---
description: Service Management Enterprise : qu'en pensent les utilisateurs ? Lisez les avis clients sur Service Management Enterprise, consultez les prix, tarifs, abonnements et découvrez ses fonctionnalités grâce à Capterra Luxembourg.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Service Management Enterprise - Avis, notes, prix et abonnements - Capterra Luxembourg 2026
---

Breadcrumb: [Accueil](/) > [Logiciels d'installation de systèmes de sécurité](/directory/30605/security-system-installer/software) > [Service Management Enterprise](/software/74731/service-management-enterprise)

# Service Management Enterprise

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> Logiciel de gestion des services et des clients pour les entreprises de sécurité autonomes ou qui utilisent QuickBooks.
> 
> Conclusion : 13 utilisateurs lui ont donné la note de **4.2/5**. Figure au meilleur classement pour **Probabilité de recommander le produit**.

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## Présentation

### Qui utilise Service Management Enterprise ?

Pour les entreprises de services et d'inspection qui ont besoin de gérer l'équipement client et les commandes récurrentes avec une solution de service robuste pouvant se synchroniser avec QuickBooks.

## Statistiques et notes

| Métrique | Notation | En détail |
| **Note globale** | **4.2/5** | 13 Avis |
| Simplicité | 3.8/5 | D'après l'ensemble des avis |
| Support client | 4.2/5 | D'après l'ensemble des avis |
| Rapport qualité-prix | 3.6/5 | D'après l'ensemble des avis |
|  Fonctionnalités | 3.6/5 | D'après l'ensemble des avis |
| Pourcentage de recommandation | 70% | (7/10 Probabilité de recommander le produit) |

## À propos de l'éditeur

- **Société**: High 5 Software
- **Fondé**: 1989

## Contexte commercial

- **À partir de**: 1.200,00 $US
- **Type de licence**:  (Essai gratuit)
- **Public cible**: 2–10, 11–50, 51–200, 201–500, 501–1.000, 1.001–5.000, 5.001–10.000, 10.000+
- **Déploiement et plateformes**: Cloud, SaaS, web, Windows (ordinateur), Android (mobile), iPhone (mobile), iPad (mobile)
- **Langues**: anglais
- **Pays disponibles**: Canada, États-Unis

##  Fonctionnalités

- Accès mobile
- Alertes/Notifications
- Barcode/Ticket Scanning
- Base de données de clients
- Base de données de contacts
- Devis
- Facturation
- Gestion des bons de commande
- Gestion des clients
- Gestion des commandes
- Gestion des contacts
- Gestion des contrats/licences
- Gestion des documents
- Gestion des expéditions
- Gestion des factures
- Gestion des leads
- Gestion des ordres de travail
- Gestion des renouvellements de commande
- Gestion des stocks
- Gestion des stocks
- Gestion des techniciens
- Gestion des tâches
- Gestion du pipeline de ventes
- Historique des services
- Importation et exportation de données
- Logiciels d'expérience client
- Planification
- Planification de la maintenance
- Rapports et analyses
- Rapports et statistiques
- Recouvrement des paiements sur le terrain
- Routage
- Segmentation
- Signature électronique
- Stockage de documents
- Suivi des tâches
- Suivi du temps en ligne
- Third-Party Integrations

## Intégrations (3 au total)

- QuickBooks Online Advanced
- QuickBooks Time
- ServiceNow

## Ressources d'aide

- Service client/e-mail
- FAQ/forums
- Support téléphonique
- Chat

## Category

- [Logiciels d'installation de systèmes de sécurité](https://www.capterra.lu/directory/30605/security-system-installer/software)

## Catégories connexes

- [Logiciels d'installation de systèmes de sécurité](https://www.capterra.lu/directory/30605/security-system-installer/software)
- [Logiciels de gestion des interventions](https://www.capterra.lu/directory/10009/field-service-management/software)
- [Logiciels pour métallerie et serrurerie](https://www.capterra.lu/directory/31675/locksmith/software)
- [Logiciels d'expérience client](https://www.capterra.lu/directory/2/customer-relationship-management/software)
- [Logiciels d'affectation du personnel](https://www.capterra.lu/directory/30059/service-dispatch/software)

