--- description: InfoFlo : qu'en pensent les utilisateurs ? Lisez les avis clients sur InfoFlo, consultez les prix, tarifs, abonnements et découvrez ses fonctionnalités grâce à Capterra Luxembourg. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: InfoFlo - Avis, notes, prix et abonnements - Capterra Luxembourg 2026 --- Breadcrumb: [Accueil](/) > [Logiciels d'expérience client](/directory/2/customer-relationship-management/software) > [InfoFlo](/software/96628/infoflo) # InfoFlo Canonical: https://www.capterra.lu/software/96628/infoflo Page : 1/5\ Suivant: [Page suivante](https://www.capterra.lu/software/96628/infoflo?page=2) > Le CRM complet le plus abordable du marché. Seulement 99 dollars par utilisateur. Très facile à utiliser avec des modules complémentaires en option pour bénéficier d'un set sur mesure. > > Conclusion : 100 utilisateurs lui ont donné la note de **4.5/5**. Figure au meilleur classement pour **Probabilité de recommander le produit**. ----- ## Présentation ### Qui utilise InfoFlo ? InfoFlo est adapté à tout type d'entreprises : ce système CRM peut être facilement personnalisé pour répondre aux besoins de n'importe quel secteur. ## Statistiques et notes | Métrique | Notation | En détail | | **Note globale** | **4.5/5** | 100 Avis | | Simplicité | 4.4/5 | D'après l'ensemble des avis | | Support client | 4.3/5 | D'après l'ensemble des avis | | Rapport qualité-prix | 4.5/5 | D'après l'ensemble des avis | | Fonctionnalités | 4.4/5 | D'après l'ensemble des avis | | Pourcentage de recommandation | 80% | (8/10 Probabilité de recommander le produit) | ## À propos de l'éditeur - **Société**: InfoFlo Solutions - **Pays**: Toronto, Canada - **Entreprise fondée en**: 2017 ## Contexte commercial - **À partir de**: 20,00 $US - **Type de licence**: (Essai gratuit) - **Public cible**: Auto-entrepreneur, 2–10, 11–50, 51–200, 201–500, 501–1.000, 1.001–5.000, 5.001–10.000, 10.000+ - **Déploiement et plateformes**: Cloud, SaaS, web, Windows (ordinateur), Windows (sur site), Linux (sur site), Android (mobile), iPhone (mobile), iPad (mobile) - **Langues**: allemand, anglais, danois, espagnol, français, hongrois, italien, néerlandais, russe, turc - **Pays disponibles**: Allemagne, Australie, Canada, Chine, France, Irlande, Japon, Nouvelle-Zélande, Pays-Bas, Royaume-Uni, Singapour, Suède, États-Unis, Îles Caïmans ## Fonctionnalités - Automate d'appel - Base de données de contacts - Contacts partagés - Distribution automatique des appels - Enregistrement des appels - Enregistrements - Extensions virtuelles - Facturation - Gestion de la base de connaissances - Gestion de la communication - Gestion de projets - Gestion des abonnements - Gestion des campagnes - Gestion des cas - Gestion des centres d'appel - Gestion des clients - Gestion des contacts - Gestion des documents - Gestion des donateurs - Gestion des e-mails - Gestion des flux de travail - Gestion des formulaires - Gestion des leads - Gestion des listes d'attente - Gestion des rendez-vous - Gestion des références - Gestion des tâches - Gestion du pipeline de ventes - Goal Setting/Tracking - Historique des clients - IVR - Identification de l'appelant - Importation et exportation de données - Journalisation des appels - Logiciels de VoIP - Notes de cas - Planification - Portail client - Portail libre-service - Rapports et analyses - Recherche/Filtre - Routage des appels - Suivi des appels - Suivi des statuts - Suivi des échéances - Suivi du temps - Tableau de bord - Tableau de bord d'activités - Transfert de fichiers - e-mail marketing ... et 40 fonctionnalités supplémentaires ## Intégrations (8 au total) - Gmail - Google Calendar - Google Contacts - Microsoft 365 - Microsoft Outlook - QuickBooks Online - QuickBooks Online Advanced - WordPress ## Ressources d'aide - Service client/e-mail - FAQ/forums - Base de connaissances - Support téléphonique - Chat ## Category - [Logiciels d'expérience client](https://www.capterra.lu/directory/2/customer-relationship-management/software) ## Catégories connexes - [Logiciels d'expérience client](https://www.capterra.lu/directory/2/customer-relationship-management/software) - [Logiciels CCM (Customer Communications Management)](https://www.capterra.lu/directory/31002/customer-communications-management/software) - [Gestion des leads](https://www.capterra.lu/directory/30017/lead-management/software) - [Gestion de cas juridiques](https://www.capterra.lu/directory/20040/legal-case-management/software) - [Gestion des contacts](https://www.capterra.lu/directory/30016/contact-management/software) ## Logiciels similaires 1. [Ringover](https://www.capterra.lu/software/169627/ringover) — 4.7/5 (881 reviews) 2. [Convoso](https://www.capterra.lu/software/76768/cloud-predictive-dialer) — 4.5/5 (395 reviews) 3. [DialedIn CCaaS](https://www.capterra.lu/software/29589/callcenternow) — 4.8/5 (325 reviews) 4. [LiveAgent](https://www.capterra.lu/software/102188/liveagent) — 4.7/5 (1786 reviews) 5. [Zendesk Suite](https://www.capterra.lu/software/164283/zendesk) — 4.4/5 (4083 reviews) ## Avis ### "Great product yet challenges with reports and support" — 4.0/5 > **Celeste A.