Silent Auction Pro

par Silent Auction Pro

5 / 5 272 avis
Silent Auction Pro

Pour qui ?

Schools, Churches, Community Service Organizations, Non-Profit Organizations of all sizes, sports organizations, political organizations and anyone wanting to run an auction based event.

Notes moyennes

272 avis
  • Note globale 5 / 5
  • Facilité d'utilisation 4.5 / 5
  • Service client 5 / 5
  • Fonctionnalités 4.5 / 5
  • Rapport qualité-prix 5 / 5

Informations sur le produit

  • À partir de 99,00 $US/unique
  • Prix Multiple event discounts available.
  • Version gratuite Non
  • Version d'essai gratuite Oui
  • Déploiement Cloud, SaaS, web
    Mobile (iOS natif)
    Mobile (Android natif)
  • Formation Formation en ligne en direct
    Webinaires
    Documentation
  • Ressources d'aide Service de support permanent (réponse directe)
    Support en horaire de bureau
    En ligne

Informations sur l'éditeur

  • Silent Auction Pro
  • http://www.silentauctionpro.com
  • Fondé en 2007

En savoir plus sur Silent Auction Pro

Simple, easy to use Event Management Software for auction-based fundraising events. Eliminate check-in / check-out lines, store credit cards, sell tickets, online, mobile, paper and live auction bidding options. Manage contacts, track donations, create auction bundles and printed material, write thank you letters and more. Best in class customer service (see our reviews). FREE phone support, FREE night of event support, video tutorials and more. We're here to help!

Silent Auction Pro - Fonctionnalités

  • Billetterie en ligne
  • Billetterie mobile
  • Billetterie sur place
  • Borne de billeterie
  • Cartes d'abonnement
  • Courtage de billets
  • Gestion de site web
  • Gestion des concessions
  • Gestion des données client
  • Gestion des employés
  • Gestion des promotions
  • Impression à domicile
  • Lecture de codes-barres et de tickets
  • Plan de salle
  • Point de vente
  • Réservations de billets
  • CRM
  • Don récurrent
  • Dons par SMS
  • Découverte de donateurs
  • Gestion des abonnements
  • Gestion des bénévoles
  • Gestion des campagnes
  • Gestion des donateurs
  • Gestion des dons
  • Gestion des enchères
  • Gestion des promesses de don
  • Gestion des subventions
  • Gestion des événements
  • Gestions des anciens élèves
  • Suivi des contributions
  • Traitement des paiements
  • Base de données de donateurs
  • Dons en ligne
  • Dons en nature
  • Dons jumelés
  • Dons par SMS
  • Dons récurrents
  • Gestion des bénévoles
  • Gestion des cadeaux
  • Gestion des campagnes
  • Gestion des promesses de don
  • Gestion des subventions
  • Gestion des événements
  • Reçus et relevés
  • Suivi des dons
  • Collecte de fonds sans but lucratif
  • Encan silencieux
  • Enchères anglaises
  • Enchères ascendantes
  • Enchères en direct
  • Enchères en ligne
  • Enchères hollandaises
  • Enchères inversées
  • Enchères par procuration
  • Enchères par téléphone
  • Enchères à distance
  • Facturation
  • Gestion des enchérisseurs
  • Gestion des expéditions
  • Gestion des offres
  • Gestion des stocks
  • Liste de suivi
  • Mise en vente en ligne
  • Notifications aux acheteurs
  • Offre secrète
  • Option d'achat instantané
  • Prix de réserve
  • Retouche numérique
  • Site Web d'enchères
  • Billetterie
  • Conférences/Conventions
  • Enquêtes et feedback
  • Gamification
  • Gestion des badges
  • Gestion des bénévoles
  • Gestion des expositions et des fournisseurs
  • Gestion des parrainages
  • Gestion des participants
  • Gestion des réservations groupées de chambres
  • Mariages et fêtes
  • Promotion sur les médias sociaux

Avis les plus utiles sur Silent Auction Pro

Great Support and good for small non profit

Traduire avec Google Translate Publié le 19/04/2019
Jennifer H.
Event Chair
Collecte de fonds, 2-10 employés
Temps d'utilisation du produit: plus d'un an
Provenance de l'utilisateur 
5/5
Note globale
4 / 5
Facilité d'utilisation
4 / 5
Fonctionnalités
5 / 5
Support client
5 / 5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Commentaires: I would love to see the other side of the database developed - the expense side. I would like to be able to run true reports revenue verses expenses. I wish Silent Auction Pro would have additional fields that could be labeled however the customer needed them - similar to creating different types of tickets but for other needs related to auction items. Lastly, I have only one complaint about the cost. I understand and accept the cost and 2% for auction items, however, it doesn't seems fair to have the charity pays 2% of the cost of a consignment item (ie. trip, autographed album cover) that cost $1000's of dollars. The charity ends up paying silent auction pro most of the profit they make on the item if they only make a couple of hundred of dollars over the consignment price. I believe the 2% should be on what the charity makes net on the auction not gross.