##  Logiciels similaires

1. [mHelpDesk](https://www.capterra.lu/software/77264/mhelpdesk) — 4.3/5 (823 reviews)
2. [Simpro](https://www.capterra.lu/software/10529/simpro-enterprise) — 4.0/5 (145 reviews)
3. [FieldPulse](https://www.capterra.lu/software/153475/fieldpulse) — 4.6/5 (412 reviews)
4. [Jobber](https://www.capterra.lu/software/127994/jobber) — 4.6/5 (1420 reviews)
5. [Kickserv](https://www.capterra.lu/software/122541/kickserv) — 4.4/5 (387 reviews)

## Avis

### "SME user" — 4.0/5

> **Carol** | *7 décembre 2021* | Télécommunications | Taux de recommandation : 8.0/10
> 
> **Avantages**: I like having most of the information needed for each customer stored all in one place.
> 
> **Inconvénients**: Upgrades tend to remove features we like.
I don't like the yearly contract pricing. It is way to high for the small struggling business.
> 
> I have been using SME for 25 years or more starting before windows was available. Yes, used it in DOS. I like having years of records readily available. I like the ease of use in this system. I like being able to create new reports or change existing reports.

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### "SME for CRM Program" — 4.0/5

> **Carla** | *13 décembre 2021* | Télécommunications | Taux de recommandation : 8.0/10
> 
> **Avantages**: The ability to customize reports to use for internal invoices
> 
> **Inconvénients**: the laborious process to change the text in custom reports
> 
> The support staff is awesome and always willing to help.

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### "Very poor customer service, Very poor follow thru from SME" — 2.0/5

> **Greg** | *11 décembre 2017* | Logiciels de construction
> 
> **Avantages**: The features are great. Once you learn how to navigate it becomes easier to work with.
The features is what sold me on the software
> 
> **Inconvénients**: I have had this software for over 10 Yrs and they have very very bad customer service I am still waiting on the tech side of company to correct reports, that I had before they changed software versions(over Two Years ago). Lost my QB integration when it became an option and what I paid for when I first bought the software. When I purchased the software their was no training but the support staff over the phone and a 400 Page manual. Now you have to pay for the training which I was never informed of until I was talked into the upgraded software. Squeaky wheel get the customer service. So if you want to spend a lot of time having to do that then this software is for you. I Have tried to get things resolved and the same answer (I will get back to you). I am trying to run a business and don't have time for a product that is a fix on the fly software.
> 
> Not a lot because of the very bad customer service \!

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### "Good system for Good Value" — 4.0/5

> **Claudia** | *14 décembre 2021* | Services et technologies de l'information | Taux de recommandation : 7.0/10
> 
> **Avantages**: Great service software integration across modules
> 
> **Inconvénients**: Universal customer or equipment updates not easily done or available at all. Updates can be tedious and clunky.
> 
> Very good overall

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### "Has Served our Needs as a Small Business" — 4.0/5

> **John** | *20 décembre 2021* | Télécommunications | Taux de recommandation : 6.0/10
> 
> **Avantages**: Relatively easy to use, great for every needs of a service based company
> 
> **Inconvénients**: Had a few challenges with Quickbooks integration initially, but seems to be working fine now.
> 
> We started the business with High 5 and still use it 8 years later.

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## Liens

- [Afficher sur Capterra](https://www.capterra.lu/software/74731/service-management-enterprise)

## Cette page est disponible dans les langues suivantes.

| Langue | URL |
| en | <https://www.capterra.com/p/74731/Service-Management-Enterprise/> |
| en-AE | <https://www.capterra.ae/software/74731/service-management-enterprise> |
| en-AU | <https://www.capterra.com.au/software/74731/service-management-enterprise> |
| en-CA | <https://www.capterra.ca/software/74731/service-management-enterprise> |
| en-GB | <https://www.capterra.co.uk/software/74731/service-management-enterprise> |
| en-IE | <https://www.capterra.ie/software/74731/service-management-enterprise> |
| en-IL | <https://www.capterra.co.il/software/74731/service-management-enterprise> |
| en-IN | <https://www.capterra.in/software/74731/service-management-enterprise> |
| en-NZ | <https://www.capterra.co.nz/software/74731/service-management-enterprise> |
| en-SG | <https://www.capterra.com.sg/software/74731/service-management-enterprise> |
| en-ZA | <https://www.capterra.co.za/software/74731/service-management-enterprise> |
| fr | <https://www.capterra.fr/software/74731/service-management-enterprise> |
| fr-BE | <https://fr.capterra.be/software/74731/service-management-enterprise> |
| fr-CA | <https://fr.capterra.ca/software/74731/service-management-enterprise> |
| fr-LU | <https://www.capterra.lu/software/74731/service-management-enterprise> |

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