--- description: ACE : qu'en pensent les utilisateurs ? Lisez les avis clients sur ACE, consultez les prix, tarifs, abonnements et découvrez ses fonctionnalités grâce à Capterra Luxembourg. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: ACE - Avis, notes, prix et abonnements - Capterra Luxembourg 2026 --- Breadcrumb: [Accueil](/) > [Logiciels de recouvrement](/directory/30234/debt-collection/software) > [ACE](/software/91139/webar) # ACE Canonical: https://www.capterra.lu/software/91139/webar Page : 1/7\ Suivant: [Page suivante](https://www.capterra.lu/software/91139/webar?page=2) > Une plateforme de gestion des comptes clients et de recouvrement de créances qui permet aux clients de constater une augmentation de 400 % des taux de collecte tout en réduisant leurs frais généraux. > > Conclusion : 140 utilisateurs lui ont donné la note de **4.5/5**. Figure au meilleur classement pour **Probabilité de recommander le produit**. ----- ## Présentation ### Qui utilise ACE ? Agences de recouvrement, procureurs de recouvrement, créanciers (prêteurs initiaux), agences gouvernementales, prestataires de soins de santé, acheteurs de créances, services publics, banques, services financiers, prêts étudiants. ## Statistiques et notes | Métrique | Notation | En détail | | **Note globale** | **4.5/5** | 140 Avis | | Simplicité | 4.5/5 | D'après l'ensemble des avis | | Support client | 4.6/5 | D'après l'ensemble des avis | | Rapport qualité-prix | 4.5/5 | D'après l'ensemble des avis | | Fonctionnalités | 4.5/5 | D'après l'ensemble des avis | | Pourcentage de recommandation | 80% | (8/10 Probabilité de recommander le produit) | ## À propos de l'éditeur - **Société**: InterProse - **Fondé**: 1996 ## Contexte commercial - **À partir de**: 975,00 $US - **Public cible**: Auto-entrepreneur, 2–10, 11–50, 51–200, 201–500, 501–1.000, 1.001–5.000, 5.001–10.000, 10.000+ - **Déploiement et plateformes**: Cloud, SaaS, web - **Langues**: anglais - **Pays disponibles**: Bahamas, Canada, États-Unis ## Fonctionnalités - Avis automatisés - Communication multicanal - Gestion des clients - Gestion des transactions ## Intégrations (6 au total) - Amazon Aurora - LiveVox - Nuvei - PaymentVision - REPAY - TCN ## Ressources d'aide - Service client/e-mail - FAQ/forums - Base de connaissances - Support téléphonique - Support 24/7 (réponse directe) - Chat ## Category - [Logiciels de recouvrement](https://www.capterra.lu/directory/30234/debt-collection/software) ## Logiciels similaires 1. [Gaviti](https://www.capterra.lu/software/169544/gaviti) — 4.5/5 (91 reviews) 2. [DebtView](https://www.capterra.lu/software/140575/debtview) — 4.4/5 (21 reviews) 3. [Moonflow](https://www.capterra.lu/software/1051205/moonflow) — 4.8/5 (26 reviews) 4. [Collect\!](https://www.capterra.lu/software/66949/collect) — 4.7/5 (70 reviews) 5. [Fintech Market Core System](https://www.capterra.lu/software/1051572/fintech-market-core-system) — 5.0/5 (8 reviews) ## Avis ### "Ace Collections Software" — 5.0/5 > **Matt** | *5 février 2019* | Services financiers | Taux de recommandation : 10.0/10 > > **Avantages**: The ability to integrate and bring other vendors to the table, automated jobs to make your processes leaner, continuous innovation and staying ahead of the curve in technology and application. > > **Inconvénients**: Lack of examples that you can learn from and training on their analytics reporting tool. For instance, build a query the wrong way hooking multiple tables together can be a guessing game at times because the query will timeout or break. If you don't know SQL you could have a sharp learning curve. > > Trial by fire when we first started. I want everything done yesterday and am always looking for ways to build it better. Years ago, training and learning the system was cumbersome and the learning curve was steep...so many ways to get from A to B...but now it is much better. ----- ### "If your looking for a great collection system at any level let me tell you why ACE is your answer" — 5.0/5 > **Amy** | *18 décembre 2020* | Cabinet d'avocats | Taux de recommandation : 10.0/10 > > **Avantages**: The software is user friendly on any level. It allows you more efficient collection. We are a law firm that also collects debt. While it is obvious this is great software for debt collection, it is also great during the legal process. You can program what legal letter needs to be sent and place state specific legal perimeters so the wrong letter will never be used. You can keep up with attorney specific cases, judgments and garnishments. There are reports you can run for either your company to keep up with productivity or for your client to show them productivity. Your clients can have access to upload files, place notes or just review your notes. Every user can have only specific permission and roles specific