--- description: protel PMS : qu'en pensent les utilisateurs ? Lisez les avis clients sur protel PMS, consultez les prix, tarifs, abonnements et découvrez ses fonctionnalités grâce à Capterra Luxembourg. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: protel PMS - Avis, notes, prix et abonnements - Capterra Luxembourg 2026 --- Breadcrumb: [Accueil](/) > [Logiciels de gestion hôtelière](/directory/20031/hospitality-property-management/software) > [protel PMS](/software/83669/protel-pms) # protel PMS Canonical: https://www.capterra.lu/software/83669/protel-pms Page : 1/2\ Suivant: [Page suivante](https://www.capterra.lu/software/83669/protel-pms?page=2) > Logiciel hôtelier offrant une solution de gestion hôtelière tout-en-un, des petits hôtels aux grandes chaînes hôtelières internationales. > > Conclusion : 25 utilisateurs lui ont donné la note de **3.2/5**. Figure au meilleur classement pour **Probabilité de recommander le produit**. ----- ## Présentation ### Qui utilise protel PMS ? Des hôtels innovants, qu'ils soient grands et multisites ou petits et indépendants, qui s'appuient sur la technologie pour s'acquitter de la majeure partie de leurs tâches quotidiennes. Il existe des variantes du produit adaptées à tous. ## Statistiques et notes | Métrique | Notation | En détail | | **Note globale** | **3.2/5** | 25 Avis | | Simplicité | 3.4/5 | D'après l'ensemble des avis | | Support client | 3.0/5 | D'après l'ensemble des avis | | Rapport qualité-prix | 3.0/5 | D'après l'ensemble des avis | | Fonctionnalités | 3.1/5 | D'après l'ensemble des avis | | Pourcentage de recommandation | 50% | (5/10 Probabilité de recommander le produit) | ## À propos de l'éditeur - **Société**: Planet ## Contexte commercial - **À partir de**: 1,00 $US - **Public cible**: 11–50, 51–200, 201–500, 501–1.000, 1.001–5.000, 5.001–10.000, 10.000+ - **Déploiement et plateformes**: Cloud, SaaS, web, Mac (ordinateur), Windows (ordinateur), Android (mobile), iPhone (mobile), iPad (mobile) - **Langues**: anglais - **Pays disponibles**: Afrique du Sud, Allemagne, Andorre, Autriche, Belgique, Canada, Espagne, France, Grèce, Hongrie, Irlande, Italie, Pays-Bas, Pologne, Portugal, Royaume-Uni, Suisse, Tchéquie, Émirats arabes unis, États-Unis ## Fonctionnalités - Automatisation du marketing - Booking Management - Gestion de l'expérience invité - Gestion de la maintenance - Gestion des employés - Intégration GDS et OTA - Logiciels d'expérience client - Notes de réservation - Point de vente (PDV) - Rapports et analyses - Réservation en ligne - Réservations de groupe - Support client - Traitement des paiements ## Ressources d'aide - Service client/e-mail - FAQ/forums - Base de connaissances - Support téléphonique - Support 24/7 (réponse directe) - Chat ## Category - [Logiciels de gestion hôtelière](https://www.capterra.lu/directory/20031/hospitality-property-management/software) ## Catégories connexes - [Logiciels de gestion hôtelière](https://www.capterra.lu/directory/20031/hospitality-property-management/software) - [Logiciels de réservation](https://www.capterra.lu/directory/20032/reservations/software) ## Logiciels similaires 1. [Hostaway](https://www.capterra.lu/software/152433/hostaway) — 4.8/5 (1524 reviews) 2. [Guesty](https://www.capterra.lu/software/159377/guesty) — 4.4/5 (465 reviews) 3. [eZee Absolute](https://www.capterra.lu/software/135751/ezee-absolute) — 4.6/5 (405 reviews) 4. [Lodgify](https://www.capterra.lu/software/131924/lodgify) — 4.5/5 (1282 reviews) 5. [Breezeway](https://www.capterra.lu/software/186514/breezeway) — 4.6/5 (195 reviews) ## Avis ### "Choisissez-en un autre \! Vous perdrez tellement de temps \!" — 1.0/5 > **Utilisateur vérifié** | *19 janvier 2026* | Loisirs, voyage et tourisme | Taux de recommandation : 0.0/10 > > **Avantages**: Le prix ? et encore. Possibilité d'avoir un visu sur plusieurs hôtels en même temps. Intéressant pour collecter les données ? > > **Inconvénients**: C'est une appli qui n'est pas du tout intuitive. Je connais et manipule une dizaine de logiciels hôteliers. Protel est le moins pratique. De ce fait, on perd en réactivité et donc du CA. Le service support est catastrophique, non réactif et incompétent sur son propre logiciel. Le service Formation à l'achat n'est ni pédagogue ni aimable. Rien que la connection à l'appli fait perdre du temps. > > Très très décue de cette appli non fluide et pleines de pop up \! Fatiguant \! Formation et support catastrophiques. ----- ### "After reading all the review I thought I need to add