Qui utilise Booker ?
Les salons et instituts qui souhaitent gérer et développer leur activité à l'aide d'une plateforme cloud simple, mais performante.
Description de Booker
Le logiciel pour instituts de beauté avant-gardiste de Booker vous aide à mener et à développer votre salon avec une plateforme tout-en-un qui vous permet de vous concentrer sur vos clients plutôt que sur des tâches administratives. Gérez vos prises de rendez-vous en ligne, votre point de vente ainsi que vos programmes d'adhésion et de fidélité tout en attirant de nouveaux clients et en vous assurant qu'ils reviennent. Gérez votre institut de beauté où que vous soyez et à tout moment grâce au logiciel cloud sécurisé et économique de Booker.
Informations sur Booker
Fondé en 2007
Prix de Booker
Booker est disponible à partir de 129,00 $US/mois. Booker n'est pas disponible en version gratuite et ne propose pas d'essai gratuit. Voir plus d'informations concernant le prix de Booker ci-dessous.
Booker - Fonctionnalités
Avis sur Booker
Afficher 5 avis sur 901
Publié le 11/10/2018
Avantages: Booker is a godsend for so many salons. It is very user-friendly and they have implemented the use of embedded training videos for all the features; this is a wonderful tool and works very well for people who are visual learners, which most stylists happen to be. For salon managers and owners, Booker offers a variety of tools: time-clock, sales tracking, inventory, tip allocation, expenditures/budgets, etc. Being a web-based software, it's very easy to add a widget or embed a link on your website and/or Facebook page to allow customers to easily schedule themselves for services. In addition, there is a built-in point of sale system that makes it easy to check out clients without needing to switch over to another program and/or system.
Inconvénients: The downside to being a web-based software: if the server is down or there is an issue with the website, you cannot access your calendar or your point of sale system. Booker has been awesome enough to provide a separate website where they allow you to report issues of the system being down and also announcing known issues. Their customer service makes up for this issue.
Publié le 20/01/2020
Great to have
Commentaires: I was able to find an online booking system for clients to book at their convenience
Avantages: I like that clients can easily navigate their way through the app. It’s easy for them with the categories they can see each service falls under
Inconvénients: I wish I could add pictures so I can show clients what hairstyles they would be be getting. It’s always nice to have a visual
Publié le 11/12/2019
Booker is a very useful tool in our Spa
Commentaires: Very pleased. We've been using it since day 1 in our Spa -6 years. Like I said before, really like the add-ons of [SENSITIVE CONTENT HIDDEN], for Marketing; and [SENSITIVE CONTENT HIDDEN], for never missing a call.
You can be very thorough in booking your appointments. Especially like the details tab where you can add notes for each client & can even scan pages into their account. Can easily see their appointments & past orders.
We like the add ons to the software, as well - [SENSITIVE CONTENT HIDDEN]
Inconvénients: Sometimes, when you make a mistake, it's hard to back out of it, especially with payments. You just have to force other transactions to make the outcome that you needed in the first place.
Publié le 30/10/2017
I used to love Booker, but fixes and updates come slowly and customer service is terrible!
Commentaires: Booker is a robust solution for online scheduling and taking payments too. In theory, Booker will save you loads of time since customers schedule and manage their own appointments. In reality, we spend too much time on the phone with Booker trying to work out quirks.
Admin backend is solid and reliable.
Lots of options to customize. Too many at times since finding just the right setting can take 15-20 minutes or require a phone call to customer service.
Customer front end is weak and confusing. Booker does not allow certain booking options (CF2) to be used in iFrames. This forces you to send customers to a 3rd party website (not yours) to make appointments. Fixes and feature requests come slowly if at all.
If you are interested in using Booker be sure you know what you are getting into before you commit. It is very difficult to get 100, 500, or thousands of customers to move to a new appointment system if you later decide Booker is not what you expected. Get used to what Booker looks like now and be okay with that for the long haul. Don't plan on being able to add a feature of even getting Booker to fix bugs. Booker will show you a long list of "fixes" and revision numbers of updated software. I have never known any of these updates to address a bug of concern we had with the SaaS. Customer requests are ignored and bugs are described as features. Yes, they really are! For example, in some places staff names are sorted by first name and in other places they are sorted by last name. This does make it feel like you are using different software products and will infuriate you at times.
Different interfaces all work differently. In other words, they all feel like different products. We use the admin interface, the Booker iOS app, the Booker customer app, CF1, and Facebook app. That seems like lots of great options until you realize how disjointed and different they all are. You are not merely learning one software package, you really have to learn them all.
Publié le 23/12/2019
Very happy with software
Avantages: Customer service is fantastic, and tool is very intuitive overall.
Inconvénients: I would like more functionality to be available or integrated, like POS systems, functionality on ipads and iphones, robust loyalty program, integration with Smartwaiver.