--- description: Total Office Manager : qu'en pensent les utilisateurs ? Lisez les avis clients sur Total Office Manager, consultez les prix, tarifs, abonnements et découvrez ses fonctionnalités grâce à Capterra Luxembourg. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Total Office Manager - Avis, notes, prix et abonnements - Capterra Luxembourg 2026 --- Breadcrumb: [Accueil](/) > [Logiciels de gestion des interventions](/directory/10009/field-service-management/software) > [Total Office Manager](/software/80729/total-office-manager) # Total Office Manager Canonical: https://www.capterra.lu/software/80729/total-office-manager Page : 1/3\ Suivant: [Page suivante](https://www.capterra.lu/software/80729/total-office-manager?page=2) > Logiciel primé de comptabilité et de gestion des interventions avec répartition, suivi des équipements, planification, etc. > > Conclusion : 48 utilisateurs lui ont donné la note de **3.7/5**. Figure au meilleur classement pour **Probabilité de recommander le produit**. ----- ## Présentation ### Qui utilise Total Office Manager ? Pour les entreprises de sous-traitance des secteurs du CVC, de la plomberie, de l'électricité, de la construction, de l'aménagement paysager, de la rénovation résidentielle, etc. ## Statistiques et notes | Métrique | Notation | En détail | | **Note globale** | **3.7/5** | 48 Avis | | Simplicité | 3.8/5 | D'après l'ensemble des avis | | Support client | 3.8/5 | D'après l'ensemble des avis | | Rapport qualité-prix | 3.8/5 | D'après l'ensemble des avis | | Fonctionnalités | 3.9/5 | D'après l'ensemble des avis | | Pourcentage de recommandation | 70% | (7/10 Probabilité de recommander le produit) | ## À propos de l'éditeur - **Société**: Aptora - **Pays**: Lenexa, É.-U. - **Fondé**: 1996 ## Contexte commercial - **À partir de**: 175,00 $US - **Public cible**: 2–10, 11–50, 51–200, 201–500, 501–1.000 - **Déploiement et plateformes**: Cloud, SaaS, web, Windows (ordinateur), Windows (sur site), Linux (sur site), Android (mobile), iPhone (mobile), iPad (mobile) - **Langues**: anglais - **Pays disponibles**: États-Unis ## Fonctionnalités - Accès mobile - Application mobile - Base de données de clients - Base de données de contacts - Comptabilité - Devis - Facturation - GPS - Gestion des clients - Gestion des contrats/licences - Gestion des expéditions - Gestion des ordres de travail - Gestion des stocks - Gestion des techniciens - Historique des services - Logiciels d'expérience client - Planification - Planification de la maintenance - Recouvrement des paiements sur le terrain - Routage - Signature électronique - Suivi des équipements - Suivi du temps en ligne ## Ressources d'aide - Service client/e-mail - FAQ/forums - Base de connaissances - Support téléphonique - Support 24/7 (réponse directe) - Chat ## Category - [Logiciels de gestion des interventions](https://www.capterra.lu/directory/10009/field-service-management/software) ## Catégories connexes - [Logiciels de gestion des interventions](https://www.capterra.lu/directory/10009/field-service-management/software) - [Logiciels pour plombiers](https://www.capterra.lu/directory/30107/hvac/software) - [Logiciels pour plombiers](https://www.capterra.lu/directory/30673/plumbing/software) - [Logiciels pour électriciens](https://www.capterra.lu/directory/31006/electrical-contractor/software) - [Logiciels pour métallerie et serrurerie](https://www.capterra.lu/directory/31675/locksmith/software) ## Logiciels similaires 1. [Jobber](https://www.capterra.lu/software/127994/jobber) — 4.6/5 (1435 reviews) 2. [FieldPulse](https://www.capterra.lu/software/153475/fieldpulse) — 4.6/5 (425 reviews) 3. [Kickserv](https://www.capterra.lu/software/122541/kickserv) — 4.4/5 (387 reviews) 4. [Verizon Connect](https://www.capterra.lu/software/124641/fleetmatics-work) — 3.2/5 (942 reviews) 5. [ServiceTitan](https://www.capterra.lu/software/150053/servicetitan) — 4.3/5 (325 reviews) ## Avis ### "TOM review" — 4.0/5 > **Utilisateur vérifié** | *13 mai 2019* | Logiciels de construction | Taux de recommandation : 7.0/10 > > **Avantages**: It has flat rate and t\&m capabilities for techs in the field via Mobile application. We had used Aptora's flat rate program via printed books in the past, which was a plus for our techs, and TOM integrates with Flat Rate Plus. > > **Inconvénients**: Training of the techs has been rocky; I would recommend having an Aptora rep come to your business to train in person. We tried live training via web, but found it was difficult to keep all techs at same pace to keep up with trainer. > > We are processing all service call work orders and invoicing through TOM. It's been working fairly well and is nice to be able to email invoices direct to customers through TOM and Mobile application. ----- ### "Best software on the