to their jobs. Ace will also upload new and exciting tools each month to keep the product up to date. Training on the product is incredible. Customer service is quick and efficient. Ongoing training by webinar or in person is constant. I could keep going on and on forever\! This product has made our life easier\! > > **Inconvénients**: The trust accounting on the small business platform needs improvement. That is about all I can say negative about this software. > > Ace is a wonderful product that assists our office keep up with the day to day activity that needs to be done and takes the guessing out of it. You set up your file by putting in a follow up date along with who needs to follow up and what their next step is. No need to send that office memo telling people what needs to be done. They just go in their worklist and get busy. ----- ### "WEBAR? ACE? INTERPROSE?" — 3.0/5 > **Stephanie** | *7 février 2019* | Hôpitaux et soins de santé | Taux de recommandation : 0.0/10 > > **Avantages**: I like the fact that accounts can be pulled into Excel easily. > > **Inconvénients**: There are too many steps when performing certain actions. My reps take longer on account due to the slowest of the system if the accounts have many bundles in them. I do not like the fact that reports are never accurate. I do not like the response attitudes or tines from service. I especially do not like constantly being told there is an extra charge for items or corrections especially when ACE created the report, or jobs etc. > > It has not create faster steps for collection reps. I do not feel adequate training was given for such a large intricate set up of our business. ----- ### "ACE Software is the best on the market" — 5.0/5 > **Tracie** | *18 décembre 2020* | Vente au détail | Taux de recommandation : 10.0/10 > > **Avantages**: I like that we have the ability to manage and customize (ourselves) many of the options within ACE, to fit our own needs, including reporting, letters, workflows, jobs, etc. > > **Inconvénients**: Was not able to create our own mapping -- importing return check data, however Interprose set this up for us (outside of ACE). > > We have used many other A/R applications, and believe ACE to be the best A/R software out there\! ----- ### "WebAR - Collection Software" — 4.0/5 > **John** | *5 juin 2012* > > **Avantages**: Most of all, our clients actually use it and love it and it cuts down on customer service (ie - if they want to report a pay direct, they just login and report it on the account instead of calling). Cloud based hosted solution, secure, ease of use, client portal, online payments, automatic payment plan \& posting, flexibility, HIPAA compliant, automated workflows, SQL reports, scoring capable (ie - able to hold 5 scoring values per account and calculate different scores after each no answer, hangups, etc), batch dialer disposition importing, integrated skip trace capabilities, integrated credit reporting capabilities, sftp file upload/download portal, user role based permissions, account forwarding/tracking, and flexible custom forms you can create at will to fulfill any special need that you have. > > **Inconvénients**: Not many and they are minor ... payment remittance invoices to the clients are a little confusing on reversals/NSF for gross remit clients, requires an outside accounting program (ie - Quickbooks) to track outstanding client AR, only a couple of ready-made canned reports are available but other reports can be made on SQL, paperless document management automation (ie - uploading paper backup to accounts, account entry, etc) could be improved and they are working on that, no legal tracking but you can create a form to include any field you want plus they are working to integrate the forms across different clients, technical service staff availability limited to mostly email and sometimes on phone but they are US based and available in tight spots for emergencies. Again, none deal breakers and they are always improving ... with no upgrade fee\! > > WebAR can definitely compete against some of the bigger systems on the market and they have several different packages depending on your size business. We looked at 20+ systems before picking WebAR. It was excellent for us because we started small and have since grown to a medium sized agency without the need for software / server changes etc to interrupt business. The automation has eliminated the need to hire extra resources and clients love the online access. ----- Page : 1/7\ Suivant: [Page suivante](https://www.capterra.lu/software/91139/webar?page=2) ## Liens - [Afficher sur Capterra](https://www.capterra.lu/software/91139/webar) ## Cette page est disponible dans les langues suivantes. | Langue | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Données structurées