--- description: IFS assyst : qu'en pensent les utilisateurs ? Lisez les avis clients sur IFS assyst, consultez les prix, tarifs, abonnements et découvrez ses fonctionnalités grâce à Capterra Luxembourg. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: IFS assyst - Avis, notes, prix et abonnements - Capterra Luxembourg 2026 --- Breadcrumb: [Accueil](/) > [Logiciels de gestion des services informatiques](/directory/30672/it-service/software) > [IFS assyst](/software/6742/assyst) # IFS assyst Canonical: https://www.capterra.lu/software/6742/assyst > La solution logicielle de gestion des services informatiques basée sur les meilleures pratiques au monde. > > Conclusion : 4 utilisateurs lui ont donné la note de **3.5/5**. Figure au meilleur classement pour **Probabilité de recommander le produit**. ----- ## Présentation ### Qui utilise IFS assyst ? Le logiciel ITSM d'Axioss entreprise, Assyst, est spécialement conçu pour les entreprises de plus de 150 personnes dans les TI afin de transformer des centres de coûts axés sur la technologie en équipes de service client, rentables axées sur les affaires. ## Statistiques et notes | Métrique | Notation | En détail | | **Note globale** | **3.5/5** | 4 Avis | | Simplicité | 3.3/5 | D'après l'ensemble des avis | | Support client | 4.0/5 | D'après l'ensemble des avis | | Rapport qualité-prix | 4.5/5 | D'après l'ensemble des avis | | Fonctionnalités | 3.3/5 | D'après l'ensemble des avis | | Pourcentage de recommandation | 60% | (6/10 Probabilité de recommander le produit) | ## À propos de l'éditeur - **Société**: Axios Systems - **Fondé**: 1988 ## Contexte commercial - **À partir de**: 15.000,00 £GB - **Type de licence**: (Essai gratuit) - **Public cible**: 51–200, 201–500, 501–1.000, 1.001–5.000, 5.001–10.000, 10.000+ - **Déploiement et plateformes**: Cloud, SaaS, web, Mac (ordinateur), Windows (ordinateur), Windows (sur site), Linux (sur site), Android (mobile), iPhone (mobile), iPad (mobile) - **Langues**: anglais - **Pays disponibles**: Royaume-Uni ## Fonctionnalités - Accès et contrôle à distance - Alerts/Escalation - Base de données de clients - Catalogue de services - Gestion de la base de connaissances - Gestion de la configuration - Gestion des accords de service - Gestion des billets - Gestion des changements - Gestion des contrats/licences - Gestion des fournisseurs - Gestion des incidents - Gestion des problèmes - Gestion des ressources informatiques - Gestion des stocks - Gestion des tickets de support - Gestion des versions - Macros et réponses types - Portail libre-service - Rapports et analyses - Routage automatisé - Suivi de la conformité - Suivi des coûts - Suivi des ressources ## Ressources d'aide - Support 24/7 (réponse directe) ## Category - [Logiciels de gestion des services informatiques](https://www.capterra.lu/directory/30672/it-service/software) ## Catégories connexes - [Logiciels de gestion des services informatiques](https://www.capterra.lu/directory/30672/it-service/software) - [Logiciels pour centres de services](https://www.capterra.lu/directory/31027/service-desk/software) - [Gestion informatique](https://www.capterra.lu/directory/10001/it-management/software) - [Gestion des ressources informatiques](https://www.capterra.lu/directory/30077/it-asset-management/software) - [Logiciels helpdesk](https://www.capterra.lu/directory/30008/help-desk/software) ## Logiciels similaires 1. [Vivantio](https://www.capterra.lu/software/132880/vivantio) — 4.3/5 (178 reviews) 2. [C2](https://www.capterra.lu/software/135915/c2-atom) — 4.3/5 (14 reviews) 3. [SysAid](https://www.capterra.lu/software/107225/sysaid) — 4.5/5 (511 reviews) 4. [SolarWinds Service Desk](https://www.capterra.lu/software/129478/solarwinds-service-desk) — 4.6/5 (577 reviews) 5. [OTRS](https://www.capterra.lu/software/127284/otrs) — 4.4/5 (96 reviews) ## Avis ### "ITSM tool" — 5.0/5 > **Marco** | *19 avril 2019* | Services et technologies de l'information | Taux de recommandation : 10.0/10 > > **Avantages**: Easy of use, features, ROI, fast implementation, Quick win > > **Inconvénients**: Graphics could be improved, lots of clicks > > Very happy, easy to configure and use ----- ### "Great system, easy to learn and use." — 4.0/5 > **Susan** | *19 avril 2016* > > We implemented assyst in 2013 and only implemented the Incident portion. We chose assyst over their competitors for several different reasons: the automation of the Operating Level Agreement (OLA) which we were doing manually before, automated reporting, ease of use, robust knowledgebase, and were able to roll out to several of our associating organizations. We have several customizations and even with them, assyst was easy to configure. We are in the process of upgrading to the latest version and will be configuring/using Problem Management and Mobile, later this summer. We like that it is an "all in one" application, instead of having to purchase multiple applications that may or may not work with each other. We have run into a couple roadblocks with the OLA process; however, this is due to our OLA customized process and not what is out of the box. Enhancement requests and issues take a while to get fixed/implemented. One of the biggest issues we have with the system is that it is difficult to work cases if a user working in multiple departments. Support is still investigating this issue. Another con is with the searches; they could be more robust with "If this, then that" searches. There was a very small learning curve from our previous system (Remedy) to Assyst. ----- ### "Extremely powerful software, but not without its quirks" — 3.0/5 > **Utilisateur vérifié** | *23 mai 2018* | Sécurité publique | Taux de recommandation : 7.0/10 > > **Avantages**: The primary strength of assyst is the very thorough and well developed platform that it is built on to assist in automation or application development. After being an admin for several years, I am grateful for the extensive documentation that is available on the vendor's wiki. The integrations that are available for extending the base functionality are excellent and have enabled us to create some powerful automations to streamline some of our business processes. The tools they have to develop features within the app itself (particularly the customizer and the process designer) while a bit clunky are also very powerful tools that enable us to easily customize the software to meet the needs of our various clients. Building out the self service module has allowed our organization to realize significant time savings for our helpdesk staff. > > **Inconvénients**: While very powerful, I've also found it to be very quirky, and even quite buggy. Our team has discovered several confirmed bugs over the years, some of which have been fixed, others have not. Additionally, there are some features that seem like a no brainer to have included, but are not present, forcing us to come up with unusual and confusing workarounds to solve what seems like a simple need. We spend a non-trivial amount of time on these things, and trying to find ways to work around the design of the application to meet our business needs, when it really seems that some of these things should have been baked in from the beginning. Additionally, we've seen increased instability in the software since upgrading to the latest service pack several months ago. Fortunately, the support team has been pretty helpful, but these frustrations eat up our time and hold us back, preventing from further developing the platform to meet the demands of our organization. ----- ### "Assyst Did Not Satisfy Our Needs, So We Switched to ServiceNow" — 2.0/5 > **Chris** | *26 décembre 2021* | Enseignement supérieur | Taux de recommandation : 2.0/10 > > **Avantages**: I did not like this software at all and was glad we made the switch to ServiceNow. It was easy to enter tickets into the system, but all other functions were lacking. > > **Inconvénients**: Outdated user interface, very challenging to learn and use, the way the information was presented was confusing, no meaningful reporting. > > Help Desk Management, configuration management, knowledge base repository -- all were very challenging to use. ## Liens - [Afficher sur Capterra](https://www.capterra.lu/software/6742/assyst) ## Cette page est disponible dans les langues suivantes. | Langue | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | pt | | | pt-PT | | ----- ## Données structurées