market\!" — 5.0/5 > **Tony** | *3 janvier 2022* | Logiciels de construction | Taux de recommandation : 10.0/10 > > **Avantages**: I love all the features and the ability you have in the software to run your business any way you choose. I love the support you receive from everyone at Total Office Manager. I love how I only have to worry about one software to run my business. All my accounting info is in Total Office Manager. > > **Inconvénients**: They are missing a customer portal for approving estimates or making payments. Not a big deal as I know they are working on it and hopefully will be available soon. > > Overall Total Office Manager has allowed me to run my business very efficiently. I am grateful to have this software available to me. ----- ### "Oh how things change\! Was great while paying the money, but now, crash and burn sucka\!" — 1.0/5 > **Chris & Annaliza** | *12 novembre 2019* | Vente au détail | Taux de recommandation : 0.0/10 > > **Avantages**: Local server, can do a lot, have loads of things on one screen by having line items occupy a small space rather than most cloud or others that little information occupies much screen real estate. > > **Inconvénients**: Cluttered, chaotic GUI with the right click menus inconsistent with each other. Mobile app operates differently than Total office manager. For example, when making a change to an invoice in TOM, TOM then goes behind our back and completes the invoice without saying or asking if we want the invoice to be completed.. I have constantly suggested to fix the problem, it has cost us much, but they said thats the way it is suppose to operate while Mobile on the other hand, will ask you with a pop up window, if you want the invoice to be completed, I suppose thats the way mobile is suppose to operate as well, completely different than TOM, When I say "mobile" its like a new arm to TOM that likes to slap you in the face occasionally.. TOM and Aptora mobile compete with each other rather than integrate with each other.. The schedule board for example, there is a new and an old, you can use either one, they work quite differently from each other.. There is an old schedule board, which is a lot faster than the new one and integrates well with TOM, and the new one seems like its a completely different transition into a completely different operating system. The SQL server setup utility is pretty much a complete fraud by claiming capabilities it does NOT have.. Not sure why that utility keeps getting worse over time, but not a single attempt has been made to fix the "enterprise server utility" but rather work arounds have been created without instructions.. > > At the beginning TOM was great, sure it had small issues that I was certain would be addressed and everything would improve, but that is all wrong.. They spent lots of time and money making a stupid message reporting system so they could search if anybody was texting a bad word to somebody else, and you could make a pie chart of how many times somebody said one stupid word or another LoL. Meanwhile, TOM continued to get more bloated, top heavy, and cluttered with more crap and less organization. I made countless pleas to consolidate and organize menu's to be more consistent with each other even gave detailed mathematical examples of how many hours over the course of a year could be saved to make the software better and how to better streamline menus, but excuses were made to avoid any improvements after I proved without any doubt efficiency could be increased. Aptora wasnt interested. Eventually I was having problems with my TOM and I wanted to upgrade to the latest version. The rep I talked to was a nube, It was a Friday and I had a lot of catch up work, so they took my money and had no more interest in making sure anything worked.. I told nube dont run off till the registration error is fixed. Nube told me it will be later, after everybody is gone. Well no it didnt. I was screwed all weekend scrambling with work arounds and Monday they called ready to help, but I was up all night all weekend and demanded a refund, now they are pissed and dont want to take my money anymore.. ----- ### "All in one, fully loaded" — 5.0/5 > **Annaliza and Chris** | *5 octobre 2018* | Services aux consommateurs | Taux de recommandation : 10.0/10 > > **Avantages**: I like it’s completness, and the fact I can buy it and not rent it except for the map, I don’t rent that, but I think there is a very very small single digit rental fee just to pay google last time I checked. Business coaches and franchises always say when you start a business think of an exit strategy, but if they recommend something like service Titan which screwed up my entire business, I was forced to use it for franchise by dwyer group, don’t get me started, or any