reporting tools you can use which is a bonus for us from our last system that failed us. > > **Inconvénients**: A feature we miss having is the fact to move bookings in the system. Sometimes we have issues with a property such as a boiler break down and have to move them to another property but we can't move the booking in the system to allow our cleaners to see the changes and what needs cleaned, we need to just block it off and manually tell them. > > Our overall experience with eviivo has been great so far, in the short time we have been using the system we have had a much better experience and more benefits compared to our previous system and look forward to using more of the tools and reports provided by the system which we haven't got round to using yet. ----- ### "Really pleased with the solution and most importantly the customer service and communication" — 5.0/5 > **Kathleen** | *9 mars 2022* | Hôtellerie | Taux de recommandation : 9.0/10 > > **Avantages**: Eviivo covers the majority of our use cases: -Vacation rental reservation with individual home and property calendars -Rate management with multiple seasons for 3+ years (clunky implementation) -Venue calendar management -OTA integration with all major platforms -Quickbooks online integration for payment processing and accounting They are also very open and welcomed my feedback and enhancement requests/suggestions. > > **Inconvénients**: A little challenging to configure for our unique business model, vacation homes and wedding venues on a private resort/estate, but overall really pleased. They started in the UK and are set up to support an international market including the US so there are features and terms that don’t really apply to our market. A US product manager would greatly benefit them. They also need to provide the option to configure some key details at a system global level vs at each property as we needed to repeat entering details individually for every home. We only have 8 homes right now but this could be a challenge for larger vacation home businesses. However, it’s relatively easy to navigate through these. -Need centralized inbox within the application to handle all OTA communication and internal direct guest communication -Can’t support group bookings with our vacation home model of unique calendars vs hotel room types -Need calendar to show holidays for ease of rate setting -Need e-sign capability for vacation rental contract agreement and allow attachments with reservations -Need customized cleaning checklist -Need damage communication and billing process beyond the pre-auth for the deposit > > My sales and onboarding team were exceptional and appreciated the proactive communication, quick turn around with responses and commitment to help get us set up in the best way to support our business. ----- ### "7 years of pulling my hair out..." — 2.0/5 > **Sean** | *22 août 2016* | Hôtellerie | Taux de recommandation : 2.0/10 > > **Avantages**: Ease of use. Support is always available during normal business hours, and no wait time. Customization of reports and letters. Automated letters for reminders and follow-up with guests. Excellent up-time. No Night Audit process necessary. > > **Inconvénients**: The largest problem I have with this product is the lack of ability to choose your own credit card processor. You are basically stuck with two options, Intuit (awful), and InnPayment which I have not tried yet. Our resort takes advance deposits up to one-year in advance of arrival. Many of our guests return year after year, and so opt to make their next year's reservation when departing. The problem arises if their plans change... Intuit will not allow a refund to a credit card after 90 days has passed, which means we have to write a company check. This might not seem like a huge problem, but the additional workload for doing refund checks, combined with the delays in check processing for our European customers makes it a customer service nightmare. I like the amount of customization options in the reports and letters, but the lack of code for certain things bothers me. Also, the lack of supporting detailed reports for some daily reporting totals (adv. deposits used) makes auditing difficult at times. The real problem seems to be the lack of supporting reports. For example, there is a daily summary report which has values for many categories, cash, visa, gift certificates, revenue, taxes, advance deposits, etc. The problem is that with some of the totals, you don't have access to a detail report to support the total, so it's difficult to audit out of balance issues. They have been working on it gradually, but there's still a couple of categories that need detail reports > > So many growing pains\! We've had the software for about 7 years, and I have really mixed feelings. This product has so much potential, but it seems that it's being executed poorly at times, with perhaps some questionable development decisions. When we first began using the software, we had a credit card terminal to process payments, but opted to use the internal credit card processing for a more streamlined process. Initially, there were a lot of problems getting the systems end-of-day to correspond with the credit card processing end-of-day. This resulted in a challenge in reconciling our bank statement, because the amounts funded did not match the daily totals from the system. After a lot of time spent working on this, we were able to have this situation resolved, and the system worked okay for quite awhile. RezOvation is locked into using one of two (the second recently added) credit card processors. This in and of itself might not be a bad thing, except that in this case the primary processor is Intuit Payment Solutions. Intuit has chosen to implement policy restrictions on issuing refunds which boggles the mind. After 90 days has passed from the date of the charge, it's impossible to issue a refund back to the card that was charged. Unacceptable\! For a resort that takes advance deposits, this is an unnecessary burden. It creates delays, additional workload, and negative guest experiences. Accuracy of reporting is a critical part of any PMS. It seems a lot of hotel software I have tried has an achilles heel in the reporting, not necessarily all reports, but each product seems to have at least one area that is questionable. RezovationGT is no different. On the Daily Summary report, there are categories that show totals for groups, and for advance deposits taken/ used which have no supporting reports to show how those totals are calculated. This makes it difficult to audit if the day is out of balance. The online segment of RezOvation is also very difficult to deal with. We originally had it set up so our guests could make reservations through our website via Webervations. It seemed to work okay at first, but then they went through a PCI compliance audit, and changed how payments were taken. The payments became "tokenized," so you could not see card details within the system. There were other issues with this process as well as batch-out time issues, which made it a no-go for us. ----- Page : 1/17\ Suivant: [Page suivante](https://www.capterra.lu/software/66294/eviivo-suite?page=2) ## Liens - [Afficher sur Capterra](https://www.capterra.lu/software/66294/eviivo-suite) ## Cette page est disponible dans les langues suivantes. | Langue | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Données structurées