--- description: BeyondTrust Remote Support : qu'en pensent les utilisateurs ? Lisez les avis clients sur BeyondTrust Remote Support, consultez les prix, tarifs, abonnements et découvrez ses fonctionnalités grâce à Capterra Luxembourg. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: BeyondTrust Remote Support - Avis, notes, prix et abonnements - Capterra Luxembourg 2026 --- Breadcrumb: [Accueil](/) > [Logiciels helpdesk](/directory/30008/help-desk/software) > [BeyondTrust Remote Support](/software/86962/bomgar) # BeyondTrust Remote Support Canonical: https://www.capterra.lu/software/86962/bomgar Page : 1/82\ Suivant: [Page suivante](https://www.capterra.lu/software/86962/bomgar?page=2) > Bomgar est le leader des solutions de gestion des accès sécurisés offrant une connexion sécurisée et contrôlée à n'importe quel appareil. > > Conclusion : 2009 utilisateurs lui ont donné la note de **4.6/5**. Figure au meilleur classement pour **Probabilité de recommander le produit**. ----- ## Présentation ### Qui utilise BeyondTrust Remote Support ? Organisations d'assistance et de sécurité. ## Statistiques et notes | Métrique | Notation | En détail | | **Note globale** | **4.6/5** | 2009 Avis | | Simplicité | 4.5/5 | D'après l'ensemble des avis | | Support client | 4.5/5 | D'après l'ensemble des avis | | Rapport qualité-prix | 4.4/5 | D'après l'ensemble des avis | | Fonctionnalités | 4.5/5 | D'après l'ensemble des avis | | Pourcentage de recommandation | 90% | (9/10 Probabilité de recommander le produit) | ## À propos de l'éditeur - **Société**: BeyondTrust - **Fondé**: 1985 ## Contexte commercial - **À partir de**: 1.995,00 $US - **Type de licence**: (Essai gratuit) - **Public cible**: Auto-entrepreneur, 2–10, 11–50, 51–200, 201–500, 501–1.000, 1.001–5.000, 5.001–10.000, 10.000+ - **Déploiement et plateformes**: Cloud, SaaS, web, Mac (ordinateur), Windows (ordinateur), Linux (ordinateur), Windows (sur site), Linux (sur site), Android (mobile), iPhone (mobile), iPad (mobile) - **Langues**: allemand, anglais, français, néerlandais - **Pays disponibles**: Allemagne, Australie, Canada, Royaume-Uni, États-Unis ## Fonctionnalités - Accès et contrôle à distance - Accès sans surveillance - Alerts/Escalation - Chat en temps réel - Chat et messagerie - Communication multicanal - Contrôles/Permissions d'accès - Dépannage - Enregistrement de session - Gestion de la conformité - Gestion des accès - Gestion des informations d'identification - Gestion des mots de passe - Gestion des sessions utilisateur - Outils de collaboration - Partage d'écran - Partage des fichiers - Portail libre-service - Rapports et analyses - Surveillance et gestion à distance - Third-Party Integrations ## Intégrations (13 au total) - Agiloft - Autotask PSA - ChangeGear - Cherwell Service Management - FootPrints - Freshservice - Intelligent Service Management - JIRA Service Management - Salesforce Sales Cloud - ServiceNow - SysAid - TOPdesk - Zendesk Suite ## Ressources d'aide - Service client/e-mail - FAQ/forums - Base de connaissances - Support 24/7 (réponse directe) - Chat ## Category - [Logiciels helpdesk](https://www.capterra.lu/directory/30008/help-desk/software) ## Catégories connexes - [Logiciels helpdesk](https://www.capterra.lu/directory/30008/help-desk/software) - [Assistance à distance](https://www.capterra.lu/directory/30928/remote-support/software) - [Logiciels PAM (Privileged Access Management)](https://www.capterra.lu/directory/31238/privileged-access-management/software) ## Logiciels similaires 1. [Zoho Assist](https://www.capterra.lu/software/181775/zoho-assist) — 4.7/5 (1376 reviews) 2. [TeamViewer ONE](https://www.capterra.lu/software/122252/teamviewer) — 4.6/5 (11620 reviews) 3. [AnyDesk](https://www.capterra.lu/software/149595/anydesk) — 4.6/5 (1781 reviews) 4. [Slack](https://www.capterra.lu/software/135003/slack) — 4.7/5 (24046 reviews) 5. [Supremo Remote Desktop](https://www.capterra.lu/software/177094/supremo-remote-desktop) — 4.7/5 (447 reviews) ## Avis ### "Reliable and Secure Remote Support" — 