other cloud based service management software, then they are hypocrites. Cloud based software had my business hostage, I don’t care what they offer, nothing is good enough to allow someone else to posses and charge me rent for my heart of operations. I could infiltrate a cloud based software company, set up shop next to a successful business, spy on everything they do, and then put them out of business because they might have been smart in business but stupid with software by using the cloud. Don’t get me started. With aptora it has its own exit strategy built in, when u execute exit strategy Aptora adds a serious value to the business as a whole to be an asset and NOT a cloud based liability. I suspect franchises don’t say that because they want to watch your every move. If I had a business coach recommending cloud based software, I would get a different one. Yeah they say u can download database but just wait till u try it, then try to organize it or do anything with it LoL. I can also see profit per tech > > **Inconvénients**: There are a few lose ends with so much going on, no big deal, just a little bit of too much stuff on the mobile for techs to look at, much of the menu items will never be used by techs, but that’s not a deal breaker. Picture upload from mobile should be a background operation rather than having to wait for upload to complete.. Total office manager still has a little bit of a DOS feel to it and doesn’t have the option to save the desktop so when signing in we can get all of our favorite windows up and in place. And when making adjustments to an invoice, even just the memo, total office manager will complete the work order without anybody knowing unlike mobile will ask first if u want to mark work order as complete with a pop window, so a little inconsistency in operation. And renting the mapping goes against non cloud based concept in my opinion.. I think Aptora should set up a deal with Garmin and dump google maps completely. Garmin owns the skies in gps, they aren’t going anywhere. At least all the cons are minor small things. > > As Somebody who has been dealing with dispatching software since the mid 90’s and then management software as a whole from 2001, I have tried many many different options. Aptora is my personal favorite. It has a very easy 3rd party billing like I’ve never seen. Over all, even with the little things that bug me, I can’t see ever changing. Updates are good and improvements are continuous and enhancements are well thought out. ----- ### "Great Software With Helpful Support" — 5.0/5 > **Jon** | *9 mai 2020* | Logiciels de construction | Taux de recommandation : 10.0/10 > > **Avantages**: We used to use multiple software platforms for accounting, inventory, dispatching, etc.. The problem was there was either no integration or not helpful integration. We did a demo with several companies and graded them on what we were wanting to have the software do. Aptora was the only one that hit all of the marks. It has proven itself, in the little over 2 years we have used it, to be exactly what we were looking for. The customer support when we have a problem has been great. I would definitely recommend this software to anyone looking to streamline their business. > > **Inconvénients**: It does take several users to get the most out of the software. We have dedicated dispatch, warehouse, admin and accounting people so it works for us. Since you can customize the software and use it in so many different ways, establishing YOUR process is extremely important. If you don't, you will spend a large amount of time fixing things. I say this from experience. However those are user issues, not software issues. When updates are pushed out, sometimes something will break and you don't find it until days or weeks later. They are good about fixing the problem and providing a way to fix your data. > > This software has changed the way we do business. As the owner of a smaller company, I don't have time to create reports from various data. TOM has been a game changer for us in getting real time reports with the data we need. We have been able to make so much better business decisions quickly because of this. We utilize it for accounting, payroll, inventory control, dispatch, flat rate, marketing and so much more. I believe It could take you years to realize the full potential of this software. One of the best business decisions we have made in 22 years in business. ----- Page : 1/3\ Suivant: [Page suivante](https://www.capterra.lu/software/80729/total-office-manager?page=2) ## Liens - [Afficher sur Capterra](https://www.capterra.lu/software/80729/total-office-manager) ## Cette page est disponible dans les langues suivantes. | Langue | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Données structurées