** | *7 février 2018* | Production audiovisuelle > > **Avantages**: Works like Business Contact Manager, easy to use, one time fee. I like the dashboard and syncing with Outlook email features. > > **Inconvénients**: REPORTING is not flexible, additionally a report is needed online that we can run and just click on a client name to go straight to the contact information. Reports cannot be sorted by different fields unless you export into Exel and modify which is time consuming. Support, at times is a challenge, recently when asking for help installing the offline version of Infoflo(after 2 weeks of trying) we were told to buy support so we looked at a work around ourselves and it still would not download our data. We contacted them for the 5th time and it we were told it is an internal error that an update is coming out for it. EMAIL \& POP UP REMINDERS: do not work on my computer at all, they worked one time on my IT guys computer. BACKUP: does not remind you when it is full and then we did have a backup for 3 months. They said they are working on this. MASS DELETE: cannot do this, must delete ONE entry at a time. They are working on this. DELETION OF EMAILS THAT ARE NOT A CONTACT: This cannot be done and somehow upon installation of the software we had duplicated emails and now have over 250K and cannot delete them. ----- ### "InfoFlo review" — 4.0/5 > **Sergey** | *3 décembre 2019* | Édition | Taux de recommandation : 7.0/10 > > **Avantages**: Integration with Outlook and Gmail is very useful feature. You can easily connect your contacts with emails and tasks (opportunities and sales). I like Desktop version and one-time purchase fee. > > **Inconvénients**: Project feature is not properly connected to opportunities, for example, you can't convert opportunities into projects. Categories feature does not make much sense. It is better to create Leads and separate Leads from Contacts. > > Overall experience is positive, the program is easy to learn and use. ----- ### "Ups and Downs. The idea behind the program is great\! However, Customer Support needs some work." — 3.0/5 > **Dustin** | *6 février 2018* | Assurance | Taux de recommandation : 6.0/10 > > **Avantages**: Love how it integrates with outlook. We also like how to link groups and individuals to businesses; as well as being able to save documents to the businesses profile. The general layout of the program is good and easy to use. > > **Inconvénients**: First and foremost they really need to work on their customer support. A number of times we have called we have got rude comments/service from who ever answered the phone. Also, its quite annoying when there is something wrong with the software, we have to pay for support to fix it... issues with the software not working should be included in the price of buying the software\!\! There seems to be quite a few bugs that pop up every so often, like not being able to open emails within the program and items not syncing between computers. > > It does help streamline our emails and profiles for all of our clients; saving our emails to each client profile is key for our industry. ----- ### "Great Service\!\!\!" — 5.0/5 > **Samantha** | *12 avril 2026* | Comptabilité | Taux de recommandation : 10.0/10 > > **Avantages**: Simple CRM, easy contact tracking, integrates with your email, and boosts small business productivity > > **Inconvénients**: Outdated interface, limited advanced features, weaker mobile experience, and fewer integrations than modern CRMs ----- ### "A useful platform with easy-to-use tools" — 4.0/5 > **Colton** | *17 novembre 2025* | Loisirs, voyage et tourisme | Taux de recommandation : 9.0/10 > > **Avantages**: InfoFlo allows me to add only the modules I need, such as advanced tasks, permissions, invoicing, and document management, making everything more personalized and preventing the system from feeling overwhelming or too cumbersome for my team, because we only activate what we actually use. Having mobile access is useful when I'm out of the office because I can view my task list, contacts, history, and schedule meetings or follow-ups before a call. It's a very secure platform, and I feel confident storing important documents without fear of anything happening. > > **Inconvénients**: There are occasional errors like freezes and error messages, especially when there are many active tasks or data, but restarting the application fixes everything, although it does interrupt my workflow. > > The functionality and control of my data have improved, and with a smoother integration, I can make calls, record communications, and invoice from within a single integrated ecosystem. ----- Page : 1/5\ Suivant: [Page suivante](https://www.capterra.lu/software/96628/infoflo?page=2) ## Liens - [Afficher sur Capterra](https://www.capterra.lu/software/96628/infoflo) ## Cette page est disponible dans les langues suivantes. | Langue | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Données structurées