mHelpDesk
par mHelpDesk
Qui utilise mHelpDesk ?
mHelpDesk est idéal pour les PME qui ont besoin d'améliorer leur organisation, d'obtenir un accès mobile et de mettre en œuvre un processus de planification et de facturation plus efficace.
Description de mHelpDesk
mHelpDesk est une solution logicielle simple et performante pour gérer votre activité de services de maintenance sur site. De plus, mHelpDesk automatise toutes les étapes, depuis le premier contact client jusqu'au paiement. L'éditeur fournit des outils mobiles et en ligne sans égal en termes de performances, de fiabilité et de fonctionnalité. mHelpDesk réunit tous les meilleurs outils en un progiciel abordable et extrêmement facile à utiliser qui ne nécessite aucun investissement initial important. De plus, une équipe de spécialistes produits se tient à votre disposition pour vous aider à être immédiatement opérationnel.
Informations sur mHelpDesk
mHelpDesk
http://www.mhelpdesk.com
Fondé en 2009
Prix de mHelpDesk
mHelpDesk n'est pas disponible en version gratuite mais propose un essai gratuit. La version payante de mHelpDesk est disponible à partir de 169,00 $US/mois.
À partir de
169,00 $US/mois
Version gratuite
Non
Essai gratuit
Oui
Déploiement
Cloud, SaaS, web
Mobile (iOS natif)
Mobile (Android natif)
Formation
Formation en ligne en direct
Webinaires
Documentation
Ressources d'aide
Support en horaire de bureau
En ligne
mHelpDesk - Fonctionnalités
Produits alternatifs
Logiciels les + demandés
Avis sur mHelpDesk
Afficher 5 avis sur 788
Shai M.
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Note globale5/5
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Facilité d'utilisationSans note
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FonctionnalitésSans note
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Support clientSans note
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Rapport qualité-prixSans note
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Probabilité de recommander le produitSans note
- Provenance de l'utilisateur
- Source : GetApp
- Publié le 15/04/2015
"Exceptional service and software "
Commentaires:
The software:
We are the owners and managers of over 1000 units across Pennsylvania, New jersey and Miami florida. We have been in the business for 17 years now and we are always looking for ways to get better and increase efficiency. I have tried so many maintenance management softwares throughout the years and non of them was able to answer our needs as much as Mhelpdesk. I am now able to monitor multiple maintenance technicians in various locations with so much ease and efficiency. It saves us money and time and most important enables us to service our tenants better and communicate progress and status of their work order with a click of a button. The fact that its is so customizable makes it so easy to arrange the information in a way that you can get a complete view of whats going on in the field in a glance.
Customer Service:
My first conversation was with Daniel McClain - Account executive - He was great from the get go. He took the time to answer all my questions no matter how small or big, He presented the software with great knowledge and expertise and made the process fun and interesting. When he presented the software to our staff in Florida he literally got a standing ovation. Everyone was so exited for it. Thank you Mr. McClain ;)
Once i decided to go ahead with Mhelpdesk i was assigned with a customer success coach (Love the terminology) Meghan Verducci in a nutshell if i could i would hire her to work for our company in a heartbeat. She was very Knowledgeable and pleasant. If she says she will get something done you can count on it. She was honest about what can and can't be done within the software and if she didn't have an answer she would always look for one and get back to me as soon as she could. She even kept in touch when she was on vacation to make sure that my needs are met. Once the Setup was complete she provided me with a power point manual and training videos for my staff Very helpful, i was able to train my staff with easily with zero misunderstandings. Thank you Megahn for everything !!
Avantages:
Customizable
Coloring of the work order type
Recurring maintenance
Report
Inconvénients:
The mobile app needs a serious upgrade!
Being able to upload more then one file at a time (picture in particular)
bring back the ability to make a contact inactive without having to delete his records. Keeping records is the number one need in real-estate management. There are work arounds but definitely need to be brought back
- Provenance de l'utilisateur
- Source : GetApp
- Publié le 15/04/2015
Julie H.
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Note globale5/5
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Facilité d'utilisation5/5
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Fonctionnalités5/5
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Support client5/5
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Rapport qualité-prix5/5
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Probabilité de recommander le produit
- Provenance de l'utilisateur
- Publié le 30/05/2019
"Great Customer Support"
Commentaires: Overall has been great! I went to another company and came back to MHelpDesk cause the other software just didn't work like MHelpDesk - I always get prompt and friendly service which make my job easier as I am always in a hurry.
Avantages: It integrates very nicely with my Quickbooks - I also like that it keeps everything streamlined to make my job easier.
Inconvénients: Wish there was an option to "CLOSE" the estimates so they just go away versus having to mark them inactive. Once I invoice the customer I have to mark the estimate inactive or "Sent" in the status field so I can keep it separate from the "active" or "approved" estimates - I used the estimates to keep track of my current jobs.