one" — 4.0/5 > **Younis** | *2 novembre 2018* | Hôtellerie | Taux de recommandation : 9.0/10 > > **Avantages**: People are saying customer service is abroad, it is not true the team are based in UK and they are amazing team, CSR is great, regardless when you calling there is always someone to help. > > **Inconvénients**: I agree on certain things new interface might take months, had this issue with ReviewPro despite being promised that they have the interface but its been over a year now and still waiting for an answer. > > I still think Protel is an amazing system the team is always there to help and this is the most important thing, its not the cheapest in the market I must agree, but overall I'm very happy with it. ----- ### "Solid System" — 4.0/5 > **Charl** | *23 mai 2022* | Hôtellerie | Taux de recommandation : 8.0/10 > > **Avantages**: Ease of implementation for onboarding new properties from a group perspective > > **Inconvénients**: Reports are pretty standards and sometimes difficult to customize > > Solid system for small to medium size properties. I say this as I only implemented on this size property. ----- ### "Waste of money, terrible api integration and support" — 2.0/5 > **Karen** | *8 février 2019* | Hôtellerie | Taux de recommandation : 0.0/10 > > **Avantages**: I like the front end display, easy to use and with the initial setup we were able to design our own confirmation letters. That is all\! > > **Inconvénients**: Where do I start?? API : Dont let them lie to you during their sales pitch that they will support any 3rd party integrations for you to build and connect your own booking system. 18 months down the line and over 200 calls in we are still unable to get protel to talk through their own API (which took 8 months to get hold of). At least 5 days between simple questions and a response of acknowledgement and weeks for an answer. We were told "plug and play integration" it doesn't supply this. We cannot use their own online module as it is inflexible in every way. QAS System: this is their own address look up programme, after a replacement PC was installed it took 6 months to get protel running on the PC and they are unable to fix their own software QAS still doesn't run. Reports: Functionality is poor, they tell you TAA is the way to charge everything extra but it doesn't show on overall figures, you manually have to add it up. Customer Support: this is an absolute joke, dealing currently with UK, several people in Germany and someone in America who have no idea how to programme their own system. You ring when the system goes down and they say it isn't a priority and will get back to you, you are queued for a response and sometimes it can take days for an answer. Account Manager : absolutely useless and complained numerous times about no call backs... Their answer "no record of this" Overall I would strongly advise looking elsewhere, hit Twitter publicly if you need help > > Absolutely shocking, if I made my customers wait so long for solutions for a non functioning system and errors I'd be bankrupt. The company need investigating top to bottom. ----- ### "Good ,solid software with a lot of options , tons of reports and a lot of add ons." — 4.0/5 > **Dim** | *6 octobre 2017* > > **Avantages**: Highly customisation in almost every feature of the software. Solid performance in sales, reservation and front office department . Restaurant POS operates well . Highly recommended for medium-larger hotel units who want to use the reports ...Lots of reports for revenue and not only .. Ease of use is not that good but it can be learned without much effort. Connectivity with third party software .Powerful add ons. Good costumer support Stable. > > **Inconvénients**: Price of the software could be more competitive . If you wish to get the proper value of the software add ons are compulsory not optional .So be ready to pay if you want the full range of "goodies" Interface bit dated , needs an update .Also the reservation module needs to show more information . In some new PC's sometimes the software crashes ( weird but unacceptable issue,) ----- Page : 1/2\ Suivant: [Page suivante](https://www.capterra.lu/software/83669/protel-pms?page=2) ## Liens - [Afficher sur Capterra](https://www.capterra.lu/software/83669/protel-pms) ## Cette page est disponible dans les langues suivantes. | Langue | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | nl | | | nl-BE | | | pl | | | pt | | | pt-PT | | | tr | | ----- ## Données structurées