4.0/5 > **Priyanka** | *6 janvier 2025* | Logiciels | Taux de recommandation : 8.0/10 > > **Avantages**: Its easy to use and super secure. The session recordings and reports are helpful, and it works well across platforms. It’s reliable and gets the job done. > > **Inconvénients**: Its bit pricey, especially for smaller teams. The setup process can be a bit complicated, and it took time to fully integrate with other tools. > > Its reliable and secure, with great features like session recording and cross-platform compatibility. While it can be a bit pricey and complicated to set up, it’s definitely worth it for teams needing strong remote support capabilities. ----- ### "BeyondTrust is required for remote access control" — 5.0/5 > **Sebastián** | *15 février 2025* | Services aux consommateurs | Taux de recommandation : 10.0/10 > > **Avantages**: What I like most about BeyondTrust is the ability to control remote connections and have continuos monitoring of who is using the tool and their behavior when the remote connection is established. > > **Inconvénients**: Sometimes when the remote connections are delays or have networking problems the ability to copy and paste is interrumped. It is needed to create a new remote connection to use the funtionality to copy and paste from the source or the destination. > > It is a great tool and is easy to use and to teach the end user how to connect and how to create a temporary connection to the third party and how to check the logs and records to find out what happened on that connection. It is a super recommended tool. ----- ### "Convenient, but loses out on productivity due to screen resolutions, timeouts" — 2.0/5 > **Vince** | *21 mars 2025* | Services d'information | Taux de recommandation : 4.0/10 > > **Avantages**: I like most that it is web-based VPN portal that is more than just a VPN client - but also supports applets for applications > > **Inconvénients**: The system is very poor in managing Remote Desktop screen resolutions. > > Overall it is not the most conducive for remote workers dependent on connecting to remote desktops. The screens are very difficult to align between host and client desktop. ----- ### "A Great Remote Support Solution For Business" — 5.0/5 > **Cristian** | *16 décembre 2024* | Services et technologies de l'information | Taux de recommandation : 9.0/10 > > **Avantages**: We have used it for remote support and it is amazing. It is affordable, has all features, and makes working and offering help remotely easy. > > **Inconvénients**: All features works. No problems to report. ----- ### "Easy to use remote support solution" — 5.0/5 > **Temitope** | *27 août 2022* | Télécommunications | Taux de recommandation : 10.0/10 > > **Avantages**: Its ability to do admin tasks on the end user's system without giving the user an admin password. Screen sharing does not require any software installation. It has different ways to access a user system, you can simply send the user a link or inform the user to find you on the public URL. The solution is very easy to set up compared to some other products. Third-party integration with solutions like SysAid was also seamless. With little or no training, the solution is good to go for anyone. > > **Inconvénients**: For me, the solution is perfect, except for the UI interface which needs to be improved to make it look more fanciful. > > The product helped us during the Covid pandemic when all users were working from home, it has been a lifesaver for us. I recommend this product to any organization looking for a perfect remote support tool. It has helped increase our business process and compliance level. We have also been able to meet up with the agreed internal SLA. ----- Page : 1/82\ Suivant: [Page suivante](https://www.capterra.lu/software/86962/bomgar?page=2) ## Liens - [Afficher sur Capterra](https://www.capterra.lu/software/86962/bomgar) ## Cette page est disponible dans les langues suivantes. | Langue | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Données structurées