--- description: mHelpDesk : qu'en pensent les utilisateurs ? Lisez les avis clients sur mHelpDesk, consultez les prix, tarifs, abonnements et découvrez ses fonctionnalités grâce à Capterra Luxembourg. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: mHelpDesk - Avis, notes, prix et abonnements - Capterra Luxembourg 2026 --- Breadcrumb: [Accueil](/) > [Logiciels de gestion des interventions](/directory/10009/field-service-management/software) > [mHelpDesk](/software/77264/mhelpdesk) # mHelpDesk Canonical: https://www.capterra.lu/software/77264/mhelpdesk Page : 1/34\ Suivant: [Page suivante](https://www.capterra.lu/software/77264/mhelpdesk?page=2) > Le logiciel de gestion de services le plus rapide, le plus facile et le plus rentable du marché, conçu pour tout automatiser, du premier contact client jusqu'au paiement. > > Conclusion : 823 utilisateurs lui ont donné la note de **4.3/5**. Figure au meilleur classement pour **Probabilité de recommander le produit**. ----- ## Présentation ### Qui utilise mHelpDesk ? mHelpDesk est idéal pour les PME qui ont besoin d'améliorer leur organisation, d'obtenir un accès mobile et de mettre en œuvre un processus de planification et de facturation plus efficace. ## Statistiques et notes | Métrique | Notation | En détail | | **Note globale** | **4.3/5** | 823 Avis | | Simplicité | 4.3/5 | D'après l'ensemble des avis | | Support client | 4.4/5 | D'après l'ensemble des avis | | Rapport qualité-prix | 3.9/5 | D'après l'ensemble des avis | | Fonctionnalités | 4.0/5 | D'après l'ensemble des avis | | Pourcentage de recommandation | 80% | (8/10 Probabilité de recommander le produit) | ## À propos de l'éditeur - **Société**: mHelpDesk - **Fondé**: 2009 ## Contexte commercial - **Type de licence**: (Essai gratuit) - **Public cible**: Auto-entrepreneur, 2–10, 11–50, 51–200, 201–500, 501–1.000, 1.001–5.000, 5.001–10.000, 10.000+ - **Déploiement et plateformes**: Cloud, SaaS, web, Mac (ordinateur), Windows (ordinateur), Linux (ordinateur), Android (mobile), iPhone (mobile), iPad (mobile) - **Langues**: anglais - **Pays disponibles**: Canada, États-Unis ## Fonctionnalités - Accès mobile - Ajouter et modifier des photos - Alertes/Notifications - Automatisation des processus métiers - Base de données des employés - Configuration des workflows - Devis - Estimation - Fonction de glisser-déposer - Gestion de la disponibilité - Gestion de projets - Gestion des billets - Gestion des calendriers - Gestion des contacts - Gestion des documents - Gestion des employés - Gestion des expéditions - Gestion des formulaires - Gestion des immobilisations - Gestion des incidents - Gestion des leads - Gestion des ordres de travail - Gestion des stocks - Gestion des techniciens - Gestion des tâches - Gestion des tâches - Gestion des versions - Historique des services - Inspections de résidences - Logiciels d'expérience client - Maintenance préventive - Modèles - Paiements électroniques - Planification - Planification du personnel - Planification en temps réel - Portail libre-service - Pour sous-traitants en commerce/électr. industrielle - Rapports personnalisables - Rendez-vous récurrents - Réparation - Réservation en ligne - Signature électronique - Suivi des activités - Suivi des interactions - Suivi des équipements - Suivi du temps - Suivi du temps en ligne - Synchronisation du calendrier - Synthèse de rapport ... et 51 fonctionnalités supplémentaires ## Intégrations (14 au total) - Close - Google Analytics 360 - Google Calendar - Google Workspace - Mailchimp - PayPal - QuickBooks Desktop - QuickBooks Online - QuickBooks Online Advanced - Square Appointments - Stripe - Twilio - WordPress - authorize.net ## Ressources d'aide - Service client/e-mail - FAQ/forums - Base de connaissances - Support téléphonique - Chat ## Category - [Logiciels de gestion des interventions](https://www.capterra.lu/directory/10009/field-service-management/software) ## Catégories connexes - [Logiciels de gestion des interventions](https://www.capterra.lu/directory/10009/field-service-management/software) - [Logiciels pour entreprises de nettoyage](https://www.capterra.lu/directory/10062/maid-service/software) - [Logiciels de paysagisme](https://www.capterra.lu/directory/20004/landscape/software) - [Gestion de la maintenance](https://www.capterra.lu/directory/30058/maintenance-management/software) - [Logiciels d'affectation du personnel](https://www.capterra.lu/directory/30059/service-dispatch/software) ## Logiciels similaires 1. [Connecteam](https://www.capterra.lu/software/153140/connecteam) — 4.6/5 (5060 reviews) 2. [Jobber](https://www.capterra.lu/software/127994/jobber) — 4.6/5 (1420 reviews) 3. [FieldPulse](https://www.capterra.lu/software/153475/fieldpulse) — 4.6/5 (412 reviews) 4. [Clockify](https://www.capterra.lu/software/169607/clockify) — 4.8/5 (9235 reviews) 5. [Housecall Pro](https://www.capterra.lu/software/140363/housecall-pro) — 4.7/5 (2737 reviews) ## Avis ### "Could be great if they tried" — 2.0/5 > **Stuart** | *16 avril 2014* | Design > > As a user, I can