--- description: KBPublisher : qu'en pensent les utilisateurs ? Lisez les avis clients sur KBPublisher, consultez les prix, tarifs, abonnements et découvrez ses fonctionnalités grâce à Capterra Luxembourg. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: KBPublisher - Avis, notes, prix et abonnements - Capterra Luxembourg 2026 --- Breadcrumb: [Accueil](/) > [Gestion des connaissances](/directory/30094/knowledge-management/software) > [KBPublisher](/software/83322/kbpublisher) # KBPublisher Canonical: https://www.capterra.lu/software/83322/kbpublisher Page : 1/2\ Suivant: [Page suivante](https://www.capterra.lu/software/83322/kbpublisher?page=2) > KBPublisher est un logiciel de gestion des connaissances. Il réduit le besoin de support client et améliore la productivité du personnel. > > Conclusion : 15 utilisateurs lui ont donné la note de **4.2/5**. Figure au meilleur classement pour **Support client**. ----- ## Présentation ### Qui utilise KBPublisher ? KBPublisher convient aux entreprises allant des petites entreprises aux grandes entreprises bien établies. ## Statistiques et notes | Métrique | Notation | En détail | | **Note globale** | **4.2/5** | 15 Avis | | Simplicité | 4.2/5 | D'après l'ensemble des avis | | Support client | 4.3/5 | D'après l'ensemble des avis | | Rapport qualité-prix | 3.3/5 | D'après l'ensemble des avis | | Fonctionnalités | 3.5/5 | D'après l'ensemble des avis | | Pourcentage de recommandation | 30% | (3/10 Probabilité de recommander le produit) | ## À propos de l'éditeur - **Société**: Double Jade - **Pays**: Wilmington, É.-U. - **Fondé**: 2008 ## Contexte commercial - **À partir de**: 198,00 $US - **Type de licence**: (Essai gratuit) - **Public cible**: Auto-entrepreneur, 2–10, 11–50, 51–200, 201–500, 501–1.000, 1.001–5.000, 5.001–10.000, 10.000+ - **Déploiement et plateformes**: Cloud, SaaS, web, Mac (ordinateur), Windows (ordinateur), Linux (ordinateur), Android (mobile), iPhone (mobile), iPad (mobile) - **Langues**: anglais - **Pays disponibles**: Allemagne, Canada, États-Unis ## Fonctionnalités - Catalog Management - Gestion de contenu - Gestion de la base de connaissances - Outils de collaboration - Portail libre-service - Recherche en texte intégral ## Intégrations (1 au total) - Meta for Business ## Ressources d'aide - Service client/e-mail - FAQ/forums - Base de connaissances - Support téléphonique - Chat ## Category - [Gestion des connaissances](https://www.capterra.lu/directory/30094/knowledge-management/software) ## Logiciels similaires 1. [Microsoft SharePoint](https://www.capterra.lu/software/1167/sharepoint) — 4.4/5 (5412 reviews) 2. [Confluence](https://www.capterra.lu/software/136446/confluence) — 4.5/5 (3663 reviews) 3. [Notion](https://www.capterra.lu/software/186596/notion) — 4.7/5 (2709 reviews) 4. [Guru](https://www.capterra.lu/software/145390/guru) — 4.8/5 (639 reviews) 5. [Paperpile](https://www.capterra.lu/software/1015644/paperpile) — 4.8/5 (122 reviews) ## Avis ### "First-Class Knowledgebase: just add water" — 5.0/5 > **David** | *29 juin 2015* > > Seven years ago, a small group of legal services organizations had been stuffing PDF files of training materials and government directives into a single HTML file on one of our websites. This was the best we could do back then to share our wealth of information on public health insurance programs with the public. We knew that we could do better, and decided to build our own website, as a joint venture between these four groups. We had no funding to do this, and were all stretched extremely thin by our existing obligations to represent low-income clients. Fortunately, our consultant recommended KBPublisher to us as the best platform for our needs. For a tiny fraction of what we would have spent to get a custom website, we got a fully-formed knowledgebase system that JUST WORKED. Installation was as easy as one could hope for (we had our website admin on hand to deal with PHP and SQL issues). Administration on the back-end is a breeze. The latest version provides dirt-simple method for adding custom HTML (including Google Analytics tracker) and images. Very configurable. We have disabled many features that we don't need but which I think most people would find very helpful (comments, rating, subscriptions). I love the auto-RSS, workflows, automation, and built-in reports. The customer support is amazing. Evgeny personally responds to my requests, and is always courteous and helpful. My favorite thing is how our content authors can figure out the interface without constant hand-holding from admin (me). It has become an organic system that is mostly self-pruning, and is now relied upon by 15,000 users per month. ----- ### "Best KB Hands Down" — 5.0/5 > **Johhny** | *15 mars 2017* | Logiciels | Taux de recommandation : 10.0/10 > > **Avantages**: Ease of use. > > What a great team to work with. Knowledgeable, professional and accommodating. Looking forward to a long lasting relationship. ----- ### "Decent product, limited in team capability; malicious support" — 3.0/5 > **Utilisateur vérifié** | *17 février 2019* | Informatique et sécurité réseau | Taux de recommandation : 0.0/10 > > **Avantages**: It's cheap. But you get what you pay for. It's easy to add articles, but you can't assign them to other users to work on. It you try you get cryptic messages that even support doesn't know how to fix. > > **Inconvénients**: We were on a trial of the cloud product. I went around in circles via email for three days with one of the support reps trying to get an answer to a simple question. His English was bad, and the "solutions" he proposed did not resolve my actual issue, and finally led me back to my original issue. We literally went around in a circle. It's a shame because we like the product itself. But the documentation is bad, with many broken links, and the support so far as been a complete waste of time. I asked him to cancel the trial, and he did so, within minutes, leaving me no time to download all the articles I had worked hard to add to the KB. It was my responsibility for not downloading the work I had done first, but I hardly expected a low-level rep (as he seemed to be based on his answers and communication skills) to have the power to lock us out so fast. I suspect this is a one-man operation and he's just overwhelmed trying to keep up. His quick lockout and sarcastic responses indicate he was acting out of malice, which is unprofessional. > > Support was sarcastic and unprofessional, and not willing to provide phone access to clarify my issue which they clearly didn't understand. I repeated the initial issue several times throughout the course of our three-day correspondence. He just didn't get it. ----- ### "Great software package. Easy to use for administrator and users." — 4.0/5 > **Guido** | *4 mai 2015* > > We use this software to share technical knowlegde inside our Service and Support department. Right now also our Sales department is happy to use this simply shared information wich is always available for them. We already used this software in a earlier V2 release . Now we did a new installation in the latest V5 release and made an import from our old dbase to the new one. All with automatic dbase conversions and imports without any problems. This newest version gives us a lot of great new features to work with. ----- ### "More than a Wiki" — 5.0/5 > **Frank** | *30 juin 2015* > > KBPublisher is a great product. We use it since many years. It is fast, easy to explain and it reduces requests from customers on FAQs. ----- Page : 1/2\ Suivant: [Page suivante](https://www.capterra.lu/software/83322/kbpublisher?page=2) ## Liens - [Afficher sur Capterra](https://www.capterra.lu/software/83322/kbpublisher) ## Cette page est disponible dans les langues suivantes. | Langue | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | pt | | | pt-PT | | ----- ## Données structurées