Qui utilise DrChrono ?
DrChrono se met à la disposition des petits cabinets individuels et des grands cabinets de groupes médicaux grâce à de nombreuses personnalisations spécialisées.
Description de DrChrono
Le solide module de gestion de cabinet et d'EHR DrChrono de la solution de dossier médical partagé mobile tout-en-un basée sur le cloud est livré avec des modèles de conversion de parole en texte et des modèles/formulaires personnalisés pour créer efficacement des graphiques. Avec le logiciel DrChrono PM, vous obtenez un flux de réclamations en direct pour le traitement de la facturation et des paiements, la génération de factures HCFA/Superbill et l'intégration du fax électronique. Les contrôles d'admissibilité en temps réel vous permettent de vérifier les détails des patients et de personnaliser des rendez-vous pouvant être communiqués par e-mail, SMS ou téléphone dans n'importe quel ordre. Les étudiants sont invités à visiter l'université DrChrono.
Informations sur DrChrono
Fondé en 2009
Prix de DrChrono
DrChrono n'est pas disponible en version gratuite mais propose un essai gratuit. Voir plus d'informations concernant le prix de DrChrono ci-dessous.
DrChrono - Fonctionnalités
Avis sur DrChrono
Afficher 5 avis sur 420
Publié le 24/05/2018
Save thousands in upfront expenses.
Dr baden P.
Commentaires: I saved thousands of dollars in upfront expenses from other EHR companies and then pay update fees every year.
Avantages: They keep current payers at the monthly price they started at when tasing the priced for new customers. I have been with and using DrChrono for about 6 years now. They are always improving. It is a nice system that can be used multi-disciplinary. I am a chiropractor an I used it with a a medical Nurse Practitioner. What initially appealed to me is there was no multi thousand dollar up front software like a lot of other EHR companies want to charge you, along with yearly upgrade fees. None of that here so you start off saving thousands.
Inconvénients: The Price keeps raising every year, for new accounts. Customer service sinks and there is no direct phone number to call to have the issue solved right away, you have to email them and wait for them to get back to you.
Publié le 15/11/2019
Had a good run but it's time to move on.
Commentaires: Overall, my experience with DrChrono is neutral. It started off as a great product but went downhill quickly towards the end.
Avantages: When we initially became a user we loved the customization of the software. Even though it was geared towards medical professionals we were able to create daily note templates, appointment templates, etc. that were unique to our chiropractic practice.
Inconvénients: Ever since a software update earlier this year (2019 at the time of writing this) the software has been slower and floundering in certain areas (i.e. daily note generation, scheduling, and authorization tracking). In addition, the support provided by DrChrono went from being top notch to lacking in that we would wait for up 24 hours before hearing from someone only to have our issue not resolved.
Réponse de l'éditeur
envoyé par DrChrono le 06/12/2019
We are sorry to hear about any technical problems that may have impacted your practice. Please feel free to reach back out to your account manager so that we can swiftly resolve any issues you may still be experiencing. We look forward to hearing from you!
Publié le 21/01/2020
Product is "Good", Service is "Outstanding"
Commentaires: Dr C is excellent for our practice, easy to customize templates and support is always fast and effective.
Avantages: Easy to implement, great support, ease of use
Inconvénients: Some of the features don't really function as well as advertised
Réponse de l'éditeur
envoyé par DrChrono le 24/01/2020
Thank you for the kind words and helpful feedback!
Publié le 04/12/2019
Responsive Support, and an Improvement-Focused Team
My regular interactions with DrChrono's support staff and management team were consistently wonderful.
The software could be a little more intuitively designed. I appreciate the magnitude of the service DrChrono strives to provide, and how challenging it must be to create a software that covers all bases.
DrChrono is very powerful software that aspires to provide integrated solutions to many or all needs of a medical office.
The customer support is absolutely the best part of DrChrono.
It seemed clear to me that DrChrono was invested in listening to customer feedback and making updates to better serve their clients.
Each page provides a great deal of information.
It's worth investing the time to learn how to make the most of the software.
Inconvénients: There was one day when significant updates had been made to the software without any advance notice to the users. Left work one evening, started getting messages about the changes from struggling staff the next morning. That said, this happened only once in two years, and was not typical of the software experience. Training period recommended. This is not necessarily pick-up-and-go software for most people. The learning curve is relatively high, solutions aren't always intuitive, windows err on providing almost too much information so it can be a challenge to know where to focus for the data you need in the moment if you're not familiar with the software. It may be useful to note that emails sent through Dr.Chrono to patients are not HIPAA-compliant. While it's technically possible to manage inventory in DrChrono, there are better services out there.
Publié le 17/09/2019
Don't buy the hype
Commentaires: All cash practice previously using Practice Fusion which worked okay but would not send text reminders at the time we transitioned to DrChrono. Sold on text reminders, configurable templates, kiosk sign in with easy to use online intakes, payments, and signable consents. A big issue for us is that we have different patient types but only one intake can be selected. An intake can have numerous submenus for different visit types but it very quickly get convoluted and difficult to use. The consents can be set to be required or not but then they are required for every patient. Medicare Consent for patients on medicare and not on others. Can't do it. Consent for botox or filler JUST for a patient coming in for this treatment. Nope. All consents or no consents or optional consents. None of these options work for me. Customer service is by email and I would say overall moderately acceptable once you realize that when the system is down it is just down and your response will be that we are fixing the problem. You will never get an acceptable explanation of WHY something didn't work. Why did my patient not receive a text reminder? "Oh that option was turned off." But why did they receive the last 4 reminders? "Oh the system was turned off but we turned it on." Huh? Ipad and laptop programs are so massively different that you have to learn two completely different systems. The ipad system glitches causing the wrong patients chart to get signed off.
Avantages: The sales pitch is great but none of the functions that we use work well, work consistently or work as you would expect.
Inconvénients: Getting to an old note without modifying it is near impossible. Getting to the list of vital signs of a patient from a closed chart requires first going into the demographics page. Nothing is easy or natural to find. Where do I find lab results? Oh, might be under lab order, or incoming faxes, or documents. Labs are ordered old to new so once I click I then have to scroll to the bottom of a page to find last weeks labs. Click away and back then restart the process. I just put in a controlled script and got an error, "couldn't contact escripts", put in again and the pharmacy calls confirming to dispense twice. Controlled scripts go to the pharmacy without making it into the record. Searching controlled scripts given out does not work in any useful way. Text reminders can be set but half the time they don't go out. Patients complain they didn't get a reminder and appointments are missed. Try to collect a late fee on a patient who didn't get a reminder on her 5th appointment but got one for the last four. Many times we are unable change a patient status from "checked in" to "in room". Nobody realizes the program glitched and the patient complains they were in the room forever. The way the templates work seems great but they cannot be edited on the fly. Slider ON = "uneditable text into the chart here". Not every patient fits in the cookie cutter. Nice kiosk sign in concept but always breaking and leaving patient data visible to the next patient in line.