Avantages: This is great software for silent auctions and generally a good value for a small non profit. They have amazing customer support with almost immediate response and the help section is fantastic. The on-line program for auction items is a tremendous feature. This gave us the opportunity to market our auction items in advance of the event and create a buzz. We love the ability to be able to pull up past donations and have the fields autofill - that saved a lot of work the second year we used the software. We also love the scheduled communications. We scheduled an e-mail 2 days prior to the event to go to all attendees with information on parking, dress, etc., as well as an e-mail 2 days after the event thanking people for attending. Lastly, we LOVE, LOVE, LOVE the e-mail/text notification for auction winners. So many people have commented on how much they appreciate this feature.

Inconvénients: I will say there were a few quirks with ticket purchasing. We had 2 couples buy tickets and have receipts but they were not in the software anywhere. This happened last year as well. Silent Auction has yet to find out why this happened, but overall the ticketing system works well. Since this quirk happened the first year we had a "back up" plan if it happened to anyone this year and how we would handle it. I wish the site was more clear about security of the site and that the credit cards are going through the paypal system, not our computers. Some people get funny about buying items on-line and we have had a few of these instances/complaints. I also wish it was more clear when someone was buying multiple tickets that the first ticket was going to the buyer - and if the buyer was buying tickets for someone else they could change this in the system if they were not attending or already purchased their ticket. I wish there was a way to modify the bid sheet layout. I think the site could easily become more user friendly by creating buttons for some commonly used things - such as create a donor, create a donation - instead of links buried down in the page. So many of the links look similar and can get confusing for people that are not using the software on a regular basis.

Réponse de l'éditeur

envoyé par Silent Auction Pro le 23/04/2019

Thank you Jennifer for the review. I wanted to add a few comments. On the missing tickets - The issue you encountered was caused by Apple's iOS 12.2 release on the iPhone for customers who were using PayPal as their processor. I don't know why but that release broke some basic functionality in Safari that we used as part of the online ticket purchase flow. We did quickly find a work around and have fixed the problem but that's the reason it happened. We did figure it out quickly and fix it.

Regarding the security comment - we do provide a link to credit card security and the guest must acknowledge that link before they purchase tickets. Unfortunately in my experience people don't read so they probably just miss that.

Regarding the first ticket being assigned to the buyer - The page does clearly show that the first ticket goes to the buyer but again, people don't read. We are also planning on allowing the first ticket to go to a guest.

Excellent Choice

Traduire avec Google Translate Publié le 07/10/2017
Lara K.
Executive Director
Hôpitaux et soins de santé
Temps d'utilisation du produit: 1 à 5 mois
Provenance de l'utilisateur 
5/5
Note globale
4 / 5
Facilité d'utilisation
4 / 5
Fonctionnalités
5 / 5
Support client
5 / 5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Commentaires: Helped us run our best auction to date, with virtually no line at checkout, even though we had almost doubled our attendees from the prior year.

Avantages: This is terrific software, especially for a smaller nonprofit. What sold the software to us is that when I inquired about it online on a Saturday, I got an immediate phone call from the owner of the company and software developer. This was very typical of all interaction with this company throughout our use of the software - we got immediate responses from support when we had questions, they understand that auctions happen on weekends and support needs to be available then, and when we found a few quirks in the software they were repaired immediately, often by the developer personally. We previously used Greater Giving and BidPal; all three have features that I like and don't like, but overall SilentAuctionPro is by far the best value for the price. The a la carte pricing is a huge benefit for nonprofits like ours that cannot use all features (i.e. online bidding). Overall, from last year to this year (BidPal to SilentAuctionPro), we went from about 100 to 195 attendees, and from our worst checkout ever to our best. The instruction files, help menus, videos, etc were by the far the best of any nonprofit software we have used. We were invoiced after the auction for the software, which could be of great benefit for a nonprofit just starting out with their first auction.

Inconvénients: I would love to be able to have a website where people can enter their own donations and have them populate as donation items in the system. There were a few quirks like the system not liking quote marks and ampersands. I would like for there to be a bit more explanation on the page about the security of registering your card as many of my guests weren't comfortable doing so at the time of ticket purchase. It would also be great to have more customization options for the ticket sales page. Because of the way we run our auction, I would very much prefer to be able to assign bidder #s to a household rather than to an individual, but this would have been fine if we had noticed it earlier and planned accordingly. I would also like to be able to customize a bit more on the receipts, include ticket descriptions, etc. I would have set up our fixed price items differently than we were advised to as I don't think it was the best option for our auction and was a bit of a hiccup, but in fairness it was something we didn't get to in advance and did on the fly, so it would have been avoidable with a little planning. Although the reports are generally pretty great, I did have to piece together a few to get to what I needed which could be a pain for someone with less Excel experience. Really minor, but because we can't use online bidding, I print our bidsheets on carbonless paper. Would very much prefer that the half sheet option printed as a 2up because I ended up reformatting them in Adob

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