be their best critic, tester and advocate of their product, but the impression I get is that mhelpdesk do not particularly care, as long as they are getting their money. I have a raft of bugs and issues that I've been dealing with since November, which still are not fully resolved - I won't bore everyone with the details, but; one of the big ones is to do with timezones. If you live in the UK, or generally outside of USA, you're not in luck. The settings do not carry through correctly to email appointments sent to 'Technicians'. Hence an appointment always appears in the calendar 4 hours or so in advance of the time you actually requested. I actually cancelled my subscription this year, as I just was not getting anywhere with the support - I was writing long emails and getting nothing sorted. After I cancelled there was a sudden flurry of activity and they almost got the problem sorted out - they gave me a temporary workaround (so I re-subcribed). This issue is still not properly resolved. In addition, the app doesn't currently support an offline mode - hence it doesn't work if there isn't an internet connection, or if it temporarily loses the connection. The data looks like it's synchronised, but in fact it's lost. The files tab in the app, actually only supports images, which is a shame as the web version supports many other file types - which would be really useful to share with my guys on the road. It's a real shame, as overall the product has so much potential, the principle is very good. But, if only they would take more notice of the users that are using the product and actually get the small glitches sorted out, they might actually have a great product. ----- ### "Field Service Software for any Business to Stay Organized" — 5.0/5 > **Darell** | *9 octobre 2020* | Services et technologies de l'information | Taux de recommandation : 10.0/10 > > **Avantages**: You are able to automate your business to keep a customer database, schedule and track work orders. Billing is a breeze with in the email feature you send to your customers. They can pay directly with PayPal or Credit Card account. There is even a feature to generate leads to your business. You can customize your invoices and work orders to meet your business needs. Works on mobile Apps and integrates all your invoices to quick books. > > **Inconvénients**: When customers pay from your credit card account, you are only able to setup and activate one payment option at a time. It would be nice to have individual bank accounts set for different sections of your business model. > > Overall I have had a really good experience, anytime I have ran into a problem which is not very often but my problems have been resolved in a professional and expediential matter that allowed my business to continue to operate. You can keep an open line of communication with your customers on work order status or any problems that arise during the work order. ----- ### "My Dislike of mHelpDesk" — 2.0/5 > **Chinatu** | *10 février 2025* | Matériel informatique | Taux de recommandation : 3.0/10 > > **Avantages**: Interface is user friendly; site is usable > > **Inconvénients**: Poor Customer service, takes a lot of time to get feedback from support team > > Less stress when it comes to Digital Support ----- ### "Great Customer Support" — 5.0/5 > **Julie** | *30 mai 2019* | Logiciels de construction | Taux de recommandation : 9.0/10 > > **Avantages**: It integrates very nicely with my Quickbooks - I also like that it keeps everything streamlined to make my job easier. > > **Inconvénients**: Wish there was an option to "CLOSE" the estimates so they just go away versus having to mark them inactive. Once I invoice the customer I have to mark the estimate inactive or "Sent" in the status field so I can keep it separate from the "active" or "approved" estimates - I used the estimates to keep track of my current jobs. > > Overall has been great\! I went to another company and came back to MHelpDesk cause the other software just didn't work like MHelpDesk - I always get prompt and friendly service which make my job easier as I am always in a hurry. ----- ### "MHelp Desk is Pretty Good" — 5.0/5 > **Laura** | *6 juillet 2021* | Impression | Taux de recommandation : 8.0/10 > > **Avantages**: User friendly, easy to use. And also has a timekeeper with GPS included for service technicians which is a plus. > > **Inconvénients**: Inventory items added to customer invoices do not pull out of QBO inventory until the final sync when invoicing the customer. This can lead to incorrect inventory numbers until synced. > > Our business services print finishing equipment so I would say this is a pretty good application to use. ----- Page : 1/34\ Suivant: [Page suivante](https://www.capterra.lu/software/77264/mhelpdesk?page=2) ## Liens - [Afficher sur Capterra](https://www.capterra.lu/software/77264/mhelpdesk) ## Cette page est disponible dans les langues suivantes. | Langue | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Données structurées