--- description: CiviCRM : qu'en pensent les utilisateurs ? Lisez les avis clients sur CiviCRM, consultez les prix, tarifs, abonnements et découvrez ses fonctionnalités grâce à Capterra Luxembourg. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: CiviCRM - Avis, notes, prix et abonnements - Capterra Luxembourg 2026 --- Breadcrumb: [Accueil](/) > [Logiciels de collecte de fonds](/directory/20047/fundraising/software) > [CiviCRM](/software/79192/civicrm) # CiviCRM Canonical: https://www.capterra.lu/software/79192/civicrm Page : 1/3\ Suivant: [Page suivante](https://www.capterra.lu/software/79192/civicrm?page=2) > Application web et open source, CiviCRM répond aux besoins des organismes à but non lucratif et autres organisations du secteur civique. Facile à utiliser, à personnaliser et à étendre. > > Conclusion : 41 utilisateurs lui ont donné la note de **3.9/5**. Figure au meilleur classement pour **Probabilité de recommander le produit**. ----- ## Présentation ### Qui utilise CiviCRM ? CiviCRM est destiné aux organismes à but non lucratif, ONG, organisations du secteur civique, missions, groupes politiques et de campagne, etc. ## Statistiques et notes | Métrique | Notation | En détail | | **Note globale** | **3.9/5** | 41 Avis | | Simplicité | 3.5/5 | D'après l'ensemble des avis | | Support client | 3.3/5 | D'après l'ensemble des avis | | Rapport qualité-prix | 4.0/5 | D'après l'ensemble des avis | | Fonctionnalités | 3.9/5 | D'après l'ensemble des avis | | Pourcentage de recommandation | 70% | (7/10 Probabilité de recommander le produit) | ## À propos de l'éditeur - **Société**: CiviCRM - **Fondé**: 2005 ## Contexte commercial - **À partir de**: 0,00 $US - **Type de licence**: (Version gratuite disponible) (Essai gratuit) - **Public cible**: Auto-entrepreneur, 2–10, 11–50, 51–200, 201–500, 501–1.000, 1.001–5.000, 5.001–10.000, 10.000+ - **Déploiement et plateformes**: Cloud, SaaS, web - **Langues**: allemand, anglais, bulgare, chinois, chinois traditionnel, croate, danois, espagnol, français, hongrois, indonésien, italien, japonais, norvégien, néerlandais, polonais, portugais, russe, suédois - **Pays disponibles**: Allemagne, Australie, Canada, Chine, Inde, Japon, Royaume-Uni, États-Unis ## Fonctionnalités - Base de données de contacts - Base de données de membres - Billetterie - Communication avec les membres - Don récurrent - Dons par SMS - Gestion de la communication - Gestion des abonnements - Gestion des bénévoles - Gestion des campagnes - Gestion des collectes de fonds - Gestion des contacts - Gestion des cotisations - Gestion des donateurs - Gestion des e-mails - Gestion des flux de travail - Gestion des formulaires - Gestion des inscriptions - Gestion des promesses de don - Gestion des subventions - Gestion des tâches - Gestion des événements - Gestions des anciens élèves - Importation et exportation de données - Logiciels d'expérience client - Paiements en ligne - Paiements électroniques - Portail des membres - Portail libre-service - Rappels - Rapports et analyses - Rapports et statistiques - Renouvellement d'abonnements - Répertoire de membres - Segmentation - Stockage de documents - Suivi des interactions - Tableau de bord d'activités - Traitement des paiements - e-mail marketing ## Intégrations (4 au total) - PayPal - Stripe - authorize.net - iATS ## Ressources d'aide - Service client/e-mail - FAQ/forums - Base de connaissances - Support 24/7 (réponse directe) - Chat ## Category - [Logiciels de collecte de fonds](https://www.capterra.lu/directory/20047/fundraising/software) ## Catégories connexes - [Logiciels de collecte de fonds](https://www.capterra.lu/directory/20047/fundraising/software) - [Logiciels de gestion de campagnes électorales](https://www.capterra.lu/directory/30221/political-campaign/software) - [Gestion des bénévoles](https://www.capterra.lu/directory/10044/volunteer-management/software) - [Gestion des subventions](https://www.capterra.lu/directory/30567/grant-management/software) - [Outils d'employee advocacy](https://www.capterra.lu/directory/30956/advocacy/software) ## Logiciels similaires 1. [Cvent Event Management](https://www.capterra.lu/software/26318/cvent-event-management) — 4.5/5 (990 reviews) 2. [monday.com](https://www.capterra.lu/software/147657/monday-com) — 4.6/5 (5730 reviews) 3. [GolfStatus](https://www.capterra.lu/software/189662/golfstatus-org) — 4.9/5 (361 reviews) 4. [OneCause](https://www.capterra.lu/software/145329/fundraising-software) — 4.7/5 (379 reviews) 5. [StarChapter](https://www.capterra.lu/software/57588/starchapter) — 