Réponse de l'éditeur
envoyé par mHelpDesk le 03/06/2019
Julie, we're thrilled to hear mHelpDesk is working well for you and helping you manage your business. Thanks for the feedback and suggestion about the estimates - we will pass it along to our Product team. Thanks for being a customer!
- Provenance de l'utilisateur
- Publié le 30/05/2019
Casey K.
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Note globale4/5
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Facilité d'utilisation5/5
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Fonctionnalités5/5
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Support client5/5
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Rapport qualité-prix4/5
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Probabilité de recommander le produit
- Provenance de l'utilisateur
- Source : SoftwareAdvice
- Publié le 11/05/2020
"Property Management user for 5 years"
Commentaires: Moved to mHelpdesk from paper work orders. Still using it 5 years later. We don't schedule or invoice jobs, just use the work order function.
Avantages: Least clunky work order software we demoed. Easy for service techs to pick up. Good technical support - I think they wrote an update after one of our guys phones stopped displaying the app properly. That was pretty cool.
Inconvénients: Rollout of December '19 update wasn't that smooth. Honestly, most of my complaints are issues that come from being a long-term user and having wrong codes and items from my staff cluttering up the software. Reporting is a little weak.
- Provenance de l'utilisateur
- Source : SoftwareAdvice
- Publié le 11/05/2020
Luis C.
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Note globale3/5
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Facilité d'utilisation4/5
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Fonctionnalités2/5
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Support client5/5
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Rapport qualité-prix3/5
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Probabilité de recommander le produit
- Provenance de l'utilisateur
- Publié le 24/07/2019
"Update to previous review after 3 years"
Commentaires: Another really pet peeve that I did not have enough space for under Cons: It's ridiculous right from the beginning and for years now, you can't hide or remove former users you deleted from the Staff List. Anyone you add will be there forever, cluttering up your view of the Staff list. It's things like this, while initially we were very much advocates for mHelpDesk and thought it had a lot of potential, our views have changed because it just seems stagnant. That, and given subscription prices have risen a lot more than when we started. We've been able to negotiate lower prices as a long time customer, but if we had to pay today's rates based on what we know now, we would look for something else. And it's ok enough for us to stay, but if they were to raise our rates to current, we'd strongly consider leaving.
Avantages: We initially liked this platform because for what we needed it was one of the best values out there at the time. Granted, anything was better than what we had, which came down to mostly notes in a ticket system in our previous CRM.
Inconvénients: Many things have become cons over the years, mostly because we have seen very little improvement from our point of view. It's like development has been minimal at the most. For example, it has some glaringly missing auditing capabilities. A person can assign an Item in a Work Order/Jobs under another person's name, and there is no record of who did it for accountability. The "Items" area is where you add both parts and labor to a ticket, but sometimes you want labor or other general notes that do not print up on a Work Order/Job. However, you can't select which get printed on a WO/Job and which do not, it is all or none. If you sell systems on leases, there is no easy way to track or separate the leases. You can create customer fields for the lease, but if there is more than one lease involved, there's no easy way to do that. We've ended up having to create multiple accounts for the same customer to keep the leases separated, which can cause confusion like which account should should the work order/job be one. There is only a check box for Billable when you add work to a ticket. There's no way to add other options like "Warranty", "Rework" or "Service Plan" plan, for example. You can't add negative quantities to a Job/WO. Meaning while you can add items used in a job, you can't track material you're removing from the site in the same way, such as things you are crediting back or exchanging.
Réponse de l'éditeur
envoyé par mHelpDesk le 26/07/2019
Luis, thanks for the review. We're continuing to make investments in the user experience so be on the lookout for new functionality this year and into the future. We're glad to hear that our Customer Support team has been helpful and that mHelpDesk has been useful for your business. Thanks for being a customer!
- Provenance de l'utilisateur
- Publié le 24/07/2019
Susan S.
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Note globale4/5
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Facilité d'utilisation5/5
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Fonctionnalités4/5
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Support client5/5
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Rapport qualité-prixSans note
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Probabilité de recommander le produit
- Provenance de l'utilisateur
- Source : SoftwareAdvice
- Publié le 02/06/2020
"Happy Using Mhelpdesk"
Commentaires: Only the [SENSITIVE CONTENT HIDDEN] can answer to "Business Problems" and any added benefits
Avantages:
The product is very easy to use
The report section is terrific, especially when looking for errors and omissions done by other users.
When mistakes are identified, corrections are applied, without any major headaches
There is no need to stuff envelopes, all correspondences are done direct from the program and if there was an internet error, the program would state the item was not sent
Inconvénients: Searching for Job numbers related to specific clients are not as easy as searching for invoices related to clients
- Provenance de l'utilisateur
- Source : SoftwareAdvice
- Publié le 02/06/2020
