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Salon Tracker
Description de Salon Tracker
Salon Tracker est un système logiciel avancé de gestion de salon conçu pour permettre aux salons de bronzage, de coiffure, barbiers, spa et salons de beauté de gérer efficacement les réservations, le commerce de détail, le marketing et les profits. Salon Tracker est un programme logiciel facile à utiliser et riche en fonctionnalités, ce qui en fait un outil de premier ordre pour les professionnels du secteur.
Qui utilise Salon Tracker ?
Le logiciel Salon Tracker convient à tous les marchés de salons et de spas. L'éditeur s'adresse aux secteurs de la beauté, du bronzage, de la coiffure, des spas et des cliniques en leur offrant un programme sur mesure, adapté aux besoins individuels.
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It’s Simple
Avantages :
I am the least technical person, but salon tracker is so easy to you.
Inconvénients :
There were a couple of small issues initially but the remote assistance is fantastic, so everything got resolved on the spot. There’s not much to fault really.
Alternatives envisagées :
Love it so far!
Commentaires : Overall I've been so impressed with salon tracker. It's got everything ive needed to set up my tanning business. Im amazed everyday by how well it integrates with my tmax, card reader and much more. It's enabled us to provide a quick, seamless and professional customer experience. Being able to operate the whole studio from salon tracker really is great.
Avantages :
Operating our sunbeds using Salon Tracker is super quick, easy, professional and seamless. Equally the thumbprint and card reader integrations are fantastic and make for seamless transactions. Customer support on hand and remote connect is great.
Inconvénients :
I feel like this software has room for some improvement to be even better . Examples include:- clearer/larger user interfaces for easy info input. Sometimes it can look very overwhelming and complicated to less experienced members of staff.- integrations with our personal website so bookings could also be made on there and pulled through to the calender- feature where you can mark deposits as not yet paid(eg if a customer comes in with cash later) without having to cancel them off - sometimes some members of staff with customer support didnt seem to know what they're doing and when ive spoken to other people theyve been much more helpful and really great. Sometimes it feels like the person im speaking to isnt 100% familiar with how to do everything.
The HideOut
Commentaires : It's ok. I have had multiple account managers and it's very limited support within office hours.
Avantages :
The ability to see the columns for all staff on a daily, weekly or monthly view.
Inconvénients :
The fact we have to pay add ons for SMS reminders and email marketing. The online booking system also needs finessing as it doesn't look finished.
Réponse de l'équipe de Salon Tracker
il y a 6 mois
Hi Gemma, Thannk you for your feedback. We are always trying to improve the system so getting feedback from our customers is always helpful. We are continuously doing updates to the online features to improve the functionality and appearance of the online system. In order to provide the best service possible, we don't allocate our customers set account managers, if you ever have any questions or queries the best thing to do is to contact our support team either on the support chat through your software or the website or giving us a call on 01133508232. Hope this helps! Leah
Great software, great support team!
Commentaires : I’ve used salon tracker since it hit the market. It’s an important tool for my business which has helped me open further locations. Linked with the T maxx timers it has helped ensure the security of the day to day operation of each salon
Avantages :
The software is easy to use, meaning minimal training is needed for new staff members. The support team is amazing. They are patient and helpful even when issues aren't directly related to the software. They’re also proactive in looking for areas of improvement in new releases. Unlike other software I have used salon tracker has constant investment and improvement. The system make the operation of the business a lot more secure which gives confidence when employing new staff members.
Inconvénients :
I don’t really have any negatives as it makes the everyday running of the business much easier and secure. Price wise my package is at the higher end of the scale but again needed so I can manage the software remotely using the HQ
Réponse de l'équipe de Salon Tracker
il y a 3 mois
Hi Kevin- Thank you so much for your review. We appreciate your feedback and are glad you have had such a positive experience with us over the years. We are looking forward to working with you for many years going forward! - Leah
Amazing Team
Commentaires : I moved over to Salon Tracker from other software. The whole migration process to SalonTracker was seamless, the tech team took over and migrated our customers on to Salon Tracker in no time at all. Everything about Salon Tracker has been amazing. The support my team and I have had from [SENSITIVE CONTENT HIDDEN] is second to none, [SENSITIVE CONTENT HIDDEN] has been there, every step of the way. We have made endless calls to her. She has always been on hand to help, nothing is too much trouble for [SENSITIVE CONTENT HIDDEN]. The remote access is great, the Salon Tracker team take over and set everything up for you, packages, prices, products. Thank you for making the change over so easy. 100 percent recommend Salon Tracker and their amazing team! Soleil Tanning Studio, Coventry
Avantages :
Salon Tracker is a very easy to use system.
Inconvénients :
We use petty cash sometimes, there is no petty cash button, basic cash up