4.2/5 (645 reviews) ## Avis ### "Our go-to for Associations and others" — 5.0/5 > **Jonathan** | *20 mai 2016* | Internet > > **Avantages**: Excellent event registration and membership management at a price that can't be equaled. Best of all, it works in and with our client's websites. > > **Inconvénients**: It's not an intuitive tool. You need to learn the logic of CiviCRM to get things done. It's not hard, but I wouldn't give it to a client without a few explanations and probably training. > > CiviCRM integrates CRM functions for associations, affiliation groups and others as an add-on for the top GPL content management systems WordPress, Joomla and Drupal. We have been installing and hosting CiviCRM for several years and it has become a standard part of our toolbox. It is especially strong on event registration and membership management. CiviMail does an excellent job with bounce and subscription management, but it's not as user friendly as a service like MailChimp or Constant Contact for HTML mail composition. CiviContribute handles payments for memberships, donations and events. CiviCase brings case management into to application and CiviVolunteer helps you keep track of the eager beavers who want to help your cause. We have used CiviCRM for projects ranging from an international arts group to our son's Boy Scout troop. We have used it for camping registrations and conference registrations for thousands of users. The real gem, as in any CRM tool are the reporting tools. You can pull membership, attendance or other reports in minutes. Think of a data related question and get an answer quickly and simply. ----- ### "CiviCRM Software" — 4.0/5 > **Sandra** | *6 mai 2025* | Compagnies aériennes/Aéronautique | Taux de recommandation : 8.0/10 > > **Avantages**: CiviCRM is a very sophistiacted product with almost everything you could need for storing client data, creating and selling tickets to events, mailings and membership details. The invoicing facility is also very good. > > **Inconvénients**: There's a lot in there so you have to learn it a bit at a time and you do need some expertise as back up if you're unsure of things. > > Overall we're very pleased with CiviCRM - we're a not for profit and we've used the software for around 10 years. ----- ### "DO NOT USE THIS CRM" — 1.0/5 > **John** | *8 mai 2025* | Gestion d'organisme à but non lucratif | Taux de recommandation : 0.0/10 > > **Avantages**: What we liked most is that the CRM was free. Beyond that I would not recommend this CRM to anyone. > > **Inconvénients**: It is archaic, broke all the time, and lack many modern features that other CRMs had. > > It was an headache. The CRM would constant break and we would have to get outside support to fix. The constant issues was costing us donors and volunteers. When we needed to pull reports, the data it pulled was always incorrect. If I could give negative star, I would. ----- ### "serves its purpose" — 4.0/5 > **Brian** | *3 octobre 2022* | Bibliothèques | Taux de recommandation : 8.0/10 > > **Avantages**: We've used CiviCRM for years to handle all of our even registrations. While it may not be the slickest thing out there, it's been very capable of taking on this task. > > **Inconvénients**: This may or may not be a con for some, but it's been largely unchanged for years. The consistency makes it pretty easy to use, but it's probably aging a bit. > > Overall, it's done what we've needed it to do, reliably, for a long time. ----- ### "Great potential and features" — 5.0/5 > **Youssef** | *14 octobre 2020* | Institutions religieuses | Taux de recommandation : 6.0/10 > > **Avantages**: The flexibility of this platform is truly amazing. You can customise it to your exact needs and the range of features is unbeaten. Most powerful CRM I have come across. > > **Inconvénients**: The user interface is what lets this platform down. It is not responsive and although a developer has made a mobile app, it is too late to the game and does not properly give you the power of CiviCRM in your mobile. Considering most people now will want to access these platforms from phones, this is what makes CiviCRM unfortunately not really future proof. ----- Page : 1/3\ Suivant: [Page suivante](https://www.capterra.lu/software/79192/civicrm?page=2) ## Liens - [Afficher sur Capterra](https://www.capterra.lu/software/79192/civicrm) ## Cette page est disponible dans les langues suivantes. | Langue | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Données structurées